Error occurred while finding users using API with custom field

Hi All,
I am getting the following error while searching user using API with custom attribute. Did anybody faced the same problem before ?
Hashtable<Object,Object> env = new Hashtable<Object,Object>();
env.put("java.naming.factory.initial", "weblogic.jndi.WLInitialContextFactory");
env.put(OIMClient.JAVA_NAMING_PROVIDER_URL, "t3://localhost:14000");
System.setProperty("java.security.auth.login.config","C:\\Oracle\\Middleware\\Oracle_IDM1\\designconsole\\config\\authwl.conf");
System.setProperty("OIM.AppServerType", "wls");
System.setProperty("APPSERVER_TYPE", "wls");
tcUtilityFactory ioUtilityFactory = new tcUtilityFactory(env, "xelsysadm", "Weblogic123$");
OIMClient client = new OIMClient(env);
client.login("xelsysadm", "Weblogic123$".toCharArray());
SimpleDateFormat formatter = new SimpleDateFormat("yyyy-MM-dd");
tcUserOperationsIntf moUserUtility = (tcUserOperationsIntf)ioUtilityFactory.getUtility("Thor.API.Operations.tcUserOperationsIntf");
Hashtable mhSearchCriteria = new Hashtable();
mhSearchCriteria.put("USR_UDF_ACTUALSTARTDATE",formatter.format(date));
tcResultSet moResultSet = moUserUtility.findAllUsers(mhSearchCriteria);
printTcResultSet(moResultSet,"abcd");
log4j:WARN No appenders could be found for logger (org.springframework.jndi.JndiTemplate).
log4j:WARN Please initialize the log4j system properly.
Exception in thread "main" Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at weblogic.rjvm.ResponseImpl.unmarshalReturn(ResponseImpl.java:237)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:348)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:259)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_1036_WLStub.findAllUsersx(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:85)
at com.sun.proxy.$Proxy2.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntfDelegate.findAllUsers(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler$1.run(SecurityInvocationHandler.java:68)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(weblogicLoginSession.java:52)
at Thor.API.Base.SecurityInvocationHandler.invoke(SecurityInvocationHandler.java:79)
at com.sun.proxy.$Proxy3.findAllUsers(Unknown Source)
at oim.standalone.code.OIMAPIConnection.usersearch(OIMAPIConnection.java:209)
at oim.standalone.code.OIMAPIConnection.main(OIMAPIConnection.java:342)
Caused by: Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.findAllUsers(tcUserOperationsBean.java:4604)
at Thor.API.Operations.tcUserOperationsIntfEJB.findAllUsersx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1614.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy347.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Thank you

Hi J,
Thanks for the reply. But the code is working fine for OOTB attributes and  for 11g API i am getting permission exception
Exception in thread "main" oracle.iam.platform.authz.exception.AccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1465)
at sun.reflect.GeneratedMethodAccessor1034.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy366.search(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManagerEJB.searchx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1449.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy365.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.iam.identity.exception.SearchAttributeAccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1462)
... 44 more

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    Expected output is the creation of  two XML's:
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
    These two .xmls contain information about your system such as machine type and model.
    This message stated:
    Message: RC eGatherer: 0
    I dont think ia.exec ever got executed.
    ===
    In c\programdata\lenovo\systemupdate\logs    
    Post
    tvsu_exec.log
    Tvsucommandlauncher.log 
    service.log   (inside the SUservice logs folder).
    Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
    ==
    DId your system ship from the factory with System Update installed?
    Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

  • T540-System Update- Win7 64bit - An error occurred while gathering user info-HelloLevel_9_12_00.xml

    When attempting to do a Lenov System update, the error message "An error occurred while gathering user information" is displayed.
    Upon review the of the tvsu_*.log, it appears there is an issue with the lenovo website when it tries to pull down the following config file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
    Has anyone else had a similar issue and been able to resolve?
    Info    2014-12-16 , 10:26:08
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
    Info    2014-12-16 , 10:26:08
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_12_00.xml
    Info    2014-12-16 , 10:26:08
        at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
        Message: Setting PROCESSING status.
    Info    2014-12-16 , 10:26:08
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2014-12-16 , 10:26:08
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2014-12-16 , 10:26:08
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe    2014-12-16 , 10:26:08
        at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
        Message: Debug Log: Init method:GET
    Severe    2014-12-16 , 10:26:10
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
    Severe    2014-12-16 , 10:26:10
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe    2014-12-16 , 10:26:10
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml responseStatus:404
    Severe    2014-12-16 , 10:26:10
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
       at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info    2014-12-16 , 10:26:10
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Thanks
    Karl

