Email hacked / all new emails go to "Trash"

HELP! My BT email account was hacked the other day and the spurious "I'm been mugged in Manila......." email was sent to all of my address book contacts.
Following BT Helpline advice I reset my password.
1. I now appear to have lost my whole address book. Is there any way of getting this back or have the hackers totally delated it?
2. All new emails are going straight into the "Trash" box, even test emails sent to myself.
How do I sort this out - non-technical jargon type answers preferred as I'm a computer numpty!

If your email account has been hacked follow this guide.
http://forumhelp.dyndns.info/email/yahoo_hacked.html
See this for BT's guide
http://bt.custhelp.com/app/answers/detail/a_id/39411/related/1
You should also contact BT urgently and they may be able to recover your contacts
https://bt.custhelp.com/app/contact/c/5627,5629#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSW...
I would also carry out a full virus check and download and use Malwarebytes Free version to ensure there is nothing untoward on your computer
Link for Malwarebytes
http://www.malwarebytes.org/lp/lp4/?gclid=CLHkyISz4bgCFQ_LtAod7mEAaw

Similar Messages

While composing emails, either a new email or replying to a received email, multiple partial versions of the same email appear in trash folder. For a lengthy email, e.g. 2 pgs. I may have as many as 100 partial versions of that email appear in trash.

The Mac has 2 profiles. When composing an email in mail (gmail account), multiple versions of the same email appear in trash as you are composing the email. Does not appear to be any specific attributes which trigger this. When email is sent. The entire email appears in sent folder, while you still have multiple versions in trash. This same thing occurs if you create and save a draft email.
This only occurs on one of the two profiles. Both profiles are administrators. But this is the secondary profile.
We have compared all settings on the Mac for both profiles, gmail online, etc.
Anyone have any ideas?

Ick. So it can't just work sensibly? Sensible would be either autosave overwrites previously autosaved versions or all autosaved versions would be deleted when the message is finally sent. Allowing previous message versions to accumulate endlessly might be beneficial to someone, but does not seem like sensible default behavior.

I have accidentally deleted the trash bin in my mailbox and can no longer move any deleted mail into the trash. I thought I was removing all the emails from the trash but somehow managed to delete the bin instead. Does anyone know who to reinstate it?

I have accidentally deleted the trash bin in my mailbox and can no longer move any deleted mail into the trash. I thought I was removing all the emails from the trash bin but somehow managed to delete the bin instead. Does anyone know who to reinstate the bin?

You are running 10.6.8? If yes, I assume you have your install disks? As the trash bin is part of Mail app and that is an integral part of the OS, the only way I know to get it back is to reinstall the OS. You won't lose any files, just reinstall the OS over the top of the current system.

I took my iMac to be fixed and when i got it back, mail was not set up. I called Apple Support and they helped me set up mail. Then the emails went to trash on the iMac and on the MacBook Pro (same emails). There are no numbers by the 'inbox' to tell how

I took my iMac to be fixed and when I got it back, mail was not set, so I called Apple and they helped me set up mail. Now the new mail goes to trash and there is no number by the 'inbox' to tell me how many new messages I have. I cannot save a draft to 'drafts.' There is a large number by 'trash' (I think all mail went to trash - including drafts). When I send myself an emai, it goes to trash also. This is on both my iMac (the one taken in) and my MacBook Pro (same emails) which was not taken in.
I went to 'rules' but have no idea what to do there. There are no rules in the rule box. When I click 'add rule' it puts 'rule 1' in the rule box, but since that was not there when I took it in, I delete it to have an empty rule box.
Can someone pleasehelp me. I am completely stupid with all this. Do not under stand what is suppose to be set up in 'rules.'
Thank you so much,
Arudi

Now new mail is coming to both computer's inboxes but there is no number on the stamp icon on dock to show number of emails on the iMac. Nor is there a number by either email address under MAILBOXES/inbox (sidebar) on the iMac. This number is showing on MacBook Pro.
I also can save drafts now on both computers.
Seems the Pro is fixed and the iMac is only missing the numbers on dock icon and by addresses in inbox.
Now that the problem is less, I feel i am wasting your time but will continue so maybe I can get those numbers back.
Two emails > AT&T email and gmail.
Apple's Mail program for email - yes, and gmail.
IMAP for both accounts.
Did not change mail configuration on MacBook.
The iMac and MacBook Pro have the same mail configuration except in Accounts/mailbox behaviours/store draft messages on the server was not marked on MacBook > it is now.
'Store junk messages on the server' was marked on one computer for gmail, but is unmarked on both now.
On the iMac, Accounts/Accounts info/Outgoing mail for gmail is smtpgmail.
On the MacBook Pro for gmail it is smpt.gmail.com (plus) my email address.
Rules/Add rule window, on the MacBook third line is 'Any Recipient', on the iMac third line is 'From."
The last box on that line has my email address on the MacBook.
The last box on that line has the last address I sent an emil to (last night), on the iMac.
On the last line on iMac, no box was selicted for 'to mailbox' > I choose 'inbox' because it is on the MacBook Pro.
Now I have a Rule #1 and am not sure I should have because there was no rules marked when I took the computer in.
Thank you. I relized I had done the labeling wrong when so much of my question appeared twice and no one else's did. I know how to do it now.
Thank you so much,
Arudi

When trying to move email messages to trash I get a pull down box that says 'The operation couldn't be completed. File exists'

when trying to move email messages to trash I get a pull down box that says 'The operation couldn’t be completed. File exists'.
so I'm not able to move read messages to trash folder

Back up all data. Rebuild the named mailbox. Try to delete the message again.

