Employee Profile in Solution Manager - ITSM

Dear, We are going to implement the Solution Manager- ITSM (Service Desk), in our company, they have a Contact Center where the employee can call through a specific number and request an assistance from the IT Helpdesk.
Through the IVR the employee will be asked to enter his Employee ID number then transferred the call to the IT Helpdesk agent, now what they request is when the employee transferred to the agent, a Pop-up window will be opened in the IT helpdesk agent  desktop which show the employee information (his last incidents...etc.) so the employee can get an updates of his Opened incident, or the ask the agent to open a new incident for him.
so is it possible for this, Do we have a profile page for each employee contains his last incidents...etc. like a user profile.
P.S: the company who’s is responsible for passing the employee ID number to the agent desktop, request a URL with dynamic variable
where they can replace this variable with the employee ID number.so the SAP Service Desk page will be opened.
Regards,

Hello Yazeed,
Something like that ?
Regards,
Luis

Similar Messages

  • Copied Business Role in Solution Manager ITSM

    Hi All
    This is eunhwa.
    I have a question regarindg copied business role in Solution Manager ITSM.
    To copy business role, I copied technical roles Navigation profile, configuration key and PFCT Role ID. And then I copied
    a business Role. And assign copied technical roles to copied business role.
    And I changed Direct link group UI. For example, in copied business role ZSOLMANPRO, There were many
    direct links, I only left ‘incident’ and ‘problem.
    However when I selected incident’ in direct link, there was no transaction ‘zmin’ assign. I couldn’t create a incident.
    Why this error happened? Is there anything which I miss?
    Thanks.
    Best Regards,
    Eunhwa Park

    Hi,
    Well, there are multiple things you can check.
    1. If you are using IE
    You have to add the page/pop-up to the compatibility mode of your Browser.
    IE -> EXTRAS -> Settings for Compatibility Mode -> Add -> Refresh the CRM WEB UI
    2. Check if you had assign SM-CREATE in the ZSOLMANPRO Navigation profile. (In Assigning the direct link groups to Nav. Bar profile.
    3. Check whether you had authorizations for ZMIN in PFCG profile.
    4. Additionally check
    1905448 - How to restrict the suggested transaction codes when creating an ITSM
    Incident using CRM Web UI - Solution Manager
    5. In define transaction types corresponding transaction types are active. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
    6. Check the copy control whether they are fine. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
    7. Ensure that the transaction type's channel definition in customizing is set to 'CRM Web-Client UI'
    If your issue is still not resolved yet, please paste the error/screen you are getting.
    Regards
    Rishav

  • Solution Manager ITSM Web GUI

    Hello,
    Did someone know how to change default incidents sorting in ITSM Incidents search screen?
    Now when I run this Search screen with defined parameters all incidents are sorted by Incident ID Ascending and I would like to heve this Descending by default for all users.
    Reason is simple. To see new incidents on the top of search list.
    PS: This setting was changed after SOL system update from SP8 to SP10.
    Many thanks for help.

    Hi,
    I'm not familiar with that SolMan workflow (it's not in my system), and I'm not quite sure I understand your question!
    "Could I change this logic (buttons) so the user can reject or accept from the WI, without enter in the order, and modify the current step."
    Are you saying that task TS17207930 only contains text (explaining how to manually process a checklist), and you want to automate the steps that it describes?
    If yes, then you need to identify the relevant CheckList BOR object (or class) and see which methods it provides for you to use. Also, see which CheckList TS tasks are available for executing those methods.
    Then build a new task (based on DECISION.PROCESS) to provide Approve / Reject buttons to the user. Based on their decision, invoke the step to execute the relevant CheckList method
    Decision Task  --- Outcome: Approved --> Checklist.Approve step
                          ---- Outcome: Rejected --> Checklist.Reject step
    good luck!
    Paul

  • Difference between Solution manager and ASAP

    Hi All,
    Can anyone tell me what's the difference between SAP solution manager and ASAP?
    Regards
    Saroj

