Eclipse Community Forums

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• Welcome to Verizon Community Forums

  Welcome to the Verizon Community Forums
  Verizon Community Forums provided by Verizon Corporate Services Group Inc. is as an educational and support platform for people to exchange their experiences, tips, information and techniques with other members of this online community.
  Verizon encourages you to visit Verizon Community Forums often to read and participate in Residential Product and services discussions such as:
  Residential Phone
  High Speed Internet
  FiOS® Internet
  FiOS® TV
  Verizon.net Email
  Small Business
  Please be mindful of the rules while participating so that everyone here has a rewarding experience and feels encouraged, valued and respected. This is peer-to-peer forums in which the answers come primarily from people like you. 
  The Forums are now 7 years old, which means we have a wealth of information available for you. We urge you to search the boards before posting a new topic- you may just find the answers you need already! Here is a great blog post about how to do just that.
  We also suggest that you read through an entire thread before adding something new. Our members are fast & knowledgeable, so you may find that your question has already been asked and answered that way!
  Contacting Verizon
  If you have account specific questions or comments, please contact us directly using the information below:
  Residential Voice & Data; Contact Us
  Small Business: Local - Wireless
  Forums Technical Support - Click Here
  We hope you enjoy the Verizon Community Forums!
  - The Verizon Community Forums Team
  Message Edited by Jay-VzW on 03-26-2009 06:39 PM
  Kathleen
  Verizon Telecom
  Online Center of Excellence
  Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  dslr595148 wrote:
  While I do not know the answer to your question, I can tell what I figured out.
  That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2
  ^^
  Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...
  This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.
  Unfortunately, I was hoping for an alternate route to support and/or a status post.
  If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
  "All knowledge is worth having."

