End of Contract Huge Price Hike

Earlier this year (April 2013) I was offered the chance to upgrade my Broadband to BT Infinity free of charge with a promise on the letter of no change to my contract or price increases.   Although the speed difference from standard Broadband (15-17mb) to Infinity (24mb) wasn't huge I upgraded.  With my line rental and call plans the monthly bill came to around £30.00
To my horror, when I checked my bill this month the cost had risen to £45.00.  It turns out that my annual contract had ended and I was now paying full price for the Infintiy.
When I rang to complain I was told the offer was for 12 month - I tried to explain that I had only had the Infinity since April but they did not appear to understand.
BT have always managed to offer a discount on my package, but it appears that I am no longer eligable for any discounts despite being a customer for over 25 years.   The best offer they could give me was to cancel my Infinity and move back to Broadband.
I am seriously annoyed having being conned into thinking I would get Infinity at the discounted rate for 12 months,  and because Sky will charge me £50 to move to them I'm stuck with BT.
Having also been the victim of the direct debit date change BT are in serious danger of loosing another loyal customer.
Poor service form a company who could not care less about their customers.

They have done something similar to me, I was paying £25.50 for my broadband even though the price was lowered to £16 a month for my package but they never changed the price of my package to reflect that even though I was several months out of contract.
I asked them to put my price inline with what was currently payable and they agreed but placed me on another 12 month contract but they also agreed to lower my line rental to £11 a month as a good will gesture.
12 months on my contract period has expired but they have decided to put my price up to £25.50p (for the option 3 £16pcm contract) again........
I asked why they did this when I had asked for my price to be brought into line with current prices and they told me it had been a mistake and I was put on a reduced price contract instead of having the price brought into line by mistake (the lady admits this is a mistake).
They said they can lower the price again but will be subject to another 12 month contract.
Lol

Similar Messages

  • Bt screws up (3rd dec price hikes) but refuses lia...

    Well i contacted bt as I tried to cancel my line and was told I would have to wait until i was notified , Recieved not 1 but 2 letters in december (one on the 2nd one on the 5th) Apologising that they had tried but failed to email me  Tried again to cancel and was told i havd already been notified and was outside the 10 day period.     (so strike 1 the letters confirmed i hadn't been reached no legally notified.)
    so i emailed a complaint into bt and the following excerpts as taken from the email
    "To help publicise the changes we briefed the media in late August and on 1st September we published the increased prices on www.bt.com. Personalised price quotes were also available online for broadband and bundles from mid-October. In your case, as an e-biller, when you received your e-bill alert on 2nd October information about the price changes was contained in the ‘My Phone’ section as well as web pages displaying the price point of any impacted products. "
    So to ignore the letter that was sent confirming BT's error they then justified the fact it was briefed to the "media" , thats not notifying people if they don't read said media or specialised tv program? or are we supposed to read and watch things in the media now incase a company decides to "notify" us by that method and not directly(as ofcom regs state) also none of that "media" included the loss of online billing discount.
    "Putting these changes into place has been very complex and some of our customers may not have received one month’s individual notice of the recent price changes. We apologise for this.
    I note you were aware, from the BT forums, of the 3rd December price changes. I appreciate that it was frustrating for you not being able to immediately cancel when you first became aware of the changes. We will look into this though so that the process is improved in future. "
    So they are aware they have breached ofcom regulations are sorry for it but refuse to act on it? (this forums not legal notification as its a customer forum and chinese whispers tend to change details)
    And the fact I wasn't able to cancel , is "frustrating" .... its a shady practice to say the very least.
    So they accept that some/many customers were not notified (hence why they sent the letter out ONE day pre price hike) But then hold people to the day their system "sent out" these mythical notifications that many didn't recieve...... and refer people to the e-bill which many only found the price hike notification in after viewing 5-6 unrelated hyperlinks.....
    roll on contract end is all i can say , overpriced cowboys seems to be Bt's current ethos.

