I was promised an early upgrade and didn't get it

One of the 4 lines on my account is 2 months from upgrade and i called 2 days ago because its not working right. The rep I spoke to tried to troubleshoot but it didn't work, she than offered me devices to upgrade that i didn't want. She got a supervisor who authorized her to move my upgrade date to the date we spoke. I went online today to do my upgrade and it wasn't there. I called and got someone else who said there are no notes or anything. she offered me a free 5c with a 2 year upgrade, Still don't want that, I was on the phone for over an hour and got no where. Do I have anymore options before I move my 4 lines to t-mobile? They are going to cover my cancellation fees. I think its time to change because I don't like being promised something and it's not delivered on. I've been with verizon wireless for about 8 years and I can't believe they are giving me such a problem for a 2 month early upgrade. They have done it so many times in the past before.

what is past is in the past.
Verizon as a rule will not allow an early upgrade. It is just then way it is.
What will happen is you will be told it will happen with this person approval and that persons approval and it will not appear, you will call and then they will say it is being investigated or they will send a priority request to a manager to have it done yada, yada, yada.
Then you will be told it was not approved. By that time you WILL be eligable for a new upgrade device. See how that works.
Good luck at T-Mobile you will pay full price for all devices on all lines and a $10 sim charge each line and $38 in activation fees so come to them with some CASH

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HT4847 I have paid twice to upgrade and didn,t get it

I have paid twice for an upgrade and didn,t get it...

i assume you are talking about an iCloud storage upgrade? If the purchase has gone wrong you'll need to take it up with Support.
iCloud support is tied to your hardware serial number: you might do better to try iTunes Store support. Go to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'iTunes' in the second column and then 'iTunes Store' in the third column.
If they won't help you, then try iCloud Support.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free services - there is no free support and you may initially be asked to pay a fee, but as this is a purchase issue you should be able to persuade them to deal with it without charge.

Bought CS5.5 and was promised free CS6 upgrade. WITH NO LUCK

Bought CS5.5 and was promised free CS6 upgrade. Tried once before (actually talking to someone on phone) with no success. My work is crazy May through December so just tried to get upgrade again and was denied.
THIS IS MY RESPONSE TO THEM:
Been using your products for over 10 years. Love the products and will continue to use them. But this is absurd and makes me extremely pissed. I purchased the package thinking I was going to get a free upgrade and was never informed of upgrade deadline at time of purchase. Furthermore I called Adobe once before (right around the release of cs6) and was told the update would take sometime. I don't know what Adobe thinks they will gain by pissing off a loyal customer. I have always thought it was best to obtain products legally by paying for them. Whatever. For now on when talking about how great Adobe products are there will always be a footnote of frustration attached to it.

Please contact me with a private message with your contact information and I'll try to work the system for you.
- Dov

HT2729 I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

have you contacted the developers of the games to let them know?

Since upgrading to Yosemite my macbook pro keeps going to sleep if I am not using it. I want it to stay on as I leave it doing things overnight etc. It was fine before the upgrade and I have all the system preference set to "never turn off"

Since upgrading to Yosemite my macbook pro keeps going to sleep if I am not using it. I want it to stay on as I leave it doing things overnight (cd's / recording etc. It was fine before the upgrade and I have all the system preference set to "never turn off" - Help !!!

Good advice from Linc Davis that should sort out your query i think...
However you dont want to set your MBP to never go to sleep...
Adjust reasonable sleep settings...
And the download an APP called caffiene...
When you click it you can have your MBP never go to sleep with a single click of your menu bar... and with another click it can go to sleep normally to maintain the laptop...
Simply click the cup... To toggle never sleep/sleep

D/l iOS 7 and didn't get pass code Can't open iPad

Can't open iPad. Downloaded ios7 and didn't get pass code. What do I do?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I'm keeping the app, i just need the $19.00 back.