• BTCare Community Forums Terms of Use

  BTCare Community Forums Terms of Use
  The BTCare Community Forums site is provided by British Telecommunications plc (BT) whose registered address is at 81 Newgate Street, London EC1A 7AJ, registration number 1800000.
  1. Applicability and Acceptance
  The following Terms of Use (the “Terms”) apply to anyone accessing and using the BTCare Community Forums (the “Site”), or any part of it. Please note that if you choose other services from BT once you have registered with us then you may be asked to accept other applicable terms and conditions.
  2. Acceptance of Terms of Use
  By using the Site you agree to be bound by these Terms. BT may modify these Terms from time to time and you are therefore advised to keep up to date with any changes by regularly reviewing these Terms.
  3. Eligibility
  3.1 The Site is available to you for your personal use which may include posting your views or responding to the views of other users of the forum. We do not permit use of the Site for your direct commercial gain.
  3.2 You must be sixteen years of age or over in order to use the Site. By accepting our terms of use you confirm you are aged sixteen or over.
  4. Access, Account Security and Registration
  4.1 When you use the Site you may set up a personal profile where you can create threads/posts, contact other users using private messaging facility, perform searches and comment on other members’ threads/posts. It is your responsibility to ensure that you have an appropriate web browser or any other technical requirements in place in order to access and make use of the Site.
  4.2 In using this Site, you agree to:
  provide us with and maintain accurate, current and complete information about you on registration to the Site;
  maintain and promptly update any information you provide to us including registration information, where it may have changed, keeping it accurate, current and complete; and
  be fully responsible for all use of your account and for any actions that take place using your account.
  5. Ownership of Content that we provide
  5.1 Content provided by BT on the Site is protected by copyright, trademark and other intellectual property rights as applicable.
  5.2 Content provided by BT on the Site is owned by BT or licensed to BT by third parties, including information, text, designs, graphics, pictures, video, photographs, applications, software, audio and other files, and their selection and presentation (”Our Content”).
  5.3 You must not, without BT’s prior written consent, copy, publish, download, de-compile or modify Our Content or use any or part Our Content, unless otherwise agreed in writing by BT.
  5.4 You may download or print a copy of any part of Our Content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright, trademarks, logos or other proprietary notices intact. BT reserves the right to withdraw its consent at any time.
  6. Content you post on the Site
  6.1 You are responsible for all content (including information, text, pictures, photographs, messages, reviews, notes, videos software, your name or company name and other files or material) that you upload or post on the Site or communicate to other users through the Site. If you did not create content that you post or otherwise make available to the Site, it is your responsibility to ensure that you have the necessary consent from the owner of the content to use it on the Site. You are responsible at your own cost for creating backup copies and replacing any content that you upload or post on the Site or provide to us.
  6.2 In order to ensure that the full benefits of the Site are realised by all users BT would encourage you to upload your content as you see fit. So that others (including potential customers) may access and benefit from your content, BT needs to ensure that it has your permission to make your content available. You therefore agree to give BT (as providers of the Site), a non-exclusive, transferable, royalty-free, worldwide licence to use any content that you upload, post or otherwise make available on the Site.
  6.3 You must not upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:
  a)       any personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, and BT reference numbers;
  b)       Spam, such as advertisements for other web sites and services, or other commercial solicitation; chain letters, or pyramid schemes, polls or petitions;
  c)       Flooding the forum boards with excessive posting or padding posts;
  d)       Profanity; material that is libellous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, racist, sexist, abusive, offensive, threatening, hateful, or otherwise objectionable;
  e)       Discussion of illegal activities or providing links to other websites containing such information;
  f)        Discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning, that promote products or services from other providers, or abuse any company or product;
  g)       Repetitive or continuous complaints about BT policy including allegations of abuse of privacy, use of third party suppliers or any other policy for any purpose;
  h)       Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
  i)         Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
  j)        Posting a link directing users to any information or content that, if posted on the Site would constitute a violation of the Guidelines or Terms of Use.
  k)       "Bombing" the Site or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the BTCare Community Forums; excessive cross-posting;
  l)         Attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information.
  m)     Evading bans or suspensions or otherwise disregarding directions from moderators or administrators.
  BT will take action under paragraph 7.2. below if you carry out any of the activities described above.
  6.4 You agree to indemnify BT against all claims and proceedings arising from infringement of any third party’s intellectual property rights as a result of content that you have posted on or made available on the Site. This indemnity does not apply to claims or proceedings arising from BT’s use of your content other than in accordance with these Terms. BT can withdraw your content at anytime without notice.
  6.5 In exceptional circumstances it may be necessary to remove content which you post on our community because of legal or commercial reasons. i.e. if compelled to do so due to a court order, a contractual obligation with a third party, or a regulatory requirement. This may occur even if none of the above breaches in terms of use are applicable. A user will be informed via PM if a deletion (or edit) is carried out for this reason, but it will usually not be possible to explain the decision in these circumstances.
  7. User Conduct
  7.1 You agree not to use the Site (or any part of it) to:
  a) act in any way that is unlawful or defamatory, in contravention of any licence, third party rights, or in contravention of any guidance that BT may give to you , and you agree to comply with BT’s Acceptable Use Policy which can be found at www.bt.com/acceptableuse and which may be amended by us from time to time;
  b)    damage, disable, overload or affect the operation of the Site;
  c)    collect email addresses or other contact information of other users from the Site by any means for the purposes of sending unsolicited emails or other unsolicited communications;
  d)    solicit personal information, passwords or other personally identifying information for commercial or unlawful purposes;
