Employee photo is causing one of our crystal reports to crash

Good Afternoon,
I'm currently using Crystal report engine version 9.2.3.884 as part of a Peoplesoft package.
I have created a new report using the PeopleSoft crystal ODBC driver delivered within the package.
One of the field retrieved contains the employee photo defined in Oracle DB as a BLOB field.
When I drag and drop the employee photo into the report, it crashes the application.
I've first checked if the photo was corrupted using JPEGsnoop.exe. The photo used is not corrupted.
After running a couple of tests I have found a workaround.
Take a print screen of the employee photo using snag it tool, copy it into MSPaint, save the photo with the same name, load the new version into oracle and drag the photo into my crystal report.
This new picture didn't crash the application.
In order to make sure that the issue was not due to the PeopleSoft ODBC driver, I ran the same test using the Oracle ODBC driver. It returned the same result.
I would like to understand why the original picture is causing my crystal report to crash.
Is there any existing fix related to this issue? Otherwise I would like to know how to report this issue to crystal report developers?
If you want some more detailed information (the employee photo I'm using) please let me know.
Thanks in advance for your support,
Best Regards.

Hi Sean,
Thanks a lot for your reply.
That's right it could be related to memory usage. I have already got this issue before, but the message is different. When I'm running my crashing test, I'm dealing with one photo only (6 Ko JPG format).
When I take a print screen of the photo causing my crystal report to crash, save it as the same format JPG using MS Paint, load it into oracle blob table and re-run the report using the new photo it works perfectly fine.
Prior to this I made sure that the photo was not corrupted using JPEGsnoop.exe.
If you want to I can give you the two JPG samples I'm using and a detailed explanation of the manipulation I'm doing.
Thanks,
Best Regards.

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