Elitebook 840 G1 Sleep Wakeup Issues Windows 10

Question

Hello AllI have an HP Elitebook 840 G1. I've recently installed Windows 10 x64 enterprise edition.I noticed that why my Laptop goes to sleep mode or I put it in sleep mode it doesn't wake up properly.the hardware wakes up, the hard disk shows data is getting processed but screen doesn't show anything. after few minutes the system completely restarts. I've updated all the windows updates.unfortunatly, there is something wrong with HP website when you search for driver/BIOS updates. previously it use to show a lot of components which BIOS was one of them. But now when I search i hardly get only four drivers. Can anyone help.

Answer 1

Power Efficiency Diagnostics ReportComputer NameMCT-ICT-001Scan Time2015-08-06T09:38:46ZScan Duration60 seconds System ManufacturerHewlett-PackardSystem Product NameHP EliteBook 840 G1BIOS Date03/24/2015BIOS VersionL71 Ver. 01.31OS Build10240Platform RolePlatformRoleMobilePlugged IntrueProcess Count86Thread Count1313Report GUID{6abdb12f-be4a-4ee0-961c-7822eacb3c6c} Analysis ResultsErrorsPower Policyleep timeout is disabled (On Battery)The computer is not configured to automatically sleep after a period of inactivity.Power Policyleep timeout is disabled (Plugged In)The computer is not configured to automatically sleep after a period of inactivity.CPU Utilizationrocessor utilization is highThe average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.Average Utilization (%)14.65Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) DisabledPCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.Device Drivers:Devices with missing or misconfigured drivers can increase power consumption.Device NameUnknown DeviceDevice IDACPI\HPQ6007\3&33FD14CA&0Device Status0x1802400Device Problem Code0x1cWarningsPlatform Timer Resolutionlatform Timer ResolutionThe default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.Current Timer Resolution (100ns units)10007Maximum Timer Period (100ns units)156250Platform Timer Resolutionutstanding Timer RequestA program or service has requested a timer resolution smaller than the platform maximum timer resolution.Requested Period10000Requesting Process ID4944Requesting Process Path\Device\HarddiskVolume1\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exeCPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process NameHPDObject.exePID1296Average Utilization (%)8.64ModuleAverage Module Utilization (%)\Device\HarddiskVolume1\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\ActiveCheck\HPDObject.exe8.60\SystemRoot\system32\ntoskrnl.exe0.01\Windows\SysWOW64\msxml3.dll0.00CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process NameMsMpEng.exePID2276Average Utilization (%)1.00ModuleAverage Module Utilization (%)\Device\HarddiskVolume1\ProgramData\Microsoft\Windows Defender\Definition Updates\{EF797E8C-B8E9-428C-8E86-2B000CF5FD94}\mpengine.dll0.67\Device\HarddiskVolume1\Windows\System32\ntdll.dll0.15\SystemRoot\system32\ntoskrnl.exe0.07CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process NameHPSF.exePID4944Average Utilization (%)0.99ModuleAverage Module Utilization (%)\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll0.22\SystemRoot\system32\ntoskrnl.exe0.14\Device\HarddiskVolume1\Windows\System32\igdumdim64.dll0.12CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process NameSystemPID4Average Utilization (%)0.46ModuleAverage Module Utilization (%)\SystemRoot\system32\ntoskrnl.exe0.25\SystemRoot\System32\drivers\dxgmms2.sys0.09\SystemRoot\system32\DRIVERS\igdkmd64.sys0.07CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process Namesvchost.exePID928Average Utilization (%)0.34ModuleAverage Module Utilization (%)\Device\HarddiskVolume1\Windows\System32\sysmain.dll0.16\SystemRoot\system32\ntoskrnl.exe0.16\Device\HarddiskVolume1\Windows\System32\msvcrt.dll0.00CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process NameHPSupportSolutionsFrameworkService.exePID3960Average Utilization (%)0.24ModuleAverage Module Utilization (%)\SystemRoot\system32\ntoskrnl.exe0.08\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll0.05\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll0.02CPU Utilization:Individual process with significant processor utilization.This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process