Error 1074396009 while trying to read .avi file

Hi there,
I'm using LV10 and my VI is supposed to read and analyse an avi video. On my Laptop everything is working fine. Now if I use it on another system Error 1074396009 occurs. It seems as if there might be some codec problem although the video can be played in VLC or WMP without any problems.
Does LV10 only support certain kinds of codecs or what's causing my problem?
And most impotantly, how do I solve my problem?
Kind regards,
seasoo
Attachments:
error1074396009.jpg ‏37 KB

This is not a LabVIEW issue but more to do with the codecs that are installed in your system. I am not sure what version of NI-IMAQdx you are using, but you need to make sure that the right compression filter (pre-IMAQdx 4.7.2) or codec (post-IMAQdx 4.7.2) is being used to de-compress the AVI file.
Have a look at the following to figure out what compression filters or codecs are installed in your system:
Writing a Compressed AVI File with the IMAQ Vision Acquisition Software
Another good read:
AVI Codec Support with AVI2 in NI Vision Products
Make sure you have the right codec/compression filter installed and you should be good to go.
Adnan Zafar
Certified LabVIEW Architect
Coleman Technologies

Similar Messages

  • An error occured while trying to read data

    Hi RoboHelpers,
    While opening my main project today (large project w/ thousands of topics) my project froze twice and wasn't responding, so I forced it to close via Task Manager and deleted the CPD file, thinking it was the culprit.
    I then got this error when I tried to reopen the .XJP file:
    "An error occurred while trying to read data from
    <D:\Hg\PcdmisQA\Pcdlrn\CoreHelp\13_hardware_topics\13_hardware_topics.fpj><1>."
    I clicked OK to get past this error, and now my htms are not appearing inside the Topic List for 13_hardware_topics and the TOC links show that the topics don't exist. But the .htms do exist inside the actual directory in Windows.
    I think I can fix this by importing the .htms inside 13_hardware_topics, but I'm not sure why it happened in the first place. Is there a way to just fix the .fjp file instead--if this is indeed the problem?
    My 13_hardware_topics.fjp structure looks like this (sorry for the post length):
    <?xml version="1.0" encoding="utf-8"?>
    <rhpml majorversion="2" minorversion="0">
        <folders/>
        <topics>
            <topic>
                <name>Tool_ID.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Probe_Description.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Defining_Hardware.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Defining_Hardware_Introduction.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>List_of_Available_Tools.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Tool_Type.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Understanding_the_Probe_Utilities_dialog_box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>use_trax_calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Defining_Probes.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Use_Partial_Calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Probe_File_Name.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>User_Defined_Calibration_Order_check_box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Search_Override_I_J_K.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Optical.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Showing_an_Animated_Probe_Changer.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Using_the_Quick_Fixture_Dialog_Box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Inserting_Quick_Fixtures.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Additional_Information_for_Creating_Multiple_Arm_Machines.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>print_list.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>example_printout.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Defining_Machines.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Selecting_or_Creating_a_Machine_for_Display.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Deleting_the_LOADMACHINE_Command.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Ball.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Removing_the_Animated_Machine_from_the_Graphics_Display_Window.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>collision_tolerance.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Optical_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Additional_Information_on_the_Machine_s_Axes.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Migrating_Part_Programs_Between_Machines_Using_PH10_and_Tesa_Star_M_Probes.htm</nam e>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Probe_Setup.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>autocalibrate_probe.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Specifying_Collision_Tolerances.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Using_Existing_Quick_Fixtures.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_4_-_Begin_Calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_3_-_Define_Ports.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_8_-_Measuring_Port_2.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_6_-_Measuring_Port_1.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_7_-_Measuring_Port_3.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_9_-_Review_Calibration_Results.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Displaying_Existing_Machines_in_the_Graphics_Display_Window.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Calibrating_the_FCR25_Probe_Changer.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Inserting_and_Removing_Quick_Fixtures.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Selecting_the_No_Machine_Item.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Additional_Information_on_the_Machine_s_Home_Position_area.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Deleting_the_Machine.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Creating_a_Relationship_between_the_Machine_and_the_Part.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>defining_probe_changers.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Quick_Fixture_Mode_s_Mouse_and_Keyboard_Commands.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Adding_Custom_Fixtures.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>add_tool.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>With_Averaging.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Shank_Optical_Vector_I_J_K.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Fast_Probe_Mode.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>X_Y_and_Z_Center.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Delete_Tool.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ScanRdv.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>available_tip_types.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Thickness_of_the_ball_tip.htm</name>