  e)    solicit participation in public discussion, debate, comment or activity outside this Site;
  f)     register yourself for more than one account, or register on behalf of another individual or group without our written consent;
  g)    provide false or misleading information about yourself or your business, or create a false identity; or
  h)    use or attempt to use another’s account, service or system without BT’s prior written authorisation.  
  7.2 BT takes any misuse of the Site very seriously indeed, and therefore you agree to take all necessary steps to make sure that you do not misuse the Site. If BT reasonably believes that you have misused the Site (or any part of it) in any way, then BT may terminate your registration, remove your content, and/or suspend or terminate your access to the Site without notice. BT will be under no obligation whatsoever to reinstate your registration.
  7.3 You agree to indemnify BT and any affected 3rd party against all legal fees, damages and other expenses that we may reasonably incur as a result of any misuse of the Site (or any part of it).
  7.4 If you believe that any content displayed or made available on the Site includes any of the above offences, then please let BT know through our contact page which is displayed on the Site.
  7.5 BT reserves the right to manage the postings on the BTCare Community to provide an orderly presentation of this information. To effectively manage the site, BT may designate employees or others to act as moderators and administrators for the site ("Moderators"). These Moderators are the only representatives of BT authorised to manage the BTCare Community. Any BT employees who are not designated as Moderators or Employees are not authorised to represent themselves on the site as BT employees. Authorised BT Employees are distinguished by the Rank of "Employee" and/or an official BT logo as an Avatar.  BT is not responsible for content provided by any BT employee who is not designated as a Moderator or an Employee.
  8. Security
  8.1 You are responsible for the security and proper use of any user IDs, PIN numbers and passwords required for registration on the Site, and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people.
  8.2 Although we provide security measures to prevent access by unauthorised users to the Site, we do not guarantee that such security measures are fault free. You acknowledge that the site could be accessed by unauthorised users should they be able to break through or bypass our security measures.
  9. Liability
  9.1 BT accepts liability as set out in these Terms. BT does not guarantee that the Site will be fault-free.
  9.2 BT does not exclude or restrict it’s liability for death or personal injury caused by BT’s negligence or for fraudulent misrepresentation or to any extent not permitted by law.
  9.3 BT shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any direct loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption or for any other direct loss.
  9.4 BT shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any indirect or consequential loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, loss of or damage to physical property, business interruption or for any other indirect or consequential loss or punitive damages.
  9.5 BT accepts liability in contract, tort (including negligence) breach of statutory duty or otherwise for direct loss limited to £1,000 for all events in any 12 consecutive month period.
  9.6 BT excludes all liability of any kind (including negligence) in respect of any third party product, services, content, or other material made available on, or which can be accessed using, the Site or the validity of the provider of such product, services, content or other materials.
  9.7 Each part of this clause operates separately. If any part of a clause is held by a Court to be unreasonable or inapplicable the rest of the clause shall continue to apply.
  10. Disclaimer of warranties and representations
  10.1 BT excludes any and all warranties or representations whether express or implied, including without limitation any warranties or representations for merchantability, suitability, fitness for a particular purpose, non-infringement of proprietary rights or the accuracy or completeness of third party products, services, content or any other material made available on, or which can be accessed using, the Site, to the fullest extent permitted by law.
  11. Suspension, withdrawal and termination
  11.1 BT reserves the right to suspend or withdraw the Site at any time without notice.
  11.2 BT reserves the right to suspend or terminate any member’s registration and use of the Site.
  12. Personal Data
  In addition to our commitments under our Privacy Policy BT collects information from visitors to the Site to help us to make improvements to the forums and to the services we make available. We may keep any personal data that you disclose to compile statistics on community forums usage.  We know, for instance, how many visitors there are to the forums, when they visited, for how long and to which areas of the forums they went. This information is used for trend analysis purposes and we do not use this information to identify individuals visiting the community forums.It is your responsibility to ensure that you have the necessary consents if you pass on a third party’s email address to BT. We are not responsible for the security of any personal data that you chose to post on the site.
  In respect of any personal information which you may upload, post or transfer to any third party on the Site, whether your own or that of any third party in contravention of clause 6.3 a) above, you agree that you are acting as the data controller and that BT and any third party supplier to BT are acting as data processors. You agree to indemnify BT and any relevant third party supplier against all claims and proceedings arising as a result of personal data you have posted or made available on the Site.
  You accept that by using this Site that the storage of personal information including Customer Data will be carried out using facilities in the United States of America. The storage of Customer Data by BT will be in accordance with the EEA Safe Harbor Principles.
  YOU CONSENT TO THE TRANSMISSION OF CUSTOMER DATA AND TO THE STORAGE OF CUSTOMER DATA ON SERVERS LOCATED IN THE UNITED STATES.
  13. Changes to the Site
  BT reserves the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, without notice, the Site (or any part of it) and/or the information, content, videos, materials, products and/or services (or any part of them) available through the Site at any time.
  14. Disputes
  You are solely responsible for your interactions with other Site users. BT reserves the right to (but has no obligation to) monitor disputes between you and other users.
  15. Applicable Law
  These Terms are governed by and will be interpreted in accordance with English Law and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the English Courts.
  BTCare Community Manager
  If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
  We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  Hi Kerry
  This link http://www2.bt.com/btPortal/application?pageid=pan_privacy_policy&siteArea=pan&s_cid=pan_FURL_privac... displays
  With a small blank section
  BT.com
  Contact BT
  Site map
  About BT
  Privacy policy
  Code of practice
  Find a number
  -+-No longer a forum member-+-

