Email Submittal Feedback for Customer

I have designed a form with LiveCycle and the form is used to send to customers and it has a "Submit By Email" button in it. The form works great. However, when the customer clicks the "Submit By Email" button, there is no indication that the email has been sent (we are an MS Outlook shop here). Although it has been sent, the customer gets no feedback like "Successfully submitted" or anything else. This results in multiple sends and often the customer has commented he doesnt' know if it has been sent or not.
The tech savvy customer looks in his "Sent Items" in his email and can tell it has been sent. What can I put in the design that would provide immediate confirmation to customers of a successful submittal?

If you submit to a server-side script such as PHP or ASP.net you may bypass client-side email software such as OUTLOOK, and respond with a success/failure message or redirect to a success/failure URL.
Your client's may need to enable a compatible default PDF viewer such as Adobe Reader in order to submit PDF forms, but, it's possible to respond with a success/failure with server-side scripts without the need for OUTLOOK.
For online examples:
http://www.pdfemail.net/examples/

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Email web app rating feedback to customer

We have business directory (customer submitted web app)
Attached to the business information page (Web app detail page) is a rating feedback module (Comments)
When customers provide feedback or rate the service (web app item), we would like an email sent to the customer (web app item owner) to notify them that someone has provided feedback/rated their service
Comments on web apps are not moderated, so there is no opportunity to do something with workflow here
Any ideas if this is at all possible and how to accomplish this?
Thank you in advance

Hi Scott,
You could create a web app which as a text (string) field in it for customers to enter the URL they want to redirect the customers to. Then place a JavaScript redirect inside the detailed layout, which would look like this:
<script type="text/javascript">

</script>
Give them access to secure zone, place a web app item creation form onto it and you're good to go.
Cheers,
mario

Is there an Email ID for customer support?

Is there an Email ID for customer support? I am currently overseas and need to communicate thru email urgently. Thanks in advance. Jacob

There's isn't an e-mail address, but you could try using the Global Support calling card:
International Support - Verizon Wireless

EMAIL FOR CUSTOMER SERVICE

The website has apparently changed and I'm finding it very difficult to navigate around. I cannot find the email for customer service so I can set up payment arrangements.
Anyone have a clue?
TX!

I was looking for an email for customer service too. I'd rather email them than talk to 20 different people who give 50 different answers. They have no incentive for loyal customers. I went in to upgrade my phone to an Iphone 5. I have unlimited data for many years at a great price and my son does too. So when I went in to upgrade, they told me that it would eliminate my unlimited data price that I've had for years (about 10 years) and have to pay the price it is now, per gig or whatever they call it. They said the old plans are no longer "grandfathered" in when you upgrade. Seriously?! So I did not upgrade my phone. I was with Airtouch Cellular before Verizon took it over. That tells you how long I've had the same number and been a loyal customer (even though I get so frustrated at times).
I'm just too lazy to switch...but now am seriously thinking about it. T-Mobile offers "Loyalty Plans" and gives their customers rebates and credit and FREE upgrade on smartphones. My co-worker got a nice incentive to stay with them for over 5 years. I spoke with Sprint and they were great and offered to keep my price that I've had for unlimited data and same for my son's phone. Now why can't Verizon do that? I only wish the corporate offices would read this to see how frustrated their customers are.

Email for Customer Service for B210A Printer

I have tried to enter my serial # and product # to no avail to get an email address for customer sevice. Can someone just give me an email address for this printer that I purchased on Sunday?

phone number for an HP web printer? I just bought a 5520 all in one web/photo printer and after getting apps printed daily that I did not order (or didn't know were added) using up ink daily, freely printing on my printer, after three days and I cannot count the hours trying to resolve this issue, I would say the telephone number for Customer Service, or email address should be: (555) DON't EVER BUY HP PRINTER AGAIN. If I cannot get a human to answer or take care of this problem, my printer will go out on the roadside with a great big sign on what is left of the "parts" with the same message, and I will put a bumper sticker on my Camry, too!!!! Worst service for probem solving ever!!!!!!! Les1ie

