Error "CONVT_NO_NUMBER" while performing user measurement with USMM

Hi,
While running user measurement with USMM I am getting following run
time error.
To be specific - After preselections in USMM->system measurement->while
checking Green Check mark this error is screaming up.
Ae per Note - 1230640 :- You call transaction USMM and want to cancel
the user measurement using the cancel button (red 'X') on the dialog
box of the user measurement. However, the measurement continues and is
completed as if you had chosen the ok button (green check mark).
Above note is applied if the problem comes if we check red button
rather than green check mark.
Please suggest us the best way to procees.
ST22 details:-
Runtime Errors CONVT_NO_NUMBER
Exception CX_SY_CONVERSION_NO_NUMBER
Date and Time 09/16/2008 07:42:32
Short text
Unable to interpret " 1,410 " as a number.
What happened?
Error in the ABAP Application Program
The current ABAP program "RSUVM001" had to be terminated because
it has
come across a statement that unfortunately cannot be executed.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
An exception occurred that is explained in detail below.
The exception, which is assigned to
class 'CX_SY_CONVERSION_NO_NUMBER', was not
caught and
therefore caused a runtime error.
How to correct the error
Whole numbers are represented in ABAP as a sequence of numbers,
possibly
with an algebraic sign.
The following are the possibilities for the representation of
floating
point numbers:
[mantissa]E[algebraic sign][exponent]
[whole number part].[fraction part]
For example, -12E+34, +12E-34, 12E34, 12.34
If the error occurred in your own ABAP program or in an SAP
program you modified, try to remove the error.
If the error occures in a non-modified SAP program, you may be able
to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the
following
keywords:
"CONVT_NO_NUMBER" "CX_SY_CONVERSION_NO_NUMBER"
"RSUVM001" or "RSUVM001"
"START-OF-SELECTION"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
1. The description of the current problem (short dump)
Information on where terminated
Termination occurred in the ABAP program "RSUVM001" - in "START-OF-
SELECTION".
The main program was "RSUVM001 ".
In the source code you have the termination point in line 96
of the (Include) program "RSUVM001".
85 * Analyze the user records.
86 CALL FUNCTION 'SAPGUI_PROGRESS_INDICATOR'
87 EXPORTING
88 text = 'Die Benutzerstammsätze werden analysiert.'(002).
89 * PERFORM analyze_user_records.
90
91 CALL FUNCTION 'SLIM_USER_MEASUREMENET'
92 CHANGING
93 SLIM_TUREP = LT_TUREP.
94 .
95 LOOP AT LT_TUREP INTO LS_TUREP .
>>>>> MOVE-CORRESPONDING LS_TUREP TO ITUREP.
97 APPEND ITUREP.
98 ENDLOOP.
99
100 * Submit Application measurements as batch jobs.
101 * Save additional data about this analysis in the DB.
102 * we need meas-no ,v-date at the batch
any ideas?

Hi Srikanth,
The below Notes helps you to solve the issue.
Please review the below Notes.
Note 1117010 - Runtime error CONVT_NO_NUMBER in RSUVM001
Note 1115924 - USMM composite SAP Note: Problems after importimg new SPs
Thanks & Regards,
Pradeep Srigiri

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    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Reloading Scheduler
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - The Scheduler was reloaded
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: All values sent to SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager ends...
    Severe 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.6400
    Info 2013-04-29 , 01:31:44
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2013-04-29 , 01:31:49
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_03_00
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2013-04-29 , 01:31:49
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2013-04-29 , 01:31:49
    at Tvsu.FileDownloader.HttpsDownload.SetCertificates(​)
    Message: Setting certificates...
    Info 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2013-04-29 , 01:31:53
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 6458BS9
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
    Message: There is not entry for the key SRM
    Type: System.NullReferenceException
    at Tvt.Mapping.Languages.get_Item(String tla)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
    Message: Error getting MappingParser properties
    Type: Tvsu.Engine.Process.MappingInterfaceException
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2013-04-29 , 01:31:59
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2013-04-29 , 01:31:59
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

    You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
    Run windows update and make sure .netframework is current.
    Did you upgrade from win 7?

  • System Update error "An error occurred while gathering user informatio​n"

    I honestly think that i'm never going to stop running into issues with Lenovos software....
    Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out. 
    [Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
    Info 2015-03-04 , 05:58:34
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.34209
    Info 2015-03-04 , 05:58:36
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2015-03-04 , 05:58:39
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_14_00
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2015-03-04 , 05:58:39
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Downloaded
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    Message: Parsing the UDF file
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent(​)
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlR​eader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
    Type: System.IO.FileNotFoundException
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2015-03-04 , 05:58:42
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2015-03-04 , 05:58:42
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2015-03-04 , 05:58:42
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2015-03-04 , 05:58:43
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
     One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
    My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
    Solved!
    Go to Solution.

