Email regarding upgrading any phone on plan with Edge program

Has anyone received an email in the last couple days telling them about the new Everthing Plan and an upgrade promotion that states-
And now for a limited time, MORE upgrades!
Through March 31, we’d like to offer you the chance to use Verizon Edge to add a line or upgrade any phone* on your account, regardless of current upgrade eligibility. In addition to a great new phone, you’ll also get a $10 or $20 monthly credit for each smartphone on your More Everything plan under this program.
Stop by your nearest Verizon Wireless Store for a complimentary plan review and to upgrade today.
* Upgrade any phone in good working condition that was not purchased through the Edge program by trading it in. Only phones activated prior to 11/13/13 qualify.
I went to the Verizon store and talked to Customer Service and even though I have 2 lines that were purchased prior to 11/13/2013 for some reason my account isn't flagged correctly for this new promotion so I've been denied upgrading both of my lines. Customer Service's only advice to me was to write a letter and mail or fax (yes, handwrite a letter that has to be mailed or faxed) to the Correspondence Team that would then contact Corporate to possibly fix this issue. Anyone have any other advice or are having this issue?

Ak47jones82 wrote:
We just upgraded our plan to More everything plan and also upgraded 2 new phones on the plan and added a tablet...we were NEVER informed about this Edge program or it's discounts/deals that could be applied to our bill. Shouldn't we be eligible for the $20 off smartphone/month? We have been verizon customers for over 10 years and pay almost $200-$300/month! We need as much shareable data as possible and unlimited messaging. Please tell me what ALL of my plan options are and I need to know if we qualify for EDGE discounts!
The customer can also do themselves a favor by educating themselves before heading to the store and purchasing the devices.

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I have a share everything plan with 4 smartphones and 6 gig of data. we are soon due for upgrades due to our 2 year contract being up. I am starting to do some research and am confused on how the more everything plan with edge up works.
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1. do we have to buy new phones to get the discounts offered by this plan?
2. will my company discount still work with the discounts of the edge up plan?
3. my 4th device is a year oir so from upgrade elegability do we need to wait or can we put that device on the edge up plan now?
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any help would be appreciated.

Upgrading is always exciting, gbright! You can save up to $25 per line when upgrading with Edge. This does require you upgrading your device and accepting an Edge agreement. You will still qualify for your monthly employee discount off the More Everything access charges as long as the plan is $34.99 or higher. Each line has its own contract/edge agreement. You do not need to wait for the 4th line to be eligible to take advantage of Edge or the discounts. If you are eligible for the standard Edge, you do not need to trade in your current devices. You only trade in the devices when it is early edge. I can provide you more details in a private message.
I just sent you a follow request. Please follow back and send me this information in a private message.
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Swapping Phones on Lines with Edge?

Will swapping phones on family share lines be allowed with the Verizon Edge program and if so how will it work. For example currently on a 2 line share plan, let's say line 1 was eligible for an upgrade but line 2 a few months away. Line would could upgrade and then swap the phone to line 2 but line 1 would have the new 2 year contract and 2 year upgrade date. Will this work on the Edge Plan? So using the same example, if I opted into the Edge plan on line 1, could I then swap that phone to line 2? The only issue I can think of is after 6 months if you want to upgrade as long as 50% of that phone is paid off, we would probably have to swap that phone back to that line since we have to hand in the phone when upgrading to a new phone. Hopefully this makes sense and can someone from Verizon provide insight on this and if it is allowed and will it work?

What a great question! Although this wasn't listed in the Frequently Asked Questions section http://support.verizonwireless.com/support/faqs/Equipment/vz-edge.html
You can only switch the phone to another mobile device number as long as the other line is on the same account.
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Can you switch to alternate phone on line with edge payment?

I have a need to temporarily from time to time switch to an alternate phone on a line I currently have Edge payments on. I will continue to keep and use the phone I'm making edge payments on, but if I take the SIM out and put it in another phone for a few days, will that affect my monthly Edge payments? I won't be putting a different SIM in the phone I'm making payments on.
Anyone have experience with this?

lewisr13 and mrhelper thanks for the responses. To clarify, I have an iPhone currently on a line with edge payments being made on that phone. I may temporarily from time to time need to switch to an Android phone on that line. I would like to keep making Edge payments on that iPhone and not have to pay it off all at once if I switch to the other phone temporarily. I have no plans to put the iphone on another line during that time and that Android phone won't be purchased via that line or any other line on my account. It would be simple swapping of SIM from iPhone to Android phone and back.
I'm just trying to avoid getting hit for the whole cost of the iPhone at once and prefer to keep my monthly Edge payments for it...that's my primary goal or what I want to understand.

Very Bad Experience with EDGE Program, Trying to get a resolution for 2 Months

This is long winded but a lot has happened in two months. My wife and I are both on the Edge program. When she initially signed up for the program she got the Iphone 5. She ended up having some technical problems with the screen on her phone so she took it to an Apple store. The Apple representative replaced the phone for her and this is where all of our problems started. A couple months later she was eligible to “Edge Up.” She decided to do that when the newest Iphone came out. She got the Iphone 6 and sent her old phone back just like she was supposed to. The phone was sent back to her because Verizon said it wasn’t the original phone. She called Verizon and explained what happened and was instructed to resend the phone, which she did. We didn’t hear any more about it until our October 27th bill was $398.51 higher than it should have been. They charged us as if we never returned the phone.
We called Verizon a couple times and finally on November 8th a ticket ([removed]) was filed. At that time the representative told us she would follow up within the next couple days but she didn’t. During the ensuing month we made close to 15 inquiries (THAT IS NOT AN EXAGGERATION) with Verizon customer service. During the first 3 or 4 calls we were told that the refund should be coming soon and to be patient. After that the representatives would ask some new questions but mostly ones that we answered on previous calls. The representatives would say they’d have to do some investigating and would give us a call back in a couple days. With the exception of one time, they never did so my wife or I would call Verizon back. Each time we’d be connected to a different person so we would have to repeat the same story and answer repetitive questions. Before we would get off the phone we would ask to make sure the account notes were updated in hopes that we wouldn’t have to keep explaining ourselves.
We were becoming very frustrated over the whole situation. It bothered us that they weren’t getting back to us, that each time we called we had to tell the same information and mostly because we weren’t getting any answers about our four hundred dollars.
Finally about a WHOLE MONTH after the original ticket was filed, on December 5th I finally spoke to a Representative (JP) that was helpful. Apparently, the ticket was stalled because the Verizon Rep either put incorrect or inadequate information on the ticket. She was able to track it down with the USPS tracking number. That frustrated us further because we couldn’t understand why she was able to find this out but why none of the other people could. She was going to look into this further and gave me an email address so I wouldn’t have to keep talking to new people.
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Ticket number removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It seems as if you have done all that should be expected of you. I have seen where exchanging the phone at an Apple store has caused this type of problem when performing an Edge Up when the Apple employee who makes the exchange does not file the proper paperwork in order to have this reflected in Verizon's records.
I would try contacting the area president for your location or possibly the person in charge of national customer service. The following site has information about Verizon Wireless leadership with a method to make contact. Simply click on the "View Profile" link on the person in question and at the bottom of the page should be a contact line.
I would relate your story to one of these executives and am confident they will have the fortitude to help you out in a timely fashion.
Good luck.
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Email regarding upgrading any phone on plan with Edge program

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