EE Tablet offer and the law

Hi - so recently EE had a promotion whereby they were providing free tablets to those who signed up for their fiber service. I happen to be one of those customers and I happen to be seemingly among the many who have yet to recieve the good. For information purposes we ordered fibre in April 2015. Just to confirm, the offer was for the following tablet: Huawei Mediapad Youth 2 Now, I understand how these things go and these are not the most high end tablets and this was probably left over stock and the supply/demand was grosely underestimated. This also backs on my limited research on Google where I failed to find any for sale or in stock, even on Amazon. Although a few have cropped up on Ebay, but that is hardly a surprise. My question is does this offer form the basis of a contract under law? I am sure it would be a valid claim to say that we signed up on the basis we would get the tablet. And how long is too long to wait? We as I am sure many others have been told they are "coming" however there is no indication as to when. We've filled in all of the forms (no links please) multiple times and we have yet to get even a single response from EE officially (not even a sorry...). What I want to know is where do we stand legally? Are we entitled to file an official complaint and who would be the best people to speak to in this case? If EE are unwilling to communicate with us directly then I see no reason why we should contiune tolerating their lies and poor customer service. We are the consumer and I hope the law is on our side for this Thank you.

Aside from the law, you are always entitled to file an official complaint with EE - see Ways to complain . If you have no satisfaction with EE within 8 weeks you are entitled to escalate it to their ADR, CISAS.

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I use a macbook pro. Several months ago I signed up for the Photoshop/lightroom offer and the payments are taken from my bank but I am unable to locate the product. I just get a message saying that my trial is expired. I am really desperate.

I use a macbook pro. Several months ago I signed up for the Photoshop/lightroom offer and the payments are taken from my bank but I am unable to locate the product. I just get a message saying that my trial is expired. I am really desperate.

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Mylenium

Why do we, and the law, allow HD manufacturers to screw us?

First of all, before anyone calls me a n00b, I DO understand why a 16GB (for example) drive is actually less, because manufacturers use decimal values when advertising, where as a gigabyte is actually measured in powers of two, giving 1024 megs.
My question is: If the *actual* measurement is agreed to be a power of two, as actually used and understood by operating systems and file systems, then why do we (and consumer laws) allow them to use phoney measurements to advertise their products?
Is this not akin to, for instance, advertising a flask as holding a litre of water, but we decide to interpret a litre as 700ml, which it simply isn't?
Why is this allowed? Why have the courts continued to allow it when it seems to me a very clear case of companies simply screwing their customers by using false mathematics?
Surely a gigabyte should be defined as a gigabyte one way or another and that definition should have to be used by everyone both in advertising AND in practise? See my litre comparison above - that would never be allowed, so why is this?

No one is defending the practice, per se. They're just telling you that 1) it's how it is and 2) where you can to go try and get things changed. This is no longer a discussion that is appropriate for these forums which are for technical support for Apple products, not for arguments about industry policies.
There's nothing more anyone can say. You've been given the explanation as to the apparent discrepancy and told how to proceed if you want to try and change the industry.
Regards.
BTW, your analogy is faulty. A more apt analogy would be if your container was rated by one source in imperial gallons and by another in US gallons.
Message was edited by: Dave Sawyer

