Embedded Tab Custom Icon (Picture Problem)

Hello,
I'm having an issue getting my custom icon url picture to show up correctly. I resized using paint 20x20, even tried 19x19 and saved in png format. Jabber downloads the picture but it's tall and narrow. I can barely make out the picture. I read something about adding padding but have no clue what that means. Any help is appreciated. Thanks!

something similar was discussed in the following link;
https://supportforums.cisco.com/discussion/11590996/icons-custom-embedded-tabs-jabber-windows
look at the last reply where the following was mentioned;
Any image editor can be used to create icon. Foe example use online editor pixlr (http://pixlr.com/editor/).
Create 20x20 image for every state (Normal, Pressed, Hover e.t.c) of your icon.
Create a new 200x20 image
Add the different state images to this image as layers
Save the image as .png
i hope this helps.

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