                <name>PrbRdv.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Edit.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Shank_Vector_I_J_K.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Ball_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>edit_probe_components.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Edit_Tool.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Ball_Tip.htm</name>
                <name>To_delete_a_wrist_angle.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Probe_Setup.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Measure.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Disk_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>PrbRdv.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Previewing_your_Probe_Configuration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>use_unit_calibration_data.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>New_Angles_List_box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>To_Display_the_Probe_Changer_in_the_Graphics_Display_window.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>calibration_date_and_time.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Global_Used.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Individual_Angle_Data.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Barrel_Shank_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>calibration_date_and_time.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Equally_Spaced_Angles_Data.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Reset_Tips.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Disk_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>use_unit_calibration_data.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>dmis_label.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>add_angles.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Notes_on_the_Add_Angle_option.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Working_with_the_Angle_Grid.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>available_tip_types.htm</name>
                <name>calibration_date_and_time.htm</name>
                <name>Results.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Spherical_Tool_and_Ball_Tip.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Reset_Tips.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Diameter_Length.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Previewing_your_Probe_Configuration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>User_Defined_Calibration_Order_check_box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Use_Wrist_Map_If_Available_check_box.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Diameter_Length.htm</name>
                <name>Use_Wrist_Map_If_Available_check_box.htm</name>
                <name>Probe_Description.htm</name>
                <name>List_of_Available_Tools.htm</name>
                <name>Probe_File_Name.htm</name>
                <name>use_trax_calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_2_-_Define_the_Mount_Point.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Use_Partial_Calibration.htm</name>
                <name>Probe_Description.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>autocalibrate_probe.htm</name>
                <name>Search_Override_I_J_K.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Disk.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Migrating_Part_Programs_Between_Machines_Using_PH10_and_Tesa_Star_M_Probes.htm</nam e>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Calibrating_the_ACR1_Probe_Changer.htm</name>
                <name>Step_1_-_Select_the_FCR25_Probe_Changer.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>example_printout.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Creating_a_Relationship_between_the_Machine_and_the_Part.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>defining_probe_changers.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Calibrating_the_CW43_Probe_Changer.htm</name>
                <name>Optical.htm</name>
                <name>example_printout.htm</name>
                <name>To_Display_the_Probe_Changer_in_the_Graphics_Display_window.htm</name>
                <name>defining_probe_changers.htm</name>
                <name>Inserting_Quick_Fixtures.htm</name>
                <name>Shank.htm</name>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Step_9_-_Review_Calibration_Results.htm</name>
                <name>Additional_Information_on_the_Machine_s_Axes.htm</name>
                <name>Step_5_-_Prepare_Probe_Changer.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Migrating_Part_Programs_Between_Machines_Using_PH10_and_Tesa_Star_M_Probes.htm</nam e>
                <name>Probe_Setup.htm</name>
                <name>Selecting_or_Creating_a_Machine_for_Display.htm</name>
                <name>Step_6_-_Measuring_Port_1.htm</name>
                <name>Step_9_-_Review_Calibration_Results.htm</name>
                <name>Quick_Fixture_Mode_s_Mouse_and_Keyboard_Commands.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
                <name>Step_6_-_Measuring_Port_1.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Inserting_and_Removing_Quick_Fixtures.htm</name>
                <name>SP600__Step_3_-_Prepare_for_Calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Selecting_the_No_Machine_Item.htm</name>
                <name>Deleting_the_Machine.htm</name>
                <name>Creating_a_Relationship_between_the_Machine_and_the_Part.htm</name>
                <name>SP600__Step_6_-_Take_the_Third_Manual_Hit.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>SCP600__Step_2_-_Define_the_Mount_Point.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Showing_an_Animated_Probe_Changer.htm</name>
                <name>ACR1__Step_1_-_Select_the_ACR1_Probe_Changer.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>Additional_Information_for_Creating_Multiple_Arm_Machines.htm</name>
                <name>ACR1__Step_3_-_Define_the_Mount_Point.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ACR1__Step_4_-_Define_Ports.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ACR1__Step_5_-_Prepare_for_Calibration.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ACR1__Step_6_-_Measure_Port_1.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ACR1__Step_7_-_Measure_Port_8.htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>ACR1__Step_9_–_Measuring_Datum_Sphere_with_PEM_Extension(s)_(optional).htm</name>
                <comments></comments>
                <frameset>0</frameset>
            </topic>
            <topic>
                <name>SP600__Step_4_-_Take_the_First_Manual_Hit.htm</name>
                <name>Step_1_-_Select_the_SP600_Probe_Changer.htm</name>
                <name>ACR1_Step_10_Review_Calibration_Results.htm</name>
        </topics>
    </rhpml>
    Thanks,
    Jared

