Epson printer software upgrade
After installing Apple's software upgrade 2.18, I can no longer print. Any suggestions?
Hi Cricket1949,
Thank you for visiting Apple Support Communities.
If you just installed new print drivers and can't print, try resetting the print system to "start fresh" with the new drivers.
Mac OS X 10.6: Resetting the printing system
If you can’t print to your printer and you’ve tried all other solutions, reset the printing system. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.
To reset the printing system:
First, try all other troubleshooting techniques.
If you can’t print
Choose Apple menu > System Preferences and click Print & Fax.
Hold down the Control key as you click in the list at the left, and choose “Reset printing system” from the menu that appears.
Add the printers you use.
Take care,
Nubz
Similar Messages
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Have you tried the R300 or R320 software? Typically the software covers a broad spectrum of printers, often providinbg overlap to cover "relatives" of a series.
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 47541&prodoid=47915738&infoType=Downloads&platform=Macintosh -
Hi, upgraded to Mavericks and Epson scanner software was quarantined. Powered on the scanner, plugged in the USB, clicked Software Update, and an Epson Printer Software Update appeared in the App Store Updatees area. Clicked Update for the Epson printer software. During the download, I was presented with a dialog asking me if I wanted the software to be automatically installed. I chose the "not now" option and as far as the App Store in concerned the software was installed, but it has not been. Where did this go to and how can I force it to install? Or is there some way to force the App Store to go through the download process again. Many thanks! Joseph
Solution:https://discussions.apple.com/message/23504811#23504811
Epson install: http://www.epson.com/cgi-bin/Store/support/SupportMavericksDetails.jsp?BV_UseBVC ookie=yes&oid=139863#stage1
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I installed the Epson Printer Software Update that appeared in 'Software Update"' this morning and since then I get an error :
Process:
rastertoescpII [47217]
Path:
/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/ rastertoescpII
Identifier:
rastertoescpII
Version:
Code Type:
X86-64 (Native)
Parent Process: cupsd [15]
Date/Time:
2013-08-09 11:30:46.469 -0400
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
whenever I try to print anything. I tried repairing permissions and downloaded the update manually from Apple and ran with the same results. I am running OS X 10.6.8 on a 2.53 GHz Intel Core 2 Duo Mac mini and printing to an Epson WorkForce 630Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.
Reinstall the driver directly from Epson's website. If you are still having problems after the reinstall, you should contact Epson tech support for a solution and/or work-a-round. -
Epson printer software update 2.11 crashing my computer!
Hi there
Thanks in advance for the help. I have been trying for a few days to download and install the latest software update called "epson printer software update 2.11"
It will not finish installing and ends up crashing my computer. I have OS 10.7.4.
Additionally my Epson Stylus NX420 will not print from my computer. I get an unknown error message. The printer does work however. I can make copies and scan. The Network diagnostics from the printer states that there are no issues.
Any ideas?I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14. I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running. This fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson? Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry. I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update. At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope you find someone that is aware.
Nothing like running a printing company and telling your customers you cannot print their invoice because your printer doesn't work! Thanks Apple for the quick fix on this! -
Epson printer software update 2.14 killed my printer
On Mac OS X 10.7.5 - after epson printer software update 2.14 my 9890 started printing images "smeared" out of register across the page.
Over an hour with Epson tech ended with trashing the /Library/Printers/EPSON folder and downgrading to the previous driver. This fixed the 9890 but left my R1900 disabled. R1900 software is no longer available as a stand-alone install - only through Sofware Update. But that will kill my 9890.
Epson tech said it's Apple's fault and they need to fix it.
Apple, where's the fix?I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14. I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running. This fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson? Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry. I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update. At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope you find someone that is aware.
Nothing like running a printing company and telling your customers you cannot print their invoice because your printer doesn't work! Thanks Apple for the quick fix on this! -
How do I remove Epson Printer Software Update 2.15.1?
I have two Epson Perfection 1670 Scanners. Epson Printer Software Update 2.15.1 installed today on my new MBP, and both scanners immediately stopped working. A hard reboot does not solve the problem. I had the same trouble on two other Macs running OS X 10.7 after similar software updates. The scanners still work on computers without the software updates, and on computers [including a G4 iMac] with earlier versions of OS X.
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How can the software update be removed, and the previous software be restored? Will Time Machine do it? If so, then what needs changing, please?I was told by Epson:
If you have a Time Machine setup and a restore point saved for your computer that is earlier than the day you performed the update, Time Machine should take care of the problem. It is meant to restore your computer to the way it was at the time of the restore point. If you have any more detailed questions about time machine, I would suggest contacting Apple support.