BT - The Good, The Bad and the Ugly

The Good
I see BT getting a hammering in this forum for upload speeds and broken promises.
I want to say that BT Engineer came round today as promised and sorted my problems out.
Ran some tests and although he said they seemed ok, he did an AC test? Said that it was marginal at 54 (anybody know what this is?)
He has connected a different line and the AC result went up to 75 which is good (apparently).
My BB has been running at 25 Mb down and after he released the profile, now gone up to 36Mb. (May not hold at that!)
Good guy, great work, well done BT.
The Bad
Under ADSL, the hub showed FEC and CRC errors. BT have chosen to remove this facility in HH3 and I can understand why as for the "average" user, too much knowledge is a dangerous thing. I'm sure customer service was being overwhelmed with calls of "is this right?"
However, it is very frustrating when you know you have a line problem, but officially all you can report to BT is that the line speed has dropped by 10Mb.
I know my line is capable of 30 - 36 Mb but when you phone the call centre (see below) you restart the hub and of course when you find it's still only 25 Mb because your IP profile has been capped by the DSLAM, you are then told that this is acceptable because anything above 20Mb is fine. It's not fine! (Rant)
Of course I have other VDSL modems which are able to five me full stats on DSL errors and surprise, surprise, I'm getting 10 million FEC errors in 15 minutes.
The Ugly
Quite simply the call centres; actually, certain call centres.
I phone up and report my poor download speed.
25Mb is acceptable
No it's not I've been running at 33Mb.
OK restart the hub.
No better
OK I'll do some line tests....there is a fault on the line. (No shiz Sherlock)
An engineer will sort it within 48 hours.
Will he need access to the house?
No - he will look at the cab and the line.
Next day...
Call from BT...Has your speed recovered.
No
Oh we'll need to send an engineer out
Hmmmmm
Engineer turned up as promised (back to top)
In summary
BT Engineers - great.
BT Infinity itself - great.
I understand the limitation of line length, copper, flooded access points, weather, Xtalk, so am not expecting a full 40Mb service. Just please don't fib to me that I should be ok with 20Mb on a faulty line.
BT Customer support:
Online support - great
Forum mods - great
Offshore - forget it

Thanks for the comments.
FEC error details showing on HH3 - understand that but you are probably aware that these can be (ahem) obtained from the HG612 if you were so inclined.
I honestly wanted to say that the product offering and the technical support has been good from BT, probably because I got a decent result to be fair.
In this particular case I got L2 support - never got to those heady hights before, and recieved a call after engineer had been asking if it had been resolved to my satisfaction etc. so tick in the box. Recieved another call this morning.
You've probably nailed it by pointing out the VERY conservative etimates of speed for contractual purposes.
Even the DSLAMs have got the "script" When you have a good connection and decent IP profile, the acceptable range is high, when your profile has dropped through the floor, acceptable speeds are low. Hope we can change the goalposts like this in the European Championships!

I bought a 32GB tablet and a broken 16GB tablet was in the sealed box when I opened it

I have no Idea where to go next... I have contacted Sony support and was told by multiple representatives that all they can do is either fix the 16GB tablet or if it is not repairable, replace it. I did not purchase a 16GB tablet, I purchased a more expensive 32GB tablet so this does not fix my problem. The Sony seal was intact on the box when I watched my wife open it so whoever switched the 32 for the broken 16 did so before the box was sealed. I proved my purchase by faxing my sales receipt to Sony. The serial number on the box (which is clearly a box for a 32GB SGPT122US/S tablet) is different than the serial number on the tablet itself (which is clearly a SGPT121US/S tablet). The retail store I bought the tablet from told me that they cannot take back the tablet because it does not match what I purchased and Sony will not accept a return from them either.
The customer service representative did not want either serial numbers when I offered them. I find this strange. The serial number on the outside of the box obviously does not match the one on the tablet. I would think that Sony would be able to track down info on both tablets when given the serial numbers, but apparently they don't care... I asked if they wanted them multiple times. If anyone knows what I can do from here I would appreciate it! Thank you

Hi SUS,
I'm glad that we're able to work towards a positive resolution with you. Please feel free to let us know if there's anything else that we can help you out with.
-Amanda Maffei

I'm in a quandary. I've had a nook color to use for a while, and I've had a blackberry tablet offered me. Why should I consider an iPad?

I'm in a quandary. I've had a nook color to use for a while, and I've had a blackberry tablet offered me. Why should I consider an iPad?

Who said you need to consider an iPad?
If the nook and Blackberry tablet suit your needs (which you haven't mentioned) stick with them.
One of the main advantages of the iPad is the amount of apps and media available for them. Also the huge support from third-party accessory providers.
But unless we know what you're using these devices for, we can't really say why an iPad might be worth considering.

I downloaded and re-installed Adobe Digital Editions so that I could get books from the library and read them on my tablet. It is not working and my tablet cannot open the books??

What can I do? I am 68 y/o and not very computer literate. I put an micro SD card in my computer to copy the books (also some ebooks that I bought from a retailer) onto the SD card so that I could read it on my computer or my ereader by puting the card into the reader (tablet or whatever you want to call it).. HELP

Please follow the below steps and check:
1) Right click on the book in library that you want to copy from your computer. Click on the "Show File in Explorer".
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3) On your tablet open the book from your SD card in your ereader.
You need to make sure that you authorize your ereader with the same ID with which you authorized your computer. In case you do not remember which ID you used for authorizing your Digital Edition, click Help-> Authorization Information.
Hope this helps. If it doesn't, please specify the ereader that you are using and the exact error message that you are getting. Thanks!