Avoid Duplicate Tasks when Expanding Groups for Custom Task Process

Is there a way to:
Avoid Duplicate Tasks when Expanding Groups for Custom Task Process?
I've got a people metadata column that I am planning on putting groups into. I want the groups to expand and send a task for all users in the groups. I also want to avoid creating multiple tasks if a user happens to be in two groups at the same
time.
I'm trying to work out a way to assign users a read task based on job training requirements. Right now assigning groups and using a workflow task to confirm read is what I'm trying to accomplish. I just end up getting two tasks for a user if
their in multiple groups.
David Jenkins

Hi David,
Please verify the followings:
After Participants, select Parallel(all at a once)
Expand Task Options, select ‘Assign a task to each member within groups’
Open the action properties, make sure ExpandGroup is Yes
Also in SharePoint Designer ,you can edit the property for the Start Approval Porcess to enable ExpandGroup:
Reference:
https://social.msdn.microsoft.com/Forums/office/en-US/d14da1c4-bd5a-459b-8698-3a89bb01e6ad/expand-groupnot-creating-tasks-for-users-issue-in-sharepoint-2013-designer-workflow?forum=sharepointgeneral
https://social.technet.microsoft.com/Forums/office/en-US/ac245d45-ff66-4341-815c-79213efc4394/sharepoint-2010-designer-workflows-and-sharepoint-user-groups?forum=sharepointcustomizationprevious
Best Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

SP2013 - What better to use for custom webservice creation, which will be save filled in Infopath form to sharepoint library

Client use SharePoint 2013. I have to develop a custom webservice for this SharePoint. Webservice will receive some information as request, will fill in a InfoPath form (on based existing infopath template from library) with this information and save result
to SharePoint library.
Could advice how it right organize? What is better to use for custom webservice in SharePoint 2013 (REST api or something else), how better fill in and save infopath form to library?
thanks

Hi,
In SharePoint 2013, you can still reference the way what it used to be in SharePoint 2010 or previous version.
The two demos would also work in SharePoint 2013:
http://blogs.msdn.com/b/jannemattila/archive/2007/01/21/infopath-and-web-service-data-connection.aspx
http://wmostafaw.wordpress.com/2012/08/07/calling-web-service-from-infopath-2010-with-parameters/
If the customer just want an interactive form for easy input, there are also other options in SharePoint 2013 like:
Customization on the default form pages of a list using JavaScript Client Object Model;
Create a SharePoint App which will enable you implement more complex requirements with Client Object Model and REST API, you can even upload it to the App store to share it with
other people.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they
help and unmark them if they provide no help. If you have feedback for TechNet
Subscriber Support, contact [email protected]
Patrick Liang
TechNet Community Support

Share your feedback for SharePoint Server 2016 on UserVoice!

Microsoft has opened up a UserVoice to receive customer feedback on what you would like to see in SharePoint Server 2016. Go to the UserVoice site to provide feedback!
Customer Feedback for SharePoint Server
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Hi,
Thanks for your sharing.
It will benefit many other users, and we really value having you as a Microsoft customer.
Have a nice day!
Best regards,
Lisa Chen
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Lisa Chen
TechNet Community Support

Content Search Query Builder - filtering for custom column value

I want to use a CSWP to display certain pages in a slideshow format on a site. However, to filter them in a preferred manner, the pages library has a custom column "Spotlight" which is a Boolean type (e.g. yes/no).
In my "Build Your Query" configuration page, I have added a keyword filter "SpotlightOWSBOOL=Yes" as the criteria to display my results. This is not working, despite the fact that I currently have pages flagged as "Spotlight"
in this library.
My question is - how can I achieve this result of displaying only pages with a custom column value "Spotlight" as "Yes"?

