Email password problems – find help here

If you have forgotten your BT Yahoo password you can reset it quickly and easily online.
Tip: Your username for logging into the BT Yahoo! portal, reading webmail, or setting up email accounts on your Broadband Anywhere phone, is your full email address, including the @btinternet.com or @btopenworld.com part.
Check out this video if you need further help in resetting your @btinternet.com password.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Email password problem - please help!

Hi there,
I tried to log into my email account but it wouldn't let me. It kept saying invalid password even though it wasn't. Anyway, i managed to change it. I received an email from
BT Yahoo! My Account Services <[email protected]
not long after, saying the following:
Your password for this account has recently been changed. You don't
need to do anything, this message is simply a notification to protect
the security of your account.
Please note: your new password may take awhile to activate. If it
doesn't work on your first try, please try it again later.
DO NOT REPLY TO THIS MESSAGE.
You can always change your password by doing the following:
1. Sign in to your cobranded service
2. Go to My Account
3. Choose "Change Password"
The thing that i find odd is that the email was sent to two email addresses but i only have the one with BT. My email address ends with @talk21.com. The email was sent to that email address but also to another one that was very similar to mine but ends with .[email protected]
I'm a bit confused. Is this a genuine email? And if so, where did the second email address come from? I sure didn't set it up.
Thanks in advance for your response.
Solved!
Go to Solution.

MissP wrote:
Hi there,
I tried to log into my email account but it wouldn't let me. It kept saying invalid password even though it wasn't. Anyway, i managed to change it. I received an email from
BT Yahoo! My Account Services <[email protected]
not long after, saying the following:
Your password for this account has recently been changed. You don't
need to do anything, this message is simply a notification to protect
the security of your account.
Please note: your new password may take awhile to activate. If it
doesn't work on your first try, please try it again later.
DO NOT REPLY TO THIS MESSAGE.
You can always change your password by doing the following:
1. Sign in to your cobranded service
2. Go to My Account
3. Choose "Change Password"
The thing that i find odd is that the email was sent to two email addresses but i only have the one with BT. My email address ends with @talk21.com. The email was sent to that email address but also to another one that was very similar to mine but ends with .[email protected]
I'm a bit confused. Is this a genuine email? And if so, where did the second email address come from? I sure didn't set it up.
Thanks in advance for your response.
Hi.
Talk21 email addresses can also be accessed via a BTinternet email address. This was done a few years ago when BT effectively took over talk21. The first bit (stub) of the talk21.com email address was attached to .t21 and ended with @btinternet.com
This talk21 "btinternet" version is little known, however I know about it
The email is genuine as already mentioned.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Hello All, I have recently made the switch to all things Apple and still feel quite the rookie so hoping I can find help here! I'm a bit in shock as 0f now because my entire music libra was deleted by accident and I am completely stuck as to what to do

Hello All, I have recently made the switch to all things Apple and still feel quite the rookie so hoping I can find help here! I'm a bit in shock as 0f now because my entire music libra was deleted by accident and I am completely stuck as to what to do now..I just got the 4s and haven't transferred much music over at all..I figured i could just export it all back but to my Mac...Any advice guys , is it even possible?

Restore from TimeMachine back-up.

Email password problem!!

I've had this macbook for about 1-1/2 years and for the first year or so had no email-related problems. However, for the past 6 months or so, I have password problems relating to one of my email accounts. Several times per day (even several times per minute), I will get a message on the screen something like this: The incoming mail server incoming.verizon.net has rejected the password for the account (my personal email account). Please re-enter the correct password. There is a little checkbox "remember this password in my keychain". Doesn't matter whether I check this box or not, five minutes later the message is there again.
I have gone to Preferences/Accounts, deleted and re-entered the password, but it has no effect. I have three other email accounts on this macbook that are unaffected.
Can anyone help? I'm getting reeeaaaalllly frustrated.