HT4061 my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back

my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back

Hi there,
This seems very frustrating. An iPad can shut down randomally for many reasons, just like a computer can crash. If it begins to happen regularly, then do contact Apple, but there are no signs that your iPad is malfunctioning from just one shut down like this.
But, you should be able to get all your in-app purchases back. In some apps, there is a 'restore purchases' button, which will download all the purchases you made for free.
In some cases, you can tap to make the purchase again, and it will be downloaded at no charge, however this does not happen with consumable items such as coins and credits.
I reccomend contacting iTunes Store Support at the link below, they will take a closer look at your purchases and give you further steps on redeeming them. They may also refund you if they have been lost.
iTunes Store Support
You can also contact the developer of the app, and report the crash and missing purchases. If you tell me the app, I'll give you the relevent contact in the developers.
Other than that, sorry for the problems, and have a great day,
Nathan

I just downloaded Photoshop Lightroom and didn't get the serial number.....how do I retrieve it to register?

Just downloaded the Photoshop Lightromm and didn't get the serial number....how do I retrieve it to register?

Please notice that the "Thank you for your order." page that appears after you complete the online purchase contains the necessary key. If you printed the page or still can view it (perhaps by tracking your order), look in the "Order Summary" table near the bottom where it says "iWork '08 Trial - Serial Number" there is a "Key" below the "Part Number". This key is of the form (at least for mine):
xxxx-xxxx-xxxx-xxxx-xxxx-xxx
This is what can be entered into Numbers to unlock the trial. You do not need to wait for the email.

Icloud was originally set up wrong and I cannot get in to change my settings and no longer know the password

icloud was originally set up wrong and I cannot get in to change my settings and no longer know the password

Go to http://appleid.apple.com and click 'Forgot password'. Enter the ID you set iCloud up with. A new password will be sent to your associated email address.

HT4859 Think I set up my new iPhone in correctly and didn't get chance to set up from last Back Up of old iPhone - so didn't pull my Apps and previous messages across. Any way I can start again.

Think I set up my new iPhone in correctly and didn't get chance to set up from last Back Up of old iPhone - so didn't pull my Apps and previous messages across. Any way I can start again so everything comes across?

No

If i have a upgrade and want to get the iphone 5s do i have to pay full retill or can i do the down payment

if i have a upgrade and want to get the iphone 5s but have tmobile do i have pay full retill or can i do the down payment

Yes. You can also check from the apple store app.
Going in store is a great idea.

Support gave me an early upgrade and ordered phone for me. Card was not charged, no conformation e-mail...Nothing?

My Samsung Galaxy S3 has been broken for about two months now. The lock button is broken so my phone shuts off and won't turn on for hours, it just vibrates. My phone sometimes has absolute zero service, while my boyfriend had full bars. So, I called support and they gave me an early upgrade, I told them I wanted to get the HTC One M8 and in what color, they told me how much it would be and said it would be confirmed Sunday and would be shipped Monday. Well, it is now Monday night and my card has not been charged, I have no e-mail from them, and online it says I have ordered a new device for my current phone so I don't have an upgrade, but I go to my receipts or documents and there is nothing?
I need my phone and I've tried calling support, but my phone is broken....

Hi Adrela!
I'm sorry to learn about your device! I'm glad you are getting a new device so you can enjoy our service again! Were you given an order number? You can check http://vz.to/1ppeDLI to check the progress of the order?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Disappointed about the "early upgrade" and "free" LTE phone promo...