Hi Owen,
Could you capture a screenshot about your Crawled Property for your list column "Spotlight"? Is it name "SpotlightOWSBOOL"?
If your library column name is "Spotlight", you can create a custom
Manged Property (e.g. create name as SpotlightMangedProperty)to map the
Crawled Propery (e.g. may ows_spotlight, or ows_SpotlightOWSBOOL?) genegrated by list column "Spotlight", then start a full crawl.
Then you can add the keyword filter like below in "Build Your Query" dialog of CSWP web part, then check if the correct items are filtered.
SpotlightMangedProperty:"yes"
If the above value "yes" doesn't work, please also try
SpotlightMangedProperty:"True", or try SpotlightMangedProperty:1
More information about this topic you can read is below.
https://technet.microsoft.com/en-us/library/jj219667.aspx#proc2
https://msdn.microsoft.com/en-us/library/office/ee558911.aspx#kql_property_restriction_queries
Thanks
Daniel Yang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Who in Creative has ultimate responsibility for customer suppo

Thank you to the moderators for getting Creative to act on my problem. Unfortunately though Creative have continued to 'stuff up'.
I have tried to escalate the problem but support continually refuse to provide contact details.
Below are extracts from my correspondence with Creative since I last posted. Note: I have excluded Creative's replies for privacy reasons.
Correspondence #56
(removed),
Thank you for replying to my email. When I spoke to Alvin on the phone he promised to send me an updated warranty form and asked that I address any future problems through him. It is well over 50 days since he telephoned me and to date I have still not received a copy of the updated warranty form as promised. I initially advised him of this latest faulty unit, however since he has not replied to either of my emails I unfortunately have to bother you.
I have packaged the unit as requested and it is ready for your courier to collect.
How do you want me to communicate with the courier so I can be sure there is someone home to give him the parcel?
In regard to your statement?
?As mentioned previously, the service charge you had paid is use (sic) to cover the CUSTOM TAX that has already (been) imposed on the replacement unit. It is not for purchasing a new 2 months warranty.
Your comment is at odds with Creative Australia who believe they charged me $55 for a second warranty. The $55 invoice I received from them clearly stated the item I was paying for was a ?Warranty that is wording of the item that was actually printed on the invoice ? there was no mention of Customs Duty or anything similar ? the invoice simply said I was ?purchasing a warranty for $55. ? so lets finally agree on that. So as you can see irrespecti've of what they may have led us to believe, they actually charged me for a second warranty, not customs duty.
Also in regard to the comment?
?out of goodwill?
I have never heard such spin. I certainly do not think for one minute that Creative have done me any favours. I do not consider a saga involving 56 emails, unanswered requests for contact details, two faulty units, multiple promises not met and being fed misleading information as being a sign of ?goodwill?.
These comments are not directed at you personally (removed) as I know you are forced to ?spin the company line?.
I await your instructions as to how you want to arrange for the collection of the unit.
Have a nice day.
Thanks for your help,
Regards,
Nigel
Correspondence #57
(Reply from Creative)
Correspondence #58
(removed),
Thank you for replying to my email and arranging for Creative Australia to collect the unit.
The good news is that Toll Ipec have already collected the unit.
However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored.
No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
I don?t know who ?the relevant department? is within Creative Australia but they didn?t follow your instructions
Thanks for your efforts.
Regards,
Nigel
Correspondence #59
(Reply from Creative)
Correspondence #60
(From Creative asking for proof the product is under warranty)
Correspondence #6
(removed),
I am turning to you for help as you appear to be the only one at Creative who knows what is going on.
You may recall I asked for someone to contact me so I could arrange for someone to be home to give the faulty unit to the courier ? an instruction you passed on. However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored. Last Friday the courier turned up out of the blue to collect the unit. No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
Then yesterday, Tuesday, I receive a phone call from Creative to arrange a suitable time for the pick up. I informed the young lady it had been picked up four days ago.
Now I receive an email from ?Fred? asking if the product is still under warranty and asking for proof of purchase etc.
What is going on?
