Configuring PI during Integration of Cloud for Customer with ERP

While trying to Integrate SAP Cloud for Customer with SAP ERP using PI, while configuring PI, we need to create a Technical and Business System in SLD for Cloud for Customer. During the Technical System configuration wizard, it asks for "Technical System Identification" and "System Host Name". How do I find this? Is it on Cloud for Customer?
Thanks and regards,
Nikhil Da Gama Pais,
[email protected]

Hi Nikhil,
I think its an alias given to the system as the system is being created as a standalone. You can give your own name for understanding purpose as I also gave my own acronym for cloud system in PI.
Thanks,
Ravi

Similar Messages

Target Group Integration on Cloud for Customer

Hi everyone,
I just need to know if it´s possible to integrate CRM´s Target Groups in Cloud for Customer, i just checked the Integration Guide1405, but no information is displayed. But in Communication´s Arrangement functionality we have a scenario to manage Target Groups, so i understand we can import from CRM as backend in our Cloud for Customer system.
Any idea of how to do it?
Thanks in advance,
Regards

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

SAP Cloud For Customer With ECC Integration Material Replication Content Error

Hi Experts,
When i replicate the Material from ECC to Cloud With Sale Org Data if getting error as shown below.
When we are replicate the Material without Sales Org Data its working but when we pass the data with Sales Org it gives error .
Errors reported by application: "Activation not permitted; cross-process category missing", "Error while processing inbound third party communication"
and the Payload for this error attached in the file
Kindly anyone have idea about this error share your inputs.
Many Thanks
Mithun

Hello Mithun,
The reason for this error is in the definition of the Material in the Cloud:
For the Sales data it is required that a product category is assigned to the Material.
This product category must belong to a product category hierarch with the category code "Cross-Process".
This is not required for the basic data i.e. without the Sales data.
Therefore you can transfer the Material data w/o Sales data and no error occurs.
HTH,
Horst

Integration of SAP Cloud for Customer with third party / legacy / non-sap system using SAP Netweaver PI

Hello,
has anyone experience with the Integration of a 3rd Party System with SAP C4C using SAP Netweaver Process Integration?
Is this a process of days, weeks or months?
Any documentation on this?
I am thankful for every Input!
BR, Roman

Roman,
Please read through the integration guides available on the SAP service marketplace as they address this specific topic in great detail.
http://service.sap.com/cloud4customer
The time duration of the project depends on the business process complexity being resolved and the level of integration desired between the different enterprise solutions in the landscape.
Thank you.

SAP Cloud For Customer and Gmail Integration

Hi Experts,
Is it possible to integration SAP cloud for customer with Gmail ?
Please share your valuable thoughts on this post.
Many Thanks
Mithun

Hi Mithun,
There is no Add-In for Gmail as we have for Outlook and Lotus Notes in the current release of the system.
You can only integrate Gmail as you do for other email services:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/14/enabling-ios-push-notifications-on-cloud-for-customer
You can also integrate Gmail via IFTTT to enable iOS Push Notifications:
http://scn.sap.com/community/cloud-for-customer/blog/2014/04/02/guide-how-to-configure-workflow-to-send-email-notifications-and-create-tasks
Hope it helps.
Best Regards,
Cristiano

SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
We are trying to build some prototypes for this, however, due to connectivity errors/issues, unable to proceed.
I'm looking for information on:
> What certificates precisely are needed on both Cloud & OnPrem systems?
> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
> Any use case if available from anyone which can demo integration between Cloud solution & ECC/CRM OnPremise solution.
I'd really appreciate responses on this.
Many Thanks
Ankur

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
Customer Contact Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

SAP HANA Cloud Portal : Configuration of HCP with Cloud For Customer

Hi Experts,
In our organization we have C4C system we have requirement to configuration with SAP HANA cloud Portal.
1) What are the steps require in Cloud For Customer?
2) What are the steps require to access the HANA Cloud Portal and Configure it?
3) How to integrate Cloud For Customer with HCP?
4) How to create Websites and Add the Widget for Tickets and Service request created from cloud for customer?
Any Documentation for this Cloud For Customer and HANA Cloud Portal Configuration please share with me.
Many Thanks,
Mithun

hi,
Please find below the avilable public information about Support site edition -
Support Site Overview : http://scn.sap.com/docs/DOC-50078
Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
CAC Admin guide - (search for configuring portal) - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf
Cloud Portal configuration guide - SAP Mobile Documents
Soon we will put all public guides in a central location.
Thanks,
Inbal

