Entitlement SignInWithCredentials call not coming from App

We are putting together our DPS Enterprise solution. We have created a development viewer application including the Entitlement details. The app is installed on a few iPads and we have content that is viewable. So far, so good.
We are using a custom Entitlement server system. We have configured the API calls and test XML responses according to the documentation. I also have any calls to our API logging to the database.
When I access our Web Service via the browser - using the format shown in Adobe's documentation, I get the expected XML response and the call is logged to the database.
However, from the Viewer App, when I go the sign-in screen and submit, it seems that nothing is happening. The appropriate Service URL and Service Auth URL were entered in the App Builder when this viewer was compiled.
Any advice as to what to try next, or what we might be missing would be appreciated.
UPDATE: I was able to trouble-shoot and solve this problem thanks to advice from an Adobe expert who recommended using a program called Charles, which lets you set up your desktop as a proxy server for the iPad and install an SSL cert that lets you inspect the HTTP traffic to and from the iPad application.

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