Email button problem

I'm using Acrobat Pro 9.0. I created a simple "submit form" button in Acrobat (not livecycle). I used the mailto:[email protected] as the address in the URL box as well as only send FDF data. When I click the button in either Reader or Acobrat I get the following message: "you need to be running inside a web browser to submit the form". Anyone know what this means? When I used Acrobat Pro 8.0 I could create the buttons using the above procedure and never had a problem, now in 9.0 I get this new message.

Also, have you changed your system between versions. The mailto requires the client machine to be running a MAPI mail client. It may be that you have none installed and that is the source of the message. At least I am assuming this is also the case with AA9. This client dependency is also one of the reasons that the mailto feature is a poor practice unless you are working with known folks that you can ensure have the proper client setup. For general use, mailto should be avoided unless you do not mind making potential customers upset and telling you where to go.

Similar Messages

LifeCycle pdf Form Created - email button problem, windows rights

I am currently struggling to roll out a form that allows users to email their data back to a recipient. I have over come the common issues about the type of email button and enabling extended features. The problem I have falls down to Windows User Rights, if I am an administrator on the computer I can email the form without problems. But logged in as a normal user the button does nothing, no error, no indication.
The user are using adobe reader 9.3.
Thanks in advanced.

You might want to check the virus scan software and ensure that it will allow programmatic access to the mail client on the machine. We use McCaffee and here is the screen shot that shows the restrcition.

Iweb email Button Problem

I have constructed a website, with iweb, and it's just about ready to go public. I have one small problem however. I used the email button that comes with iweb. I set it up to go to my regular email address. When I first click on the button, not only does the send page come up, but my entire email folder right behind it. All of my messages are then visible. If I click out and back in again the email folder does not reappear. But everytime I turn off the computer, it happens all over again.
How can I stop this?
Thank you.
JRIH

Hi there JRIH
When you click on the email icon, your email client will come up because *you* are sending the email through your email client to the address that is on the website. Once you publish the site and someone wants to send you an email through the website, that person's email client will come up -- not yours.
Carl

Live Cycle Designer ES 8.2 email button problem

I have created an interactive document to collect data for training purposes. I would like the completed forms to be submitted by email so the email recipient will be able to receive the training data. For some reason the email submit button is not working. Emails are not being sent to the recipient. Any suggestions on how a novice should troubleshoot this problem? Thank you, Sandra

I don't think you can run two instances.
But you can stretch the main application window across both monitors and tile the two documents inside the main window.

Problem with Submit via Email Button

When I open the PDF on my desktop and click the submit button it gives me the option of internet or desktop email program. Both of those work fine. But when I load the pdf onto my website, open the form from there and try to submit it neither option works.
1. When I click the Desktop Email Application - nothing at all happens. (we use groupwise)
2. When I click the internet email button it asks me to name the file but then when i try to save it i get this error: Acrobat Could not open the file XXXXXXXXX Detailed Error: A file error has occured.
Here is a link to the form: http://csa.niu.edu/extprograms/_pdf/arts/CSA%20Live%20Reg%20v3.pdf
PS - Also it does not work in chrome or firefox which is annoying you have to use IE. If you have thoughts about how to fix that I would appreciate it! I tried lowering the adobe version from 9 to 8 which did nothing and when i lowered it to 7 it displayed but nothing worked in the form.
Any help would be awesome!
Thank You!

Here's a link with instructions on how to enable Adobe Reader as the default PDF Reader, and disable each browsers default PDF "Viewers".
Acrobat Help | Display PDF in browser | Acrobat, Reader XI
IE doesn't have a built in PDF Viewer, and other browser's PDF Viewers such as Chrome and FF, don't allow submissions.
Note: Adobe Reader users need to have the form's usage rights extended so Adobe Reader users can submit PDF format. Otherwise, Adobe Reader users are limited to submitting data formats only (FDF, XML, XFDF, XDP), not the whole PDF.
Also: For compatibility and security reasons you should set the submit button URL to point to a server-side script such as PHP or ASP.net, and bypass client-side email software.
For examples on how to submit to a server-side script check out the following:
http://www.pdfemail.net/examples/

New to Adobe Forms and need help with Submit Email button

I am new to Adobe Forms in Windows. I created a form with a submit email button. When users try to click the button, the message is operation cannot be completed. My test user has Adobe Reader 9 installed. I'm at a loss as to how to resolve the issue. Please assist. TIA!

Three different aspects
1. Set the form up to submit the data (XML or FDF), not the full PDF. You can import the data to the PDF on your end.
2. You can turn on Extended Reader Rights, but then limit the use/users to 500 by the EULA. The applicability of this option depends on your intended application. In a small office, it would be fine. For general web use you would likely exceed the limit and be in violation of the EULA.
3. There may be an e-mail problem, one reason that e-mail is not recommended for form submission (even if the manual discusses it). Again, in a controlled environment like an office it will probably work fine, but in a web setup it is best to use a web script. There are 2 problems with e-mail that both depend on the client system (YOU have no control, but will be blamed in any case). First, the client machine has to be set up as an active MAPI client. Many folks do not have this on. Second, some e-mail clients treat PDFs like text and the result is a corrupt e-mail submission, even if it makes to you.
If you have the possibility of web submission, do it. I suggest only having the form data submitted and not the form.