    Hi Jared.
    I don't know if this is at the root cause of the error but I see that the closing </name> tag has a number of instances where there is a spurious space inside it:
    <topic>
        <name>Additional_Information_for_Creating_Multiple_Arm_Machines.htm</ name>
        <comments></comments>
        <frameset>0</frameset>
    </topic>
    <topic>
        <name>Additional_Information_on_the_Machine_s_Home_Position_area.htm< /name>
        <comments></comments>
        <frameset>0</frameset>
    </topic>
    <topic>
        <name>Creating_a_Relationship_between_the_Machine_and_the_Part.htm</n ame>
        <comments></comments>
        <frameset>0</frameset>
    </topic>
    There are others.
      The RoboColum(n)
      @robocolumn
      Colum McAndrew

  • Error 1316.A network error occurred while attempting to read the file .msi

    Hi to all,
    this is my first post on OTN forum! anyway...
    My attempt to install Essbase-ExcelAddin-11121 Fail. During the execution of Spreadsheet Add-in the process generate this issue:
    Error 1316.A network error occurred while attempting to read the file ...AppData\Local\Temp\_is711B\Setup.msi
    i've seen also seen that in the directory AppData\Local\Temp\_is711B\ there is no file called Setup.msi but AppData\Local\Temp\_is711B\Setup.INI
    i have to modify the installer?how? anybody resolve this problem?
    I checked on google but, at this moment, no results.
    thanks for all support
    Gaetano

    Hello Gaetano,
    It sounds like you are using Windows 7 and/or Vista.
    When running the installation try to right click on the executable and select "Run as Administrator".
    Regards,
    John A. Booth
    http://www.metavero.com

  • Content Library Explorer error -error occurred while trying to read the package metadata (can't find package in console)

    I have SCCM 2012 SP1 recently upgraded to R2. I'm currently setting this up to migrate my production 2007 site. However, I'm trying to use Content Library Explorer on my DP's. I have 3 dps. DP2 connects fine but when i try and connect to DP1 +3 i get
    the following error: An error occurred while trying to read the package metadata. The package
    PackageID is invalid and must be redistributed from the Configuration Manger console.
    Now i can't find any trace of this at all in the console. In the SMSPackagesHist table i can see the package ID and the deleted time was 29-07-2013. This most likely was me trying to create software updates back last year when i initially setup the site.
    The package is not listed as content on any of the 3 DPs and i can't find any trace of it at all in the console.
    I'm not very familiar with 2012, so not sure what I've done.
    Any help or advice appreciated.
    Thanks
    Jane

    Hi Torsten,
    thanks for this. I did a search of the WMI key and found this document: http://blogs.technet.com/b/configmgrteam/archive/2012/05/07/troubleshooting-content-mismatch-warnings-on-a-distribution-point-in-system-center-2012-configuration-manager.aspx (does
    this mean it is supported?)
    however, on those 2 DP's in that class, the suspect package ID is not listed!???
    Any more ideas?
    Many thanks
    Jane

  • I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

    I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

    Hi hpmg,
    It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?
    It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.
    Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf  and check if that works for you.
    Regards,
    Rave

  • Error -36 when trying to copy AVI files from External Drive to Mac

    Hi
    Hoping for some help with a problem I appreciate others have faced.
    I bought a new video camera recently and have just tried to copy the AVI files from the first few videos to my mac but am getting the error code 36 that states the files cannot be read or written.
    The format of the camera is MS-DOS (FAT 32) but when I tried changing it to MAC OS Extended it did something to the camera so the mac could then not recognise it when I tried to re-connect it via the USB port.
    I've been able to copy the files onto my friends Windows laptop no problem so don't believe them to be corrupt.
    Have also tried the dot_clean fix but this didn't work.
    Could there be another reason for the error? Any help or advice would be much appreciated.
    Thanks

    BDAqua wrote:
    I hear 3rd Party, or HW Raid 0/1/5/10 are OK, but 6 months is the absolute most I got out of my many screaming RAID setups before they completely lost it!
    Bummer. I'm not really doing this for speed though, just for total storage volume and constant, worry-free, no-brainer back-up. I guess RIAD in general is something I need to study up on. Would a simple mirror of one 500GB drive to another (back-up) - and do that twice - be a better, more reliable way to go?
    I've used Tri-Backup3/4 for years for Backups, it's fast, automatic, reliable, works in the background if you wish...
    Back-up software always seemed to have some kind of a hiccup to it, but I'll certainly look into Tri-Backup3/4. I used to Retrospect years ago, a rather fussy thing if I recall.
    Now, on the Safe Mode boot - not a success BUT a different result!
    I got the -36 again, but this time it was the external drive FILE that errored, not the OS-resident drive.
    In other words, pre-Safe Mode the error said "...because some data in "ZillaHAL" could not be read or written." (ZillaHAL is my OS-X drive).
    In Safe, it read, "...because some data in "WinXP Pro.vmem" could not be read or written."
    "WinXP Pro.vmem" is the virtual machine file - which basically is a simple Mac volume (folder) containing all of the files to run my XP virtual machine.
    Also, this time, a file* did manage to remain on the external drive whereas before, after the error, no file at all remained.
    * a generic icon appears, but it shows a size of 16+GBs. The actual file is 18.13GB - I did manage to shrink it down the other day (from it's previous 25GB).
    Well, that's it for now. I'll be away for three days, so don't mind me if I cannot reply back for a spell.
    Thanks BD,
    mp