SAP Cloud for Customer SCN space now available

If you haven't already checked it out, we now have a dedicated space just for SAP Cloud for Customer:
http://scn.sap.com/community/cloud-for-customer
Come join the conversation and engage with product management, solution management, knowledge management, and development from the SAP Cloud for Customer organization.
Cheers,
John

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

SAP JAM integration with Cloud for Customer

I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
Token Service certificate for your SAPJam company."
Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

SAP Cloud For Customer : Integration of Service Request to CRM Issue

Hello Team,
We have CRM integration using HCI working for most of the standard objects running. But for "Service Request" we are not able to see replication initiating from C4C to CRM. We have setup the required Communication Arrangement and artifact on HCI. Ping test gives 405 error which is as expected. But when we save the new ticket replication to CRM is not initiated.
Kindly throw some light on this so as to understand why this replication is not initiated.
Please let me know if any configuration missing to replicate "Service Request" from C4C to CRM.
Thanks & Regards,
Mithun

Hi Ravi,
We are not getting any messages under "Business Communication Monitoring" and web service messages monitoring.
Can you please suggest me which are the all configuration/activities require in cloud for customer for "Service Request".
We have maintained the Transaction Type for "Service Request" in Code List Mapping too, however we are clueless where we have to maintain the "Item Category" for "Service Request" and map to which standard "Item Category" in cloud.
What is the initiate point to trigger the "Service Request" from C4C to CRM?
Many Thanks,
Mithun

SAP Jam Integration with Cloud For Customer error

Hello Experts,
We are integrating SAP Jam with Cloud for Customer tenant. We have followed the instructions that are mentioned in 1311 guide for SAP Jam integration.
But right now we are getting an error on SAP FEED work center and Account View.
Error that we are getting is as follows:
You are not authorized to access /c/C0000209652T.com/widget/v1/feed?wid=1&auth=single_use_token&skin=gr&faces=true&type=follows&num_items=30&avatar=true&live_update=true&mobile=false&post_mode=inline&reply_mode=inline&single_use_token=&locale=en
Kindly help us understand the mistake or step that we might have skipped.
Thanks & Regards,
Chandan Bankar

My example in the document deals with User ID as key_identifier.
ie., we need a unique key which is common to both servers so that we can identify accounts. This is done through assertion attribute exchange.
For eg, if I have an account with userID vatsav in C4C, then I must have an account with same userID in JAM (or vice versa) provided I set UserID for "Account Name Origin" in Step 10.
Doing this way, I am telling JAM that I am using UserID as an assertion attribute which identifies both my accounts in C4c and JAM without any problem. When you login into C4C using vatsav as UserID, it automatically searches feeds for same userID in JAM and displays them in Mashup.
It's a big concept actually. Implementation's already done by SAP.
Hope, I am clear.

Integration of Oracle and Snap Engage with SAP Cloud for Customer

Hello,
We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
Is it possible to do it using custom APIs without engagement of any middleware system?
Thanks,
Shikha

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

CTI Integration with SAP Cloud for Customer

HI,
Can some one help me how to connect cti with sap cloud for customer.

Hey Achyut,
Cloud for Customer supports CTI and their is an official document for the same as well.
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000101184&_SCENARIO=01100035870000000202&_OBJECT=011000358…
You can find related docs on service.sap.com/cloud4customer
Thanks,
Ravi

SAP Jam Integration With SAP Cloud For Customer

Hi Experts,
Can anyone have idea about how we can integrate the SAP JAM with SAP Cloud For Customer .
Any document or any guide please share with me.
Appreciate your help.
Many Thanks,
Mithun

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

Configuring PI during Integration of Cloud for Customer with ERP

Similar Messages

Maybe you are looking for