Hi there!
OK--some confusion here. There are two types of accounts to discuss -- your BIS account and your email accounts.
BIS is Blackberry Internet Service, the service, hosted by your carrier, that provides the conduit between your BB and your internet facing email services (e.g., Yahoo, Gmail, etc.). BIS has credentials for accessing it.
Your email accounts likewise have their own credentials. These credentials are stored within BIS so that it can, without your intervention, check your email services and see if there's anything to deliver to your BB...and do so if there is.
The screen you described sounds like your BIS credentials screen -- those credentials are whatever they are. And probably not the same as your email account credentials. You need to know what your BIS credentials are..they are yours. If you don't know them, then you need to contact your carrier for assistance as they manage your BIS account.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email password problems

BT email passwords are correct but my connection through Thunderbird keeps getting rejected. Being getting worse for the last few days and won't work at all today.

Hi Jay27,
Thanks for posting. If you’re still having problems with your passwords I can look into that for you. Drop me an email with the details, you’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Email Password Problems (Password corrupt?)

Hi there,
I need a mod to have a look at a friends email password for her.
She hasn't been able to receive email for around 10 days via Windows Live Mail on Windows 7. It suddenly stopped working with no changes made to the settings.
I've logged on remotely and checked all settings, all settings are fine. We have reset the password 3 times now via the instructions on the BT Support Site and via Desktop Help. The password resets successfully but when we enter the new password we still get the same error.
The ports were different when I first logged on to what they are here - http://bt.custhelp.com/app/answers/detail/a_id/44917/c/346
I have changed them now to reflect the instructions in that link but still no joy, we still receive the same error whatever the settings
Unable to send or receive messages for the Btinternet (xxxxxxxx) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR [AUTH] invalid user or password
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
I should add that I tried setting up a new IMAP account and the password worked fine that way but we don't really want to have to go through the process of transferring all the old mail stored in the inbox and sent folders etc on the laptop from the POP account to the new IMAP one if we set one up.
Could a mod please check what is happening with the password please and whether it is corrupt somehow?
Thanks in advance.

If the password works on webmail and IMAP it is more likely a setting on your Windows Live Mail that is incorrect or her Windows Live Mail account has become corrupted. If the settings do not work you should save all her emails and then delete the account and re-set it up.
Email settings:
POP3
Server incoming and out going: mail.btinternet.com
Incoming mail server:
Email user name: (prefix of email address without @btinternet.com. This is case sensitive)
Password: Your BT email password.( This is case sensitive)
Log on using clear text authentication
Out Going Server in requires Authentication (Use same as incoming mail server. Some users have found that they need to enter the password and username instead of “use same as incoming mail server” )
Outgoing Port : 465 SSL security
Incoming Port : 995 SSL security

IPhoto doesn't recognize my email/password combo, please help

I am unable to email photos from iphoto. My computer states that it cannot recognize my email/password combo. please help. Thanks

What version of iPhoto?
Assuming iPhoto '11 in the iPhoto preferences ==> accounts delete your account and re-enter it
Or IMHO a better solution is to set Apple Mail as the email client in the iPhoto prefeences
LN

IPhone email password problem

I have changed my email password on my iMac, iPad and iPhone. My mail works perfectly on all these devices except the iPhone, which will not let me send any emails. I can't figure out why. Does anybody know how to fix this?

Try retyping your password in:
Settings<Mail, contacts, and calendars
Tap on the account
Tap on your email address
Go to outgoing server
Go to primary server
Delete and retype in the password

Email Password Problem using Android Mail and MyMa...

Have 3 BT accounts one of them just will not allow a correct email password to be accepted on either the Android Email App or MyMail app.
I have reset password on main portal and can easily log in on PC and download to Outlook without an issue,
BT support says unable to assist.
Any ideas?

Pleae do not think me a fool have had androd apps for email for years.
Everything is right, it is an BT issue, I have 2 otehr BT accoutns that work fine.
I deleted and reinstalled the MyMail but this one account just will not accept the password on this app or on the standard Android Mail App.
My partner had the same issue but it worked after a few hours.

Email password problems and phone help so usless.

So fed up with BT.
Last week I was forced to change my password over and over and over and over.
'We've detected some unusual activity on your email account.......'
Which everyone on this forum knows is rubbish, and is just some glitch that BT cannot sort out. Its been going on for years.
The fall out from this is that although I can now recive mail I cannot send it in Windows Live mail.
BT operator tells me they have no training for Windows Live Mail and cannot help me. Thats it apparently, I've got to like it or lump it. Thanks BT.
Isn't Windows Live Mail one of the most popular email programs out there?