    ASAP stands For Accelerated SAP........its a SAP implementation methodology. It consists of Five phases---
    1. Project Preparation
    2. Business Blueprint
    3. Realization phase
    4. Final preparation phase
    5. Go live and Support
    For Solution manager u can follow this link:
    http://www.sap.com/services/pdf/BWP_SB_SAP_Solution_Manager.pdf
    ASAP and Solution Manager are tools used for managing SAP implementation and roll out project. Both supports sevral stages of the project as mention by Raj.
    The main Difference between three tools (ASAP, VSAP and Solution Manager) are as follow:
    ASAP:
    - Offline CD set with tools, content and a methodology for component-based implementation projects
    VSAP:
    - Offline CD set with tools, content and methodologies for Evaluation, Implementation and Continuous Business Improvement
    - ASAP CD set is used as a tool platform. ASAP content is included to cover the implementation phase
    Solution Manager:
    - Onsite platform to support key implementation actitivities
    - Including key ASAP concepts and tool features
    - Enhanced concepts to encompass the specifics of mySAP.com implementations
    - Integrated platform to support Implementation and operation of mySAP.com
    - Solution Manager is server based tool.
    More informaiton you can find from the following links:
    ValueSAP : https://www.service.sap.com/valuesapupdates
    Solution Manager: http://service.sap.com/solutionmanager
    some documents what is the duty of asap and solution manager i think with u can understand the difference.
    asap means,
    ASAP
    ASAP stands for Accelerated SAP. Its purpose is to help design SAP implementation in the most efficient
    manner possible. Its goal is to effectively optimize time, people, quality and other resources, using a proven
    methodology to implementation.
    ASAP focuses on tools and training, wrapped up in a five-phase process oriented roadmap for guiding
    implementation.
    The road map is composed of five well-known consecutive phases:
    • Phase 1 Project Preparation
    • Phase 2 Business Blueprint
    • Phase 3 Realization
    • Phase 4 Final Preparation
    • Phase 5 Go-Live and support
    In today's post we will discuss the first phase.
    Phase 1 : Project Preparation
    Phase 1 initiates with a retrieval of information and resources. It is an important time to assemble the
    necessary components for the implementation. Some important milestones that need to be accomplished
    for phase 1 include
    • Obtaining senior-level management/stakeholder support
    • identifying clear project objectives
    • architecting an efficient decision-making process
    • creating an environment suitable for change and re-engineering
    • building a qualified and capable project team.
    Senior level management support:
    One of the most important milestones with phase 1 of ASAP is the full agreement and cooperation of the
    important company decision-makers - key stakeholders and others. Their backing and support is crucial for a
    successful implementation.
    Clear project objectives:
    be concise in defining what your objectives and expectations are for this venture. Vague or unclear notions of
    what you hope to obtain with SAP will handicap the implementation process. Also make sure that your
    expectations are reasonable considering your company's resources. It is essential to have clearly defined
    ideas, goals and project plans devised before moving forward.
    An efficient decision making process:
    One obstacle that often stalls implementation is a poorly constructed decision-making process. Before
    embarking on this venture, individuals need to be clearly identified. Decide now who is responsible for
    different decisions along the way. From day one, the implementation decision makers and project leaders
    from each area must be aware of the onus placed on them to return good decisions quickly.
    Environment suitable for change and re engineering:
    Your team must be willing to accept that, along with new SAP software, things are going to change, the
    business will change, and information technology enabling the business will change as well. By
    implementing SAP, you will essentially redesign your current practices to model more efficient or predefined
    best business practices as espoused by SAP. Resistance to this change will impede the progress of your
    implementation.
    Building a qualified project team:
    Probably the most important milestone early in assembling a project team for the implementation. If you are
    implementing the materials management and plant maintenance modules, you need to include people from
    both of these departments. The team should also represent management as well as non management or
    "functional" personnel. Sometimes management is less aware of the day-to-day functions of an organization,
    including how implementing SAP will tactically influence those function
    ASAP- Second Phase- Business Blueprint
    SAP has defined a business blueprint phase to help extract pertinent information about your company that is
    necessary for implementation. These blueprints are in the form of questionnaires that are designed to probe
    for information that uncovers how your company does business. As such, they also serve to document the
    implementation. Each business blueprint document essentially outlines your future business processes and
    business requirements. The kinds of questions asked are germane to the particular business function, as
    seen in the following sample questions:
    1) What information do you capture on a purchase order?
    2) What information is required to complete a purchase order?
    Accelerated SAP question and answer database:
    The question and answer database (QADB) is a simple although aging tool designed to facilitate the creation
    and maintenance of your business blueprint. This database stores the questions and the answers and
    serves as the heart of your blue print. Customers are provided with a customer input template for each
    application that collects the data. The question and answer format is standard across applications to
    facilitate easier use by the project team.
    Issues database:
    Another tool used in the blueprinting phase is the issues database. This database stores any open concerns
    and pending issues that relate to the implementation. Centrally storing this information assists in gathering
    and then managing issues to resolution, so that important matters do not fall through the cracks. You can
    then track the issues in database, assign them to team members, and update the database accordingly.
    ASAP Phase- 3 - Realization:
    With the completion of the business in phase 2, "functional" experts are now ready to begin configuring SAP.
    The Realization phase is broken in to two parts.
    1) Your SAP consulting team helps you configure your baseline system, called the baseline configuration.
    2) Your implementation project team fine-tunes that system to meet all your business and process
    requirements as part of the fine tuning configuration.
    The initial configuration completed during the base line configuration is based on the information that you
    provided in your blueprint document. The remaining approximately 20% of your configuration that was not
    tackled during the baseline configuration is completed during the fine tuning configuration. Fine tuning
    usually deals with the exceptions that are not covered in baseline configuration. This final bit of tweaking
    represents the work necessary to fit your special needs.
    Configuration Testing:
    With the help of your SAP consulting team, you segregate your business processes into cycles of related
    business flows. The cycles serve as independent units that enable you to test specific parts of the business
    process. You can also work through configuring the SAP implementation guide (IMG). A tool used to assist
    you in configuring your SAP system in a step-by-step manner.
    Knowledge Transfer:
    As the configuration phase comes to a close, it becomes necessary for the Project team to be self-sufficient
    in their knowledge of the configuration of your SAP system. Knowledge transfer to the configuration team
    tasked with system maintenance (that is, maintenance of the business processes after Go-live) needs to be
    completed at this time.
    In addition, the end users tasked with actually using the system for day-to-day business purposes must be
    trained.
    ASAP Methodology - Phase 4 - Final Preparation:
    As phase 3 merges into phase 4, you should find yourselves not only in the midst of SAP
    training, but also in the midst of rigorous functional and stress testing. Phase 4 also
    concentrates on the fine tuning of your configuration before Go-live and more importantly, the
    migration of data from your old system or systems to SAP.
    Workload testing (including peak volume, daily load, and other forms of stress testing), and
    integration or functional testing are conducted to ensure the accuracy of your data and the
    stability of your SAP system. Because you should have begun testing back in phase 2, you do
    not have too far to go until Go-live. Now is an important time to perform preventative
    maintenance checks to ensure optimal performance at your SAP system.
    At the conclusion of phase 4, take time to plan and document a Go-live strategy. Preparation for
    Go-live means preparing for your end-users questions as they start actively working on the new
    SAP system.
    ASAP - Phase 5 - Go-live and Support:
    The Go-live milestone is itself is easy to achieve; a smooth and uneventful Go-live is another
    matter altogether. Preparation is the key, including attention to what-if scenarios related not only
    to the individual business processes deployed but also to the functioning of technology
    underpinning these business processes and preparation for ongoing support, including
    maintenance contracts and documented processes and procedures are essential
    solutionmanager means,
    SAP Solution Manager
    Purpose
    The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
    Features
    Implementation of the mySAP Business Suite
    • All phases of the implementation project (Business Blueprint, Configuration) are performed centrally in the Solution-Manager system.
    • Central project documentation repository in the Solution Manager
    • Integrated Project Administration allows you to manage planning schedules, human resources and other project data.
    Customizing Synchronization
    • The Customizing Scout, with which you can compare customizing in various SAP components, e.g. an ERP system with SAP MDM
    • The Customizing Distribution, with which you can synchronize customizing in various SAP components.
    Test
    • You can use the Test Workbench to organize and perform tests at the end of a project phase.
    • Reuse of the project structure for process-oriented tests
    Global rollout
    Integrated authoring environment, with which customers and partners can create their own templates, which they can reuse in subsidiaries, e.g. in a global rollout
    E-Learning management