I just bought a new computer, now itunes tells me I can only sync with one computer. It only offers me the choice to erase and sync. I do not want to erase my ipod, I just want my music on the new computer. Can't I just transfer the songs from the ipod

I just bought a new computer. Itunes only offers me the option of erase and sync, as I can only have it sync'd with one computer. I want to move my music to this computer from my ipod. Is this possible, or do I have to go back to my cds and upload everything from there? I just want to be able to move my music from my ipod to the new computer.

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Desperate and hopeless...isn't this against the law???

I give up! I don't understand why verizon contuously makes mistakes on my bill? when I call to discuss the additional charges they agree as to the refund however I NEVER RECEIVE IT> I have been paying over 3000.00 in verizon cell phone bills in the past 14 months when all I have are 2 active cell unlimited share plans for approx. 42.40each and additional 60.00 for the line access charge and 1 home line for 20.a mo ending 7789. NOTHING ELSE the other lines 0109 and 2548 were suspended due a line that verizon told me to buy so i could replace my 8317 cell. my contract was not due for an upgrade and they said it was the cheapest route so that number doest even have a phone attached to th enumber because verizon transferred that phone to 8317 calls so 01096 was to be 0 charge since april 2012 to last month .the 2548 which i disconnefcted last month as well was a internet broadband since 2009 i think and we lost the transmitter so it has never been in much use however verizon also billed it cont. along with 0109 as a phone line which is irrelevant because if you check those 2 lines have never been in use of ANY OUTGOING CALLS OR INCOMMING AT ALL EVER but verizon keeps defaults those 2 accts as active chargeing me the max amt posibble. my bills should only be approx 160 and thats being generous!!! verizon states they will make the perm. changes and the refund will show in my next bill however I am still waiting for my refund and i keep getting the run around!!! I have lost my job and my husband had gotten a cut back i have 6 kids 4 of my own and 2 i took took over gaurdianship I dont have money to throw away on mistakes I and i def. do not have any more to play with....I have 6 kids to feed not incl myself and my husband. I was diagnosed with a terminal disease and I cant afford any more oops!! I cant even pay for medical bills because i need my phones on so i can get a hold of my specialist and vice versa. I cant miss my drs call if they have a transplant i cant miss that call!! Do you understand what I am tryimg to say? I need my cell lines on but I cant get charged ridiculous fees any more...Pls HELP ME!!!!!!!!!!!!! I need my money back!! I cant wait anymore thaey tell to pay the amt and i will recieve a credit for the next bill so the recommend for me not to pay the next bill but when i do that i get an additiomal late fee charged on my next bill with no changes made actually an increase on some lines. there are a few month sfor example feb/march bill and jan/feb bill dec/jan bills are appprox 154.-159.acceptable and grateful to pay. however i get bills like june/july, may/june, april/may,march/april where my monthly bills range from 160-over 310. which leaves me a statement balance of at times as high as 556.02 in june and 437.30 in july. keep in mind all my pymet are over my approx 150 pymt twhich is my perm. charges. as you can see in bill history I have even paid 2xamonth both over the amts for example in july I paid 181.14 on 7/3 and 246.31 on 7/1. Why when i just paid 300.on 6/3. Isn't this against the law??? Does anyone know who should I address my cont. issue about that will actually help me?
Check out the discussion '4 main problems i am having among other...' in Verizon Wireless Community.

Wow! That's quite of bit of information. I can clearly sense the level of frustration and dissatisfaction. Our goal is, has been, and always will be to provide you, our customer, the absolute BEST customer service in the world. Based on this posting, the ball was certainly dropped. Please allow me to make this right for you. If you can be so kind as to send me a private message with your full name, mobile number, and a 2-3 sentence summary of the issue then we can partner together and get this resolved once and for all.
Thank you...
Arnett_VZW
Please follow us on twitter @VZWSupport

I have created a series of pdf schematics in a portfolio that revolves. For the field service techs I would like it to work on a smart phone or tablet. On the phones and tablet, they do not revolve. Any idea's?