See
http://bt.custhelp.com/app/answers/detail/a_id/41559/~/setting-up-bt-email-on-windows-live-mail-with...
Thunderbird also works well on BT Mail.
http://forumhelp.dyndns.info/email/thunderbirdbtmail.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Intermittent email password problem

Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
Desktop running Windows XP and using Outlook 2003.
Laptop running Windows 7 and using Thunderbird.
If I use her laptop from my home then the issue is still there, which eliimates anything on her hub. If I add her email account settings to Thunderbird on my Mac I get the same issue; sometimes I can retrieve her mail, sometime I cannot.
Nothing has been changed on her desktop but I have tried just about every setting for SMTP in Thunderbird, some work for a short while. One of the Indians remotely checked Thunderbird on the laptop and another checked Outlook on the desktop. Of course email worked just fine as they insisted we sign on with the browser. Email failed less than 10 minutes after the first call ended today and with the operator insisting email is fixed forever!
It appears to me that some "rule" or setting on the BT mail server is causing the issue but as no-one seems to be able to help I am turning to the user community for something more tangible.
All ideas, suggestion welcome.
Kind regards,
Rob

mostly_human wrote:
Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
Desktop running Windows XP and using Outlook 2003.
Laptop running Windows 7 and using Thunderbird.
If I use her laptop from my home then the issue is still there, which eliimates anything on her hub. If I add her email account settings to Thunderbird on my Mac I get the same issue; sometimes I can retrieve her mail, sometime I cannot.
Nothing has been changed on her desktop but I have tried just about every setting for SMTP in Thunderbird, some work for a short while. One of the Indians remotely checked Thunderbird on the laptop and another checked Outlook on the desktop. Of course email worked just fine as they insisted we sign on with the browser. Email failed less than 10 minutes after the first call ended today and with the operator insisting email is fixed forever!
It appears to me that some "rule" or setting on the BT mail server is causing the issue but as no-one seems to be able to help I am turning to the user community for something more tangible.
All ideas, suggestion welcome.
Kind regards,
Rob
Hi Rob. Welcome to the forums.
A few weeks ago, there were some serious issues with the mail servers causing the problems you are now seeing. Although I wouldn't say it has been fixed completely, it has certainly massively improved. However your case is probably something that seems to happen from time to time, and is typically a fleeting error - but may last a few days.
Have a look at my shortcuts, link below, option 0d/h and alter the server names. That can very often clear the problem you are seeing.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

More email password problems

We have just moved house. In our last house, the BT account was in my partner's name and all was sweetness and light.
In our current house, the BT account is in my name. I set up a new e mail address for myself, and tried to set up my partner's address as a secondary email address. Understanably, the address was rejected as being "already in use".
I therefore set up her old address in Outlook, with the old password, and for almost 4 months, this has worked fine.
Recently, Outlook has taken to repeatedly asking for her user name and password, and rejecting them when entered. This goes on for up to 24 hurs, and then suddenly, miraculously, emails start to be received again.
I have checked the account during these "dead" periods, with numerous other e mail clients, and they all report that the user name or passowrd are incorrect.
In the last couple of days, this has started to happen to my BT e mail address as well.
Does this strike a chord with anybody else, and if so, is there a solution.
Changing e mail adress is not really an option due to the disruption of work and scial life it would cause.
Thanks,
Mariner

Mariner wrote:
We have just moved house. In our last house, the BT account was in my partner's name and all was sweetness and light.
In our current house, the BT account is in my name. I set up a new e mail address for myself, and tried to set up my partner's address as a secondary email address. Understanably, the address was rejected as being "already in use".
I therefore set up her old address in Outlook, with the old password, and for almost 4 months, this has worked fine.
Recently, Outlook has taken to repeatedly asking for her user name and password, and rejecting them when entered. This goes on for up to 24 hurs, and then suddenly, miraculously, emails start to be received again.
I have checked the account during these "dead" periods, with numerous other e mail clients, and they all report that the user name or passowrd are incorrect.
In the last couple of days, this has started to happen to my BT e mail address as well.
Does this strike a chord with anybody else, and if so, is there a solution.
Changing e mail adress is not really an option due to the disruption of work and scial life it would cause.
Thanks,
Mariner
Hi. Welcome to the forums.
Sometimes account access can fail with respect to a pop3 mail client such as Outlook (does it work fine with webmail access ?)
As you've noted, your partner email account did start to work again - the same things will probably happen to your account. These fleeting errors can last up to a few days.
You need to be wary that your partner's email account could stop altogether due to it not being used as a main primary. It could be added as a sub account to your new primary, and you've already been given the details how to contact the Mods who should be able to help with this.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