Email button works in preview mode but not when published to PDF

I thought I had cracked everything but - I have set preferences to email results to a specific address. In preview mode this works and outlook is opened with all the details. Once I have published to Acrobat 9 pdf - there is no response to the email button. If I play the SWF file I have the same problem. What am I doing wrong? Using Captivate 5 trial and Acrobat 9.3 Pro.

HI there
You might try adding the location to the trusted locations list as described below:
Click here to view
But i'm guessing you didn't see the link below.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Email button doesn't work with Adobe Reader, only Acrobat

Hi,
I'm new to Adobe products and don't have much experience. Here's my problem.
I used LiveCycle Designer ES2 to create a fillable PDF form, with an email submit button. (uses mailto: to open users Outlook and attaches the pdf automatically)
The form is viewable by all, but the email button only works if opened with Acrobat.
Is there a way to have this work with Reader? We obviously don't have Acrobat licenses for every user.
Any support or assistance would be greatly appreciated.
Thanks

The problem is deeper than that. It's not reader. Now the same form I was creating in LifeCycle Designer ES2 yesterday, with the actions working perfectly, no longer work. None of the actions are working.
Could it be realted to me trying to set the default version compatibility to Adobe 7. It gave me warnings, so I set it back to 9.
Any help would be appreciated.

Submit by email button not working

I have a simple form which has worked fine for the past couple of years, but since updating it with Livecycle Designer ES8.2 recently, the 'submit by email' button is not working for many who have downloaded it.
Works fine when I try it here and it worked fine last year, but not with this latest version of the pdf apparently.
If anyone has a moment could they have a look and see if there's anything obviously wrong? (It has a couple of required fields before the button will work) It's at http://www.mogsport.net/series/2009-SeriesAppForm.pdf
Thanks
Chris
XP Pro SP3, LC ES8.2, Acrobat 9

i have had this problem too. it looks like you are getting the xml data file because the pdf opens as read only in acrobat reader and cannot be saved. one thing that solved the problem for me was to open the file in acrobat pro and use the distribute form wizard. this may just be a roundabout way of doing the reader extension paul mentioned, but in my case it worked.
open the file in acrobat pro (if you have it)
go to forms > distribute form...
when you get to "how do you want to collect responses.." select "manually collect responses in my inbox" from the dropdown menu and click next
then you will get to "how do you want to save your form"... click save a local copy and send it later the click the browse button and select where you want to save the document.
then click finish
go to where you saved the file and it should have the file name with "distributed" after it. send out that file and it should be able to save and return a pdf when the recipient clicks the submit by email button.
from what i remember the first time you go through the dist form process you have to fill in contact info, email etc. whatever email you put for this will be the email the form is returned to when you hit the submit by email button. from what i remember it even overrides the email address programmed into the sumbit by email button. if you want to change the contact info later you can change it in Edit > preferences > identity
hope this works for you

Submit by Email Button Trouble

I have created a form fillable pdf with a Submit by Email button. The problem I am having is that some people I send this to fill out the form, click on the Submit by Email button and nothing happens. It doesn't work at all. Others have no problem with it working. Have you experienced this problem, or can you offer any suggestions how to correct this? I really need for this to work 100% of the time, or I will just need to remove this feature. Any advice is greatly appreciated.

When it doesn't work, do you know what PDF viewer is being used? It won't work with certain non-Adobe PDF viewers, such as the Preview application on the Mac or Google Chrome browser's built-in PDF viewer. It also may not work even if using Adobe Reader if the client doesn't have a propertly set up email client or the email client is otherwise not compatible. It will never work 100% of the time when sending by email.
If you want to increase the reliablility significantly, you should look into setting it up so the form submits to a web server. This has the added benefit of being able to be secure without too much trouble, unlike email.

Submit by email button ignoring specified email address and subject

I have recently upgraded to CS5.5 and I am having trouble with the Submit by Email button in my form.
When I distribute the form the email address and subject specified on the button are ignored. Instead, the form is submitted to my email address with the subject of 'Submitting Completed Form'.
I have tried creating the form a number of different ways (i.e. converting PDF created in inDesign, just in Acrobat from scratch, just in Livecycle Designer from scratch) with no success and the same result. I have found I can change the email address if I go to Acrobat X Pro: Edit > Preferences > Identity but this is not an adequate work-around and does not fix the issue of the subject.
My company develops forms for both internal and external clients that require this functionality. The email subject is used to help identify which form it is and routes it to the appropriate department.
I have searched the web and this forum for answers but have not found an answer.
My question is: How do I get the 'Submit by Email' button to work correctly?
I have created many forms before using CS3 and have never encountered this problem. At the moment the only way I can see to fix the problem is to go back to CS3 which seems ridiculous. I thought later versions of software were supposed to work better not look the same and not work (sorry for the rant, frustration is getting the better of me).
I need to use the Distribute Form as it states in the LiveCycle help:
If you do not use the Distribute feature, form recipients who use Adobe Reader cannot save modifications to most PDF files, including forms filled with data. They must either immediately return their data electronically or print the form and return the paper copy.
I am using Acrobat 10 Pro and Livecycle Designer on Windows 7 64-Bit
Any help will be greatly appreciated.

