End User Login Message

Hi Folks,
Our production IDM setup has 3 IDM instances sharing the same repository. The IDM End user is used for setting passwords in IDM and LDAP.
Recently, couple of users have reported this error while trying to log in into IDM end user login page.
"Your password has expired for account xxxxxx. Please change it now.
Item User:xxxxxx was not found in the repository, it may have been deleted in another session."
I had seen an earlier posting on this but there were no answers. Does any have a clue why this happens?
Any lead will be greatly appreciated.
Thanks in advance!
Suvesh

Hi shivjansi,
This is normal behavior for the service desk.  It gives end-users a limited UI compared to the ticket processors.  Unfortunately the features of the limited UI are hardcoded so you cannot configure the UI so that end-users get two tabs while a ticket processor gets all six tabs. This may change in SolMan 7.1, let's hope so
SolMan determines if a user is an end-user by checking the auth object
  CRM_TXT_ID
      Activity <ACTVT>: 02
      Text ID <TEXTID>: SU15
If the auth check for this auth object fails, then the user is considered to be an end-user and they get the limited UI.
Good luck!
Jon

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