• In attempting to export a simple 1-page PDF file to Microsoft Word, I incessantly get the following error message:  "An error occured [sic] while trying to access the service."  Nothing on any of the community forums has helped in any way.  I have downloa

  In attempting to export a simple 1-page PDF file to Microsoft Word, I incessantly get the following error message:
  "An error occured [sic] while trying to access the service." 
  Nothing on any of the community forums has helped in any way. 
  I have downloaded a free trial of Acrobat XI Pro  --  and that too makes no difference.

    while trying to access the service." 
  That'd be associated with trying to connect to the server(s) for one of the Adobe online subscription services.
  (Edit PDF or PDF Pack)
  These online services are separate and independent of the desktop application Acrobat.
  It appears that you have had / are having internet connection issues.
  Be well...

• My password at the Community Forum is refused and no email is sent to fix it.

  I tried to ask a question at the Apple Community Forum and the password I ahve used for year is refused. When I click on "Forgot Password," NO email is ever sent to me. I can get into the general Apple site with that ID and password.
  I am looking for an application to open .wp files - I know the older version of Pages  will open .cwk files but don't know if it will open .wp as well.

  Pages will not open WordPerfect files. The formats Pages will support can be found here:
  http://support.apple.com/kb/HT4641
  The freeware LibreOffice will support WPD files. I'm not sure if WP is different.
  As to your password here, it's the same as the Apple ID, so if you have an ID for which the password is not working and the reset email isn't arriving, you'll need to call Apple Support, ask to speak with Account Security, and enlist their help.
  Regards.

• After posting a question on the community forum page, will I be notified when an answer appears?

  After posting a question on the community forum page, will I be notified when an answer appears?

  Yes, it will be in your mailbox unless you setup not to receive.

• My Oracle Support Community Forum

  Survey:
  Is anyone participating in the new "*My Oracle Support Community*" Forums? I'm a bit confused as to the purpose of the forum since they cover virtually the same topics that are discussed here. I did do some research and found the following answers....
  * The OTN (Oracle Technology Network) forums are not being replaced by the My Oracle Support Communities.
  * Oracle Support does not participate in the OTN forums.
  * Since the OTN forums are outside of My Oracle Support and used by participants who may or may not have Oracle Support, existing knowledgebase  articles and bug records may not be leveraged to answer your inquiries.
  * The OTN forum will continue and remain open to the public.
  * Oracle built the My Oracle Support (MOS) communities to specifically help customers and partners that have support contracts*
  * OTN is not part of customer support, though some of us support engineers have voluntarily contributed to it in the past.
  Personally, I see the same type of topics/questions being discussed in both forums! ?:|

  I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

• Have a community forum for JavaFX developers?

  have a community forum for JavaFX developers?

  There is www.javagaming.org which has a JavaFX board at http://www.javagaming.org/index.php/board,58.0.html

• Looking for Eclipse discussion forums

  I've recently started using Eclipse. Despite its greatness, I still occasionally run into problems. I've tried searching for Eclipse discussion forums on the web, but found none. So if you know any good Eclipse discuss forums on the web, please let me know. Since I'm running Eclipse on Mac OS X, any Mac-friendly forum would be extra good.
  TIA,
  Eric

  Have you two tried a google search?
  [url http://www.google.com/search?q=+Eclipse+discussion+forums&sourceid=firefox&start=0&start=0&ie=utf-8&oe=utf-8]Google Search
  [url http://www.javalobby.org/forum.jspa?forumID=169]Java Lobby Eclipse Forum
  [url http://www.eclipseplugincentral.com/PNphpBB2+main.html]Eclipse Plugin Central Forums

• Community Forum slow and non-responsive?

  Hi All
  Anyone else having troubles with the site this morning?
  Seems slow, non responsive, many of the hyperlinks do not seem to connect. Pages do not seem to refresh.
  (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
  If I have solved your Issue please click the "Mark as accepted solution" button.

