EA6500 - unable to setup Folder Access / FTP Server / Media Server functions

I purchased the EA6500 a few days ago, and when I'm connected to Cisco Connect Cloud I am unable to select Folder Access / FTP Server / Media Server. I click them and nothing happens.
Also, the Cisco light on the router keeps blinking. I'm googling to find out how to troubleshoot these situations but I'm having no luck.
I appreciate any help with these situations.

DoublePromo wrote:
I contacted customer service, and they helped me troubleshoot. The description of the router and it's capabilites appears misleading to me - "Folder Access" - I thought it gave one the capability to file share between different computers that are on the same network. It's only for files that are on a USB stick that's connected to the router. Oh well. Good thing I still have Network Magic Pro.
In addition to this, storage functionality on the router doesn't need any software for it to work. The router should be able to detect the external drive when connected and get it configured on the router's interface unlike network magic which you've mentioned where the program must be installed to all computers in the network for it to be able to see all devices present in the network and share files and folders through it.

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EA6500 - unable to setup Folder Access / FTP Server / Media Server functions

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