Equium M50-244 has bluescreens and password was requested

Hi all,
I need your help here please, my wifes Equium M50-244 just froze after 15 min. I thought taking the battery out would fix the problem, only now when you turn on laptop I get blue screen and a request for password that was not supplyed with computer.
Can anyone help before she beats the life out of me (shes big).

Either this is an incredible coincidence or I am now trying to fix your wife's computer. Let me know if it is the former.
Toshiba laptops have the facility to set a password to access the computer. Acording to the manual for this model, this can be done by running the Toshiba Password Utility software in Windows. The password gets stored on the CMOS chip that holds the BIOS data. The purpose of the Toshiba Password Utility is to deny a thief access to the computer but it is fraught with risk because of the difficulty in resetting the password if it is lost (or manifests spontaneously as in this case).
In principle you can reset the CMOS and therefore remove the password but to do this you would need to disassemble the laptop to gain access to the motherboard in order to temporarily remove the small battery thereon. I have not been able to find instructions on how to disassembe this model.
Toshiba Technical Support may be able to supply a password that will give you the chance to reset the access password. I'm not sure if you can reset it directly to null by this means but the Toshiba Password Utility will let you remove the password if you know what the password is. Catch 22 is that you have to convince Toshiba that you are the bona fide owner.
Or you may need to return the computer to a Toshiba Service agent.
Or on Ebay (US) you can buy a USB Password Removal Key. I think this is aimed more towards thieves than legitimate owners.

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Hi
Check this thread http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=16605
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Cheers, Lee

Hi
Just for info - http://aps2.toshiba-tro.de/kb0/FAQ7A01ZW0007R01.htm
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Hi, Thug-, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service If you find you cannot sign on to the Skype website, create a new account. Use the new account to contact Skype Customer Service in order to recover access to your first account.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Equium M50-244 has bluescreens and password was requested

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