  Hi Devon_Dave,
  Working alright for me for both IE10 and Chrome V29.
  Though it looks like they have added the new style BT website header to correspond with the rest of the site.
  Haha though it would seem that the community forum has been linked to the "Trial" version of the new site - which seems to have some broken links within the header itself.
  Normal New BT website: http://home.bt.com
  Trial New BT Website: http://trial-home.bt.com
  As you can see the links in the header point towards the http://trial-home.bt.com ....... website.
  Cheers
  jac_95 | BT.com Help Site | BT Service Status
  Someone Solved Your Question?
  Please let other members know by clicking on ’Mark as Accepted Solution’
  Try a Search
  See if someone in the community had the same problem and how they got it resolved.

• DEVELOPERS FORUM? (community forum)

  Where can i enter community forum in developer forums since i want to see why its so laggy and slow on iphone 4

  https://developer.apple.com/devforums/

• BT community Forum - NOT BT ?????????????????

  My understanding is that BT do not moderate this site.
  So basically does that mean any issues go un-noticed ???????????????????????????

  Hello,
  Taken from:
  http://community.bt.com/t5/Terms-Guidelines/BTCare-Community-Forums-User-Guidelines/td-p/2
  If you are new to our forums – welcome. We hope that you enjoy being part of a community of people looking to help each other solve issues, ask questions, swap tips and give advice regarding BT products and services.
  While we have a Community Manager and Moderators, these forums are intended to be peer-to-peer community.
  There are Mods, they can and do fix problems which can't be solved by the community. There is a form to contact them here:
  http://bt.custhelp.com/app/contact_email/c/4951
  It's usually best to have exasperated the community first though ;-)

• Why is there no way to delete my community forum account?

  Hello, I have realized that I already have a My Verizon log in and would rather use that instead of the community profile I just made. I cannot find ANYWHERE how to delete my account, and I have seen threads from others saying they cannot find it either; and someone else ( I assume a moderator or someone with administrative privileges ) had to come along and do it for them.
  Why is this so? Anyway, I'd like to delete my account so mods please send me the link. Thanks.

  Clearly, myself and others cannot without the help of an administrator.
  Or maybe it is true that the Verizon Support forums does not allow account deletion. It could just be a shady way to attempt to keep member info and email addresses. But believe me lol, the reason they may not allow account deletion is not because it would cause continuity problems in the threads, or because it would be technically impossible and cause problems with thread history.
  Someone with any technical knowledge will tell you the same. Now the site, in theory, could be purposely designed with that limitation in an attempt to have a reason to deny account termination, but I'd hope that is not the case here.

• New Hyperion community forum (now over 200 members!)

  <p><font face="Arial" size="2"><b>Want the full HYPERIONpicture?</b></font></p><p><font face="Arial" size="2">Check out the latest, independentHYPERION-dedicated community portal at www.HYPEd.biz</font></p><p><font face="Arial" size="2">Officially launched on the 15th ofSeptember, the HYPEd team believe in providing a free and generalfacility that would help users:</font></p><p><font face="Arial" size="2">- seek help</font><br><font face="Arial" size="2">- retain knowledge</font><br><font face="Arial" size="2">- interact</font><br><font face="Arial" size="2">- enhance the use of Hyperionproducts</font><br><font face="Arial" size="2">- get coverage for all Hyperionproducts (recognising that all requests for help are weightedequally and not biased by number of licenses or age ofproduct)</font></p><p><font face="Arial" size="2">- search functionality (as much aspossible, allow users to quickly narrow down on product)</font><br><font face="Arial" size="2">- complements HDN and all otherHyperion forums acknowledging that all Hyperion forum users usuallydo so from work and as such have considerations such as firewalls,webpatrols and bandwidth. We believe that between the three or fourforums already available for Hyperion, we could add a few moreoptions so that any Hyperion user anywhere, can still seek helpregardless of setup restrictions.</font></p><p><font face="Arial" size="2"><b>If you're hyped about Hyperion,check out www.HYPEd.biz .</b></font></p>

  The man is right. The 3.8b BIOS allowed the FSB on my K7N2G-L FSB to increase to 233MHz. Unfortunetly it seemed very unstable and had hassle recognizing the hard disk at 205MHz and any thing over that and it wouldn't boot at all and I had to reset the CMOS. Maybe other people will have more success.
  But it's free performance and everyone should try their luck.

