EBS 12.1.3 & Printing in AIX 7.1

Question

Hi,
we have EBS 12.1.3 on AIX 7.1, and are encountering some difficulties in EBS printing as described below.
Steps taken:
1) Our Hosting Provider has setup the printer on OS level
# lpstat -a |grep myPrinter
myPrinter:
myPrinter:
myPrinter:
myPrinter:
myPrinter:
"test.txt" is printed out correctly with the below command:
$ lp –dmyPrinter test.txt
2) In EBS, we have defined the following:
System Administrator -> Install -> Printer -> Register:
Printer:
myPrinter
Type:
--PASTA Universal Printer Type
Description:
KONICA MINOLTA C360SeriesPS (Color)
3) Testing with "Active Users" report -> Printed out correctly
4) Testing with concurrent request that is using an RTF template:
Options -> Layout:
<template name>, English United States, RTF, AMERICAN
Print the Output to:
Style: Landwide
Printer: myPrinter
Copies: 1
For language: American English
End result:
Printing out some code:
\row
\trowd
\trleft99
\clcbpat4\....
We have many Excel, Word and PDF templates defined in XML Publisher. Can these be printed out correctly using the above Concurrent Request -> Options -> Print the Output To functionality?
If yes, could you help to understand what additional setup needs to be done?
BR,
TH

Answer 1

Our hosting provider has now setup "pdf2ps" on AIX level. It works correctly with "root" user. But with "applmgr" user, it gives the following error:
Does "<10.1.2 OH>/jdk/jre/bin/libjpeg.a" exist?
Do you have "libjpeg.so.62" package installed?
Can you compare the PATH settings for both root and applmgr user and see if there is a difference?
Have you reviewed (How To Print XML Publisher PDF Reports From The Concurrent Manager (Doc ID 338990.1))?
Thanks,
Hussein