    Hi,
    in this situation try following:
    open registry:
    HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
    check if the informations are correct.
    In case not, then correct them.
    - Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
    In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
    Cheers

  • T61P - System Update build: 5.02.0011 - Error occurred while gathering user informatio​n

    I have issues with SU with my Lenovo t61p
    Win8Pro x64
    [Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
    Info 2013-04-29 , 01:31:43
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2013-04-29 , 01:31:43
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2013-04-29 , 01:31:44
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Obtaining information from the Enviroment Manager...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Ends...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Sending Values to the SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Starting Validation Process!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All validations have been processed!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Writting to the registry...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All values were saved on the Registry!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Reloading Scheduler
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - The Scheduler was reloaded
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: All values sent to SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager ends...
    Severe 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.6400
    Info 2013-04-29 , 01:31:44
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2013-04-29 , 01:31:49
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_03_00
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2013-04-29 , 01:31:49
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2013-04-29 , 01:31:49
    at Tvsu.FileDownloader.HttpsDownload.SetCertificates(​)
    Message: Setting certificates...
    Info 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2013-04-29 , 01:31:53
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 6458BS9
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
    Message: There is not entry for the key SRM
    Type: System.NullReferenceException
    at Tvt.Mapping.Languages.get_Item(String tla)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
    Message: Error getting MappingParser properties
    Type: Tvsu.Engine.Process.MappingInterfaceException
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2013-04-29 , 01:31:59
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2013-04-29 , 01:31:59
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

    You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
    Run windows update and make sure .netframework is current.
    Did you upgrade from win 7?

  • System Update 4 on Windows 7 64bit - An error occurred while gathering user information

    Dear all,
    I installed System Update 4 on Windows 7 64bit (X300 laptop) and keep getting "An error occurred while gathering user information" at about 9% of Searching for agent updates.
    I tried searching Google and this forum for possible solutions, but without much success. I would appreciate any help on this.
    Thanks in advance!

    Hi,
    in this situation try following:
    open registry:
    HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
    check if the informations are correct.
    In case not, then correct them.
    - Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
    In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
    Cheers

  • TVSU "an error occurred while gathering user information"

    I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix?  I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.

