ELearning Suite is falsely telling me maximum licenses reached, disabling software.

I could not get chat to work...nice job, Adobe. So: My eLearning Suite is telling me I have reached the maximum activated licenses, but one of the licenses is for an old computer that has been wiped of hardware. How do I get my software activated?

It sounds like the software is reporting correctly based on what you just described. Removing software does not change the activation count. You must use the deactivation function provided in the software or have Adobe support perform a reset. At this stage the latter is what you need to do. YOu will need to contact Adobe support thru chat and have them perform the reset. You can try to get phone support as well, though they normally only support Cloud products lately - still you might get lucky.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

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Remember, the mighty oak was just a nut that held its ground.
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How to install eLearning Suite silently without the license agreement prompt

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Let me know if this summary is correct:
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First, thank you kglad. Contacting the support seemed to me like the ultimate last chance and since there are so many FAQs and informative forums and blogs I thought I could find an answer there, but, you were right. Contacting the support in that case was the only way to solve the problem.
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In my PC I have installed:
Creative Suite Master Collection 6.0
eLearning Suite 6.1
Technical Communication Suite 4.0
I'm upgrading my HDD to a new SSD disk (cloning) and putting it into a newer PC
The old disk will be erased.
Am I going to have any problem with my Adobe licenses?
Do I have to do anything?
Thanks
Patrick

>It will most likely not clone properly for at least the Adobe products... they need to be installed.
could you please elaborate on this? the product is already installed and a cloned disk is an exact copy.
>Deactivate the old installation and uninstall it so that it does not transfer to the new drive. Re-install using the installation files.
Yes I know I can do this. I'm trying to avoid uninstalling/reinstalling everything. As I see it I just probably need to cycle deactivate/clone/activate.
But I need more than just a guess.
Thanks.

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Is it possible to purchase a team subscription and add my email address to the team? I have to give explicit instructions to our admin.
Thanks

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
or
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Adobe eLearning Suite Flash Quiz Templates

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You can find some cryptic documentation by going to Adobe eLearning Suite Extensions, then Adobe eLearning Suite extension features under Adobe community help.
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Steve

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Hi,
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Something definitely isn't working. I have had it for a month and havent been able to launch it. Any ideas on something I can check cause my IT folks have no idea why its not working wah

Hi –I have Microsoft Windows XP version 2002 service pack 3.
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cid:[email protected]
Then I try and launch the .exe file and this happens and nothing else it just sits there (stuff seems to get extracted but it’s just the pdf files or a payload file? If I try and hit cancel it freezes everything. I am sad ☹
cid:[email protected]
Susan J. Knolla
Director Talent Management
J.D. Irving, Limited - Human Resources
<Removed by Moderator>

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Hello,
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Neal Davis
Adobe eLearning Suite 6.1 Software License Certificate Number: 12233677
Ednd user id 22480699
AD0BE ORDER NUMBER 138365907
Deplot to id 53736538
Home Computer
Model Name:          iMac OSX   10.9.2
Model Identifier:          iMac10,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          3.06 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          IM101.00CC.B00
SMC Version (system):          1.53f13
Serial Number (system):          W89538Z05PE
Hardware UUID:          17208447-F04A-5429-AB32-332CB2F2A5A8

if I directly double click "iPhoto Library" (which has a plain text like icon preview, not so colorful iphoto library style...), it tells me I should choose the app I wanna open it. After iPhoto chosen and opened, nothing happened, no photos in iPhoto main windows (events, faces, ..., all empty).
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Message was edited by: Kelip

ELearning Suite 6.1 Subscription Problem

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Hi Dave,
many thanks for your help.
I tried your steps, but i have no success. After i launch Photoshop in step four, the EULA dialog popus up. I can then use Photoshop. But after i close and reopen it, the dialog extend my membership is shown up.
If i then click on "License this software" it can use Photoshop until i close it. The message is "Creative Cloud membership is active now ...."
I tried also the button "retry" then a message shows up "Thanks, your abonnement for Adobe Photoshop CS6 is active. You can click on next ...". Then the dialog extend my membership shows up again and i can't use Photoshop.
Sorry for the translation of the dialogs, i use the german version, so i don't know the exact words in English.
I think i have to contact Adobe support or cancel my new membership in the next days.
Many thanks for your help again!
Bye,
Andreas