Another option is to install an older version of the ICA driver. If you would rather do this, reply to this message and let us know so that and we can have the file uploaded and then send you a link to download it.
I opted for the second solution (the previous ICA driver) and they sent "ICA v530". This too didn't work.
What DID work was manually replacing the current driver (version 5.6) with a version of the driver from my other computer. . . this computer had version 5.11 of the driver.
To find the driver:
go to Library -> Image Capture -> Devices. Go to file name EPSON Scanner. THIS is the driver.
"Get Info" will tell you what version you have.
What is interesting/odd is that all my computers are updated by Apple's "Software Update". Yet only one computer (attched to the scanner via USB), had the problematic driver version 5.6.
Hope this helps. -
Epson printer software not recognised after OS upgrade to 10.6.8
A few months ago I upgraded my system to OS X 10.6.8. Yesterday, I tried to use my Epson Stylus Pro 3800 inkjet printer fro the first time since the upgrade, but wasn't too surprised when I got an error message saying I needed to install software. I found the latest driver software for the 3800 on the Epson (USA) site, dated 5/3/13 and installed it. After re-booting, I tried again to print with the 3800, only to get the same error message: "You need to install software to use this printer. To install the softweare, choose Software Update from the Apple menu. If the software for yor printer isn't available in Software Update, contact the manufacturer of your printer".
Well, there is nothing relevant at all listed under"Software Update", and I reckon I have already carried out the second suggestion by downloading the latest Epson driver. Can anybody help? I depend on the 3800 for professional work, and certainly can't afford to replace it...
Thanks in advance.Further to this problem:
I removed all the existing Epson printer files from my computer.
I also downloaded from the same Epson site Common Updater v.7.0. Once this was installed, a new and different error appeared:
Error: /Library/Printers/EPSON/InkjetPrinter/Filter/rastertoescp.app/Contents/MacOS/ra stertoescp failed
A Problem Report also appears when attempting to print:
rastertoescp quit unexpectedly
The opening lines of the detailed problem report are as follows:
Process:
rastertoescp [232]
Path:
/Library/Printers/EPSON/InkjetPrinter/Filter/rastertoescp.app/Contents/MacOS/ras tertoescp
Identifier:
rastertoescp
Version:
Code Type:
X86 (Native)
Parent Process: cupsd [21]
Date/Time:
2013-05-16 09:43:12.737 +0300
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Anonymous UUID:
D9027E0F-CD1F-4E69-9DCC-3EED71B6FAF0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000005d8918ec
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ???
0x5d8918ec 0 + 1569265900
1 ...pson.ijprinter.rastertoescp
0x0000297a main + 230
2 ...pson.ijprinter.rastertoescp
0x00002522 start + 54 -
Does anybody else have this problem? Epson and Apple don't have any solution. The message I get from the printer is as follows:
Error/library/printers/EPSON/Inkjet Printer2/Filter/rasteroescpII.app/Conents/MacOS/rasteroescpIIfailedThanks for the replies guys. Epson put me through a complex set of instructions to install an earlier driver. The problem was not solved. Apple also tried to solve the provlem by getting rid of the printer, unplugging it etc and then re starting and checking computer/printer communication by printing a test page from the system preferences/Pring & Fax options. This worked proving the the computer and printer are talking to each other.
The printer works properly as a stand alone unit. That is, I can copy and print and scan and print with no problems.
The Apple support guy didn't suggest any Apple alternative drivers so I assume there aren't any.
Neither the Epson nor Apple assistants seemed interested in the printer generated error message. I would have thought it would at least provide a clue to the problem to someone with technical expertise.
It seems that there are a lot of problems with the 10.6.8 update so maybe Apple will get to work and bring it up to scratch. I hope it gets things right soon. -
How do i reinstall my system 10.8-Having Epson Printer Issues
I am having a massive problem with an Epson Stylus C88+ printer that used to work with my new iMac Late 2012 computer using System 10.8.4
Recently there was an update V2.5 for this printer. Once I installed the update the printer stopped working.
I now get a Epson Filter Failed error message and have tried everything to resolve it I could find on the internet.
Something in that upgrade killed the printer for me and the only thing I could find that I didn't do was to reinstall my system 10.8.
Does anyone know and easy way to do this which won't cause me too much pain? Or is there another fix for this issue?
