Enable scanner for office jet 4620e

I get a message when trying to scan, " scanner disabled conntact program administrator"  .  How do I enable this scanner ?

Hello @1771 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help, but I have a couple of questions first:
Do you have the software installed?
Are you starting the scan from the printer or the software?
Are you connected via wireless, or USB?
Are you trying to enable webscan?
Are you logged into the computer as the administrator?
Please let me know.  Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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