Erroneous, derogatory credit report

Question

I have been a longstanding, loyal, and very consistent Verizon Wireless customer for over 10 years.  In all the years I have been a Verizon Wireless customer, I have ALWAYS paid my bill on time, every month.  In early 2011, I went through a divorce & released my ex-husband's line.  A couple of months later, I added a line for my son but I did not sign a contract for the new phone number.  I kept the new line (my son's) for over one year, but because for most of that year, the phone was not even used, I cancelled it around 2/2012 because I combined my account with my current husband's account, who has also been with Verizon Wireless for more than 10 years.  The reason I cancelled my son's line was because my husband's account has 4 lines, and the maximum number of lines on a Family Share Plan was 5 at the time we combined accounts.  Additionally, since my son hadn't used his phone in about 4+ months prior to the combining of accounts, it only made the best financial sense to cancel this line since it wasn't being used anyway.  Verizon even credited me one month's worth of charges (because that was as far back as the representative was allowed to credit) because she could see he never used his phone.   I thought I had a productive, good-standing relationship until October, 2012   when I received a bill for $68 from CONVERGENT COLLECTION AGENCY!!!  Needless to say, I was appalled!  From the time I got the new line until the time I cancelled the line, my monthly payment was always current and paid in full.  Immediately, I picked up the phone & called Verizon, who said it was out of their hands, and that I should contact the credit agency to pay the bill.  I then immediately contacted Convergent Collection Agency and paid the accused debt amounting to $80.90 (including the collection agency fee).  Knowing these charges were erroneous, I waited for the debt to be "cleared up" on Verizon's side, I waited nearly 30 days, then contacted Verizon again in order to clear my name/accounts.  After explaining this long & drawn out scenario, a very kind Verizon Wireless representative stated they would submit this account to be cleared of any wrongdoing on my part, & would even process a refund for me for the $60-some odd dollar outstanding balance which was turned in to the collection agency.  I explained that I paid $80.90, and asked to have the entire amount credited back or refunded to me.  I have yet to receive a refund, which is of zero importance compared to the derogatory reports against my otherwise perfect, 15 year credit history. 
The point I am trying to make is that I NEED VERIZON WIRELESS TO REMOVE THE DEROGATORY REPORT FROM MY OTHERWISE PRISTINE CREDIT HISTORY.  I have been a loyal Verizon Wireless customer for over 10 years and have no plans to change my service provider in the near future, unless I continue to be unsuccessful at getting this one single negative report deleted off of my credit.  I have been told by a Verizon representative that is impossible to remove derogatory reports from a credit report, which is UNTRUE!   I know if a company has the ability to report good standing history as well as negative history, they also have the ability to REMOVE negative information.  This negative report does NOT represent my personal values of paying my monthly bills as well as paying them ON TIME, as well as being a responsible adult, in general.  I do not feel as if I should suffer the repercussions of this ONE negative & most certainly erroneous report if I was not the source of the problem.  I feel the blame is on Verizon because someone there did not check to ensure the bill was sent to the correct address....I received a bill every month for my main account, so why wasn't it caught that my son's bill was sent to my old address (of my ex-husband, who deliberately did not give me my mail).  Another reason I am upset about this is because Verizon NEVER made an attempt to call me about the past due balance.  The line was tied to my phone number, which I have had since day 1 with Verizon (and have never changed this number).  I feel as if Verizon did not do their part to notify me of this bill, and found it easiest to turn me in to the credit bureau, without caring how someone's lack of attention and abundance of laziness would adversely affect my credit.
I have tried to contact a supervisor at Verizon regarding this issue, but was told there was no one available.  This is unacceptable to me, as I was lied to again.  I don't feel as if I should continue paying money to a company who does not care about its customers or how they are treated by it's employees.  Money is NOT the issue; a $60-something balance would have been easily and immediately taken care of, as I am easily making current monthly payments of over $340.  If Verizon does not have a solution for me IMMEDIATELY, then I will be happy to take my money every month to another wireless company who will treat it's customers like they are a real person.
Please feel free to have no less than a manager, supervisor, or better yet, a regional supervisor to contact me at ANY TIME.

Answer 1

This is a peer to peer forum. no managers etc. here just customers and occasionally a verizon employee comes by to assist.
Verizon like banks and credit card companies may or may not post your payment history to the three credit bureaus
If they post a delinquent account to the bureaus you can under the Fair Debt Collections Act write a letter and dispute the charge or amount they claim you owe.
Please note because the invoice was overlooked and not paid does not mean you were responsible for the payment of that invoice.
You can also call the credit bureaus to dispute the validity of the collection company and verizon but it was posted as a correct entry on your credit report. Factual reports stay on for 7 years. if you write the letter of dispute or circumstances it to will be there for potential credit grantors to view.
That is all that can be done. However there are federal and state laws that state credit bureaus can be sued in court if what they post is not accurate but truthful  entries are going to stay.