    Hi Ook,
    Thanks for the post.  I am sorry about the problems you have had with BT in relation to the price increases.  I would like to look into this for you.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • End of contract questions (Data plan and upgrade eligibility)

    Hi All,
    I found another thread also titled "End of contract questions" and it was very helpful but I want to make sure I'm not mistaken in any way.  Here's my scenario:
    2 Line Plan
    ME (primary): 2-year contract, unlimited Data (10/15/10 - 10/15/12)
    WIFE: 1-year contract, unlimited data (10/15/10 - 10/15/11)
    I signed her up for a 1-year contract on the advice of the Verizon rep that was helping us.  It ended up netting an additional cost of $70-100 (I forget exactly) but it was worth it in my opinion because I knew that one of us would be able to get a new phone in 1 year as opposed to 2.
    So here are the specific questions:
    1.  Verizon has done away with 1-year contracts.  This means that whenever my wife goes in to renew her contract (and get a new device), she will need to sign a 2 year contract, correct?  All further questions will be posed based on a "yes" answer to this one.
    2.  Assuming she has to sign a 2-year contract, will she still be able to retain her unlimited data plan?
    3.  Assuming she signs up for a 2-year contract, will she still be able to get "loyalty" pricing or whatever they're calling it now (used to be "new every 2")?  Is she even eligible for anything since she's not the primary on the line?
    4.  In the other thread titled "End of contract questions..." it was mentioned that "The loyalty discount expires 6 months after it becomes available -- so 2 months after your contract ends".  Is this correct?
    5.  Currently, if I go to MyVerizon and hover over the "?" next to my number and "Eligible for a discount" it says:  "You are eligible to upgrade with discounted pricing. If you upgrade on or after 6/15/12 you are eligible to receive an additional loyalty discount. "  I intend to wait for my line as it still has a year on the contract however when I do the same for my wife's line it says:  You are eligible to upgrade with discounted pricing."  Does it not mention the Loyalty discount because it's not applicable to a secondary line?  Or perhaps because it's implied since she's technically out of her contract period?
    I'm trying to make heads or tails of this.  At the time, it sounded like a great idea (her on a 1-year, me/primary on a 2-year).  I'm hoping it will work out for us so that every year, one of us will be eligible for a new line.  I'm only concerned with the unlimited data aspect being that she's going to be going from a 1-year to a 2-year and also the actual loyalty/discount aspect.
    Thanks in advance for anyone who helps!!  

    Leonard1818 wrote:
    Hi All,
    I found another thread also titled "End of contract questions" and it was very helpful but I want to make sure I'm not mistaken in any way.  Here's my scenario:
    2 Line Plan
    ME (primary): 2-year contract, unlimited Data (10/15/10 - 10/15/12)
    WIFE: 1-year contract, unlimited data (10/15/10 - 10/15/11)
    I signed her up for a 1-year contract on the advice of the Verizon rep that was helping us.  It ended up netting an additional cost of $70-100 (I forget exactly) but it was worth it in my opinion because I knew that one of us would be able to get a new phone in 1 year as opposed to 2.
    So here are the specific questions:
    1.  Verizon has done away with 1-year contracts.  This means that whenever my wife goes in to renew her contract (and get a new device), she will need to sign a 2 year contract, correct?  All further questions will be posed based on a "yes" answer to this one. Yes, either a 2yr contract or no contract and pay full retail price of the phone.
    2.  Assuming she has to sign a 2-year contract, will she still be able to retain her unlimited data plan? Yes, if she upgrades from smartphone to smartphone.
    3.  Assuming she signs up for a 2-year contract, will she still be able to get "loyalty" pricing or whatever they're calling it now (used to be "new every 2")?  Is she even eligible for anything since she's not the primary on the line? Not eligible because she is 1)not the primary line and 2)1yr contracts weren't eligible in the first place.
    4.  In the other thread titled "End of contract questions..." it was mentioned that "The loyalty discount expires 6 months after it becomes available -- so 2 months after your contract ends".  Is this correct? Yes.
    5.  Currently, if I go to MyVerizon and hover over the "?" next to my number and "Eligible for a discount" it says:  "You are eligible to upgrade with discounted pricing. If you upgrade on or after 6/15/12 you are eligible to receive an additional loyalty discount. "  I intend to wait for my line as it still has a year on the contract however when I do the same for my wife's line it says:  You are eligible to upgrade with discounted pricing."  Does it not mention the Loyalty discount because it's not applicable to a secondary line?  Or perhaps because it's implied since she's technically out of her contract period? See answer to question #3
    I'm trying to make heads or tails of this.  At the time, it sounded like a great idea (her on a 1-year, me/primary on a 2-year).  I'm hoping it will work out for us so that every year, one of us will be eligible for a new line.  I'm only concerned with the unlimited data aspect being that she's going to be going from a 1-year to a 2-year and also the actual loyalty/discount aspect.
    Thanks in advance for anyone who helps!!  