  • Error message while trying to open mpeg file

    Hello,
    I'm new to the apple discussions, but not new to the Apple family. I recently downloaded a quicktime and got the following message:
    Error opening movie
    The movie could not be opened.
    Its a file from a bittorrent site.
    Any help in opening this would be much appreciated. I really want to see Elvis Costello on Letterman!!!
    Thanks,
    smfmac

    The movie could not be opened.If the problem file is QT and has an MPEG extension, then I assume it is supposed to contain an MPEG-2 muxed data. Therefor the first question is whether or not you have the Apple QT MPEG-2 component installed on your computer. (I.e., the QT player does not support MPEG-2 content without this component and even with it only supports limited audio formats.) If you do have the component installed, does the file open in MPEG based applications like VLC or MPEG Streamclip? If not, then it is possible the torrent download is corrupt. If the file does open in other applications, check the stream data to determine if the audio and video compression formats are QT compatible.

  • An error occurred while trying to read data from...

    Hello,
    I'm getting this error repeatedly in more than one project.  It happens when i click Save a topic.  It also happened when I tried to create a new folder in the Project Files, and then i could not create the new folder.  I'm using RoboHelp HTML 9.2.  I did try moving the project files off the network drive and into my local C:/ drive, but still get the error.
    Are there any known cures?
    Thank you,
    Sherry

    You will see the topics are still there in Windows Explorer. What has happened is that the root.fpj file that you showed in your first post was corrupt because it was on the network. Now it cannot rebuild the new CPD in the normal way.
    Personally I would be creating a new project and importing stuff from your old project.
    You can import all the topics in a single folder in one go, you don't have to import topic by topic.
    There is information on my site about rebuilding broken projects.
    Provided you new project is local, you should be OK.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • When I try to install Itunes, I get this error: (translated from Norwegian) There was a network error while trying to read from the file: C: \ windows \ installer \ iTunes.msi I have tried many times to reinstall, but nothing helps, please help me.

    When I try to install Itunes, I get this error: (translated from Norwegian) There was a network error while trying to read from the file: C: \ windows \ installer \ iTunes.msi I have tried many times to reinstall, but nothing helps, please help me.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to update to iTunes 10.4.1 and I get a message "A network error occured while attempting to read from the file C:|Windows|Installer|iTunes.msi"  Running WIndows 7 with all updates done.  I  have never had an issue with iTunes updating before.  Anyo

    iTunes has tried to update itself and runs into an error and tells me to manually install.  When I d/l and run the iTunesSetup.exe file I always encounter the following error message...
    "A network error occured while attempting to read from the file C;|Windows|Installer|iTunes.msi" and iTunes does not update to iTunes 10.4.1.
    Anyone know what is creating this error message?  Thanks for the help...

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page): 
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service.  What do I need to do to access the service paid for?

    I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service".  What do I need to do to get access to the service I have paid for?

    Hi DeaconTomColorado,
    Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
    Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
    Best,
    Sara

  • I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert apdf file for msword?

    I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert a PDF file for ms word?

    Adobe Reader is free; but you may have paid for the ExportPDF service.
    Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
    [topic moved to ExportPDF forum]

  • I am trying to convert PDF to word. With my PC  I get a message  "Error occurred while trying to access the service.   It worked fine for a long time.  Has been doing this for days now with all files i try to convert.

    I am trying to convert PDF to Word with Adobe Export PDF on my PC.  I get the message " error occurred while trying to access service".  Has worked fine in past.  Has been doing this for a few days now on all files i try to convert.    Any ideas?? Thanks

    Hi bert090909,
    Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
    Please let us know how it goes.
    Best,
    Sara

  • I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
    [topic moved to ExportPDF forum]

  • Receive error message "An error occurred while trying to access the service" when I try to convert a file?

    When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve?  I already applied updates and attempted to fix?

    You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

Maybe you are looking for