Elements 5.0.2 crashed!

I need help to "un-lock" the organizer! I have Windows XP. I was sending photos from the organizer to the editor to re-size. I evidently overloaded by sending 600 photos. I Un-installed, deleted all files I could find and re-installed. The organizer is frozen. Won't respond at all. The editor still works until trying to send to the organizer and then it freezes again. I think I have damaged file but have not been able to correct this. Can anyone help me? Does Adobe offer a "disc cleanup" tool to clean up all remaining files? I also emptied the trash been of files I deleted. Any "links" to Adobe Help?

Try a File > Catalog > Recover in the Organizer workspace immediately after you have started PSE and the Organizer (before you edit any photos).
If the Organizer will not complete its startup, then you can initiate this Recover command by holding down the Ctrl key while the Organizer is starting (from the startup menu, choose Organize and then immediately hold down the Ctrl key). You should get a popup asking if you want to Recover the Catalog and yes you do.
If the Recover command says it completes normally but your problem is still not solved - the next step will probably be to reset your Preferences for both the Organizer and the Editor. You said you have PSE 5.0.2 but did not say if you are running under XP or Vista? (The Adobe techdocs will describe where the Preferences files are, but the folders are different for XP and Vista.)
>I Un-installed, deleted all files I could find
I have some concern about what files you deleted. If the above suggestion does not resolve your problem please include in your next post a description of which files you deleted after the uninstall.

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I am going to try
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Rgds.
André RAYMOND-SERAILLE
13 AVENUE HENRI IV
92190 MEUDON
Tél. pers. : 01 46 26 00 94 - 06 20 45 21 10
Mel pers. : [email protected]
De : andaleebfatima1 <[email protected]>
Répondre à : <[email protected]>
Date : samedi 8 mars 2014 14:42
À : André Raymond-Seraille <[email protected]>
Objet : MAC Elements 12 Organizer frequent crashes
Re: MAC Elements 12 Organizer frequent crashes
created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>
in Photoshop Elements - View the full discussion
<http://forums.adobe.com/message/6190970#6190970>
Glad to know that the crash is fixed for you.Please explain the issue you
are facing with face recognition a little more in detail or point me to the
thread where you reported it. ThanksAndaleeb
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This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
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I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

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Many thanks for your reply,
the processor is AMD PHENOM II X4 970 (3.50GHz/8MB CACHE/AM3)
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In a message dated 13/07/2011 17:05:48 GMT Daylight Time, [email protected]
writes:
>plenty of memory and processor power.
What does that mean in real numbers and models?
Also, what brand/model graphics card (ATI or nVidia or ???) and what
device driver version?
What you are describing is "often" a matter of needing a driver update...
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vendor site with your brand/model and check for updates

