Elements 13 will not download, when I attempt to sign in after entering my pass word the instruction block freezes up, turns white and little square blocks turn around ?

Elements 13 will not download, when I attempt to sign in after entering my pass word the instruction block freezes up, turns white and little square blocks turn around ? Nothing seems to work and yes it is the right password.

Is the internet working when you are entering your password?  In PSE12 and PSE13, you need to be online first-time when you register/activate your product.  It is made mandatory for reasons I don't know.

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