• Community Forum or Farce?  MODERATOR PLEASE READ!

  I've just scanned the headings for the most recent 300 or so threads in this sub-forum, and can find only ONE that has been "Locked" - my own recent "+iTunes a victim of the obesity epidemic+"?
  Your Help documentation states that "+Only the original topic poster has the option to mark replies as either Helpful or Solved ... *the originator* can also end the discussion by marking the topic as "answered+"."
  I did NOT mark the topic "answered" or a reply "Solved". After wasting a lot of time typing a reply to recent posts, only to have it rejected because someone chose to close the thread while I was typing, I eventually discovered that it had been marked "+assumed answered+" by "_a moderator_". (Help doesn't say anything about "+assumed answered+").
  More time spent working out that I can change it back to "unanswered", only to find that that doesn't appear to make any difference - the thread remains locked.
  Can you at least advise why the arbitrary decision? Why just my thread out of at least the most recent 300? Why a thread that minutes earlier had had a reply posted by someone else? Why not even the courtesy of advice or explanation when a current thread gets closed down by some anonymous person?

  Thank you, joshz. I guess Rachel has been too busy to answer for herself, and I will assume that her comments are her own, and that she is not speaking on behalf of Apple.
  Rachel, thanks for your input. What follows is both a reply to your post, and an attempt to address some broader issues that it raises.
  First some background. I have been involved with microcomputers in the PC world, not the Mac world, since the day IBM released the first PC, and long before even the first version of Windows. (For "involved" read "working in the industry".) Until iTunes, I have had very little to do with Apple. That allegiance does not necessarily reflect a product choice - it has been partly through circumstances and career requirements. I have worked for/with large players in the industry (including IBM), and my career has placed me in many roles including moderating user forums and heading technical support departments.
  So while new to these Apple Discussions, I would like to think that I come here with a little knowledge about the industry and its relevant practices, policies and ethics.
  Some of us arguably misguided "PC folk" have long held a sometimes-concealed envy for the Apple world. From the outside, Apple has appeared to stand out as a more liberal and freethinking company/environment than the more formal, old school, mainstream of the industry. It is with genuine regret that my experience on these forums in the last few days has gone a long way towards destroying that perception.
  My impression so far about Apple Discussions includes the opinion that its ranks are broadly made up of four categories of individuals...
  - A very large number of users seeking help, some of which are not afraid to express their frustration about problems encountered (as one would expect in any such forum);
  - A smaller number of users with a wealth of knowledge, and the commendable altruistic trait of offering assistance to others;
  - A smaller subset of the previous category who can be and usually are just as helpful, but that though not directly associated with Apple (as far as we can tell), also bring with them a strange zeal, passion or obsession to defend Apple at all costs and in any situation - not always, IMHO, fairly or impartially. Apple is always right, the customer wrong. They unfortunately (again IMHO) can become quite condescending towards other users who sometimes may deserve it, but often do not. (They can appear to be self-appointed enforcers, but I will refer to them here as the loyalists.)
  - An even smaller number of invisible hosts or moderators, including some that are undoubtedly doing a great job, but others (hopefully a small minority) that give the appearance of also getting carried away with too strict an enforcement or interpretation (often arbitrary) of "the rules" or their intent.
  Rachel, to you and that "someone" that you mentioned who also sought to "set me straight" in my locked thread, I would say that the very "Help and Terms of Use" that you are both fond of quoting can give rise to some interpretations other than your own. (I take comfort in the clause that states, "Views expressed on the Site are not endorsed by Apple".) Here are a few random snippets, which I admit include my opinions - but respect them if you wish me to respect yours.
  - The very first sentence reads... "Apple Discussions is a user-to-user support forum where experts and other Apple product users get together to discuss Apple products." And the name of the facility is Apple Discussions. Sorry, but I object to you and ed2345 trying to suggest that you know what constitutes a valid discussion, but I don't.
  - "A user-to-user support forum" - with due respect, that could imply to some a slightly greater degree of user rights than what appears to be the case, or what you appear to endorse.
  - "Constructive feedback about product features is welcome". Sorry, I thought that that was what my locked post was about.