    Creation of training material and learning maps (computer-supported self-tuition courses) to train end users after the implementation of new functions
    Solution Monitoring
    • Central system administration
    • Analyze your system landscape with Service Level Reporting
    • System monitoring in real time
    • Business Process Monitoring
    Services
    Access to programs and Services, which help you to monitor and optimize the performance and availability of your system landscapes, and minimize your operational system risks
    Service Desk
    Solution support with workflow to create and handle problem messages
    Change Management
    Management of change requests, with workflow for the monitoring and audit of changes and transports in your system landscape, with the Change Request Management.
    See also:
    • Projects
    • Solution Monitoring
    SAP Solution Manager Roles
    Authorization Concept
    • Project Authorizations
    The following composite roles contain the authorizations required for the tasks to be performed in a project:
    ○ Project Leader
    ○ Application Consultant
    ○ Development Consultant
    ○ Technical Consultant
    There are individual roles for Roadmap administration.
    • Production Authorizations
    Production authorizations are in individual roles for the functions:
    ○ Solution Directory
    ○ Solution Monitoring
    ○ Service Data Control Center
    ○ Service Desk
    ○ Corporate Functionality
    ○ Solution Manager Diagnostics
    ○ Solution Reporting
    Use
    Adjust the SAP Solution Manager roles to your requirements.
    Overview of Roles in Solution Manager
    If you use trusting-trusted RFC connections, assign the authorization profile S_RFCACL to the user, as well.
    Scenario Role
    Implementation and Distribution SAP_SOL_PM_COMP
    SAP_SOL_AC_COMP
    SAP_SOL_BC_COMP
    SAP_SOL_TC_COMP
    SAP_SOL_RO_COMP
    SAP_SOL_RE_COMP
    SAP_SOL_LEARNING_MAP_DIS
    SAP_DMDDEF_DIS
    Implementation and Distribution (Roadmaps) SAP_RMDEF_RMAUTH_EXE
    SAP_RMDEF_RMAUTH_DIS
    Implementation and Distribution (E-Learning Management) SAP_SOL_TRAINING_EDIT
    Service Desk (Service Desk) SAP_SUPPDESK_ADMIN
    SAP_SUPPDESK_PROCESS
    SAP_SUPPDESK_CREATE
    SAP_SUPPDESK_DISPLAY
    Service Desk (Corporate Functionality) SAP_SUPPCF_ADMIN
    SAP_SUPPCF_CREATE
    SAP_SUPPCF_PROCESS
    Service Desk (Issue Tracking) SAP_SV_SOLUTION_MANAGER
    SAP_SV_SOLUTION_MANAGER_DISP
    SAP_SUPPDESK_ADMIN
    SAP_SUPPDESK_PROCESS
    SAP_SUPPDESK_DISPLAY
    Change Request Management (Schedule Manager; Service Desk, cProjects)
    SAP_CM_CHANGE_MANAGER
    SAP_CM_DEVELOPER_COMP
    SAP_CM_TESTER_COMP
    SAP_CM_OPERATOR_COMP
    SAP_CM_PRODUCTIONMANAGER_COMP
    SAP_SOCM_REQUESTER
    SAP_CM_ADMINISTRATOR_COMP
    Solution Monitoring
    (Service Data Control
    Center)
    SAP_SDCCN_ALL
    SAP_SDCCN_DIS
    SAP_SDCCN_EXE
    Solution Monitoring
    (Solution Directory)
    SAP_SOLMAN_DIRECTORY_ADMIN
    SAP_SOLMAN_DIRECTORY_EDIT
    SAP_SOLMAN_DIRECTORY_DISPLAY
    Solution Monitoring
    (Operations)
    SAP_SV_SOLUTION_MANAGER
    SAP_SV_SOLUTION_MANAGER_DISP
    SAP_SETUP_DSWP
    SAP_SETUP_DSWP_SLR
    SAP_SETUP_DSWP_SM
    SAP_SETUP_DSWP_BPM
    SAP_SETUP_DSWP_CSA
    SAP_OP_DSWP
    SAP_OP_DSWP_SLR
    SAP_OP_DSWP_SM
    SAP_OP_DSWP_EWA
    SAP_OP_DSWP_BPM
    SAP_OP_DSWP_CSA
    Solution Reporting SAP_SOL_REP_ADMIN
    SAP_SOL_REP_DISP
    Solution Manager Diagnostics SAP_SMDIAG_WIZARD
    SAP_SMDIAG_TEMPLATE
    Cf.:
    ● Overview of Roles and Profiles in Satellite Systems
    ● SAP Solution Manager 4.0 configuration guide
    ● SAP note 834534
    ● SAP note 803142
    Overview of Roles and Profiles in the Satellite Systems
    Use the profiles below for SAP R/3 Release before SAP Web Application Server 6.10. Use the profiles below from SAP R/3 Release SAP Web Application Server 6.10.
    If you use a trusting-trusted RFC connection, assign the authorization profile S_RFCACL to the user, as well.
    Scenario Roles (Release > 6.10) Profile ( SAP_S_CUS_CMP S_CUS_CMP Data read access
    SAP_S_CMSREG S_CMSREG Central system repository data
    SAP_S_BDLSM_READ S_BDLSM_READ SDCCN data
    Adjust Roles and Profiles
    Before you assign SAP standard roles and profiles to users, copy and specify them.
    SAP delivers roles and profiles with default values. If they are missing, you must set the values in the authorization objects yourself. Proceed as follows:
    1. Load the roles/profiles from client 000 into your target client. You can:
    ○ Transport client 000 into your target client (roles and profiles)
    ○ Upload und Download (for roles in transaction PFCG)
    ○ RFC connection in transaction PFCG (for roles; menu path: MENU ® READ FROM OTHER SYSTEM WITH RFC). In this case, you must have set-up the RFC connection (transaction SM59).
    2. Copy the roles/profiles into your namespace.
    a. Choose Role Maintenance (transaction PFCG).
    b. Enter a role name and choose Copy Role.
    c. Enter the name of the new role in the To Role field.
    d. Choose Copy All.
    e. Save.
    3. Complete missing values in the authorization objects.
    a. Choose the Authorizations tab.
    b. Choose ChangeAuthorization Data.
    c. Enter your own values for the authorization objects, or double-click on the yellow traffic light.
    The authorization objects appear with a green traffic light.
    d.
    When you double-click on the yellow traffic light, the value “*” appears. This grants full authorization for this field of the authorization object.
    e. Save.
    f. Generate the authorization profile.
    4. Assign the role to users.
    a. Choose the Users tab.
    b. Enter the user names.
    c. Choose User Adjustment.
    d. Save.
    You can also assign the roles to the users, in the user maintenance (transaction SU01).
    e.
    Project Authorization
    Roles
    The roles in the SAP Solution Manager are composite roles, which contain individual roles, which in turn contain authorizations for individual functions, e.g. for the Business Blueprint.
    The following composite roles contain the central authorizations which they require for projects, and can be tailored to suit individual projects:
    ● Project leaders are responsible for organizing and planning the project, and monitoring costs and deadlines.
    ● Application consultants consultants are responsible for business content and the documentation of operational activities. This composite role has limited authorization and is intended for project members who need to be adjusted individually.
    ● Development consultants are responsible for the development of customer-specific programs and authorizations.
    ● Technical consultants are responsible for installing systems and providing technical support to users.
    ● Display user/Read only : contains SAP Solution Manager display/read only authorization.
    ● Read authorization depending on status in Document Management : only contains read authorization per status in Knowledge Warehouse Document Management
    See also:
    ● Solution Manager Roles Overview
    ● Overview of Roles and Profiles in Satellite Systems
    ● SAP Solution Manager 4.0 configuration guide
    ● SAP note 834534 (Roles in the Solution Manager)
    ● SAP note 803142 (Roles in Satellite Systems)
    Project Manager
    Technical name: SAP_SOL_PM_COMP
    Tasks
    Project managers are responsible for the realization of the desired project results and the daily management of the project. They anticipate deviations from the project direction and carry out the necessary corrective measures immediately. Project managers should also understand the integration of the business processes within the enterprise.
    Project managers are also members of the steering committee. They have decision-making authority in matters concerning the program and budget. He forwards strategic questions to the sponsor in order to make joint decisions.
    Activities in SAP Solution Manager
    The main responsibilities of the project manager include:
    • Organizing the entire project
    • Developing strategies and procedures for an efficient SAP implementation
    • Developing and maintaining the time schedule for the implementation project
    • Finalizing and managing the project scope, budget and deadlines in accordance with the approved plans
    • Assigning and managing resources
    • Monitoring project progress on a weekly basis
    • Carrying out evaluations and analyses
    • Carrying out a formal review at the end of each phase
    • Clarifying open issues in good time
    • Reporting regularly to the review committee on the progress and status of the project
    • Representing the project internally and externally
    • Giving status updates to the whole project team
    Project managers can also copy content from a ValueSAP Edition 2 project into an SAP Solution Manager project. See the migration tool documentation.
    Notes on Tailoring
    If you require additional authorization, you can use the role SAP_BC_CUS_ADMIN: It contains authorization for the administration of customizing projects in the component systems.
    The SAP Solution Manager configuration guide contains further information about authorizations in the component systems.
    Integration
    The project manager defines the content and the time frame of an implementation project, manages resources and monitors project progress. The application consultant reports to him and supports him in an administrative function.
    Application Consultant
    Technical name: SAP_SOL_AC_COMP
    Tasks
    Application consultants are responsible for making sure that the Business Blueprint and software configuration are tailored to the business processes and that analysis and report requirements are fulfilled. They use their knowledge of proven business procedures to support them in these tasks. Application consultants also function as advisers and work closely with the rest of the project team.
    They also work in close cooperation with legacy system experts, when extraction of legacy data is necessary.
    Activities in SAP Solution Manager
    The main responsibilities of the application consultant include:
    • Supporting definition and modeling of business processes
    • Checking how the business model works with the SAP products
    • Configuring the software to suit the required business processes and to meet analysis and report requirements
    • Determining the global and local standardization requirements
    • Determining requirements for organizational change in the enterprise
    • Supporting knowledge transfer to other project team members
    • Supporting organization and performance of tests
    • Defining requirements for authorization profiles and access authorizations
    • Analyzing statistical performance and passing on recommendations for improvement to support
    • Creating and developing data solutions and strategies to meet the requirements of the corresponding SAP component (for example, APO, BW, CRM)
    • Creating end user training materials for the new functions
    The application consultant is not responsible for:
    • The technical implementation of the solution
    • The programming of interfaces and other developments
    • Recurring problems with the quality of data (problems with data quality should be passed on to the project manager)
    Notes on Tailoring