I must say I'm rather disappointed with Verizon as of late. First, I was told that adding my wife to my plan wouldn't interfere with any of our services and then was charged $500 in text message fees when I found the store had not put my unlimited texting back where it was supposed to be. Then, I was given the $15 unlimited data promotion for a year which was also taken off after adding the wife to my plan. Neither of these caveats were explained to me by anybody when these "promotions" were given. I guess it comes as no surprise, then, that this one was a load of garbage too.
I have talked to several customer service representatives and Lord I must say there are dozens of curse words I would like to use right now. I logged in to MyVerizon the other night after checking up on data usage since I have unlimited data but the wife is capped at 2GB. I see a promotion in the bottom window "Recommended for You" that says I can get a free upgrade to a 4G LTE phone at no cost to me. Obviously, I'm going to click on the link as I hadn't really thought of upgrading to 4G's higher end phones until the prices came down a little more. Instead of being given the option to choose from my phones, it adds the Nexus to my cart and says I have to pay full upgrade price. I go back to the other phones, and now they all say full upgrade price. I go back to the home page, and now the "Free 4G phone" offer isn't even showing up.
Now, if you're still following this, I immediately called customer service and the first person I spoke to seemed more interested in getting off of the line with me as they advised me to wait for the promotion to pop back up and I will get it for sure.
I called back a couple of days later when I didn't see it and spoke to a nice young lady who then told me that she wasn't sure why it had done that to me but that I was eligible for the 4G discount - $100 off of any LTE phone and that I misunderstood "Free LTE phone".
Look. I know the difference between "$100 off" and "Free". One costs money, the other doesn't. One gives me a discount on the phone I would have upgraded to later this year, and the other gives it to me for free. Why would I upgrade now to save money on a phone that I will buy discounted in the future?
I told her that was not what I was offered and that I want what I had been offered. She went to speak to a supervisor, and then came back and told me that the free LTE deal was a south-only promo. Fair enough, but then why was I offered the deal and then all efforts were made to prevent me from going back to take advantage of it? When I mentioned this, she said that her supervisor had said that they could give me the free phone if I agreed to drop my unlimited data to 5GB/monthly as that is what the southern promotion was.
I did some research and spoke to a friend who lives in the south and their promo was a free phone with unlimited data grandfathered in. So what the heck gives with this misinformation? I felt as if they knew I wouldn't give up unlimited data and were just trying to get me off of the phone.
Finally, I spoke with a gentleman tonight who seemed helpful until we arrived at the same point. Except he told me that the previous customer service reps had misinformed me again and that the southern promotion was indeed grandfathered unlimited data. I told him "Great, sign me up then". Then the disappointment set in. He said that it couldn't be done at all. He said I should have taken the offer last night and then had my unlimited data reinstated (as there is a 14-day policy for such a thing apparently). So I asked why it was offered to me before with the intention of getting me to give up my unlimited data but now it wasn't being offered to me at all. I was told "I don't know, I'm sorry". Well, that doesn't fix the problem, does it? He tried everything he could to sell me the lesser phones (that I already mentioned were a step down from my current phone - the Fascinate) and then basically ended the call saying nothing more could be done.
This is absolutely ridiculous to be treated this way. I have paid my bill on time, and I know that Verizon is the most expensive carrier out there. I have cheaper options, but I chose Verizon because the service is incomparable. Why am I being told lie after lie after lie about what can and can't be done and being offered promos that I can't even get? This wouldn't have even been an issue if I had just been given the original promotion I was offered without losing my unlimited data and I feel like your associate simply enjoy dangling carrots in front of peoples' faces.
I use quite a bit of data and I enjoy my service but my patience is beginning to wear very thin between incompetent store associates and lying customer service representatives. With my upgrade coming up soon and my contract ending soon after I'm beginning to wonder if I made the right choice in leaving AT&T at all.
Utter nonsense. I feel cheated and worst of all I feel as if I was baited into a promotion I will now never get despite the fact that it was promised to me one night and then forbidden the next.

And to make it even worse, each person told me to just "check back later" and "maybe the phone I wanted" would be discounted.
If it was "maybe" discounted, why not just save the trouble, the customer, and the time, and just give me what you offered me?
So annoyed right now....

I just upgraded from an iphone 4 to an iphone 5 and didn't get all of the apps

I just got a new iPhone 5 and I upgraded from the iPhone 4. I did sync my old phone before switching to the new phone. When I set it up, I didn't get all of the pictures or apps I had on the old phone. How can I fix that? Thanks for any insight!

Sign out, and then sign back into the app store. Make certain you are using the correct AppleID.

I was promised an early upgrade and didn't get it

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