    The hello level  9_14 is expected behavior. The link is currently set blanks.  Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information. 
    As you saw, hello level9_13 contains data.
    My notes: 
    systemupdate506-01-15-2015.exe System Update  5.06.0027 hl=14  (02/05/2015)
    systemupdate506-11-04-2014.exe System Update  5.06.0024 hl=13  (11/24/2014)
    >>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
    ====
    Your failure is here:
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    ================
    SU runs ia.exe(inventory agent) via tvsucommandlauncher via  the SU service in windows services. 
    Expected output is the creation of  two XML's:
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
    These two .xmls contain information about your system such as machine type and model.
    This message stated:
    Message: RC eGatherer: 0
    I dont think ia.exec ever got executed.
    ===
    In c\programdata\lenovo\systemupdate\logs    
    Post
    tvsu_exec.log
    Tvsucommandlauncher.log 
    service.log   (inside the SUservice logs folder).
    Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
    ==
    DId your system ship from the factory with System Update installed?
    Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

  • Error occured while performing nmConnect : Cannot connect to Node Manager.

    Hi There,
    I am trying to connect to my node manager via WLST, however when I try to do so I get the following exception:
    WLSTException: Error occured while performing nmConnect : Cannot connect to Node Manager. : Read channel closed
    I have searched Google for the reason behind this exception, but I couldnt find anything that explains why I am getting it.
    Could someone help me out? All I want to do is connect to the node manager and then kill one of the nodes.
    I should point out that the AdminServer and the node are the same machine.

    The nodemanager will not accept SSL connections, I checked the config on WL itself.
    I can confirm that it is also in nodemanager.domains
    I have restarted the service and also bounced the box, but this hasnt helped. I get the following when running this command:
    <27-May-2013 14:08:43 o'clock CEST> <Info> <Security> <BEA-090905> <Disabling CryptoJ JCE Provider self-integrity check for better startup performance. To enable this check, specify -Dweblogic.security.allowCryptoJDefaultJCEVerification=true>
    <27-May-2013 14:08:43 o'clock CEST> <Info> <Security> <BEA-090906> <Changing the default Random Number Generator in RSA CryptoJ from ECDRBG to FIPS186PRNG. To disable this change, specify -Dweblogic.security.allowCryptoJDefaultPRNG=true>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=Entrust Root Certification Authority - G2,OU=(c) 2009 Entrust\, Inc. - for authorized use only,OU=See www.entrust.net/legal-terms,O=Entrust\, Inc.,C=US". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=thawte Primary Root CA - G3,OU=(c) 2008 thawte\, Inc. - For authorized use only,OU=Certification Services Division,O=thawte\, Inc.,C=US". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=T-TeleSec GlobalRoot Class 3,OU=T-Systems Trust Center,O=T-Systems Enterprise Services GmbH,C=DE". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=T-TeleSec GlobalRoot Class 2,OU=T-Systems Trust Center,O=T-Systems Enterprise Services GmbH,C=DE". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=GlobalSign,O=GlobalSign,OU=GlobalSign Root CA - R3". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "OU=Security Communication RootCA2,O=SECOM Trust Systems CO.\,LTD.,C=JP". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=VeriSign Universal Root Certification Authority,OU=(c) 2008 VeriSign\, Inc. - For authorized use only,OU=VeriSign Trust Network,O=VeriSign\, Inc.,C=US". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=KEYNECTIS ROOT CA,OU=ROOT,O=KEYNECTIS,C=FR". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    <27-May-2013 14:08:44 o'clock CEST> <Notice> <Security> <BEA-090898> <Ignoring the trusted CA certificate "CN=GeoTrust Primary Certification Authority - G3,OU=(c) 2008 GeoTrust Inc. - For authorized use only,O=GeoTrust Inc.,C=US". The loading of the trusted certificate list raised a certificate parsing exception PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11.>
    Should it be going through all of this if I am trying to connect with plain text?

  • Premiere CS6 + Yosemite + R3D "An unspecified error occurred while performing a conform action"

    Hi there!
    I seem to have an issue with Premiere Pro CS6 and Yosemite:
    I have a Premiere project made in Premiere 6.0.5 composed entirely of R3D media. While running Mavericks 10.9.5, everything seemed to work just fine. I could play the timeline with or without rendering and I didn't have any error messages to speak of. After doing some research and finding out that CS6 works fine in Yosemite 10.10, I decided to take the plunge and upgrade last night. Today, I opened up the same Premiere project and I got the infamous "An unspecified error occurred while performing a conform action" error message for seemingly every R3D file in the project, and I could not play the timeline without rendering every frame.
    I went back to the install disc and restored Premiere to the original 6.0.0, but that didn't help. So while in Yosemite, I updated Premiere back to 6.0.5 and found myself (unsurprisingly) with the same issue. I have a backup of Mavericks 10.9.5 that I can easily revert to, but I'd like to figure out what's going on! Yosemite is the only variable that changed, but I want to figure out what to do to allow Premiere Pro CS6 + Yosemite + R3D files to all play nicely together.
    Please let me know if I can provide any more information or if there's anything I can do to get this up and running again.
    Thanks!
    Andrew