    This role only contains basic functions. The following roles are available for additional authorizations:
    • SAP_BC_CUS_CUSTOMIZER contains authorizations for working with IMG activities.
    The following role is useful for the application components:
    • SAP_BC_CUS_CUSTOMIZER
    Integration
    Application consultants are responsible for the development of business content and the documentation of operative activities in accordance with the appropriate standards. The development consultant develops customer-specific programs and their authorizations.
    Development Consultant
    Technical name: SAP_SOL_BC_COMP
    Tasks
    Development consultants work with the project manager and the application consultant on the planning and organization of the authorization concept. They also perform developmental tasks and customer-specific developments.
    Activities in SAP Solution Manager
    The main responsibilities of the development consultant include:
    • Organizing authorizations
    • Developing ABAP programs, for example, interfaces, forms, or modifications
    • Working with the ABAP Workbench
    Notes on Tailoring
    The following roles are available for additional authorizations:
    • SAP_BC_DWB_ABAPDEVELOPER contains authorization for implementing new applications and enhancements and for changing and modifying standard applications using the tools and services provided in the ABAP Workbench.
    • SAP_BC_TRANSPORT_ADMINISTRATOR contains all authorizations for the Change and Transport System
    Integration
    Development consultants work for the project manager and the application consultant and carry out programming tasks, in contrast to technical consultants who act as system administrators and are responsible for installing systems and providing technical support to users.
    Technical Consultant
    Technical name: SAP_SOL_TC_COMP
    Tasks
    Technical consultants plan the technical requirements for a project with the project manager and the manager of the technical team and then carry out the required technical tasks in the system.
    Depending on the scope and complexity of the implementation, technical consultants may work in several areas, for example, system administration, database administration, network administration, operating system administration, development of cross-application components, or ABAP development.
    For international projects, technical consultants also manage consultancy in the following areas:
    Country-specific business requirements and country-specific SAP software requirements
    Language-specific or codepage-specific requirements
    Time-zone issues
    Activities in SAP Solution Manager
    The main responsibilities of the technical consultant include:
    Setting up and installing the system landscape
    Managing the system landscape and the corresponding transport landscape
    Providing support and advice in all technical questions during an implementation project
    Giving daily updates on the technical direction of the project including communicating deviations in the project
    Developing and realizing the Cutover Plan before going live
    Communicating effectively with the business process team
    Transferring knowledge effectively to employees in system administration
    In order to be able to carry out these tasks, the technical consultant should meet the following requirements:
    A sound knowledge in the areas of databases, networks, programming and Internet technology
    A sound knowledge of the SAP solutions
    Notes on Tailoring
    The following roles are available for additional authorizations:
    SAP_BC_RRR_SAA_ADMIN provides the authorization for executing all the tasks in the System Administration Assistant.
    Integration
    The technical consultant acts as a system administrator and is responsible for installing systems and providing technical support to users, in contrast to the basis consultant who works under the instruction of the project manager and the application consultant and carries out programming tasks.
    Read Authorization by Document Status
    Technical name:
    Use the specified individual role to:
    ● display business process scenarios, business processes steps, etc. of your solution, in the Solution Directory.
    Integration
    Use the Solution Monitoring role SAP_SV_SOLUTION_MONITORING_DISP to display the Solution Directory and sessions in Solution Monitoring.
    Adjustment
    Adjust Roles and Profiles
    Solution Monitoring Roles
    Tasks
    Authorizations specified for the Solution Monitoring in the SAP Solution Manager:
    for the Solution Monitorin sessions, classified by the areas Operations Setup and Operations
    general individual role to display all sessions
    Display all Sessions
    general individual role to edit all sessions
    Edit all Sessions
    Activities
    Authorizations are assigned to the roles. Specify user access to the session. There are the following authorizations:
    A The user with the role has full authorization for the transaction or session.
    D The user with the role can call the transaction or session in display mode.
    N The user with the role has no authorization for the transaction or session.
    Operations Setup session authorizations
    Individual role Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SETUP_DSWP A A A A
    SAP_SETUP_DSWP_SLR A N N N
    SAP_SETUP_DSWP_SM N A N N
    SAP_SETUP_DSWP_CSA N N A N
    SAP_SETUP_DSWP_BPM N N N A
    Operations session authorizations
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_OP_DSWP A A A A A
    SAP_OP_DSWP_EWA A N N N N
    SAP_OP_DSWP_SLR D A N N N
    SAP_OP_DSWP_SM N N A (1) N N
    SAP_OP_DSWP_CSA N N N A (1) N
    SAP_OP_DSWP_BPM N N N N A
    SAP_SV_SOLUTION_MANAGER_DISP session authorization
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SV_SOLUTION_ MANAGER_DISP D D D D D
    SAP_SV_SOLUTION_MANAGER session authorization
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SV_SOLUTION_ MANAGER A A A A A
    (1) – from Release 3.20 SP02
    Cf.:
    Overview of Roles and Profiles
    SAP Solution Manager 3.2configuration guide
    SAP note 625773
    Notes on Tailoring
    You can use and combine the individual Solution Monitoring roles individually, according to your requirements.
    Special authorizations for specific checks in individual sessions, are described in the online documentation of the sessions:
    See also:
    Set-Up Central System Administration
    Using business process monitoring
    Integration
    If you need authorization for specific areas in the SAP Solution Manager, in addition to the authorizations for Solution Monitoring, use the associated individual roles with the specific authorizations:
    Change Request Management
    Service Desk
    Service Data Control Centre
    Solution Directory
    General Administration and Display Authorization
    Technical name: SAP_SV_SOLUTION_MANAGER
    Technical name: SAP_SV_SOLUTION_MANAGER_DISP
    Tasks
    Authorizations are assigned to the roles. Specify user access to the session. The following authorizations are available for your project:
    A The user with the role has full authorization for the transaction or session.
    D The user with the role can call the transaction or session in display mode.
    N The user with the role has no authorization for the transaction or session.
    Activities in
    Both individual roles have full authorization for the sessions in their areas.
    If you only assign one of the roles to a user, the system only offers the user this area in the system interface.
    They have display authorization for other transactions, according to the requirements of the session types:
    ■ SDCCN (Service Data Control Centre) for SAP EarlyWatch Alert and Service Level Reporting
    ■ SOLMAN_DIRECTORY (Solution Directory) for business process monitoring
    Special authorization objects
    Authorization Object Activity Meaning
    D_SOL_VIEW 20 (Operations) Determines which area can be processed and displayed in the SAP Solution Manager.
    D_SOLMANBU A (Bundle ID) Restricts processing by sessions.
    ■ SDCCN (Service Data Control Centre) for Service Level Reporting
    ■ SOLMAN DIRECTORY (Solution Directory) for business process monitoring
    Special authorization objects
    Authorization Object Activity Meaning
    D_SOL_VIEW 10 (Operations Setup) Determines which area can be processed and displayed in the SAP Solution Manager.
    D_SOLMANBU A Restricts processing by sessions.
    Activities in the session type roles
    ●
    Functional roles
    Role Technical name Bundle ID Further explanation
    Operations Setup
    Service Level Reporting SAP_SETUP_DSWP_SLR EWA_CUST Additional display authorization for the transaction SDCCN (Service Data Control Centre)
    System monitoring SAP_ SETUP DSWPSM SOL_MON Additional authorization to call the Solution Manager Diagnostics wizard
    Central System Administration SAP_ SETUP_DSWP_CSA SOL_CSA Authorization object S_SAA_ADMI controls authorizations for customizing
    checks.
    Business process monitoring SAP_SETUP_DSWP_BPM BPM_JOBM
    CP_BPM
    CP_BPM_R
    SOL_BPMO
    Additional display authorization for the Solution Directory
    Operations
    SAP EarlyWatch Alert SAP_OP_DSWP_EWA EW_ALERT Additional full authorization for the transaction SDCCN (Service Data Control Centre)
    Service Level Reporting SAP_OP_DSWP_SLR EW_CONS Additional display authorization for the transaction SDCCN (Service Data Control Centre)
    Central system
    administration
    SAP_OP_DSWP_CSA SOL_CSA
    System
    monitoring
    SAP_OP_DSWP_SM SOL_MON Additional authorization to call the Solution Manager Diagnostics wizard
    Business process
    monitoring
    SAP_OP_DSWP_BPM BPM_JOBM
    CP_BPM_R
    SOL_BPMO
    Additional display authorization for the Solution Directory
    ■
    Adjustment
    You can adjust the roles to your requirements.
    If you also need authorization to display the Business Process MONITORING session, as well as the functional role for Service Level reporting in Operations , to check the business processes for the Service Level report, you can:
    i. copy the authorization object D_SOLMANBU into the role and adjust it to your requirements (activity: 1; bundle ID: BPM_JOBM; CP_BPM_R; SOL_BPMO)
    ii. give the user the role and adjust the authorization object D_SOLMANBU to your requirements (activity 1).
    Integration
    You can combine the functional roles with other roles in the area:
    ● Service Desk
    ● Change Management
    ●
    If you want to create a Service Desk message from a Business Process MONITORING session, you need the role for the user in a message system , as well as the functional role for business process monitoring .
    The online documentation for the sessions describes the scenarios in more detail.
    Solution Reporting Roles
    Technical name: SAP_SOL_REP_ADMIN
    Technical name: SAP_SOL_REP_DISP
    Tasks
    The individual roles administer and display Solution Reporting.
    Activities in
    Tasks
    The specified role sets up service connections to SAP.
    Adjustment
    Adjust Roles and Profiles
    Simple way to differentiate is ASAP is a methodology for SAP Project Implementation where as Solution Manager is a document repository to store the documentation that u will create during all phases of the project.