Doesn?t anybody speak to anyone else at Creative?
Doesn?t Creative use a CRM system?
Unfortunately I am not able to give him proof of my warranty as I am still waiting to receive it from Alvin (it is now over 60 days since he promised to send it to me.)
On a positi've note just to let you know I have appreciated your help through this saga and have posted the following compliment in the Creative forums?
?Whilst I have been let down numerous times by Creative, credit where credit is due, and I would like to acknowledge the help I have received from (removed) at customer support. Sometimes you can tell he has been forced to 'push the company line' but has always passed on requests to other departments.
(removed),
Can you please?
. Get Alvin to send me the adjusted warranty.
2. Inform Fred the unit is well and truly under warranty and that I will not be paying one more cent.
3. Arrange to get it fixed/replaced and returned to me post haste.
Regards,
Nigel
Correspondence #62
(Reply from Creative)
Correspondence #63
Alvin,
You promised to personally look after me if I experienced any further problems and asked that I contact you directly, hence this email.
My second faulty Creative Zen Micro was collected by Toll Ipec on Friday st September 2006 to be taken to Creative for replacement.
It is now Monday 6th October, 46 days later and I have not received a replacement unit, nor any correspondence to explain the delay.
Would you please:
(a) Advise when I will receive the replacement unit
(b) Take note that I expect Creative to add the 46 days to my warranty period which will now expire on August 2007 plus one day for every day until I receive the replacement unit. If this is not acceptable please provide me with the name of the Australian manager so I can take the matter further.
(c) Provide me a copy of the updated Warranty form as you promised over 00 days ago.
In correspondence #62 (removed) stated ?I had notified our Australian Service Center regarding the following matter and they will be processing your replacement as normal.
Please advise what Creative classifies as a ?normal time for replacement?. Should your reply be greater than 46 days I will understand my expectation was too great and wait accordingly.
I await your response.
If you would rather I take my problems to someone else please advise.
regards,
Nigel
Correspondence #64
(removed),
I received this reply when I sent Creative #63 to Alvin Rebulado.
?Recipient address rejected: No such user ([email protected])?
Would I be correct in assuming Alvin no longer works for Creative?
If so would you please either (a) follow up for me or (b) advise to whom I should address this matter.
Regards,
Nigel
Correspondence #65
(Reply from Creative)
Correspondence #66
(removed),
In your email on 7th October 2006 you stated?
?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
I have not yet received a response.
How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 3rd November 2006.
Please provide me with the name and contact details of the ?relevant personnel? to whom you escalated this matter so I can contact them directly.
What does it take to get people at Creative to ?do their job?
I repeat the points made in Correspondence #64?
Would you please?
(a) Advise when I will receive the replacement unit ? I am not interested in you ?passing the problem? onto some mystical ?relevant personnel? or ?responsible department? just find out for yourself and let me know. If you are not capable of doing this please give me the details of someone who can.
(b) Take note that I expect Creative to add the period of time from when the unit was collected until I receive the replacement to my warranty period. As of today this is 63 days which means my warranty will now expire on 8 August 2007. If this is not acceptable please provide me with the name of the manager who has rejected this fair and logical request so I can deal with that person directly.
(c) Provide me a copy of the updated Warranty form as promised by Alvin over 20 days ago.
I hereby advise that if I do not receive a suitable response to my questions I will publish this complete saga on the net in an effort to reach ?someone? in Creative who understands customer service. If you or Creative have a problem with this please advise me in writing. Unless I hear otherwise I will take it that Creative are happy for me to share my experiences on the web.
Yours in anticipation,
Nigel
Correspondence #67
(removed),
Another week has been and gone and yet again I have not received a reply.
Would you please provide me with contact details for the Creative employee who has ?ownership? of this matter.
If you would rather I simply report my problems through the Creative discussion forum please advise.
I eagerly await your response.
Nigel
Note: Edited to remove the advisor name. Do not post up advisor name in future.Message Edited by Jason-CL on --2006 04:37 PM