  • Huge price differences

    Being from the U.K I'm used to our products being slightly more expensive than their U.S counterparts. With the apple cinema displays the difference is ridiculous however, and I was wondering if anyone could explain the huge price differences? If I'm asking in the wrong place I apologize...
    Apple U.S - $699.00 = £354
    Apple U.K - $1,044 = £529
    Now that difference surely can't be down to tax alone? This is a 20inch monitor we're talking about here. Alright, it may the best one on the market but ****. That's $345 more or £175. Makes you wonder doesn't it...

    Apple's US prices are usually quoted exclusive of state sales tax, which can range between 0% and 8.75%, but yeah, you're still getting the short end of the stick.
    The easy advice, of course, is to buy one from the US and have it shipped over.

  • End my Contract

    I've been with Verizon over 10 years.  I was always happy with my service, products, etc. but have recently been feeling a change.  How much does it cost to end my contract early?  My contract is up in April and I may  wait until then to avoid the cancellation fee but other companies pay for that fee so I'm also wondering why wait?  I'd like to upgrade to the iphone 6 without paying hundreds of dollars.  I am also using over 2 GBs of data every month and paying way more than I'd like.  I like the idea of unlimited.  Even if the service is "slower" as I have heard but never seen.  Any additional help with this would be great. I'm unsure of what I'd like to do.

    A) ending contract 5 months early would be $160
    B) Companies will re-reimburse your ETF not pay it. You pay it first.
    C) Only 2 companies offering unlimited data are Sprint and T-Mobile. T-Mobile makes you pay full price for your phone as they do not offer subsidies so I guess you're out of luck there.

  • $1,400 Overpriced, huge price drop very soon?

    I've wanted a MacBook Pro for quite a while now. The only things that are holding me back are: MBPs need a much better video card and the price. I was looking at Dell (don't worry, my next computer will be a Mac) and the Inspiron 1720 with:
    Intel® Core™ 2 Duo T7700 (2.4GHz/800Mhz FSB/4MB cache)
    Genuine Windows Vista® Home Premium Edition
    Jet Black
    High Resolution, glossy widescreen 17.0 inch display (1920 x 1200)
    256MB NVIDIA® GeForce® 8600M GT
    2GB Shared Dual Channel DDR2 at 667MHz
    Size: 160GB SATA Hard Drive (5400RPM)
    CD / DVD writer (DVD+/-RW Drive)
    Dell Wireless 1390 802.11g Mini-Card
    Integrated 2.0 Megapixel Webcam
    56Whr Lithium Ion Battery (6 cell)
    High Definition Audio 2.0
    http://configure.us.dell.com/dellstore/config.aspx?c=us&cs=19&l=en&oc=DNDWMA2&s= dhs
    This configuration costs $1,674. The closest model of MBP to these specs is the $2,800 model and even after that you need $200 of upgrades to meet these specs. I want to bring to Apple's attention how cheap notebooks are becoming and how much a HUGE price drop would help Apple's sales and increase the percentage of Mac owners. So Apple: gaming notebooks with SLI (or a huge improvement on the current card) and atleast a $1,000 price drop and I'll buy a MBP the first day this changes are announced. What do you guys think?

    Well, 1st off, Apple does not read these boards (at least, officially).
    So, visit http://www.apple.com/feedback/macbookpro.html to speak (type, technically) your mind.
    Not sure where youcome up with the extra $200 needed, but for the Dell you missed bluetooth, N wireless and 30 days tech support options, which brings it $1,843, and of course, gigabit ethernet and a backlit keyboard don't seem to be options.
    And there's the form factor - the Dell is an inch deeper, 0.7 inches thicker, and around a pound heavier.
    But yes, it's cheaper.

  • Archiving SRM EBP and SUS Data at End of Contract Period

    Hi Team,
    We are implementation SRM EBP and SUS solution to one of our Customer.
    Below is our Landscape Details
    SRM 7.01 SP09
    Portal 7.3
    SP08
    MDM 7.1 SP07
    We have deployed all the application in our Data Center and customer have signed a 5 contract to use the solution. At the end
    of the 5 years, if the customer wants to move to other solution, they the want the master and all SRM related datas to be archived and copied in
    a media, where they can retain for 7 years.
    Please confirm how this can be achived the SRM solution
    Regards
    Ponnusamy

    Hi Experts,
    Can you please help.
    At the end of contract, period, if customer wants to migrate data from SAP SRM to some other SRM system, how it can be achieved.
    Regards
    Ponnusamy

  • Problem with Purchase Contract Item Price - 2lis_02_itm

    Hello !
    I used 2lis_02_itm extractor in order to extract the Purchase contracts (transaction me33k in R/3) with Item Prices. The problem is that the extractor takes the price
    from ekpo table but the Contract item prices exist in konp table and its very complicate to calculate the net price.
    Somebody know the solution ?
    Thanks In advance,
    MM. michal

    Thanks for your answer.
    I found out that all the subtotal1-6 are empty in my extractor.
    If you interest I found in R3 transaction  ME3P
    That update the prices from konp in  EKPO and all my problems solved.
    Again thanks , michal

  • How to end the contract of ADOBE EXPORT PDF?