  • Using HR data in R/3 to create business partners in Solution Manager

    Is it OK for me to setup Solution Manager to automatically download HR data from R/3 to create the Business Partners (employee role) in Solution Manager?
    We have setup SAP CRM 4.0 to automatically download the HR data and create Business Partners (employee role) in CRM.  Since Solution Manager has the CRM component in it, I assume we can do it as well in Solution Manager.
    Regards,
    Mel Calucin
    Bentley Systems

    We did it, i don't see the problem...

  • Solution Manager 4.0 Solution Monitoring User -Roles-Profiles for Satellite

    Hi All,
    I have installed Solution Manager 4.0 (OS -Linux ,Database - DB2) .
    Now i need to connect solution manager to the R/3 4.6C
    Satellite Systems (DEV, QAS ,PRD) for Solution Monitoring
    and Service level Reporting .
    I have read the configuration guide , but unable to get clear idea .
    1) what users (alos type of user -Dialog , Service, Communication etc) do i need create in DEV , and Test in QAS  for solution Monitoring  .
    2) what exact roles /profiles need to be assigned to these users in satellite systems .
    3) what users/roles /profiles needs to be done in SOLMAN system
    i have applied all the required plug ins and support packs
    in satellite systems and solman 40 ..
    Please advice  . Your response will be a great help for me .
    Satish

    Hello Satish,
    Just clarify, if u have meant connecting the satellite systems for EWA reports to be precise. Early watch Reports. If its is the case, then repond so that i can putin my inputs which may be helpful for you in this config.
    Rgds,
    Sri

  • Adding system to ITSM in Solution Manager

    We have ITSM implemented and is being used by some of the systems in landscape. We have a requirement o add few more systems to add to ITSM. The users of the systems should be able to create incidents, RFCs & UCs in ITSM. We are using Solman 7.1 SP8. Can you please provide with the process documents to implement it. Your hekp is highly appreciated.
    Thanks in advance.

    Hi Venu,
    Please note that for CHARM you need to create the project and add the logical components there and activate the charm functionality, you will be then able to create the RFCs and UCs, however For ITSM, as soon as system is managed in SMSY/LMDB, ibase will get generated (governed by IB_GEN_AUTO in t-code DNO_CUST04),
    Its always advisable to run the managed system setup (till RFC connections) for the systems you want to include.
    For the configuration guides and help, go to below link
    Configuration and Administration of ITSM - SAP IT Service Management on SAP Solution Manager - SCN Wiki
    Thanks
    Rishav

  • CRM/BP/UI config for ITSM in Solution Manager

    Hi,
    I do apologise if this has been answered elsewhere - I did do quite a bit of searching first. I have completed the technical configuration of ITSM in our Solution Manager system (7.1 SPS10) and have created BP's for all the SAP users in the default client. Technically, everything seems to be working, but I am now tasked with the "fine tuning" where I need to be able to specify users to belong to a distribution list that must be the first level support, etc. We only really want to use the Service Desk functionality of the ITSM and I don't know how to limit the ITSM configuration to just the Service Desk where a user can log an incident, it must be auto forwarded to the 2 users that are 1st level support and then whatever workflow that needs to be driven from there. I'm open to correction, but this is more the CRM/BP aspect of configuration and I can't seem to find a guide that explains how to do this just for Service Desk on Solution Manager. Can anyone please point me in the right direction?
    Thanks.
    Des.

    Dear Desmond,
    I thin you are looking for Dispatching Messages to the support team.  The message dispatching to work properly, the following three core components must be maintained.
              - Organizational Model
              -  Rule Definition
              -  Action Definition
    Please check the following link
    http://scn.sap.com/docs/DOC-30133
    Thanks, Rayees Palot

  • Create a Support Message in Production system showing up in Solution Manage

    Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
    I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
    Thanks
    Paul

    Hi Paul
    The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
    Make sure your RFC's are trusted and that you have SAP ALL during config.
    I hope this will help:
    Setup Service Desk
    Steps to follow while configuring support desk.
    1) Implement the note 903587 .
    2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
    3) Check all the objects in the table BCOS_CUST using transaction SM30.
    Appl : OSS_MSG
    + :W
    DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
    + :CUST 620
    + :1.0.
    *4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
    4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
    4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
    4.3) Activation of the following components has to be done by replicating the previous steps
    3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
    3.2) SOLMAN40_SDESK_ACTIONLOG_001
    3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
    3.4) SOLMAN40_SDESK_TEXTTYPES_001
    *Depends upon the number of inactive BC set objects that we have after the upgrade.
    4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
    5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
    Number ranges for ABA notifications
    5.1) create an internal and external number range using transaction DNO_NOTIF.
    5.2) assign number range intervals to groups internal and external.
    5.3) SLF1 is the internal number range group
    5.4) SLF2 and SLF3 is the external number range interval
    5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
    5.51) Go to transaction DNO_CUST01
    5.52) From the GOTO menu select the menu item DETAILS
    5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
    The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
    Number ranges for Support Desk notification
    5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
    5.6) Then assign both the external and internal numbering
    5.61) Go to SPRO and then to SAP Solution Manager
    5.62) Then select General Settings and then select Transaction types
    5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
    5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
    5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
    6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
    6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
    6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
    7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
    8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
    8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
    8.2) Select the item Service Desk and then to general settings.
    8.3) Execute the category u2018Define Transaction Typesu2019.
    8.4) Select the transaction type as SLFN
    8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
    9) Activate the partner/ Organization
    9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
    9.2)Find the entries starting with HRALX
    HRALX-HRAC WITH VALUE 'X'.
    HRALX-OBPON WITH VALUE 'ON'.
    HRALX-PBPON u2018ONu2019.
    HRALX-MSGRE u2013 u20180u2019.
    9.3) If entries are not found create it.
    10) Generate Business partner screens
    10.1) Go to transaction BUSP.
    10.2) Execute the report with the following parameters
    CLIENT - Client in which business partners should be created (solution manager client)
    APPLICATION OBJECT-
    SCREEN - *
    Generate all/ selected screens - All screens.
    delete sub screen containers -
    11) implement SAP note 450640.
    11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
    11.2) Execute it with test mode box unchecked.
    If a new relationship is to be created then steps 12 and 13 has to be followed
    12) To create a relationship category
    12.1) Go to transaction BUBA
    12.2) Select the entry CRMH00: Undefined relationship
    12.3) click on copy
    12.4) Rename CRMH00 to ZCRMH00.
    12.5) CREATE A RELATIONSHIP CATEGORY.
    IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
    ' FROM BP2 : IS A PART OF ATTUNE
    13) Add the relationship category to the support team partner function
    13.1)Use SPRO
    IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
    -> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
    13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
    13.3) In the field relation ship category, Select the newly created relationship category and save.
    14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
    15) Create a new access sequence for the support team determination
    15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
    SAP Solution Manager -> Configuration ->
    -> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
    ->Define Access Sequence
    15.2) Click on New Entries
    15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
    15.4) Create an new Individual Access with the following value:
    u2022 Batch Seq: 10
    u2022 Dialog Seq : 10
    u2022 Source : Business Partner Relationship.
    u2022 Detail on the source:
    u2022 Partner Function : Reported By (CRM)
    u2022 Mapping/restrictions
    u2022 Flag Mapping/definition for partner being Searched
    u2022 Partner Function in Source: Support Team (CRM).
    Save it.
    This Access Sequence will give us the Partner which has the relationship assigned
    to the Support Team in the Reported By partner data.
    16) Adapt the partner determination schema/Function
    16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
    SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
    -> Partner Determination Procedure -> Define Partner Determination Procedure.
    16.2) The two options to adapt partner determination schema are
    16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
    16.22) select the line starting with SLFN0001 or the newly created procedure.
    16.23) Double Click on Partner Function in Procedure.
    16.24) Select the Partner Function "Support Team", and click Details.
    16.25) in the detail view only change the Partner Determination/access Sequence to
    the one we've just created. Save your entry.
    17) Create a root organizational model.
    17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
    17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
    17.3) enter the organizational unit, the description and save it.
    18) Create the support team organization
    18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
    19) Create the business Partners.
    19. 1) Key users- End user (Business Partner General) ,Address should be specified.
    19.2) go to the transaction BP.
    19.3) create a new Person, Select the role: Business Partner (Gen).
    For Identification of the key user
    19.31) click on the identification tab
    19.32) enter a line in the identification number formatted as follows
    IDTYPE : CRM001.
    Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
    eg: USER NAME : USER1.
    CLIENT : 100.
    SID : ER1.
    INSTALL NUMBER : 123456789.
    IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
    20) Message Processors- Support Team members .
    20.1) they should be created first as the users in the corresponding client of the solution manager.
    20.2) As business partners they will have the role 'EMPLOYEE'.
    20.3) Go to transaction BP .
    20.4) Create New Person with the role employee.
    20.5) In the Identification tab you should enter the user name in the employee data/User Name.
    eg: username: proc1
    enter proc1 in the field User name.
    21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
    22) Assign the business partners (Message Processors) to the previously created support team.
    22.1) Go to transaction PPOMA_CRM.
    22.2) Select the support team 1.
    22.3) Click on create
    22.4) select position
    22.5) call it 'MPROC_T1/Message Processors for team 1
    22.6) Replicate it for the other support teams.
    22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
    choose owner/Business Partner find and select the business partner
    22.8) Validate and Save it.
    22.9) If the assignment of business partner is not possible then implement the note 1008656
    Or 997009
    23) Create the iBase component
    23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
    23.2) or use the transaction IB51 to create the installed base.
    23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
    24)Assign Business Partners to iBase Components
    IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
    -> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
    *--optional--
    If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
    Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
    Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
    Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
    now to assign the partner Function "System Administrator".
    25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
    26)Define the transaction variant for the message processors
    Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
    Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
    27) Go to transaction PFCG
    27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
    27.2) Give a description Message Processor role and save it.
    27.3) Go to the menu tab and choose add report
    27.4) select the report type : ABAP Report
    27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
    27.6) Enter the previously created variant.
    27.7) flag the skip initial screen box.
    27.8) flag the SAPGUI for windows.
    27.9) Create a new transaction with tcode starting with Y or Z.
    27.10)Display this transaction and check the values at the bottom of the screen
    in the subscreen Default Values, you should have the following parameters:
    u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
    u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
    u2022 D_SREPOVARI-NOSELSCRN = X
    And also all the user should have the correct role.

