Error ID 30801 - too many changes of devices/PI​Ns

Hello,
i've folling problem with changing device in app world:
In the past it was neccessary to change my device in cause of warranty change or change between my company.
My new login in app world with my actually used bold 9790 takes following error message:
"Too many PIN changes since last 12 months, Error ID 30801" 
I've already contacted Blackberry technical support by phone, they recommended my to contact my mobile phone provider (o2 Germany). But the service provider generally has no possibillity to solve this problem, cause service provider does not have access or permission on blackberry app world or its server.
How can i solve my problem or WHO can help me to get access to app world and change the PIN to my new device???
Thanks for helping and have a nice day!

Hello Brutmeister,
Welcome to the Community,
Please refer to this Article "There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when ... Go through it and hope it will help you
Good Luck
Prince
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