Error in custom channel

any idea where to look to fix this?
02/04/2004 11:22:24:300 AM MST: Thread[Thread-1798,5,main]
ERROR: PSContainerProviderContext.getContent(): failed to get content, completed=[MGFDICMaint]
02/04/2004 11:22:24:319 AM MST: Thread[Thread-148,5,main]
ERROR: ProviderCaller.run(): exception thrown from MGAdmin
com.sun.portal.providers.ProviderException: JSPProvider.processJSPFile(): jsp=MGAdmin.jsp, com.iplanet.am.sdk.AMException: Unable to get attributes from data store
at com.sun.portal.providers.jsp.JSPProvider.processJspFile(JSPProvider.java:709)
at com.sun.portal.providers.jsp.JSPProvider.processJspFile(JSPProvider.java:672)
at com.sun.portal.providers.jsp.JSPProvider.getContent(JSPProvider.java:471)
at com.sun.portal.desktop.context.ReusableProviderCaller.run(ReusableProviderCaller.java:145)
com.iplanet.am.sdk.AMException: Unable to get attributes from data store
at com.iplanet.am.sdk.AMSDKUtil.getProfileAttributes(AMSDKUtil.java:1336)
at com.iplanet.am.sdk.AMObjectImpl.getAttributes(AMObjectImpl.java:267)
at com.iplanet.am.sdk.AMObjectImpl.getAttributes(AMObjectImpl.java:245)
at jsps.etc._opt._SUNWps._desktop._forth_en_US._MGAdmin._html._MGAdmin_jsp._jspService(_MGAdmin_jsp.java:544)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sun.portal.providers.jsp.JspServletWrapper.service(JspServletWrapper.java:182)
at com.sun.portal.providers.jsp.JSPProvider.processJspFile(JSPProvider.java:692)
at com.sun.portal.providers.jsp.JSPProvider.processJspFile(JSPProvider.java:672)
at com.sun.portal.providers.jsp.JSPProvider.getContent(JSPProvider.java:471)
at com.sun.portal.desktop.context.ReusableProviderCaller.run(ReusableProviderCaller.java:145)

we didn't write the JSP. but here is the header of the JSP file:
<%@page import="com.sun.portal.providers.jsp.JSPProvider"%>
<%@page import="com.iplanet.sso.*"%>
<%@page import="com.iplanet.am.sdk.AMStoreConnection"%>
<%@page import="com.iplanet.am.sdk.AMUser"%>
<%@page import="com.iplanet.am.sdk.AMRole"%>
<%@page import="com.iplanet.am.sdk.AMOrganization"%>
<%@page import="com.mgsportal.sun.providers.feedback.Feedback"%>
<%@page import="java.util.HashMap"%>
<%@page import="java.util.Map"%>
<%@page import="java.util.*"%>
<%@page import="java.sql.*"%>
<%@page import="MGAdmin.MGAdminUtil"%>

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