  • Error in RFC SM_DM1CLNT800_BACK to Solution Manager System Message no. STMWFLOW025

    Hi,
    I am facing an issue in our Test landscape. One of our team member uninstalled solman system which was connected to all other system. CHarms was partly configured in it, so other technical team used to reach to solman for creating TR# and also release the TR from Solman. Now that the system was removed abruptly we are facing this issue and I have checked few things as below:
    1) Checked for domain link entries in STMS and TP profile file, could not find anything. Nor there is any option to delete domain link as there is for create
    2) Checked the RFC its was working as new Solman with the same host name and other details has been brought back with out any settings yet in it.
    3) I deleted the RFC SM_DM1CLNT800_BACK in the managed system and had a backup copy created before deleting it. But still get the error "Error in RFC SM_DM1CLNT800_BACK to Solution Manager System" in more help I see this Message no. STMWFLOW025
    4) Message no. STMWFLOW025 - It gives me an indication that this is something to do with the domain link and the Workflow of the TMS.
    5) Checked BCOS_CUST table and it has an entry for this RFC. - Should I be removing this entry and will this resolve the issue?
    I need help in resolving this issue and also if one of you could share a blog for the proper configuration removal process of a managed system from Charms and ITSM I think it would be very helpful. I could only find process and step towards configuration and not how to unconfigure the system.
    Thanks in advance
    Ashish

    Hi
    The issue is now resolved, this is how I did it.
    1) Removed entries from BCOS_CUST from client 000 for OSS_MSG which was pointing to the RFC name
    Then got another error:
    No RFC connection to the central lock information management system.
    The project lock functionality is active in the local system, but there is no RFC connection to the Solution Manager system.
    2a) Ran the report in SA38 TMW_CONTROL_PROJECT_LOCK with selection for Deactivate the "project lock functionality".
    2) Filled the "Deactivate Project Lock" field with "X" then clicked EXECUTE.
    Problem got Solved.
    Thanks
    Ashish

  • Implementing the Enterprise Support in Solution Manager

    Hi Experts,
    Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
    Also let me know what are steps involved in implementing the enterprise support.
    Thanks in Advance
    Hari

    Hello Hari,
    In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
    The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
    1. SAP Solution Manager basic settings (IMG)
      a) Initial Configuration Part I
      b) Maintain Profile Parameters
      c) Maintain Logical Systems
      d) Maintain SAP Customer Numbers
      e) Initial Configuration Part II
         1) Activate BC Set
             a) Activate Service Desk BC Set
             b) Activate Issue Monitoring BC set
             c) Set-up Maintainance optimizer
             d) Change online Documentation Settings
             e) Activate Solution Manager Services
             f) Activate integration with change request Managemnt
             g) Define service desk connection in Solution Manager
       2)Get components for SAP Service Market place
            a) Get SAP Components
       3) Get Service Desk Screen Profile
           a)generate Business Partener Screen
       4)Copy By price list
           a)activate Service Desk BC Set
           b)Activate Issue Monitoring BC set
           c)Set-up Maintainance optimizer
          f) Business Add-In for RFC Connections with several SAP customers
          g) Business Add-In for RFC Connection of Several SAP Cust. no.
          h) Set-Up SAP Support Connection for Customers
          i) Assign S-user for SAP Support Portal functionality
          j) Schedule Background Jobs
          k) Set-Up System Landscape
          l) Create Key Users
          m) Create Message Processor
    2. Multiple SAP Customer Numbers
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Set-Up SAP Support Connection for Customers
    3. Data transfer from SAP
          a) Data Transfer from SAP
    4. Create u201COrganizationu201D Business Partner
    5. Service Provider function (IMG)
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Business Add-In for Text Authorization Check
          c) Activate BC Set for Service Provider
          d) Activate Text Types
          e) Adjust Service Desk Roles for Service Provider Menu
    6. Service Provider: Value-Added Reseller (VAR)
          a) Business Add-In to Process Actions (Post-Processing Framework)
         b) Activate BC Sets for Configuration
         c) Create Hierarchy and Product Category
         d) Set-Up Subcategories
         e) Create Business Partner as Person Automatically
         f) Set-Up Automatic Confirmation of Messages
        g) Maintain Business Partner Call Times
        h) Set-Up Incident Management Work Center
    7. Work Center (Web UI)
        a) Activate Solution Manager Services
        b) Assign Work Center Roles to Users
    Hope it helps.
    Regards,
    Satish.

  • DDIC Password fails in middle of Solution Manager Installation

    I'm performing a new install of Solution Manager 7.0 (4.0) on HPUX IA64 11.23. This is a brand new Landscape. The installation has halted at phase 29/47 "Check DDIC password", and reports the error:
      Test login to SAP System SMA failed.
      SOLUTION: Make sure that the system is started, that the user DDIC exists and that the password of user DDIC is correct.
    From the SAPGUI 7.10., I was unable to login as DDIC or SAP. I used the master passwords given in the install. I also tried the default passwords as mention in another thread password '19920706' for DDIC and '06071992' for SAP.
    I was able to login with SAP* password PASS after adding login/no_automatic_user_sapstar=0
    to the default profile and restarting SAP, but was unable to change the DDIC password because change and transport system not configured. 
    How do I get past this point in the installation process?

    This problem is now resolved. The problems of:
    1) The "Check DDIC password" phase of sapinst of SM 7.0 was failing with DB-Error 0.
    Fix: Install latest kernel patch. Problem was fixed with NW 7.0 kernel patch 133. I installed kernel patch 159. The kernel patch had to be installed via the old method of using SAPCAR to untar the files, backup kernel dir, shutdown sap, and copy files over to kernel dir. See note 19466.
    2) The Warning messages
    WARNING => IcmJ2EEScheduleFunc: Cannot
    access "/sap/public/icman" -
    please check node in TA sicf [icxxman_mt.c 2206]
    was resolved by TA SICF by SERVICE HOST -> active
    to activate the complete default_host subtree.

