Ease of adding new printer- what am I missing?

I haven't had to add any peripherals to my iMac for several years, but am now trying to help my parents (in another state) install a new printer on their eMac. I've always heard how easy it is to add and install peripherals on a Mac compared to a PC, but they're having a heck of a time and I'm having trouble talking them through it over the phone.
They're trying to install a Canon Pixma MP-830. They installed the software from disk and tried to print- nothing. I explained how to "Add A Printer" from the Print Utility, but they're it's still not showing up for some reason. Part of the problem is the "old dog/new tricks" thing- they're in their late 60's and are slowly adapting to the world of computing; another problem is that I'm trying to help them remotely.
My brother, a PC-guy, insists that if they were installing it on a PC it would be plug and play right out of the box. My parents and I are all getting quite frustrated with the difficulties they're encountering, considering it should be a fairly basic exercise.
Is there something we're missing about the supposed ease of adding a printer? It certainly hasn't been easy thus far.
Thanks.
iMac G3 600 MHz Mac OS X (10.4.2)

Hello Dave,
There are a couple of things you can get them to check. The first is that the printer is showing as being connected to the Mac. Get them to open System Profiler and select Hardware > USB. All going well they should see the printer details on the USB bus. If it is present then we can move on but if it isn't then get them to disconnect the power to the 830 (not the USB) and then reconnect the power. The printer should now appear unless it or the usb cable is faulty.
If it does appear then we can check the driver. After running the driver installer they have to restart. If they don't then that can stop the software detecting the printer. If the driver did install correctly then when they go to add the printer they should see it in the Default Browser view of the Printer Setup Utility. When they select it the Print Using menu should show Canon IJ Printer. If it doesn't then there has been a problem with the software installation. So I would get them to do the following;
1. Open Printer Setup Utility, click on Printer Setup Utility and select Reset Printing System.
2. Close the Printer Setup Utility.
3. Go to Library > Printers > Canon and delete the contents of the BJPrinters folder.
4. Go to Library > Receipts and delete the file Canon iPxxxx xxx.pkg
5. Empty the Trash
6. Restart the Mac
7. Install the latest version of the Canon driver. Check the Canon web site to ensure you have the latest version. Do the restart when prompted. This is important.
8. After the restart, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
9. Open Printer Setup Utility and click Add.
10. Select the Default Browser view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
11. Click Add to add the printer.
Hopefully this is not too much for them but unfortunately when things don't work then these extra steps are needed. As for your brothers comment - I can guarantee you that Windows is no better. The same problem does occur.
Paul

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