Elearning suite 2.5 anual suscription raise of price to existent contracts

Hi I bought an Elearning suite 2.5 anual suscription last April for 39.00 dollars monthly. But this month I was charged 49.99. I contacted costumer support but they tell me that I have to pay the new price despite I have a annual contract. Is this O.K. or I have to be refunded?
Gregory

info: Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 30 second(s) or longer as there are 1 customer(s) in line ahead of you.
info: You are now chatting with 'Vikram'
MW: Accountant didn't like it when subscription came in higher this month for eLearning Suite.
Vikram: Hello Mattthew, Welcome to Adobe Support.
Vikram: My name is Vikram, I have received your query. Please allow me a moment to verify your account and to review the details of your request.
MW: K
Vikram: When did it reflects $49 instead of $39 in your Billing Statement?
MW: On August 12 billing
MW: Sep 11, 2012 CREDIT DSP $0.00 Aug 12, 2012 RENEWAL eLearning Suite Subscription Edition (one-year) US $53.49 Jul 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 Jun 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 May 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73
Vikram: ELS 2.5 upgraded to ELS 6.0, that is why it shows $49.
MW: I don't have a choice in the upgrade? Was waiting for this to expire to switch to Creative Suite.
Vikram: Subscription Edition upgrades automatically.
MW: Can you send me the agreement I signed off on originally, thought it was $39 for 12 months
Vikram: You can install and upgrade your license to ELS 6.0
MW: I do not have anything but 2.5 available in my downloads
Vikram: You can download Adobe ELS 6.0 Trial from this link :
Vikram: https://www.adobe.com/cfusion/tdrc/index.cfm?product=elearning_suite
Vikram: Launch the installation and choose "Start my Subscription", Login with your Adobe ID and Password.
MW: I'm not following you...Why would I install the trial? If I was automatically upgraded it should be available in my subscription downloads.
Vikram: When an Adobe Product upgrade, sometimes it does not comes in Subscription downloads
Vikram: You need to download the Trial and during installation activate the subscription by your Adobe ID and password
Vikram: Is there anything else I may help with you today?
MW: An email explaining all of this would of been nice, they did email me letting me know that my card was expiring.
Vikram: Okay, please wait for 2-3 minutes and I will send you an Email
MW: I meant before our conversation!
Vikram: I will surely pass the feedback to the concerned team.
MW: Since it is the same price could you upgrade me to the creative cloud instead of ELS 6?
MW: I chose ELS to save on the cost. I can handle loosing Captivate.
Vikram: If you need Creative Cloud then you need to have a separate subscription or you can Cancel ELS 6 and purchase Creative Cloud.
MW: I thought I was on a one year commitment that it would cost me half of my remainding contract to switch, cant a supervisor waive a wand and just make it happen?
Vikram: Switch is not possible, If you want I can cancel your ongoing subscription (As you will be charged today) and then you can purchased Creative Cloud
MW: Can you waive the early termination fee?
MW: 12-Month Your 12-month plan is billed each month for the duration of your 1-year commitment. Your credit card will be charged the fees stated at the time of purchase plus applicable taxes each month. Your plan will start as soon as your credit card is successfully charged and will renew automatically each year until you cancel your plan. Price may change at the end of your subscription period. You may cancel your plan at any time by accessing your Account information on the Creative Cloud site or by calling your regional Adobe customer service center. Plans cancelled within the first 30 days after purchase will be refunded in full. 12-month plans cancelled after the 30-day period will be charged 50% of the remaining plan fee.
MW: Still looking for ELS terms
MW: Price may change at the end of your subscription period.
Vikram: Let me check?
MW: http://www.adobe.com/products/elearningsuite/faq.html What is an Adobe eLearning software subscription? A subscription is a new, more flexible way to get eLearning software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.
MW: as well as access to all upgrades at no additional charge
Vikram: As I said earlier when a new version of Adobe product comes output, your Subscription also upgrades without any charge
Vikram: Now your ELS 2.5 is ELS 6.0
MW: But there was an increase in Charge!
MW: Did they consider it the end of my subscription period and thus OK to charge $49 rather than $39?
MW: http://www.adobe.com/products/elearningsuite/faq.html When will I receive my Adobe eLearning software upgrades? Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available. When an upgrade to my subscription edition product becomes available, am I required to install it? No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.
Vikram: Changes in Price is a policy adjustment and we are rolling out notifications.
Vikram: Please let me know what is your request now ?
MW: I want one of two things:
Vikram: Go ahead
MW: Change my monthly cost back to $39/month or convert to annual subscription to Creative Cloud for $49/month.
Vikram: Both are not possible
MW: Send me a link to a Subscription Terms of Service that indicates rate will change mid subscription.
MW: all of the links that I found on my billing statements point to: http://www.adobe.com/misc/subscription_terms.html?trackingid=IJCDS
MW: Please have a supervisor call me 999-999-9999, it seems you are caught in middle of something you do not have the power to resolve.
Vikram: I will arrange a call back (from supervisior) in next 2 hours.
MW: Thanks, better luck next chat.
Vikram: Thank you for contacting Adobe, Have a Nice Day ahead
info: Your chat transcript will be sent to my email at the end of your chat.
I'm waiting on my call from a supervisor. Did anyone keep a copy of the terms that were active when we subscribed? I see a credit for an extra month of subscription.

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Hi thync,
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ELearning Suite is falsely telling me maximum licenses reached, disabling software.

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