Email when Current Processor Changed : Normal Correction

Hello Team,
I have a query,
  In ChaRM ( Normal correction  scenario ), if we change current processor field of change request ( even manually ) , then email should go to the processor. Can this be set up? if Yes , Please let me know the procedure?
Best Regards,
Tushar

Daniel,
I assume that you followed the steps of this blog: Pep Up Your ChaRM - Part 1: HowTo Create a Smart e-Mail Action
However, if you want to send an email when a processor is changed, then that would involve some development work. What we did here at our company was we leveraged off of OSS note 865619. We used the BADI that was documented in here to do partner comparison, if the current processor is different from the assigned processor, then a flag would be sent to be used later by the conditions.
Hope this helps.
Ryan

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    Daniel,
    I assume that you followed the steps of this blog: Pep Up Your ChaRM - Part 1: HowTo Create a Smart e-Mail Action
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