ECC dien material to CRM product type service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

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Transfer material type DIEN in ECC system to CRM product type Service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

Middleware: extended Material to CRM Product, EEWB needed?

Hi all,
If Material in ECC contains custom fields extended by EEWB to the MARA table, and these information are needed in CRM during replication, do I need to use EEWB to extend in CRM as well? (if yes, which table to be extended for product)
Or creating new attributes to the attribute set and assign it to CRM Product's set type will do?
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cheers,
ginnie

Hi Ginnie,
You can create a new attributes to the attribute set and assign it to CRM Product's set type. But if you want to have the information in these Zfields in ECC to pass into CRM product master fields then you need to perform the below steps.
Configuration Tables TBE24 and TPS34 in ECC must be maintained for triggering the CRM Middleware download of data from ECC to CRM. In Table TPS34 the Process CRM0_200 contains the entry for CRM Middleware download of data.
1. Activate Customer Product by maintaining table TBE24 using transaction SM30
2. Maintain the Custom product e.g. ZPROD
3. Add the function module that the OPEN_FI function module can find for a Business Transaction Event (BTE) as an alternative to a standard function module by maintaining table TPS34 using transaction SM30
4. Create Function module for mapping in ECC. For e.g. Function Module ZSEND_PROD_TO_CRM handles mapping the custom fields to be transferred to the CRM system.
5. After this you should implement the source code to do the BAPIMTCS mapping to send the data to CRM.
6. Finally, you will need to implement a BADI PRODUCT_CUSTOMER2 in CRM, method MAP_R3_TO_CRM_MATERIAL which will map all of the custom fields from ECC into the Product Master in CRM.
Hope this helps!!!
Regards,
Chandrakant

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We have implemented SRM5.0 Extended Classic Scenario and only want to allow procurement of product type "material".
How do I remove Product type "services" from the Shopping cart and purchase order create screen in order to only have product type "material" as a selectable option?

Hi,
Which screen do you want to change the radio button?While creating the SC,you can modify the Product search screen so as not to display the Services else to change the radio button display you may have to modify the screen templates.
BR,
Disha.
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Use of SRM confirmations for only Product type Services

In our current implementation the requirment is not to allow confirmations on product type material. Is there any way we can restrict confirmation to only services.
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Hi,
You can take care of it manually by removing the check from 'confirmation required' check box.
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Hi anyone,
I am trying to add the set type COMM_PR_SHTEXT into a category typed "Service".
I am using the transaction COMM_HIERARCHY.
The problem is when I try to adding the set type (COMM_PR_SHTEXT) doesn't appears it in the matchcode to be selected.
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Thanks in advance.
Regards

Hello,
It is possible to add the settype to a single category within a Product Hierarchy per product type.
Also, child categories will inherit this assignment by default.
So, looks like settype COMM_PR_SHTEXT has already been assigned to a category within that
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You can check this out using table COMC_SETTYPE and COMM_CATFRGR.
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Hi ,
Can we assign a GL account for a product category without specifing any account assignment category.
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Does an item product from Service Request be an ECC or a CRM product?

Hello
I am puzzled with item product which is used in a Service Request, mostly for dates, SLA and contract determination.
I wonder if I should create this "Investigation" product in an ECC or in a CRM? (of course I assume we are working with scenario where products are replicated from ECC).
This product is actually used only for technical purposes (in the standard not even visible on the screen), so maybe there is no reason to create it in an ECC?
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Lukasz

Hello
When you create a service ticket in IC WebClient, in the background, the system creates automatically an item
in the newly generated service order (service ticket).
For that the DUMMY-service product (INVESTIGATION) is necessary, which is defined as default in the class CL_DEF_IM_CRM_SERVICEPROD_BADI especially method IF_EX_CRM_SERVICEPROD_BADI~PROVIDE_SERVICE_PRODUCT.
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<b>Do not forget to reward if it helps,
</b>
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Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
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We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
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Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
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7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
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11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
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16) The system is throwing an error when I click on edit
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Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

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Alternatively any other options to meet the requirement.
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In Std system settings, System settings, it will not allow to create single invoice by combining order related & delivery related items. To achieve this you have to fine tune copy control settings, but i dont think its feasible solution. just because of this one requirement changing the control , instead for this requirement if you can have seperate document types, then hope you can achieve this.
Play with copy control settings in invoice split criteria, copying requirements & reference number.
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Update the results in forum.
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Euge.-

Hi Abhi,
Thank you for your advise.
Yes, OBCN has been maintained with posting indicator "2".
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Izzat

Valuation category for DIEN material type

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kantha

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ECC dien material to CRM product type service

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