The printing error message is:
Stopped - 'Filter' failed, 1 page
I tried to rename the computer in the Sharing pref, then went to the Printer and Scan preferences to make sure this is the name I used as well and nothing works.Open the Sharing pane in System Preferences. If the Computer Name is not set, enter a name. You may first have to click the lock icon in the lower left corner and authenticate to unlock the settings. According to one report, the name must be set to "machd" (without the quotes) in order to get the printer working. After that, you may be able to change the name.
The bug that causes the crash seems to be fixed in the latest version of the Epson printing software.
Credit for this solution to ASC user Yuengdog1983. -
Epson Printer Driver Update 2.18 and Stylus Photo 1400
My Mac Mini was unable to communicate with my Epson Stylus Photo 1400 printer, after installing the recent Epson Printer Driver Update 2.18. I am running Mac OS 10.7.5. Reinstalling the original driver from the Epson CD got me back on track, but, a test print from the installer did not work without additional software from Apple's servers. Avoid Update 2.18, if you are using similar equipment.
Since updating to EPSON Printer Software Update 2.18, I have not been able to print to my EPSON Stylus DX6000 (under OS X 10.6.8 Snow Leopard). The printer dialog box says
Error:/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpll.app/Contents/ MacOs/rastertoescpll failed
Using Time Machine, I restored rastertoescpll.app from a time before I upgraded to the 2.18 drivers, but that didn't work. I then restored the entire EPSON folder from
/Library/Printers/
from a time before I upgraded to the 2.18 drivers, and that still didn't work.
I was not able to find the Update 2.17 on the Apple site, but I was able to find it on the www.techspot.com site.
I downloaded EPSON Printer Software Update 2.17 from
http://www.techspot.com/drivers/driver/file/information/16158/
This downloaded EPSONPrinterDrivers2.17.dmg
I dragged the EPSON folder to the Trash, and emptied the Trash. I then ran the installer for the 2.17 drivers. After switching the printer off and on again, I was finally able to print. -
No Print Settings for Epson printer
I have an Epson 1400, and it was working fine this morning. I usually go to Print Settings to select my glossy paper. But just now, when I went to print, and tried to click the Print settings... button, nothing happens. I have tried using Software Update and installed the latest Epson Printer Software, and tested several other applications, and the printer is connected and working fine in those.
This is PS 12.1 for Mac.
ThanksWell, looks like I'm dumb. I misread Solution 1. It suggested that I Choose Printer Manages Color, return to Photoshop Manages Color, and then choose Print Settings. This worked perfectly after I realized it meant PS couldn't use the printer to manage color in the case of my printer.
Anyway, you saved my you-know-what!
Thanks again,
J. -
Downloaded the 'latest' (1.5 years old) drivers from Mac site, installed almost 600 megs of stuff, still not able to see how much ink's left, etc.
Epson Stylus Photo 1270, currently running Gutenprint 5. something.
Help please.
Thanks,
EvaHi Eva and Welcome to Apple Discussions...
Unfortuntely, the ink level pane in System Preferences/Printers no longer exists for Epson printer software. Hopefully Epson will update their drivers soon.
I have an Epson CX3200 All In One.. same issue here.
InkLevel might be of help to you.
http://www.apple.com/downloads/macosx/systemdiskutilities/inklevel.html
Carolyn
Message was edited by: Carolyn Samit -
Epson Workforce 845 will not print after IPad software upgraded
All worked well before I upgraded my Ipad2 software yesterday. No longer prints. Message when I press print says it is searching for an AirPrint printed, and finds none on my network. Nothing has changed except the software upgrade. hat must I do?
Thanks...other computers on the wireless network continue to work well. The Epson Workforce 845 is an approved printer on AirPrint. Trying to find a printer setup screen on the iPad without success. When I bought the new wireless printer, it worked right out of the box with the iPad.
I am tempted to restore the software to the original factory settings through iTunes but fear losing everything that has been added since I got it. A disclaimer on iTunes says I can back all up, and later reinstall after I reset to original factory settings, but I am skeptical. Any experience in this area? -
I just update my Mac operating system from Snow Leopard to Yosemite and now have to upgrade my Epson Printer WF3540 so that it will be able to scan. Will Adobe be compatible with these softwares?
Hi spiritentrep,
What Adobe software are you referring to? Are you using Acrobat? You should have no problems running Acrobat XI on Yosemite, and as along as you have compatible scanner drivers for your Epson, you should be fine there as well.
Best,
Sara
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