    I had contracted Adobe ExportPDF today.
    But within a year, I want to end this contract. How to do it?

    I am in the software, where can I find it?
    On Tue, Jan 27, 2015 at 9:59 AM, Sara.Forsberg <[email protected]>

  • Comparing contract scales prices with the manually entered price in a PO

    Need a function module or BAPI to compare price entered in PO with the scales prices maintained in the contract.The price field to be maintained in the  PO should be editable so that it can be compared with the scales prices in the contract.

    hi,
    When you make the contract release order referencing a contract already maintained, then you can see the values at the header...
    But even if you wanna compare then you can ON your Document Overview and select the contract and go into it and check ...
    But even though if it doesn't satisfies, then check ME3P with this you can maintain prices in background...
    If req. for more details check table EKPO/EKKO...Also check tables KONH/KONP in which conditions are stored...
    Regards
    Priyanka.P
    Edited by: Priyanka Paltanwale on Sep 14, 2010 8:04 PM

  • Is there a fee to disconnect a tablet prior to end of contract?

    Is there a fee to disconnect a tablet prior to end of contract?

    Yes, that is the point of having a contract. You received a benefit for signing the contract. If you do not fulfill the contract, there is a penalty. For tablets, it starts at $175.
    From the Customer Agreement:
    If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7–17, $20 per month upon completion of months 18–22, $60 upon completion of month 23 and will be $0 upon completion of the contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7–17, $10 per month upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. If your contract results from your purchase of an advanced device prior to November 14, 2014, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. For other contract terms entered into prior to November 14, 2014, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.

  • Need help in ending my contract fast

    Hi, I'm a Canadian citizen who used to live in America. I have a plan through verizon in America.
    Before I left I talked to verizon and came up with the idea that when i got to canada I would use the plan with the traveling data/roaming package to help me get established and then call in and end the contract, paying out the rest of my contract which was only around 170$. This isn't exactly going according to plan for a few reasons...
    First of all, I can't make or receive any phone calls! Second of all I can't send or recieve any texts! The whole idea of using my phone to help get situated is pretty much out the window and I'm paying for a really expensive brick at this moment, not to mention the roaming package I had added on. My wahtsapp still works and that is about the only functionality I fget from my phone right now.
    Anyway I'm done. I need to just kill this contract ASAP and start over with a new carrier here. What I'd like to do now is call verizon and simply end my contract so I can get a new plan over here asap. BUT I CAN'T MAKE OUTGOING CALLS ON MY PHONE TO DO THIS. And can't find anything online that is letting me cancel my contract online. Feeling really screwed here.

    If the number works in Canada 800-922-0204
    If it doesnt, call Gobal Support 1-908-559-4899.  They can transfer you to CS

  • Why the Price Hike?

    What's the deal with the price hike to $1.30 for a song?
    There is no sound quality difference, I don't care what the Plus thing is supposed to be for.

    This has been discussed many times:
    http://www.reuters.com/article/newsOne/idUSTRE55K0DJ20090621
    http://money.cnn.com/2009/01/06/technology/macworld/index.htm

  • HT4993 How can i unlock my iPhone after ending a contract?

    How can i unlock my iPhone after ending a contract?

    If it's locked to Sprint and you're not a Sprint customer, you're out of luck. They will not unlock it for you. Sell it to someone in the US who can use it and buy a phone you can use.

  • If I end TV contract after 12 months, what will I ...

    After reading a few posts about being able to keep my youview box after ending the contract I was wondering what I will still be able to use my youview box for.
    Will I still be able to use it as a freeview recorder? Will the EPG still show up?
    I will be keeping my phone and infinity contract, so will the youview box still show me the sport channels?
    Thanks
    Nigel
    Solved!
    Go to Solution.

    Nigelwyn wrote:
    If I end TV contract after 12 months, what will I see on my youview box?
    The reflections of disapointed family members
    BT TV Expert
    I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
    If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Maybe you are looking for