Employment Verification

Question

Can somebody tell me how  this "Employement Verification"serivce under the "benefits and Payment" workset, works.
I heard that if the employee selects the option "send by fax" it directly goes to the recipient i.e to the fax number, which the employee provides in the intial screen.
My question is "how will the recipient know the information is genuine?". will the data be sent on company's letter head or something like that.In which format will the recipient see the data?

Answer 1

I have been through this service in great detail. Sooooo what happens is...
The service/application kicks off a standard workflow WS01000045. You "can" implement a BADI (HRPADUS_EMPSAL_0001) per note 0001146756 to use your own workflow, however you don't have to get to fancy with this.
The standard workflow simply collects all the Employee's information. It then looks at their option....mail or print....and routes it accordingly.
The DEFAULT agent determination is set to route this to the Employee's HR Admin who will either print and "snail" mail the form or fax it per a workflow task for them.
Behind the scenes, all that is being done is the information that is collected for the employee is merged into a "standard text" called HR_SALARY_EMPLOYMENTVERIFICATION (which resides in client000 but you may copy as a Z-version and modify as you like). In that standard text are several "placeholders" which happen to match the name of context nodes for that task that hold all the employee collected data. The methods of the task simply act based on the communication type chosen...REPLACEANDSEND (ie fax) or REPLACEANDPRINT(ie. print/mail).....they replace all occurcences of the "placeholders" with the actual context values. Pretty simpl. THIS is where the "form" actually is that many people get hung up looking for.
Now, as said, the standard workflow puts these as items for the HR Admin. However, you can do some things here (and these are noted in the documentation for this service).
1. You could change the "agent determination" to be "user" for the "print"/mail option....this would pass the item to the employee and allow them to print the form themselves (however, this leaves it open for manipulation as well)
2. You can set the TASK for the fax step to be a "background process". This will make it fax AUTOMATICALLY without the HR Admin's interaction.
Hope this helps. Trying to finish info on some of these old posts! =)