    Update from Adobe's Tim Kurkoski (on another thread):
    I have verified this problem. After Effects CS6, Premiere Pro CS6, and Adobe Media Encoder CS6 experience problems with RED .r3d files on Mac OS X 10.10 Yosemite.
    More specifically, the ImporterREDServer process used by these applications is failing to launch or crashing. You may be able to import and use some .r3d files for a short time, but once the ImporterREDServer process crashes, frames from imported files won't be returned, and importing new files will result in error messages.
    We are investigating the problem.
    This problem does not occur in the CC or CC 2014 versions of After Effects, Premiere Pro, or Adobe Media Encoder on Mac OS X 10.10 Yosemite. If you do not have access to these versions, my suggestion for workarounds are to transcode the .r3d files to a different format (ex., QuickTime with ProRes or other high quality intermediate codec) or roll back to Mac OS X 10.9.
    Fingers crossed for an update!

  • TVSU "an error occurred while gathering user information"

    I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix?  I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.

    OS  was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
    [ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
    Info 2012-06-19 , 08:08:15  at Tvsu.Environment.EnvironmentManager..ctor()  Message: Starting Environment Manager...
    Info 2012-06-19 , 08:08:15  at Tvsu.Nls.NlsResources..ctor()  Message: Starting the instance of NLS@Runtime
    Info 2012-06-19 , 08:08:15  at Tvsu.Nls.NlsResources..ctor()  Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Scheduler Manager Starts...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Obtaining information from the Enviroment Manager...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Validating Starts...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Validating Ends...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Sending Values to the SchedulerParser...
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Starting Validation Process!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - All validations have been processed!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Writting to the registry...
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - All values were saved on the Registry!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Reloading Scheduler
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - The Scheduler was reloaded
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: All values sent to SchedulerParser...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Scheduler Manager ends...
    Severe 2012-06-19 , 08:08:15  at Tvsu.Sdk.SuSdk.StartApplication()  Message: Application runs with the framework: 2.0.50727.5456
    Info 2012-06-19 , 08:08:15  at Tvsu.Engine.DataBase.InitializeDataBase()  Message: Initializing the DataBase from file: updates.ser
    Info 2012-06-19 , 08:08:15  at Tvsu.Sdk.SuSdk.StartApplication()  Message: Starting the Application
    Warning 2012-06-19 , 08:08:15  at Tvsu.Gui.Util.Tools.get_SystemVendor()  Message: The vendor was resolved to THINK
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: Starting GUI...
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: MainFrame created successfully
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: GUI -- Welcome screen
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.BackToMain()  Message: Setting Welcome screen...
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)  Message: Loading Welcome screen on Action pane.
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args)  Message: Starting the Search process...
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)  Message: Loading Search screen on Action pane.
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.Util.ProgressThread.InitSearch()  Message: GUI -- Reporting progress for the Search
    Info 2012-06-19 , 08:08:20  at Tvsu.Sdk.SuSdk.GetSystemProperties()  Message: Get the System Properties
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.StartExecution()  Message: PreTask
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.StartExecution()  Message: Start
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Starting the task
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: The current process is:HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Executing the PreProcess HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Executing the StartProcess HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()  Message: The chm help file is already present in the system
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: HelloProcess Started
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Client level: HelloLevel_8_11_00
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)  Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)  Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)  Message: Setting PROCESSING status.
    Info 2012-06-19 , 08:08:20  at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)  Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2012-06-19 , 08:08:20  at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)  Message: Direct connection found
    Info 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.SetCertificates()  Message: Setting certificates...
    Info 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)  Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)  Message: Debug Log: Init method:GET
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2012-06-19 , 08:08:21  at Tvsu.Engine.Process.HelloProcess.Start()  Message: UDF download status is -> Failed
    Severe 2012-06-19 , 08:08:21  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)  Message: Running egather minimal.....
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)  Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)  Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2012-06-19 , 08:08:22  at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)  Message: RC eGatherer: 0
    Info 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: MTM received from eGather: 4220CTO
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: An error ocurred while using the MappingParser  Exception:   Message: Key cannot be null. Parameter name: key   Type: System.ArgumentNullException      at System.Collections.Hashtable.ContainsKey(Object key)    at System.Collections.Hashtable.Contains(Object key)    at Tvt.Mapping.Languages.get_Item(String tla)    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: A value could not be mapped when using the MappingParser or eGather execution failed  Exception:   Message: Error getting MappingParser properties   Type: Tvsu.Engine.Process.MappingInterfaceException      at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Task.Task.StartExecution()  Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess  Exception:   Message: A fatal error ocurred while in the HelloProcess   Type: Tvsu.Engine.Process.HelloProcessException      at Tvsu.Engine.Task.Task.Start()    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2012-06-19 , 08:08:23  at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)  Message: Setting FAILED status.
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    Hi,
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