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Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

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I bought several season of a tv series in the German Apple Store. Now they are gone due to technical problems (no backup). How do I get them back? ATTENTION: Meanwhile I moved to Switzerland and the Swiss Store doesn't offer tv series.

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Albenn
Welcome to the Apple user discussion forums
I'll hit a few of your questions - others will have to do others since I'm not up on some of the issues you ask about
4) is there an easy way to review/delete items (in 6, i run a basic slideshow and delete on the fly -- is this still workable in 7?)?
Yes
5) Are there significant functionality benefits of 7 over 6 (e.g., does the noise function or shadow/highlight really offer significant benefits? The Events seems obvious, but I'm more interested in "under the hood" experience
Yes
Loseless editing - web galleries - events
a) Is import any faster? As my library is growing in size, the import is getting overly slow
It is fine for me (only you can compare to your current) - I have 20542 items using 26.3 GB in 271 events
7) Is there a full-screen edit mode?
yes
8) Can you configure events so that it's not just by day?
yes
9) Is 6's "roll" structure as mirrored in the file system still available in the Events approach, or is the database structure that once you've converted a library, there's no going back?
Events replace rolls (if your rolls are named - NOT the default rollxxx name - they will come across as is - to me events are rolls with much more capability and a new name - some people are VERY putoff by the change (but most love it) for reasons that I simply do not comprehend
10) What is the effective (or advised) maximum library size? I've probably got over 60GB of images in my libraries now, with 20,000 images or so. If 7 can readily digest them (and preserve all my albums, etc.), then I'd love to combine them into one, unless that will kill performance, make the database unstable, drive backups into interminable waits, etc.
The advertised max is 250,000 photos - I have about the same number of photos as you in about 1/3 the space - there are a few users here with libararies your size. With iPhoto Library Manager it is easy to maintain multiple libraries if you choose
LN
Message was edited by: LarryHN

Hello Mac heads.! I just downloaded Onyx for tiger. All went well. But I try to launch onyx from my applications and it doesn't offer checking the S.M.A.R.T. status so I can check my disk. Everything else appears. Uninstall only, forums, website etc.

Hello Mac heads.! I just downloaded Onyx for tiger. All went well. But I try to launch onyx from my applications and it doesn't offer checking the S.M.A.R.T. status so I can check my disk. Everything else appears. Uninstall only, forums, website etc.

I think you should get Applejack...
http://www.macupdate.com/info.php/id/15667/applejack
After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 6 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 6 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
Trash old Log files.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files! :-)
Disconnect the USB cable from any Uninterruptible Power Supply so the system doesn't shut down in the middle of the process.

Shadow Warrior and The Evil Within $10 Gift Card Offers

Hi,
I was just wondering if there is an end-date for the $10 Gift Card offers with the pre-order of Shadow Warrior and Evil Within.
I want to pre-order both of them before release date and get the $10 GCs, but I don't have the funds at the moment. Am I able to wait until just a few days before release and pre-order? Or will these $10 GC offers expire at some point before the game releases?
Thanks!
Tyler

Hello Tyler,
That’s a great question! Receiving a $10 Best Buy gift card for pre-ordering either Shadow Warrior or The Evil Within this week is certainly a stellar offer. It makes perfect sense you’d want to take advantage of these promotions while they’re still live, so I’m more than happy to assist in providing the timeframe in which you’ll be able to do so.
Since these promotions are part of our Weekly Ad for September 21-September 27, I’d say that you likely have until Saturday, September 27th to get your pre-order in for either game and take advantage of the $10 gift card promotion. I certainly hope you’re able to get your pre-order(s) placed in time!
Thanks for posting and please let us know if you have any further questions.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Do the Mac and PC versions of CS5 now offer exactly the same features?

Basically, does anyone know if the Mac and PC versions of CS5 now offer exactly the same features? The Mac version of CS4 misses out on some things.

Incorrect. THe mac version of Premiere CS4 was a total disappointment, missing MANY basic features, AND basic exporting to QT AND
the VAST MAJORITY of transitions and filters which were offered on the PC, and laughable in comparison to FCP. SUre transitions are cheesy, but thanks Adobe for deciding what I want to use for me.
After Effects was about the only thing worth owning in Production Premium CS4 and while I do like that program a lot, Premiere was
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EE Tablet offer and the law

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