    OS  was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
    [ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
    Info 2012-06-19 , 08:08:15  at Tvsu.Environment.EnvironmentManager..ctor()  Message: Starting Environment Manager...
    Info 2012-06-19 , 08:08:15  at Tvsu.Nls.NlsResources..ctor()  Message: Starting the instance of NLS@Runtime
    Info 2012-06-19 , 08:08:15  at Tvsu.Nls.NlsResources..ctor()  Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Scheduler Manager Starts...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Obtaining information from the Enviroment Manager...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Validating Starts...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Validating Ends...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Sending Values to the SchedulerParser...
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Starting Validation Process!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - All validations have been processed!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Writting to the registry...
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - All values were saved on the Registry!
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - Reloading Scheduler
    Info 2012-06-19 , 08:08:15  at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)  Message: Scheduler Parser - The Scheduler was reloaded
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: All values sent to SchedulerParser...
    Info 2012-06-19 , 08:08:15  at Tvsu.Commonscheduler.SchedulerManager.Save()  Message: Scheduler Manager ends...
    Severe 2012-06-19 , 08:08:15  at Tvsu.Sdk.SuSdk.StartApplication()  Message: Application runs with the framework: 2.0.50727.5456
    Info 2012-06-19 , 08:08:15  at Tvsu.Engine.DataBase.InitializeDataBase()  Message: Initializing the DataBase from file: updates.ser
    Info 2012-06-19 , 08:08:15  at Tvsu.Sdk.SuSdk.StartApplication()  Message: Starting the Application
    Warning 2012-06-19 , 08:08:15  at Tvsu.Gui.Util.Tools.get_SystemVendor()  Message: The vendor was resolved to THINK
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: Starting GUI...
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: MainFrame created successfully
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)  Message: GUI -- Welcome screen
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.GUIController.BackToMain()  Message: Setting Welcome screen...
    Info 2012-06-19 , 08:08:15  at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)  Message: Loading Welcome screen on Action pane.
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args)  Message: Starting the Search process...
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)  Message: Loading Search screen on Action pane.
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.Util.ProgressThread.InitSearch()  Message: GUI -- Reporting progress for the Search
    Info 2012-06-19 , 08:08:20  at Tvsu.Sdk.SuSdk.GetSystemProperties()  Message: Get the System Properties
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.StartExecution()  Message: PreTask
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.StartExecution()  Message: Start
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Starting the task
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: The current process is:HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Executing the PreProcess HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Task.Task.Start()  Message: Executing the StartProcess HelloProcess
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()  Message: The chm help file is already present in the system
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: HelloProcess Started
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Client level: HelloLevel_8_11_00
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)  Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
    Info 2012-06-19 , 08:08:20  at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)  Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
    Info 2012-06-19 , 08:08:20  at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)  Message: Setting PROCESSING status.
    Info 2012-06-19 , 08:08:20  at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)  Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2012-06-19 , 08:08:20  at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)  Message: Direct connection found
    Info 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.SetCertificates()  Message: Setting certificates...
    Info 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)  Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2012-06-19 , 08:08:20  at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)  Message: Debug Log: Init method:GET
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
    Severe 2012-06-19 , 08:08:21  at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2012-06-19 , 08:08:21  at Tvsu.Engine.Process.HelloProcess.Start()  Message: UDF download status is -> Failed
    Severe 2012-06-19 , 08:08:21  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)  Message: Running egather minimal.....
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)  Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2012-06-19 , 08:08:21  at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)  Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2012-06-19 , 08:08:22  at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)  Message: RC eGatherer: 0
    Info 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: MTM received from eGather: 4220CTO
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: An error ocurred while using the MappingParser  Exception:   Message: Key cannot be null. Parameter name: key   Type: System.ArgumentNullException      at System.Collections.Hashtable.ContainsKey(Object key)    at System.Collections.Hashtable.Contains(Object key)    at Tvt.Mapping.Languages.get_Item(String tla)    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Process.HelloProcess.Start()  Message: A value could not be mapped when using the MappingParser or eGather execution failed  Exception:   Message: Error getting MappingParser properties   Type: Tvsu.Engine.Process.MappingInterfaceException      at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2012-06-19 , 08:08:23  at Tvsu.Engine.Task.Task.StartExecution()  Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess  Exception:   Message: A fatal error ocurred while in the HelloProcess   Type: Tvsu.Engine.Process.HelloProcessException      at Tvsu.Engine.Task.Task.Start()    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2012-06-19 , 08:08:23  at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)  Message: Setting FAILED status.
    Info 2012-06-19 , 08:08:23  at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)  Message: Error while gathering user information.  Exception:   Message: A fatal error ocurred while in the HelloProcess   Type: Tvsu.Engine.Process.HelloProcessException      at Tvsu.Engine.Task.Task.StartExecution()    at Tvsu.Sdk.SuSdk.GetSystemProperties()    at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info 2012-06-19 , 08:08:23  at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)  Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2012-06-19 , 08:08:25  at Tvsu.Gui.GUIController.BackToMain()  Message: Setting Welcome screen...
    Info 2012-06-19 , 08:08:25  at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)  Message: Loading Welcome screen on Action pane.
    Info 2012-06-19 , 08:08:30  at Tvsu.Gui.GUIController.AskBeforeClosing()  Message: Close System Update?
    Info 2012-06-19 , 08:08:30  at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)  Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2012-06-19 , 08:08:32  at Tvsu.Gui.GUIController.AskBeforeClosing()  Message: Application will close now? True
    Info 2012-06-19 , 08:08:32  at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e)  Message: User wanted to close System Update, or the package force a reboot.
    Severe 2012-06-19 , 08:08:32  at Tvsu.Sdk.SuSdk.ShutDownApplication()  Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2012-06-19 , 08:08:32  at Tvsu.Engine.DataBase.ShutDownDataBase()  Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2012-06-19 , 08:08:32  at Tvsu.Environment.EnvironmentManager.closeEM()  Message: Closing Environment Manager.
    Info 2012-06-19 , 08:08:32  at Tvsu.Sdk.SuSdk.ShutDownApplication()  Message: Shut Down the Application

  • ThinkVantage System Update -- An error occurred while gathering user information

    I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software.  I am running Windows XP SP3 on an X200 Thinkpad.  I have tried removing and reinstalling the program without success.