What you are seeing is the intended behavior and I'm not sure why is has changed.
When you distribute a form, it substitutes the email address you originally set up with the button with the one specified in your identity preference and the subject is set to "Submitting Completed Form". It makes a number of other changes to the document that make the distribution workflow possible. I do know that different code is used if the form is being used in a version of Acrobat/Reader prior to 9.
With an acroform (not XFA), you can save a copy of the distributed form, allowing you to edit the scripts that among other things set the subject line of the email, so that a different subject line text is used. You can then re-enable the form and it should work OK. The problem is knowing exactly what needs to be changed and finding it, and I'm not certain that this is possible with an XFA form. I normally work with acroforms and know where to do it in Acrobat, but things are different in LiveCycle Designer.

Email buttons inactive on some emails

Certain email buttons are inactive on some of my Verizon.net - received emails: delete, move to folder. These buttons are "greyed". These messages may, going down, display the original message, a "page 2" logo and a block of Java programming comments, and then the message again (as if a "Message Source" display is tacked onto a regular display).
Also, when a folder messages are listed, and several messages are selected, the delete key does not work. I suspect that the messages of the first paragraph above are blocking the delete function, but how?

Welcome to the Forum, I am not sure of a via solution to your issue. If you can please install a different browser (I assume you are using Internet explorer... it would also help to know which version you have and it if is up to date)
AFA another browser I highly recommend useing FireFox 32bit version http://www.mozillafirefoxfreedownload.com/
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Email button in forms

I have created some forms using Adobe Acrobat 8 , I have added an email button, the problem I am having is that when I send the email is is sent as a xml and not as a PDF? I save the document as a s PDF but something happens when I send it
Any help would be appreciated.

E-mail is not recommended for form submission. If you are working with forms in a controlled environment where you can set the properties of the e-mail clients, then it is viable. However, for general use you will likely have trouble due to the variety of e-mail clients and their setup. This is the same problem that HTML forms has with mailto submissions.
Submitting as a PDF restricts the clients to Acrobat (not Reader) unless you activate live-cycle. This is because the form has to be saved with the data which is not a general property of Reader. This will work with AR8 only I think and is limited to 500 submissions. If you want more, you need to purchase the commercial product that can be many thousands of $$.
If you are getting XML or FDF feedback, just open those in Acrobat. They will bring up the original form (assuming they can find the form) and fill it in. That saves a lot on needed data transmission and gives the same result. To change the submission, you have to go to the properties of the submission button and change the format.

Export only specific data in XML with Submit by Email button

I have created a form with multiple subforms that includes user input and calculations. One of these subforms contains fields that are bound to a MS Access database to retrieve data for calculations. All of the fields on this subform are bound to the data connection. The data connection, calculations, and submit by email button all work perfectly. My only problem is that the XML data that is being exported includes the data I bound to the MS Access database. I only want the data that the user inputs. I have changed the binding to "none" on all of the calculated fields to restrict them from exporting.
I have attached a copy of the XML file that is generated when the "Submit by Email" button is clicked. I only want the data from the "YTDIncStmt" subform to be included in this file. The "MasterData10K1", "MasterData10K2", and "MasterData10K3" are the actual data connections to the MS Access database.
How do I limit the export to only the data the user input?

I have the very same problem! I am importing data from MS Access and trying to export XML data that I can sync with Quickbooks. But the XML file contains some of my binded MS Access fields, which Quickbooks doesn't know what to do with, and rejects my xml files. I am also looking for a way to submit only selected XML data. You ever find a solution/work around?

Designer8..The Send Email button function gives an Error

I created a name and address form and a dropdown combo in AA9 then saved and closed it.
I then opened it in designer 8 and placed a "send by Email" button and closed it.
I then opened the pdf file in Reader 9 (as a user would) Then filled out the form and clicked the "send by Email" button (sent to myself) it arrived as an .xml attachment and would not open....Just gave this error message
Adobe Reader could not open 'poolcuetip_data(1).xml' because it is either not a supported file type or because the file has been damaged (for example. it was sent as an email attachment and wasn't correctly decoded).
Is there a Fix for this error (tried it several times)
OR
Can I put a send email button on the Acrobat form without having to open in Designer ? If so How ??????
TIA
Tony

There are many restrictions on submit by email and they vary by the code used to perform the submit. If you use the builtin "mailXXXX" method the user must have Windows and and a MAPI enabled email client. And if you use the URI "mailto" format the user with Reader must be viewing the PDF from within a web browser. And then you have the timing problems with slow computers or larger PDF forms. And this does not even start to cover email filters, identity issues and son on.
If you can use the sumbit to server script.

Email button problem

Similar Messages

Maybe you are looking for