Emails in my 'trash' are being deleted after about 5 weeks, but I want to retain them. I have elected 'never' on the 'permanently erase deleted messages' option, so I'm not sure why this happening?

emails in my 'trash' are being deleted after about 5 weeks, but I want to retain them. I have selected 'never' on the 'permanently erase deleted messages' option, so I'm not sure why this happening? any ideas?

iCloud emails in the Trash are deleted after 30 days on the website, and this over-rides the 'never' setting in Mail. There is no way of stopping this. (The Trash isn't really intended as a permanent storage area.)
Try this workaround. Go to http://www.icloud.com and go to the Mail page. In the sidebar, click on '+' to the right of 'Folders' to create a new folder; give it a suitable name.
Now click on the cogwheel icon at bottom left. At the bottom of the pane which opens, set the 'Move deleted messages to' drop-down menu to your new folder.
I'm not sure whether, when you delete messages in the Mail application, they will go to the Trash or your new folder - you'll need to experiment. I have a nasty feeling that Mail will simply move them to the Trash as before. If this is the case you will have to move them to your new folder manually - dragging messages directly to this folder rather than hitting the delete key will be the easiest way.

Why are the emails in my "trash" folder deleted automatically every Saturday?

Why are the emails in my "trash" folder deleted automatically every Saturday? The employee at the Apple Store told me to contact my email carrier, but they told me it was an Apple issue.
iPhone5c iOS 8.1.2

I keep Outlook Express running on my desktop all the time. The emails come into the inboxes of both my desktop and my iPhone. Once the emails are received on the desktop and I read them on my phone, they automatically go into the trash folder. If it really is trash, I manually delete them and they go over to the other trash folder. Then I can empty all of them at once. If it's really important, sometimes I manually move it to another folder. But then Saturday comes along and the trash folder all of a sudden becomes empty.

Multiple email sent/spam/trash folders and inboxes??

Hi,
I am thoroughly confused as to why i have these multiple folders. I use an IMAP account. Is it because Mail creates one sent folder and my email provider creates another?
I think it's very confusing. I'll have to hunt and peck to find a sent email or a trashed one.
Is it possible to merge these somehow?
Cheers!

Spacefish,
When using IMAP account you can have a few folders set-up depending on your settings within you mail app. You can have folder locally on you mac, but also on the sever for the IMAP account, ie. if you settings in mail keep sent mail on the sever, you will find a sent folder which is kept on the server holding all your sent items.
I have this set up on my iphone, so I can when I get to my office computer track the emails I have sent from my iphone, but have sent email from my work machine kept on my mac.
I hope this makes sense... It's getting late

How can I retrieve deleted emails from the trash?

How do I retrieve deleted emails from the trash? I have not emptied the trash.

Take a look at this post. Several posts should apply: https://discussions.apple.com/message/23461582#23461582

TS3899 I am unable to move email to the trash folder. The mail appears to move, but stays in the inbox.

I am unable to move email to the trash folder. The mail appears to move, but stays in the inbox.

Try Settings>Mail, contacts, calendars>Your email account>Advanced>Move Discarded Messages into>Deleted Mailbox.
Or Settings>Mail, contacts, calendars>Your email account>Account>Advanced>Move Discarded Messages into>Deleted Mailbox....and Mailbox Behaviors>. Deleted Mailbox>Trash.

ICloud email automatically emptying trash?

I've used Apple email services for some time (I still use my .mac address). I primarily access my email from the Mail.app on two computers (Mac Pro and Macbook Air) and from my iPhone.
I've noticed that my deleted emails have been disappearing from the Trash mailbox. This isn't a huge deal for me since I'm not nutty about archiving and saving every email (like Gmail wants you to do), but I have lost some emails that I wish I still had. Since I haven't been paying that close attention, I do not know how long this has been happening.
I checked the preferences for my iCloud email for the Mail.app on both computers I use-- both are setup to never delete emails from the Trash.
Then I logged into iCloud, thinking maybe there's a setting in there that's delteing the emails. Sure enough, just below the option to "Move deleted messages to: [Trash]" it says, "Messages will be deleted from the trash after 30 days."
How can I turn this off? Is it even possible? Is this now a permanent fixture in iCloud? (If so, it may be time for me to make the dreaded move to Gmail. Not that I'm a nut about saving emails, but I am a nut about user control.)
Thanks.

