Error '9' when calling service 'SO_OBJECT_SEND'

We are implementing travel module. The scenario is when the employee raises a travel request, after approving the mail should be sent back to the employee. This feature is provided by the standard.
However in the SEND_MAIL step the WORKFLOW Container variable 'Employee.Trip.User.Id' is not set owing to which the mail step gives out error.
Can anyone please guide us on the probable cause of the error ?? Where does the object TRIP gets the value 'TRIP.USER.ID' ??
Is it any setting issue ??
Please guide..

Hi
Run report HRALXSYNC  and you will solve this.
We have faced this issue many times and the solution we have applied is
1. This issue occurs on a step that is dialog where some agent needs to either approver or reject.
2. You should check the rule (Agent determination rule in that step).
Run that rule with the workflow data (use scenario with which you are getting error).
Run the rule individually and check if you are getting right result.
this error most of the time id due to the fact that the rule is not be able to determine next processor of the workitem.
Error 9 when calling service SO_OBJECT_SEND SWF_RUN535
to assure you can hardcode the user for test in the rule and run the workflow as that is the most effective analysis that will help you determine the cause.
I have never seen this error on a background step unless there is a mail step involved.
You need to run the report HRALXSYNC to synchronize HR objects which will surely solve this issue.
regards
barin

Similar Messages

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    Regards
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    Hi,
    See  this related thread:
    Re: Workflow Error  --  Error' 9' when calling service ' SO_OBJECT_SEND'

  • SRM Workflow error-  Error' 9' when calling service ' SO_OBJECT_SEND'

    Hi Team,
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                   FORWARDER_NOT_EXIST        = 08
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                   TOO_MUCH_RECEIVERS         = 73
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  • Workflow Error  --  Error' 9' when calling service ' SO_OBJECT_SEND'

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    Could  you  pls tell me what will be the reason for this Error' 9' when calling service ' SO_OBJECT_SEND'
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