EMAIL FOR CUSTOMER SERVICE

The website has apparently changed and I'm finding it very difficult to navigate around. I cannot find the email for customer service so I can set up payment arrangements.
Anyone have a clue?
TX!

I was looking for an email for customer service too. I'd rather email them than talk to 20 different people who give 50 different answers. They have no incentive for loyal customers. I went in to upgrade my phone to an Iphone 5. I have unlimited data for many years at a great price and my son does too. So when I went in to upgrade, they told me that it would eliminate my unlimited data price that I've had for years (about 10 years) and have to pay the price it is now, per gig or whatever they call it. They said the old plans are no longer "grandfathered" in when you upgrade. Seriously?! So I did not upgrade my phone. I was with Airtouch Cellular before Verizon took it over. That tells you how long I've had the same number and been a loyal customer (even though I get so frustrated at times).
I'm just too lazy to switch...but now am seriously thinking about it. T-Mobile offers "Loyalty Plans" and gives their customers rebates and credit and FREE upgrade on smartphones. My co-worker got a nice incentive to stay with them for over 5 years. I spoke with Sprint and they were great and offered to keep my price that I've had for unlimited data and same for my son's phone. Now why can't Verizon do that? I only wish the corporate offices would read this to see how frustrated their customers are.

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I paid for a montly subscription to creative cloud, made sure I didn't sign up for auto renewal and I was still charged for two additional months beyond the month I needed. Now I would like a small refund and find it impossible to get a hold of someone! I "chatted" online with a lady for over 1 HOUR, she could barely understand what I needed, clearly confused and unable to help with a $36 refund! At the end of that chat, she gave me a 1-800 #, which ended up being the sales dept. I explained my ongoing issue and asked for a refund and the guy actually had the nerve to try to sell me additional products for a good 20minutes until he said neither him nor his manager had authority to issue refunds. I was THEN transfered to the billing department where a recording came on and said there was a 2 HOUR phone wait. By then, it was already 6:00, they close at 7:00. I waited for 1.5hrs and still nothing, so I gave up.
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It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.

It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.

Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on.

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

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Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

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Has anyone had experience integrating SAP with ESRI for customer service work within a utility? I am seeking lessons learned from an implementation such as this.
[GIS example|<a href="http://www.freeimagehosting.net/">[img]http://www.freeimagehosting.net/uploads/264f444180.jpg[/img]</a>]

EP2005 wrote:
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Hello Roofking,
I'm sorry for your troubles. I have provided the steps to using the automated system below. This feature is free of charge.
Call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Select preferred language (the system will default to English).
Enter the phone number.
Select option 2 for Payment.
Select option to make a one-time payment.

EMAIL FOR CUSTOMER SERVICE

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