<pre>Another week gone and still no word from Creative.</pre><pre>Below is my latest request...</pre><pre>Correspondence #68</pre><pre>(Yes after 68 emails the matter remains unresolved.)</pre><pre></pre>[size="2" face="Courier New">[Name of recipient deleted for privacy reasons],
[size="2" face="Courier New">In has been one month since Correspondence #65 in which you stated:
[size="2" face="Courier New">
<pre>?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
</pre>[size="2" face="Courier New">Despite my reminder (Correspondence #66) I have still not received the replacement unit, nor any correspondence from anyone at Creative.
[size="2" face="Courier New">How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 7th November 2006.
[size="2" face="Courier New">In summary:
- Original unit purchased: 7th July 2005
- Faulty since purchase ? worked spasmodically at first then ceased to operate at all
- Despite the product still being under warranty I was forced to pay for a second warranty ($55) before Australian staff would replace the unit
- Replacement unit also faulty
- Replacement unit collected by Toll courier on st September 2006
- 79 days later and still waiting?
[size="2" face="Courier New">I have not received a response to my request sent one week ago for you to provide me with the contact details of the Creative employee who has ownership of this problem. This may have been because you have been too busy dealing with other customers experiencing problems, or it could be because no-one at Creative is prepared to accept ?ownership? of this problem ? I suspect the later as you have always responded promptly in the past, unlike your fellow Creative employees.
[size="2" face="Courier New">Please advise what Creative intend to do? and when.
[size="2" face="Courier New">Yours faithfully,
[size="2" face="Courier New">Nigel

[Ask & Note] Feedback for BlackBerry 10

Hi,
I have some feedback for blackberry team but I don't know where to post it..
So I'll just post it here and please let me know if this room is not the place for my post.. Thanks..
I'm now using BB10 (Q10) and have some feedback for blackberry, so I hope this feedback can be used to improve BB10 features and also increase the easy to use and popularity of BB10
Here is the list:
1. Auto suggestion for email address (To/CC/BCC). Here I'd experienced that this features is useful and also very much annoying, why? because the list is come from the recent email address that we use to send and also from email address that have send email to us including the SPAM email (if coming to our BB Inbox), my suggestion is to make some feature/menu for user to have option for clean-up the list of email suggestion or user can delete some email in the list if they feel that email is not necessary to be there (like we will never send email to DoNotReply email from some company/domain).
2. Recent Updates in BBM. I'm one of some users that not using 'Recent Updates' feature in BBM, and this feature is one of the reason why my BB battery drain so fast.. Correct there is option to turn off the 'Recent Updates' but the way is so much not user friendly, I must tap and hold each and every one in my contact list updates and hide their updates from my BBM, why not just put one option in setting for turn off ALL Updates (like u have in old BBM)? I think it will be more acceptable in this world compared to hide one by one (imagine if you have more than 1000 contacts in your BBM) and you must do it every time you do complete clean firmware upgrade.
3. Mobile Network vs Wifi. I don't know this is just happen in my BB or other's too. My experience is, if I was connected to a wifi network and turned off my wifi, the connection supposed to be from Mobile Network, but what happened in my device is, the connection just shown E / 3G without BB logo (means no connection to Blackberry Service), it's happen until I manually turn off the Mobile Network and turn it on again or change my Network from 2G to 3G only vice versa. Please do check about this problem.
so far that's the feedbacks from me, please let me know if there is some mistake in my post..
Thanks a lot..
I hope Blackberry will grown up again and more bigger than before..
Best Regards and Thanks,
Hartawan