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I've successfully installed Photoshop Elements 9 on my iMac (Intel) running the 10.6.3 and 4GB of RAM. After I go past the "Use as a trial" screen (and I skip the login step), it proceeds to load the app -- but crashes.
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Process:         Adobe Photoshop Elements [938]
Path:            /Applications/Adobe/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier:      com.adobe.PhotoshopElements
Version:         9.0 (20100905.m.9093) (9)
Code Type:       X86 (Native)
Parent Process: launchd [99]
Date/Time:       2010-09-25 17:30:21.116 -0500
OS Version:      Mac OS X 10.6.3 (10D573)
Report Version: 6
Interval Since Last Report:          514785 sec
Crashes Since Last Report:           27
Per-App Interval Since Last Report: 100 sec
Per-App Crashes Since Last Report:   8
Anonymous UUID:                      09D40B92-F9DA-4462-AD3E-B64F92EB29D9
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000001f7ee02e
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Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libFontParser.dylib           0x954ed8e7 TFONDData::GetPostscriptName(short, unsigned char*, unsigned long) const + 171
1   libFontParser.dylib           0x954ed752 TFONDData::GetPostscriptName(short) const + 102
2   libFontParser.dylib           0x954ed61d TTrueTypeResourceFont::GetPostscriptName() const + 117
3   libFontParser.dylib           0x954ce183 TArrayOfFontsWithUniquePostscriptNames::Append(TFont* const&) + 43
4   libFontParser.dylib           0x95519038 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1660
5   libFontParser.dylib           0x954cc5b8 FPFontCreateFontsWithPath + 232
6   libCGXType.A.dylib            0x9799afdf create_private_data_with_path + 26
7   com.apple.CoreGraphics        0x90603c6c CGFontCreateFontsWithPath + 43
8   com.apple.CoreGraphics        0x90603867 CGFontCreateFontsWithURL + 452
9   com.apple.CoreGraphics        0x9071f4fc CGFontFinderCreateFontWithPlatformFont + 79
10 com.apple.CoreGraphics        0x9071f46f CGFontCreateWithPlatformFontAndVariation + 49
11 com.apple.CoreGraphics        0x9071f43c CGFontCreateWithPlatformFont + 25
12 com.apple.CoreText            0x9773457f TFont::InitDescriptor(unsigned long, __CTFontDescriptor const*) + 119
13 com.apple.CoreText            0x9773443c TFont::TFont(unsigned long, float, CGAffineTransform const*, __CTFontDescriptor const*) + 54
14 com.apple.CoreText            0x977343d3 CTFontCreateWithPlatformFont + 95
15 AdobeCoolType                 0x0539ef67 CTCleanup + 1065931
16 AdobeCoolType                 0x053a226a CTCleanup + 1078990
17 AdobeCoolType                 0x053a3879 CTCleanup + 1084637
18 AdobeCoolType                 0x053a6658 CTCleanup + 1096380
19 AdobeCoolType                 0x052ee341 CTCleanup + 341925
20 AdobeCoolType                 0x052480d8 0x5240000 + 32984
21 AdobeCoolType                 0x05351825 CTCleanup + 748681
22 AdobeCoolType                 0x052fa330 CTCleanup + 391060
23 AdobeCoolType                 0x052f8f15 CTCleanup + 385913
24 AdobeCoolType                 0x0534fc92 CTCleanup + 741622
25 AdobeCoolType                 0x05293799 0x5240000 + 341913
26 com.adobe.PhotoshopElements   0x015d0437 CoolType5aBasedFontAccess::WRGetFamilyList() + 71
27 WRServices                    0x057b8b82 WRDefaultFontInfoImpl::BuildFromCurrentContext() + 144
28 com.adobe.PhotoshopElements   0x015ce79f WRInitialize() + 623
29 com.adobe.PhotoshopElements   0x015ccdb9 PSSLO::SLOInitialize(void* (*)(char const*, char const*, char const*)) + 41
30 com.adobe.PhotoshopElements   0x009f425a InitATE() + 28
31 com.adobe.PhotoshopElements   0x00a49b0d TTextParagraphPanel::TextRestoreState(cow_ptr<TActionDescriptor> const&, TextRestoreScope) + 17
32 com.adobe.PhotoshopElements   0x00a564ef UTextParagraphPalette::ReadPrefs(cow_ptr<TActionDescriptor> const&) + 53
33 com.adobe.PhotoshopElements   0x00a3e6ed UTextParagraphPalette::SetToDefaults() + 49
34 com.adobe.PhotoshopElements   0x006c46db CPrefsObject::DoReadPrefs(TReadStream*) + 367
35 com.adobe.PhotoshopElements   0x006c613e InitModules() + 6588
36 com.adobe.PhotoshopElements   0x007757e8 TPhotoshopApplication::IPhotoshopApplication() + 24
37 com.adobe.PhotoshopElements   0x0026f22e psmain(int, char**) + 1076
38 com.adobe.PhotoshopElements   0x0026f8a6 main + 24
39 com.adobe.PhotoshopElements   0x00003442 _start + 216 (cvtas_atof.c:1530)
40 com.adobe.PhotoshopElements   0x00003369 start + 41 (cvtas_get_scale.c:188)

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