    1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25.  Is there a way to use Toolbox to do a System Update?
    2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18.  The System Update installed this version itself and is showing as the current version.
    So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
    Thanks, any help on this would be appreciated.
    The information from the tvsu_log that might be relavent is:
    Severe    2011-06-26 , 10:21:12
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: An error ocurred while using the MappingParser
        Exception:
            Message: Key cannot be null.
    Parameter name: key
            Type: System.ArgumentNullException
               at System.Collections.Hashtable.ContainsKey(Object key)
       at System.Collections.Hashtable.Contains(Object key)
       at Tvt.Mapping.Languages.get_Item(String tla)
       at Tvsu.Engine.Process.HelloProcess.Start()
    Severe    2011-06-26 , 10:21:12
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: A value could not be mapped when using the MappingParser or eGather execution failed
        Exception:
            Message: Error getting MappingParser properties
            Type: Tvsu.Engine.Process.MappingInterfaceException
               at Tvsu.Engine.Process.HelloProcess.Start()
    Severe    2011-06-26 , 10:21:12
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
        Exception:
            Message: A fatal error ocurred while in the HelloProcess
            Type: Tvsu.Engine.Process.HelloProcessException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-06-26 , 10:21:12
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-06-26 , 10:21:12
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while gathering user information.
        Exception:
            Message: A fatal error ocurred while in the HelloProcess
            Type: Tvsu.Engine.Process.HelloProcessException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetSystemProperties()
       at Tvsu.Gui.Util.ProgressThread.InitSearch()

  • Internal Error occurred while calling the ProcessDPCommands API

    We have installed Business Objects XI  with MySQL. We are getting following error when we click on view query on the WEBI Reports
    " Internal Error occurred while calling the ProcessDPCommands API  Error WIS 30270".
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    Please hep to fix this problem
    Installation is on Solaris 10
    Edited by: AshishDatar on Nov 6, 2009 3:00 PM
    Installation is on Solaris 10

    did you check whether universe connection is pointing to the correct db?The following url might be helpful:
    [http://www.forumtopics.com/busobj/viewtopic.php?t=52355&view=previous]

  • Error occured while transforming payload using XSL

    Hi,
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    at oracle.tip.esb.server.service.EsbRouterSubscription.transform(Unknown Source)
         at oracle.tip.esb.server.service.EsbRouterSubscription.onBusinessEvent(Unknown Source)
         at oracle.tip.esb.server.dispatch.EventDispatcher.executeSubscription(Unknown Source)
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         at oracle.tip.esb.server.dispatch.InitialEventDispatcher.processSubscriptions(Unknown Source)
         at oracle.tip.esb.server.dispatch.EventDispatcher.dispatchRoutingService(Unknown Source)
         at oracle.tip.esb.server.dispatch.InitialEventDispatcher.dispatch(Unknown Source)
         at oracle.tip.esb.server.dispatch.BusinessEvent.raise(Unknown Source)
         at oracle.tip.esb.utils.EventUtils.raiseBusinessEvent(Unknown Source)
         at oracle.tip.esb.server.service.EsbRouterSubscription.onBusinessEvent(Unknown Source)
         at oracle.tip.esb.server.dispatch.EventDispatcher.executeSubscription(Unknown Source)
         at oracle.tip.esb.server.dispatch.InitialEventDispatcher.processSubscription(Unknown Source)
         at oracle.tip.esb.server.dispatch.InitialEventDispatcher.processSubscriptions(Unknown Source)
         at oracle.tip.esb.server.dispatch.EventDispatcher.dispatchRoutingService(Unknown Source)
         at oracle.tip.esb.server.dispatch.InitialEventDispatcher.dispatch(Unknown Source)
         at oracle.tip.esb.server.dispatch.BusinessEvent.raise(Unknown Source)
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    Besides after submitting orders, when i clicked "View Current Orders", iam getting 500 internal server error: Servlet error: An exception occurred. The current application deployment descriptors do not allow for including it in this response. Please consult the application log for details.
    If anyone know how to solve this issue plz let me know...
    Thanks in advance....
    - Indhu
    Message was edited by:
    Indhu

    Looks like you might not have imported the xsl within the project. When you import the files from outside your project you have to have "Add to project" checked.
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    DP

  • An error occurred while loading this content - only with iPhone not iPad

    I know this issue has been discussed to death with no real solution in sight but my case is slightly different:
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    2.  I do the same on my iPhone 4, 4S or 5 and all I get is "An error occurred while loading this content. Try again later". This occurs without fail.
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    Is there a solution to all this? Currently, I use only my iPad for streaming YouTube videos but I really want to use my spanking new iPhone 5 but can't.
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