There is no link to suggest anything to BlackBerry but if any of the BlackBerry employees who browse these forums are going to look anywhere then it will be here...
http://supportforums.blackberry.com/t5/BlackBerry-10-Smartphone/Feature-Requests-for-BlackBerry10-OS...
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Internation Address Version for Customer and Vendor Master

Hi Everyone,
There are a few fields on the General Data screen which are overwritten by value in the International address version and vice-versa. I am listing these fields below and I would like to know if this is just standard SAP functionality or did something change in our system after upgrading to ECC 6.0.
Communication Language
Postal code
Telephone
Mobile phone
Fax number
Email address
Thanks for your help!
Sheetal

I would assume that this is standard functionality, as e.g. it does not really make sense to have different communication languages in the address versions. It is just the opposite: if you have two address versions (e.g. standard and kanji) it is quite important to stored the information about which is the preferred communication language of the customer.
Regards
Martin

Withholding Tax for Customer Down Payment F-29

Dear all,
I have configured the withholding tax and it works fine for the AP: invoice, payment, advance payment.
However I encountered problem for AR side: customer down payment (F-29). During the payment there is a "withholding tax" button that once you click a pop-up window will appear to enable you enter the withholding tax data.
My problem is no withholding pop up window appear and no error message as well. Thus I am unable to enter the withholding tax data.
The customer has been assigned with withholding tax type and withholding tax code. I follow the follow documentation for the configuration steps and it works well on AP side.
http://www.sapficoconsultant.com/Bonus/Extended%20Withholding%20tax%20configuration.pdf
Can you please kindly advise if there is any missing step need to be performed for withholding tax configuration for customer? How to solve the above issue?
thank you very much in advance.
Dahlia

Hi Umesh,
Thank you very much for your quick respond.
Yes, I forget to mentioned in my previous email, I have done the following in the customer master:
1. Assigned withholding tax type and withholding tax code.
2. Enter the validity date from and to.
3. Check the withholding tax checkbox in customer master.
However the F-29 still do not have a withholding tax window pop-up.
Any other things that I need to do?
Thanks a lot.
Dahlia

Need F4 Help for custom container element based on partner type

Hi Friends
I am displaying customer details in custom container .In that custom container I have a field Partner number,Partner type etc etc..
I included F4 help for partner number field, In that I referenced the following field.Now its coming perfectly.
wa_cat1-f4availabl = 'X'.
wa_cat1-ref_table = 'KNA1'.
wa_cat1-ref_field = 'KUNNR'.
But as per my requirement, customer wants to get the different F4 help when the partner type eq "Contact Person".
Rest of the partner type(Ship to party, Sold to party,Reseller, End user) should show the above one.
So I dont know, where I have to change, because in the field catelod level there is no option to control particular type in the column.
Kindly help me on this.
Thanks
Gowrishankar

Hi Jose
Thanks for your Input.I created Event Receiver than Defined and implemented a method to get F4 help for customer number and email id field.Already F4 help is available for Email ID.Now I want to Include the F4 help for partner number field, it will call the search help based on partner type.I can able to get the partner number field search help, but F4 help is not working for email id.
I am not sure some whee its over writing some values or I am not sure.If I comment partner number F4 help class, I can able to get the F4 help for email address.
Plz guide to me to fix the same.
Thanks
Gowrishankar

Configuring PI during Integration of Cloud for Customer with ERP

While trying to Integrate SAP Cloud for Customer with SAP ERP using PI, while configuring PI, we need to create a Technical and Business System in SLD for Cloud for Customer. During the Technical System configuration wizard, it asks for "Technical System Identification" and "System Host Name". How do I find this? Is it on Cloud for Customer?
Thanks and regards,
Nikhil Da Gama Pais,
[email protected]

Hi Nikhil,
I think its an alias given to the system as the system is being created as a standalone. You can give your own name for understanding purpose as I also gave my own acronym for cloud system in PI.
Thanks,
Ravi

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