  • Question for installing Solution Manager & ECC 5.0

    Any idea for installing Solution Manager 3.2 on Windows server 2003 with Oracle9i problem when install Database Instance. Installation failed when the intallation progress went to Oracle Post-Load Action.
    The message from startsap log file is
    "running C:\usr\sap\T01\SYS\exe\run/sapstart.exe name=T01 nr=03 SAPDIAHOST=saptest02 -Wait
    start service SAP01_03 on machine
    saptest02
    OpenService of SAPT01_03 failed. Error#: 1060
    CreateNamedPipe for
    saptest02\pipe\SAP01_03 Failed, Extended Error #2
    start service SAP01_03 on machine
    saptest02
    OpenService of SAPT01_03 failed. Error#: 1060
    C:\usr\sap\T01\SYS\exe\run/sapstart.exe=>sapparam(1c): No Profile Used."
    Another question is about installing the Oracle database software: should we choose Create Databse or not when install Oracle Server Software only?
    Is my installation process as following correct?
    ->SELECT A PRODUCT TO INSTALL:
      Oracle9i Database 9.2.0.1.0
    ->WHAT TPYE OF INSTALLATION DO YOU WANT:
      Enterprise Edition
    ->SELECT A DATABASE SUITED TO YOUR NEEDS:
      Software only
    After end of installation
    install Oracle9i Client 9.2.0.1.0->Administrator
    Thanks a lot

    Hi Shusen, I´m trying to do the same think (Install ECC IDES with Oracle 9i in one computer for educational propose), can you help me with this:
    1.I made the same Oracle install process because when I tried with sapserver.cmd nothing happened, for that reason i made:
    SELECT A PRODUCT TO INSTALL:
    Oracle9i Database 9.2.0.1.0
    ->WHAT TPYE OF INSTALLATION DO YOU WANT:
    Enterprise Edition
    ->SELECT A DATABASE SUITED TO YOUR NEEDS:
    Software only
    After end of installation
    I did not install client, is this correct?
    2.After install this, I run the sapins.exe but  show me this error: INSTALL FIRST SAP J2EE ENGINE, I download the JAVA SDK from JAVA page (java_ee_sdk-5-windows) but did not fix the problem: Do you know what file is this? Or, where is it in the DVD installation?
    Thanks in advance if you or somebody can help me and excuse me if the answers are obviously, but I´m not a system engineer I´m only try to install IDES for learn SAP WM.
    Thanks.

  • Follow Up Transaction Default screen in Solution Manager

    SAp has provided Screen profile and Function code for creation of incident.Chnage request in Solution Manager.But when i try to create a new incident/CR from existing Incident as follow up transaction, the same screen doenot get defaulted.Item details is the first screen which come in front when we create a follow up transaction from existing SLFN incident.
    Please suggest how should i get the Fast entry screen when i am creating follow up transaction from SLFN.

    hi
    pls check the sap note
    [1362264- Work Centers: Incident Create default Priority & Category|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1362264]
    jansi

  • Error while installing solution manager 7.1

    Hi All,
    I am installing SAP Solution Manager 7.1 SR1 i am facing below issue ,any one please suggest me how to proceed further.I am new to sybase .
    An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > SAP ASE > Central System > Central System( Last error reported by the step: Program 'Migration Monitor' exits with error code 103. For details see log file(s) import_monitor.java.log, import_monitor.log.). You can now:
    Choose Retry to repeat the current step.
    Choose Log Files to get more information about the error.
    Stop the option and continue with it later.
    Log files are written to C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/SYB/CENTRAL/AS.
    import_monitor.java log:
    java version "1.4.2_32"
    Java(TM) 2 Runtime Environment, Standard Edition (build 4.1.016)
    SAP Java Server VM (build 4.1.016 1.6-b03, Dec 31 2011 00:41:53 - 41_REL - optU - windows amd64 - 6 - bas2:164914 (mixed mode))
    Import Monitor jobs: running 1, waiting 28, completed 0, failed 0, total 29.
    Loading of 'SAPNTAB' import package: ERROR
    Import Monitor jobs: running 0, waiting 28, completed 0, failed 1, total 29.
    import_monitor  Log:
    INFO: 2014-07-01 10:49:48
    Import Monitor is started.
    CONFIG: 2014-07-01 10:49:48
    Application options:
    dbCodepage=4103
    dbType=SYB
    extFiles=no
    importDirs=D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP1;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP2;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP3;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4
    installDir=C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS
    jobNum=8
    loadArgs=-c 99000000 -loadprocedure fast
    monitorTimeout=30
    orderBy=
    r3loadExe=D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe
    sapinst=
    trace=all
    tskFiles=yes
    CONFIG: 2014-07-01 10:49:48
    List of packages with table structure: 'SAP0000'.
    CONFIG: 2014-07-01 10:49:48
    List of packages with views: 'SAPVIEW'.
    TRACE: 2014-07-01 10:49:48 com.sap.inst.migmon.imp.ImportStandardTask preCreate
    Parse of 'C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS\DDLSYB.TPL' template file is started.
    INFO: 2014-07-01 10:49:48 com.sap.inst.migmon.imp.ImportStandardTask preCreate
    Parse of 'C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS\DDLSYB.TPL' template file is successfully completed.
    Primary key creation: after load.
    Index creation: after load.
    INFO: 2014-07-01 10:49:48
    Data codepage 1100 is determined using TOC file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP1\DATA\SAPSSEXC.TOC' for package 'SAPSSEXC'.
    INFO: 2014-07-01 10:49:48
    Version table 'SVERS' is found in STR file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DATA\SAPNTAB.STR' from package 'SAPNTAB'.
    INFO: 2014-07-01 10:49:48
    Data conversion tables 'DDNTF,DDNTF_CONV_UC,DDNTT,DDNTT_CONV_UC' are found in STR file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DATA\SAPNTAB.STR' from package 'SAPNTAB'.
    INFO: 2014-07-01 10:49:48 com.sap.inst.migmon.LoadThreadDispatcher loadPackage_report
    Monitor jobs: running 1, waiting 28, completed 0, failed 0, total 29  Package Group  max threads: 1 current running threads : 0 processing package: SAPNTAB
    TRACE: 2014-07-01 10:49:48 com.sap.inst.migmon.LoadTask run
    Loading of 'SAPNTAB' import package is started.
    TRACE: 2014-07-01 10:49:48 com.sap.inst.migmon.LoadTask processPackage
    Loading of 'SAPNTAB' import package into database:
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    INFO: 2014-07-01 10:49:59 com.sap.inst.migmon.LoadTask run_report
    Monitor jobs: running 0, waiting 28, completed 0, failed 1, total 29  error processing of package SAPNTAB
    ERROR: 2014-07-01 10:49:59 com.sap.inst.migmon.LoadTask run
    Loading of 'SAPNTAB' import package is interrupted with R3load error.
    Process 'D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast' exited with return code 2.
    For mode details see 'SAPNTAB.log' file.
    Standard error output:
    sapparam: sapargv(argc, argv) has not been called!
    sapparam(1c): No Profile used.
    sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
    WARNING: 2014-07-01 10:50:18
    Cannot continue import because not all import packages with data conversion tables are loaded successfully.
    WARNING: 2014-07-01 10:50:18
    1 error(s) during processing of packages.
    INFO: 2014-07-01 10:50:18
    Import Monitor is stopped.
    INFO: 2014-07-01 11:09:16
    Import Monitor is started.
    CONFIG: 2014-07-01 11:09:16
    Application options:
    dbCodepage=4103
    dbType=SYB
    extFiles=no
    importDirs=D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP1;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP2;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP3;D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4
    installDir=C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS
    jobNum=8
    loadArgs=-c 99000000 -loadprocedure fast
    monitorTimeout=30
    orderBy=
    r3loadExe=D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe
    sapinst=
    trace=all
    tskFiles=yes
    CONFIG: 2014-07-01 11:09:16
    List of packages with table structure: 'SAP0000'.
    CONFIG: 2014-07-01 11:09:16
    List of packages with views: 'SAPVIEW'.
    TRACE: 2014-07-01 11:09:16 com.sap.inst.migmon.imp.ImportStandardTask preCreate
    Parse of 'C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS\DDLSYB.TPL' template file is started.
    INFO: 2014-07-01 11:09:16 com.sap.inst.migmon.imp.ImportStandardTask preCreate
    Parse of 'C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS\DDLSYB.TPL' template file is successfully completed.
    Primary key creation: after load.
    Index creation: after load.
    INFO: 2014-07-01 11:09:16
    Data codepage 1100 is determined using TOC file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_1\DATA_UNITS\EXP1\DATA\SAPSSEXC.TOC' for package 'SAPSSEXC'.
    INFO: 2014-07-01 11:09:16
    Version table 'SVERS' is found in STR file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DATA\SAPNTAB.STR' from package 'SAPNTAB'.
    INFO: 2014-07-01 11:09:16
    Data conversion tables 'DDNTF,DDNTF_CONV_UC,DDNTT,DDNTT_CONV_UC' are found in STR file 'D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DATA\SAPNTAB.STR' from package 'SAPNTAB'.
    INFO: 2014-07-01 11:09:16 com.sap.inst.migmon.LoadThreadDispatcher loadPackage_report
    Monitor jobs: running 1, waiting 28, completed 0, failed 0, total 29  Package Group  max threads: 1 current running threads : 0 processing package: SAPNTAB
    TRACE: 2014-07-01 11:09:16 com.sap.inst.migmon.LoadTask run
    Loading of 'SAPNTAB' import package is started.
    TRACE: 2014-07-01 11:09:16 com.sap.inst.migmon.LoadTask processPackage
    Loading of 'SAPNTAB' import package into database:
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    INFO: 2014-07-01 11:09:27 com.sap.inst.migmon.LoadTask run_report
    Monitor jobs: running 0, waiting 28, completed 0, failed 1, total 29  error processing of package SAPNTAB
    ERROR: 2014-07-01 11:09:27 com.sap.inst.migmon.LoadTask run
    Loading of 'SAPNTAB' import package is interrupted with R3load error.
    Process 'D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast' exited with return code 2.
    For mode details see 'SAPNTAB.log' file.
    Standard error output:
    sapparam: sapargv(argc, argv) has not been called!
    sapparam(1c): No Profile used.
    sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
    WARNING: 2014-07-01 11:09:46
    Cannot continue import because not all import packages with data conversion tables are loaded successfully.
    WARNING: 2014-07-01 11:09:46
    1 error(s) during processing of packages.
    INFO: 2014-07-01 11:09:46
    Import Monitor is stopped.
    NOTE:
    The same issue has been solved in SCN Thread http://scn.sap.com/thread/3360385. As suggested in that note i am trying to look into the sap note
    Note 1716201 - SYB:Update control.xml files for installation: Sybase ASE
    in service market place but it is displaying as Document not released.
    Kindly can any one help me in provind the above mentioned note or help me how to resolve this issue.
    Regards,
    SURYA.

