ECL Viewer + JT causes SAPGUI crash

Hi Guys,
we want to view JT-Files in SAPGUI640 but it will not work on two special machines. On those ones, you can choose a JT-File and while open it the whole SAP GUI crashes without any further error code or information.
These are WIN XP SP2 machines with additional Sican V7.0 R3, Walter TDM Stand 30.09.2003 2.4.0.0, AutoCAD Mechanical 2005 N.63.0, Acronis True Image 11 installed on them.
We did following steps to solve the Problem:
Update ECL Viewer to 5.1.3.
Reinstall ECL according to Note: 1097432
Updated GUI to 710
But after all, we always get the same phenomena. Could you please help?!
Regards
Thorsten Kuhn

Hello Tobias,
here is a part of the tracefile of SAP GUI.
<30=Automation:    CALL METHOD "CreateControl" OF [#8/0x033B89D8/101/0x034AA8D0/SAPGUI.APPLICATION ]
                    #0: LONG "121" // ShellID !121
                    #1: STRING "EAIWeb.webviewer3D.1"
                    #2: LONG "1342177280"
                    #3: LONG "120" !120 = OBJECT [#13/0x035C54F8/101/0x034AA8D0/SAPGUI.DIALOGCTRL.1]
<30=Control Manager(Warning):    Error creating control EAIWeb.webviewer3D.1
<30=Automation(Error):    CALL METHOD "CreateControl"[DispID=5] OF [#8/0x033B89D8/101/0x034AA8D0/SAPGUI.APPLICATION]
                    #0: LONG "121" // ShellID !121
                    #1: STRING "EAIWeb.webviewer3D.1"
                    #2: LONG "1342177280"
                    #3: LONG "120" !120 = OBJECT [#13/0x035C54F8/101/0x034AA8D0/SAPGUI.DIALOGCTRL.1]
IDispatch::Invoke raised exceptionAusnahmefehler aufgetreten
Do you have any suggestions?
Regards,
Thorsten

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Hey there!
Maybe someone here may have a good hint due to our problem?
The Situation as it is:
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Hello all,
Bit of a strange one here that hopefully someone may be able to help me with...
We are (still) running 4.6C, on Ora 9.2.0.7 over Windows.
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yours thankful in advance and loosing the will to live,
Andy
ps here is the short dump extract:
                                                                                Error analysis
A RAISE statement in the program "CL_GUI_CFW====================CP " raised the
exception
condition "CNTL_ERROR".
Since the exception was not intercepted by a superior program
in the hierarchy, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
function module from the display of active calls.
How to correct the error
If the error occurred in a non-modified SAP program, you may be
able to find a solution in the SAP note system.
If you have access to the note system yourself, use the following
search criteria:
"RAISE_EXCEPTION"
"CL_GUI_CFW====================CP " or "CL_GUI_CFW====================CM00P "
"UPDATE_VIEW"
or
"CL_GUI_CFW====================CP " "CNTL_ERROR"
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"SAPMMG01 " "CNTL_ERROR"
If you cannot solve the problem yourself, please send the
following documents to SAP:
1. A hard copy print describing the problem.
   To obtain this, select the "Print" function on the current screen.
2. A suitable hardcopy prinout of the system log.
   To obtain this, call the system log with Transaction SM21
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   part.
3. If the programs are your own programs or modified SAP programs,
   supply the source code.
   To do this, you can either use the "PRINT" command in the editor or
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Best regards,
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Does SAP ECL viewer has drag and drop functionality...

Hi,
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Regards,
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Hi Josef
/*There are no Menu buttons, short cuts or hotkey for easy Document viewing control , like zoom, shift, resize etc. These are only available with context menue (right mouse click): Navigation ....*/
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Expert Forums » Application Server » SAP GUI » [Problem view TIFF multipage images with ECL Viewer 5.1.3|;
Edited by: Patrick Zufferey on May 5, 2009 11:41 PM

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Details Page 2 Line 16 System Log: Local Analysis of EXXEPT01 1
Time
Type
Nr
Clt
User
TCode
Grp
N
Text
21:15:18
DP
Q0
I
Operating system call recv failed (error no. 10054)
Operating system call recv failed (error no. 10054)
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Terminal
Session
TCode
Program
Cl
Problem cl
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03932
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K
SAP Web AS Problem
STSK
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Module nam
Line
Error text
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nixxi.cp
4248
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File
Offset
RecFm
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Grp
N
variable message data
4
185760
m
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Q0
I
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and it rhymes!
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Hi,
I would recommend you to install the latest available ECL Viewer version 6 which offers a better display quality of TIF files from the beginning.
At the moment the ECL Viewer version 6.0 is not put to the SAP Service
Marketplace. Please use the following link to download the installation
files for ECL Viewer 6.0:
https://sapmats-de.sap-ag.de/download/download.cgi?id=XV6Y7FZ99OO7W2DZA0
Y8EG3T2FUZIK15GWE6P8APR2SL1CANGZ
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single file but the whole installation. Generally there are two
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Kind regards,
Christoph
P.S.: Please reward points for usefull information.

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Prasanna

Hi,
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ECL Viewer + JT causes SAPGUI crash

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