  One of the problems, in my view, is that some of the users for whom this facility is allegedly provided choose to treat that last quote as reading "+Constructive feedback ... is welcome as long as it does not include any negative remarks, nor attempts in any way to convey dissatisfaction or the suggestion that Apple is anything less than perfect+".
  "Constructive feedback" carries an implication that something can be improved or is lacking. It is difficult for some to validate this without illustrating what is wrong or needs improvement. That task is made even more difficult if there is a bunch of people around waiting to jump on a well-intended contributor because in their view the thin hazy line between describing a problem and complaining about it has been crossed. You believe that "+Complaints are not constructive+". As another poster so aptly put it in another thread in which you also participated, we are left feeling that we must constantly "+walk on eggshells+". (He also suggested that these forums are suppressing free speech.)
  Here is how I am left feeling: There is a surprising degree of paranoia in these forums, and they are conducted in a fashion that implies that criticism cannot be tolerated and dissent must be suppressed. (As a foreigner, I'll refrain from any comparisons to world politics or suggestions of great irony.)
  As surprised as I have been to find this within Apple of all places, I am even more surprised at the degree of patronising defensiveness that appears to motivate some of the "contributions" of a small group of loyalists.
  Time to walk on eggshells, and emphasize that I am attempting to express impressions that are generated here, and in no way am I trying to be "defamatory". My previous reference to Seinfeld's Soup Nazi was meant to be as light-hearted as its source. But my mind is now entertaining some uncomfortable comparisons with the Hitler Youth movement, trained to believe and preach that the leader can do no wrong, and that suggestions to the contrary must be stamped out.
  (Yes, Kryten, I may have again invoked Godwin's Law, which I believe might be your way of saying that you believe that I’ve lost the argument. But I think that the "Fanboys" and "Post Count" segments may equally apply to some of the people that I am talking about.)
  This group of users seems to condone arbitrary constraints on what can be said, and how. But please, people, at least be consistent. And try to teach by example. By all means, preach the sacred Terms of Use when it is appropriate. But one gets the impression that you interpret the TOU to fit your argument at the time. Rachel, you frequently jump in when someone bemoans Apple's lack of involvement here by emphasizing how the TOU clearly state that these are USER forums. Valid point, but in other situations you are just as quick to point out how this facility belongs to Apple, which entitles them to run it as they see fit. You seem to want to have it both ways.
  Then we are so often chastised by the loyalist group for breaking the rules about content. They quote time and again the provision that submissions should be about technical support issues or constructive feedback. But Rachel you give the impression that you can sometimes bend the rule, or that your interpretation of what it means is superior to that of others. I don't complain about your posts in "How to stop Apple spam emails" nor, in "I very disappointed with Apple", your contribution about whether some company is an authorized reseller. I don't believe such posts to be about constructive product feedback or about technical support, but neither do I believe that it is for me to point that out to you.
  Speaking of interpretation, you have called my locked thread "+something of a poll, also prohibited in the Terms of Use, seeking to get others to agree with your complaint+". With respect, that is your opinion and not necessarily factual. My feedback, which you chose to label a complaint, included the wish to find out if users with more experience agreed with my suggestion, or if there was a valid counter-argument. That is a form of seeking replies - the very purpose of the forum. I even asked for "an argument to tell me why I'm wrong", though in retrospect, and knowing what I do now, the choice of the word "argument" was unfortunate as it could lend itself to the wrong interpretation by some. (I meant "argument as in discussion", but I wasn't walking on eggshells at the time.) Loyalist traits aside, I think that to interpret that post only as a complaint and a poll is very narrow and shortsighted. (And please, don't reply that you were merely speculating on how the moderator may have seen it. (S)he can speak for him/herself, and there is a strong implied agreement in your wording.)
  I'd like to make two points about the "Terms of Use". Firstly, in the corporate world just about every "agreement" contains provisions to cover any number of situations so that the first party can optionally rely on them if considered necessary. (The operative word being optionally.) This practice, initiated by lawyers to protect their client in all circumstances, does not in itself mean that all provisions, in their widest possible interpretation, should be strictly implemented or adhered to in every possible situation.