Hi trident,
Here is the help screen for iCloud:
Change where deleted messages are stored
By default, deleted messages are stored in the Trash for 30 days. If you don’t want your messages to be automatically deleted after 30 days, you can have the Delete command move them to another folder.
Choose Preferences from the Action pop-up menu at the top of the window.
In the General pane, select the “Move deleted messages to” checkbox, choose another folder from the menu, and click Done.
You don't have to do anything special - just create an alternate folder, and select that in the iCloud preferences for Deleted Mail. Once you have assigned a different folder name (TRASH2, for example), then it will automatically go to that folder when you delete it. And then you will retain complete user control of when your deleted emails go away....
Hope this helps,
GB

Can I retrieve an email from the trash on my ipod Touch?

I accidently sent an email to the trash can in my ipod Touch and I need it back. Is it possible? thanks

Hello,
I never synced the Ipod touch to my computer's email since I just retrieve the email using the Touch when I'm away. The account linked to the Touch is an AOL account. On my computer it's the same AOL but I view it through my Mac mail application. I Since I first checked the email in question with the touch it pulled it off the IMAP server so I can't retrieve it on my computer or even at aol.com.

Apply Retention Policy to All New Mailboxes

I have created a retention policy tag to “Delete and Allow Recovery” after 14 days of all items in the “Deleted Items” folder.
I then created a Retention Policy to apply the tag. I see using the EMS I can run a command “Get-Mailbox | Set-Mailbox –RetentionPolicy “Empty Trash” to apply to all existing mailboxes but how do I apply this to all new mailboxes as
well?
I see a posting at
http://www.proexchange.be/blogs/exchange2010/archive/2011/08/31/using-the-scripting-agent-to-automate-some-basic-housekeeping-tasks.aspx
that describes using the Scripting Agent to automate this processes but it seems overkill for my simple requirement. If I go this route does this need to be applied to each Exchange Server? Is this the only way or is there a simpler way to apply a recipient
policy to all existing and future mailboxes?
Pacerfan9

Hi,
Any updates on this issue?
If anything is unclear, please feel free to let us know.
Thanks,
Evan Liu
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
Evan Liu
TechNet Community Support

Get all new messages does not work on all accounts

I have several accounts set up. using "Get all new messages" works about 20 percent of the time.
I have tried "repairing" all folders - no change
tick to "include this server when getting new email" is greyed out
All accounts pop off the same server, same isp.
Used to work - but has got worse and worse over the past year.
Can't find anyone else on the forums with the exact same issue.

Check : Make sure all of these are selected for the problem pop mail account
* Tools > Account Settings > Server Settings
* select : 'Check for new messages at startup'
* select : ' check for new messages every eg: 15 minutes
* select : ' Automatically download new messages'
* click on OK to save and close account settings.
If these settings are already selected, then something must be overriding a setting.
So try this:
* Tools > Options > Advanced > General tab
* click on 'Config Editor' button - it will tell you to be careful :)
* In the top search type: biff
* look for this line : mail.server.default.download_on_biff;
* If Value = 'false', double click on that line to toggle the 'False' to 'True' or right click on line and choose 'Toggle'
* close window - top right X
* click on OK to save and close 'Options'.

Apple Unveils All-New iTunes U App for iPad, iPhone & iPod touch

A colleague just told me about this announcement from Apple -
Apple Unveils All-New iTunes U App for iPad, iPhone & iPod touch -
http://www.apple.com/pr/library/2012/01/19Apple-Unveils-All-New-iTunes-U-App-for -iPad-iPhone-iPod-touch.html
Do any fellow iTunes U administrators know anything about this? How is existing content presented in the new app? Would we need to change anything? How do we access / make available the new features?
The new features sound fantastic but it would have been nice to have some warning. I appreciate that Apple has to keep specific details about developments confidential but it's slightly disconcerting that iTunes U administrators were not forewarned about this new development and that there has been no mention of it on this forum. Also - and at the risk of sounding like a broken record - it really would be helpful for iTunes U administrators to have a private forum (perhaps an add-on to Public Site Manager) where we could discuss issues and share ideas and best practice etc.

Greetings Tom;
I watched the Apple's Keynote presentation and I'm amazed! I'm really excited about the possibilities this opens up for educators. I, like you am still processing all of the information and sorting out the possibilities.
Did you get the email about the Webcast on Wednesday the 25th at 10:00 AM PT that's going to cover the new iTunes U Corse Manager and how to publish through iTunes U Site Manager? Hopefully this is available to you in the UK. We'll keep in touch. All the best...
Syd Rodocker
iTunes U Administrator
Tennessee State Department of Education
Tennessee's Electronic Learning Center

Email hacked / all new emails go to "Trash"

Similar Messages

Maybe you are looking for