Error Creating Request - Risk Analysis in CUP

Question

Initially, we had the issue of not being able to create requests in CUP. I read around and found out that I needed to go to Configuration > Risk analysis and change the "Perform Risk Analysis on Request" to No. I tested and I was able to create a request. This tells me that SOMETHING is wrong with the Risk Analysis in CUP. So since its a Risk Analysis error, I when into a requested and selected Run Risk Analysis and go the following error.
"Risk analysis failed: Exception in getting the results from the web service : Service call exception; nested exception is: java.lang.Exception: Incorrect content-type found 'text/html' "
But before anything. I just want to verify if its an authorization error with our webserivces id. Any input?
Thank you,

Answer 1

1. In the CUP Configuration-> Risk Analysis.
Under the section "Select Risk Analysis and Remediation Version"( or "Select Compliance Calibrator Version" for version below CUP 5.3) make sure that the following web service is given in the URI, if the "Version" selected is above 4.0.
"http://<servername>:<portnumber>/VirsaCCRiskAnalysisService/Config1?wsdl&style=document"
                                                            In the server name and port number, enter the corresponding entries of the Compliance Calibrator (CC) or (Risk Analysis and Remediation (RAR)) server entries on which it is installed.
The User given under this section should have the administrator access for the CUP and RAR.
CUP is 5.3 and we have the correct URL. The user is given the following roles:
AEADMIN
CC_Administrator
VIRSA_CC_ADMINISTRATOR
Please review the attachment for the list of actions in these roles. Please let me know if there is an action that the webservice id should have. In the link below, be careful of all the download buttons. Choose the "Save file to your PC: click here" link and open the file. (not save)
http://www.2shared.com/document/8dOC7v6E/actions.html
2. Make sure that the user provided in the CUP connector has the access for connecting to RAR and it should also have the administrator rights of the RAR.
Should the access be provided from the roles/actions from above?
3. Make sure that the password of both the users given in the above points is not expired i.e. they have been reset in UME.
You can check the same by once logging into the UME through that users. In case it asks for the password change, then the password is expired and you need to change the password and give the new password in the CUP.
Should the password ever expire for this ID? I will double check on the password.
4. The logon language of both the above users should be maintained in UME.
I am not sure how to check this, please advise.
5. Also check that the connector in the RAR is working and is able to connect to the backend SAP system.
I tested the connection in CUP and connection was successful. How can I test the connection for RAR?
Thank you in advance,
Edited by: Eric Lau on May 17, 2010 6:41 PM