Elitepad 900 Charging difficulties and a question about the connector

Hi.
I have an ElitePad 900 running Windows 8.1 Pro.
The unit was a demonstrator model but came with warranty etc.  I am having a lot of difficulty charging the unit.  The power unit end is fine but the piece that goes into the Elitepad is not all that firm - I have to get the thing it the slot "just so" and then put it down very carefully so that it maintains contact.  Also, it frequently stays connected, and advises that it is plugged in but says it is not charging.  Why would it do that - surely if it knows it's plugged in and the battery needs charging it should just do it, not sit idle.
Any ideas on how to make this work better?
Second, I have a Connector that came with it.  It has a piece that goes intot he Elitepad on one end and at the other end it has a slot for a USB cable.  I assume this is to transfer stuff from external drives and cameras etc.  Will it also transfer files from my Laptop if I buy a USB/USB cable?  Seems simple enough to me but I'm wondering why it didn't come with one if it is needed to connect to a laptop.
thanks
Hoges

Okay, I have determined that it is an optical output. What I want to know now is how I can convert that to a stereo output.

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    I have been using two Standard Set Top Boxes for about a year. I have Parental Controls on and all channels locked. When I want to watch a channel, I tune to that channel, note the LOCKED message, which tells me to press the OK button to enter ther Parental Controls PIN and unlock the channel for viewing.
    This has worked flawlessliy for the last year -- ON THE Standard STB's.
    I just ordered the Home Media DVR STB to replace one of my Standardt STB..
    On the Home Media DVR:
    I can set the Parentals Control PIN and lock the channels, in the exact same way I did o nthe Standard STB's. However, when  tuen to ANY channel, I still ge the LOCKED message and instructions to press OK to unlock the channel -- BUT no matter how I press the OK button, the Enter your Parental Conlrols PIN dialog box willl NOT open. Nothing happens -- you CAN NOT view any channel.
    Again, it is the EXACT setup as for the Standard STB, but the OK button will NOT unlock any of the channels.
    If you unlock all channels and LOCK the Ratings, the same problem recurs: OK buitton will never open the "enter your PIN" dialog box.
    I have received two replacement boxes and have spent hours on the phone with some very capable and helpful Techs -- no luck.
    Has anyone else had the same problem? Here's how to test your Home Media DVR:
    1. Menu-Settings-Parental Controls.
    2. You will be prompted to CREATE youre Parental Controls PIN
    3. Enter you PIN twice.
    4. Use the > button to scroll to Enable On/Off and set it on.
    5. scroll down to Control Channels
    6. Press > button to See Locked Channels
    7. Scroll down to Add/Remove Channels
    8. Scroll right to choose LOCK ALL
    9. Press OK and then scroll to YES to lock all channels
    10. Press EXIT to get out of settings.
    11. All channels are now locked.
    12. Go to any channel
    13. A black screen will appear with a lock silhouette with the word LOCKED below, followed by instructions to Press OK to enter PIN and unlock this channel. (plus how to change locks...).
    14.Press the OK button and, if it is working, you will see a dialog box at the bottom of the screen that is titled: UNLOCK, with the channel listed and the instructions to "Enter your PIN using your numeric pad on remote to naje this channel availabe for all users." THere's a PIN box, which shows asterisks for each number entered, with "Press Exit to Cancel" below.
    15. On the Standard STB, it works exactly as described in steps 1 thru 14. On the Media Center DVR, it works up to step `13, but in 14, no matter how you press the OK button, the UNLOCK dialog box never pops us. The Remote STB light flashes on the remove and the REMOTE yellow light flashes on the DVR,  but nothng happens.
    If you have a Home Media DVR, can you please try this and see if it works?
    Thanks,
    John

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