RE - Email Password Problems - KerryG

All well and good, Kerry. Unless you have an Apple. Then Safari tells you you are being directed to a site it does not recognise, which does not have a "Valid Certificate" and which could be posing as a BT Site.
I personally would not want to continue beyond that message, so I can't change my email account passwords. The only way I can do it myself is to set up a new email address and delete the old one which is not very helpful.
Although a BT rep rang me and offered to change password over the phone, I'm not too happy about doing that either. I can't believe I'm the only Apple/BT user to get this message. I can accept to may use different servers or even different providers to deal with the various aspects of your service, but surely you could have a word with Apple and make sure all your contractor/sub-contractor sites are suitably certified?
If this doesn't improve soon, its byebye BT as I need a secure email account and I need to be able to reset my password myself.

pollyxxx wrote:
All well and good, Kerry. Unless you have an Apple. Then Safari tells you you are being directed to a site it does not recognise, which does not have a "Valid Certificate" and which could be posing as a BT Site.
I personally would not want to continue beyond that message, so I can't change my email account passwords. The only way I can do it myself is to set up a new email address and delete the old one which is not very helpful.
Although a BT rep rang me and offered to change password over the phone, I'm not too happy about doing that either. I can't believe I'm the only Apple/BT user to get this message. I can accept to may use different servers or even different providers to deal with the various aspects of your service, but surely you could have a word with Apple and make sure all your contractor/sub-contractor sites are suitably certified?
If this doesn't improve soon, its byebye BT as I need a secure email account and I need to be able to reset my password myself.
Hi.
Have a look at my shortcuts, option 3 for a direct link to the password change area. There is no real need to specifically change the password when the server is throwing up access problems.
(I've checked the link in Safari on Win 7, and it brings up no specific certificate.)
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Verifying email password problems

i have changed my password on one of my email accounts , i have recieved an email from blackberry asking me to validate my password so i can begin recieving emails again from this account, This has never been an issue in the past, however my phone will not allow me to open the email settings icon to enable me to verify my new password. The email also tells you how to do this from a computer , which when you follow the instructions does not match the screens.
can you help me as i really need my emails on my phone for my work.
regards
andyb1

Have you tried to reinstall iTunes? Get it here (Ihttp://www.apple.com/itunes/download/) and just install it over your current installation.
Or you can do the more complicated remove iTunes completely and reinstall. http://support.apple.com/kb/HT1224

C6-00 email account problems, need help please..

Hi all. First of all, I don't experience any issues with the email accounts as referred to in other posts here. I do however have one problem and would appreciate if someone could explain a work-around for the issue. I'm desperately trying to set up a Gmail account using IMAP protocol but that allows me to access all advanced settings and not the ones pre-defined by the Nokia software. I'm basically wanting to have the same control I have over non pre-configured email provider accounts, download limits in KB, constantly connected when i have the mailbox open, choosing what folders to sync or not, etc.
I did manage to have a Gmail account configured this way by mistake. When i set up the account it gave an error informing me of that i could try to continue with "alternative settings without the Nokia personalization" sort of (don't remember really the message) and after accepting to continue the account was created with "standard IMAP" settings.
I'm however unable to re-create the event and simply cannot create a Gmail account with those settings. Even tried to set up another existing account and then edit definitions to Gmail but the personalized settings are always taking priority.
Any advises please? Thanks alot in advance and best regards!
Fredrik
P.s. Sorry for double post. Mozilla Firefox messed up my 1st post

Same problem here, but with error -2096. Can connect fine on same network with an iPod Touch and a Macbbook, but the Mac Mini that normally connects to iTunes just won't connect. Not using multiple accounts, uninstalled iTunes 8, reinstalled 7 - no joy. Uninstalled 7 reinstalled 8, no joy. Updated 8 to 8.01, no joy. Tried putting the Mini into a DMZ on the router, still no good. Sent an email to Apple support who will needless to say tell me to reinstall iTunes 8......
Not working for me as of 10/10/08.

Email password problems – find help here

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