    HI Divyanshu,
    Below is the SAPNTAB.log:
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20140630211543
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/720_REL/src/R3ld/R3load/R3ldmain.c#13 $ SAP
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: version R7.20/V1.4 [UNICODE]
    Compiled Dec  2 2011 03:21:30
    patchinfo (patches.h): (0.113) NewDB R3load better support (note 1564286)
    process id 1680
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -ctf I D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DATA\SAPNTAB.STR C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\SYB\CENTRAL\AS\DDLSYB.TPL SAPNTAB.TSK SYB -l SAPNTAB.log
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: job completed
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20140630211543
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20140630211543
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/720_REL/src/R3ld/R3load/R3ldmain.c#13 $ SAP
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: version R7.20/V1.4 [UNICODE]
    Compiled Dec  2 2011 03:21:30
    patchinfo (patches.h): (0.113) NewDB R3load better support (note 1564286)
    process id 1904
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    (DB) INFO: connected to DB
    (SQL) INFO: Searching for SQL file SQLFiles.LST
    (SQL) INFO: SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file SDIC.SQL
    (SQL) INFO: SDIC.SQL not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL not found
    (DB) INFO: SVERS created
    (IMP) INFO: import of SVERS completed (1 rows) #20140630211544
    (DB) INFO: SVERS~0 created
    (DB) INFO: DDNTF created
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTF~0 created
    (DB) INFO: DDNTF_CONV_UC created
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTF_CONV_UC~0 created
    (DB) INFO: DDNTT created
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT~0" ON "DDNTT" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: DDNTT_CONV_UC created
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT_CONV_UC~0" ON "DDNTT_CONV_UC" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: disconnected from DB
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 6 error(s)
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20140630211555
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20140701104948
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/720_REL/src/R3ld/R3load/R3ldmain.c#13 $ SAP
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: version R7.20/V1.4 [UNICODE]
    Compiled Dec  2 2011 03:21:30
    patchinfo (patches.h): (0.113) NewDB R3load better support (note 1564286)
    process id 2304
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    (DB) INFO: connected to DB
    (DB) INFO: DDNTF deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTF_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTT deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (SQL) INFO: Searching for SQL file SQLFiles.LST
    (SQL) INFO: SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file SDIC.SQL
    (SQL) INFO: SDIC.SQL not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL not found
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT"."DDNTT~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT.DDNTT~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT~0" ON "DDNTT" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: DDNTT_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT_CONV_UC"."DDNTT_CONV_UC~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT_CONV_UC.DDNTT_CONV_UC~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT_CONV_UC~0" ON "DDNTT_CONV_UC" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: disconnected from DB
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 6 error(s)
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20140701104959
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20140701110916
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/720_REL/src/R3ld/R3load/R3ldmain.c#13 $ SAP
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: version R7.20/V1.4 [UNICODE]
    Compiled Dec  2 2011 03:21:30
    patchinfo (patches.h): (0.113) NewDB R3load better support (note 1564286)
    process id 2056
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    (DB) INFO: connected to DB
    (DB) INFO: DDNTF deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTF_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTT deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (SQL) INFO: Searching for SQL file SQLFiles.LST
    (SQL) INFO: SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file SDIC.SQL
    (SQL) INFO: SDIC.SQL not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL not found
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT"."DDNTT~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT.DDNTT~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT~0" ON "DDNTT" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: DDNTT_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT_CONV_UC"."DDNTT_CONV_UC~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT_CONV_UC.DDNTT_CONV_UC~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT_CONV_UC~0" ON "DDNTT_CONV_UC" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: disconnected from DB
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 6 error(s)
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20140701110927
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20140701120231
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/720_REL/src/R3ld/R3load/R3ldmain.c#13 $ SAP
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: version R7.20/V1.4 [UNICODE]
    Compiled Dec  2 2011 03:21:30
    patchinfo (patches.h): (0.113) NewDB R3load better support (note 1564286)
    process id 2288
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe -i SAPNTAB.cmd -dbcodepage 4103 -l SAPNTAB.log -c 99000000 -loadprocedure fast
    (DB) INFO: connected to DB
    (DB) INFO: DDNTF deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTF_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
      rc = 99, table "DDNTF_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: ExeFastload: rc = 2
    (DB) INFO: DDNTT deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (SQL) INFO: Searching for SQL file SQLFiles.LST
    (SQL) INFO: SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SQLFiles.LST not found
    (SQL) INFO: Searching for SQL file SDIC.SQL
    (SQL) INFO: SDIC.SQL not found
    (SQL) INFO: Searching for SQL file D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL
    (SQL) INFO: D:\SAP_DOWNLOADS\INSTALLATION_EXPORTS\EXTRACTED\51042607_2\DATA_UNITS\EXP4\DB/SYB/SDIC.SQL not found
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT"."DDNTT~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT.DDNTT~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT~0" ON "DDNTT" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: DDNTT_CONV_UC deleted/truncated
    (SYB_IMP) ERROR: DbSlEndModify failed
      rc = 99, table "DDNTT_CONV_UC"
      (SQL error 30128)
      error message returned by DbSl:
    [ASE Error SQL30128:HY000][SAP][ASE ODBC Driver]Data overflow. Increase specified column size or buffer size
    (IMP) ERROR: EndFastload: rc = 2
    (DB) ERROR: DDL statement failed
    (DROP INDEX "DDNTT_CONV_UC"."DDNTT_CONV_UC~0")
    DbSlExecute: rc = 103
      (SQL error 3701)
      error message returned by DbSl:
    [ASE Error SQL3701][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot drop the index 'DDNTT_CONV_UC.DDNTT_CONV_UC~0', because it doesn't exist in the system catalogs.
    (IMP) INFO: a failed DROP attempt is not necessarily a problem
    (DB) ERROR: DDL statement failed
    (CREATE UNIQUE  INDEX "DDNTT_CONV_UC~0" ON "DDNTT_CONV_UC" ( "TABNAME" ) )
    DbSlExecute: rc = 99
      (SQL error 1505)
      error message returned by DbSl:
    [ASE Error SQL1505][SAP][ASE ODBC Driver][Adaptive Server Enterprise]Create unique index aborted on duplicate key.  Primary key is '""'
    (DB) INFO: disconnected from DB
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 6 error(s)
    D:\usr\sap\MSM\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20140701120242

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