Nameunzip.exePID6460Average Utilization (%)0.21ModuleAverage Module Utilization (%)\SystemRoot\system32\ntoskrnl.exe0.09\SystemRoot\System32\Drivers\NTFS.sys0.03\SystemRoot\System32\drivers\FLTMGR.SYS0.01InformationPlatform Timer Resolution:Timer Request StackThe stack of modules responsible for the lowest platform timer setting in this process.Requested Period10000Requesting Process ID4944Requesting Process Path\Device\HarddiskVolume1\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exeCalling Module Stack\Device\HarddiskVolume1\Windows\System32\ntdll.dll \Device\HarddiskVolume1\Windows\System32\kernel32.dll \Device\HarddiskVolume1\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll \Device\HarddiskVolume1\Windows\System32\kernel32.dll \Device\HarddiskVolume1\Windows\System32\ntdll.dllPower Policy:Active Power PlanThe current power plan in usePlan NameOEM Balanced Plan GUID{381b4222-f694-41f0-9685-ff5bb260df2e}Power Policyower Plan Personality (On Battery)The personality of the current power plan when the system is on battery power.PersonalityBalanced Power Policy:Video Quality (On Battery)Enables Windows Media Player to optimize for quality or power savings when playing video.Quality ModeBalance Video Quality and Power Savings Power Policyower Plan Personality (Plugged In)The personality of the current power plan when the system is plugged in.PersonalityBalanced Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.Power Policy:Video quality (Plugged In)Enables Windows Media Player to optimize for quality or power savings when playing video.Quality ModeOptimize for Video Quality System Availability Requests:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.USB Suspend:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.Battery:Battery InformationBattery ID01857 2014/03/14Hewlett-PackardPrimaryManufacturerHewlett-PackardSerial Number01857 2014/03/14ChemistryLIonLong Term1Sealed0Design Capacity47561Last Full Charge47561Platform Power Management Capabilitiesupported Sleep StatesSleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.S1 Sleep SupportedfalseS2 Sleep SupportedfalseS3 Sleep SupportedtrueS4 Sleep SupportedtruePlatform Power Management Capabilities:Connected Standby SupportConnected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.Connected Standby SupportedfalsePlatform Power Management Capabilities:Adaptive Display Brightness is supported.This computer enables Windows to automatically control the brightness of the integrated display.Platform Power Management Capabilitiesrocessor Power Management CapabilitiesEffective processor power management enables the computer to automatically balance performance and energy consumption.Group0Index0Idle State Count3Idle State TypeACPI Idle (C) StatesNominal Frequency (MHz)2701Maximum Performance Percentage100Lowest Performance Percentage27Lowest Throttle Percentage3Performance Controls TypeACPI Performance (P) / Throttle (T) StatesPlatform Power Management Capabilitiesrocessor Power Management CapabilitiesEffective processor power management enables the computer to automatically balance performance and energy consumption.Group0Index1Idle State Count3Idle State TypeACPI Idle (C) StatesNominal Frequency (MHz)2701Maximum Performance Percentage100Lowest Performance Percentage27Lowest Throttle Percentage3Performance Controls TypeACPI Performance (P) / Throttle (T) StatesPlatform Power Management Capabilitiesrocessor Power Management CapabilitiesEffective processor power management enables the computer to automatically balance performance and energy consumption.Group0Index2Idle State Count3Idle State TypeACPI Idle (C) StatesNominal Frequency (MHz)2701Maximum Performance Percentage100Lowest Performance Percentage27Lowest Throttle Percentage3Performance Controls TypeACPI Performance (P) / Throttle (T) StatesPlatform Power Management Capabilitiesrocessor Power Management CapabilitiesEffective processor power management enables the computer to automatically balance performance and energy consumption.Group0Index3Idle State Count3Idle State TypeACPI Idle (C) StatesNominal Frequency (MHz)2701Maximum Performance Percentage100Lowest Performance Percentage27Lowest Throttle Percentage3Performance Controls TypeACPI Performance (P) / Throttle (T) States