  Secondly, the loyalists are also very fond of telling the rest of us that Apple owns these "user forums" and can therefore do as it sees fit. On the surface that seems valid, but IMHO you are implying an arrogance on the part of the company that does not benefit its image. Here is a counter-opinion: I am sick of suggestions that Apple is "doing us a favour". That's like asking me to bend down and thank the government for providing roads. WE pay for those roads with our taxes, and we pay for the government. And it is *the customer* that pays for all of Apple's (and most other companies’) facilities. I am grateful for the forums (or at least I was when first joining), but it strikes me as patronising to suggest that we should bow and give thanks for "a favour".
  As to the various no doubt well-intended suggestions that I should find other forums in which to post, it seems a little strange to suggest that I should look elsewhere for the best place to discuss or ask about Apple matters. I would like to think that my other posts have been valid and may even have included a small contribution to (what should be) the cause. I am guilty of asking more than I have answered, but didn't all of you start out that way? If the loyalists don't like the way I write, or want me to change my personality before I am accepted in the community, forgive me for feeling that that is your problem, not mine. Apple may have the contentious right to ask me to go elsewhere, but I am not subscribing to an apparent class system of users.
  Only because I'm posting this here, I find it necessary to duck some additional loyalist comeback by stating that this, perhaps the longest post that I've ever written, IS entirely "Feedback about Discussions" (even if I happen to be long-winded). And I won't dwell on someone's arbitrary distinction between feedback and complaint. The original post in this thread concluded with what I believe to be valid questions about the actions of moderators. In spite of reassurances from others that moderators do read all posts in THIS forum, and that this is the place for such questions, I have so far received no answers - just loyalist opinions. That includes Kryten's suggestion that I am "+going on an uncontrolled attack on the people that are tasked to moderate Apple Discussions+". Uncontrolled? By the way, that "attack" was directed not at "the people" in general, but at the actions of a particular moderator. Moreover, any plural use was limited by the phrase "such moderators" - I.e. those that may behave similarly. Though again I plead guilty to two mistakes - I wasn't walking on eggshells, and I broke the golden rule that says that we should not in any way question the behaviour of the company or its representatives.
  Since I seem to be a rule-breaker, I'm about to risk adding more fuel to the fire. I'll close by including below a cut and pasted piece that was originally meant to be a reply in my locked thread to a loyalist post that it elicited. Reason for including it here is not just that I was denied a right of reply. I think it also addresses some of the above issues, and is direct "Feedback about Discussions".
  =================================================================
  ed2345 wrote:
  According to the site terms of use that we have all agreed to, "your Submission should either be a technical support question or a technical support answer." However, if you are interested, a web search would surely turn up sites out there where you could get a good argument going! Cheers M8.
  ed2345, I'm sure that many must be grateful for the sheer volume of posts under your belt, and that it demonstrates true community spirit.
  However, before posting such comments about my submission and acting as the rules enforcer, may I suggest that "+People that live in glass houses+..."?
  Firstly, it would seem that you have distorted the Terms of Use by selectively quoting only a part of clause 2.3. The actual wording (my emphasis) is...
  from Terms of Use:
  +"*Unless otherwise noted*, your Submission should either be a technical support question or a technical support answer. *Constructive feedback about product features is welcome as well*+."
  I'd like to think that my post might be seen, at least in the eyes of some, as "+constructive feedback about product features+".
  As with anything, that may be a matter of opinion and you may disagree. However, I reserve the right to my opinion that many of YOUR posts in other threads appear to have nothing whatsoever to do with EITHER technical issues OR product feedback. Just a few...
  - Q: Where do I purchase songs not available in iTunes? Your post: Buy from Amazon.com.
  - Where to find the Billboard Top 100 from previous years.
  - The correct apostrophe use in "90's music" and whether "Think Different" is grammatically correct.
  So apart from your arguably misleading statement about the terms of use, it also seems to be a case of "+Do as I say, not as I do+".
  I prefer "+Live and let live+".
  Cheers.