Error in music store

i bought 3 songs from the music store and they loaded on my ipod fine and then after 1 week they vanished. they were still in my library, but off my ipod. it says my computer has been authorized, but a message that reads the following keeps popping up:
"We could not complete your music store request. An unknown error occurred (-208). There was an error in the Music Store. Please try again later."
I have tried for 3 days to do this and nothing is working.
I have no idea what I am doing wrong, but I have paid for 2 songs and 1 video that I am not able to enjoy.....HELP???
dell Windows XP

Welcome to disucssions!
I typed 208 in Search Discussions (over on the right of your screen here)
It came up with several hits that had the answer in it.
From Barbara Hall
.... Found this solution. Go to Documents and Settings\All Users\Application Data\Apple Computer\ITunes\SCInfo. Delete this SCInfo folder. Make a copy of the folder if you are worried before deleting. Try to play your music again. Type in your info and hit authorize. Should fix your problem. It did for me 10 minutes ago.

Similar Messages

Error 502 Music store Problem

Two days now, trying to connect: There was an error in Music Store. Could not purchase "unknown". Please Try again later.
Any clues to fixing this ?
Thanks,
Kim

I'm having the same problems. It started a couple of days ago when I was unable to download songs from my shopping cart. When I pressed the 'Buy Now' button, I received a 502 error. iTunes did not download my music so I tried again...then again...and again. Still nothing! I was concerned but figured there was a temporary problem. Later, I checked my email and I was astonished to find several PayPal receipts for my purchases at the iTunes store!! What a mess! Apparently when I pressed the 'Buy Now' button I was actually purchasing the songs even though I was never able to download them! I contacted support and they kindly refunded everything (which totalled over $50) without an explanation as to what happened or what an error 502 was! Tonight I tried again (thinking it was just a fluke) and received the 'credit card orders cannot be processed now...' error. Not sure what's going on. I never had this problem before. I hope they correct this soon.

"Server not found error" in Music Store

I am getting a server error message when trying to download music from itunes. Is this a problem with my PC or a network issue?

On an iMac running iTunes 6.0.2 I am also getting error when I try to listen to purchased music. "We cold not complete your music store request. The server was ot found. There was an error in the Music Store" At this time I can't authorize or de-authorize this computer, although I can reach the Music Store and play the sample music there.
I hope this is just a temporary glitch. I tried downloading and re-installing 6.0.2 but that didn't help. There is a message about this error on the Apple support list, but it unhelpfully says to upgrade to 6.0.1 so It's behind the times.

Found error in Music-Store Title Text. Who can I report that?

Hi!
I found an error in the text of a title in the iTunes Music-Store (not the audio-file but the text). I would like to inform the Music-Store people about that, so they can fix it. But all the support pages assume I have a problem
Does anybody know?
Thanks,
Bjoern
Mac Mini Mac OS X (10.4.7)

From iTunes Customer Service, you can usually email the support team.

Error 3256 Music Store Connection?

I keep getting this error 3256 "make sure your network connection is active and try again" I am a new ipod shuffle owner and have tried re-installing and updating both itunes and quick time with no success. Any suggestions would be greatly appreciated.

I am having the same problem as Katrina. I turned off the XP firewall and was still unable to log on to the music store.

Cannot access music store - error message 404

ok- i guess i'm looking for an explanation more than a solution. while trying to download a song (as usual) this morning i received an error message for the first time ever. "cannot access music store. please try again later. 404" ... for 2 hours i searched the net for a solution, checked my firewall, even joined this forum. right before posting this message again, i tried to download the song so i'd be able to explain the error message in this posting. but itunes decided to work.
my question-- does itunes sometimes time out because of heavy traffic? will this problem lessen if i upgrade to a newer version? (btw- how do i do that? i checked off "dont remind me again" when the pesky reminder would pop up... now i want to upgrade.)

Hi - I have the same problem. With the additional wrinkle that I can't close iTunes when it can't connect to the Music store. I have to use Task Manager to kill it. I am totally fed up with Apple for their lack of support on this. However, I have had one thought though: I notice that iTunes registers itself with Windows Firewall as an exceptional program that is allowed to receive incoming network connections. I don't object to that - but the thing is I am using a network modem which has its own built-in firewall. If iTunes has to be able to receive incoming network connections, don't I have to configure the network modem's firewall to treat it as an exception too? I have just done a search for "iTunes Firewall" in Google and it came up with loads of promising looking stuff. I will investigate further.

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

I've rencently tried to download some tunes from the Music store but keep getting this error message:
"ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
"MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
This message happened before I downloaded the latest version ofITunes & is still happening after the download!
I've checked all possible settings & everything is fine
What is going on????
DELL Windows XP
DELL Windows XP
DELL Windows XP

Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
Hope this helps.

Error message saying iTunes could not connect you to the Music Store

error message saying iTunes could not connect you to the Music Store
Make sure your network connection is active and try again
someone help!!!!!!!!

ya, im having the same problem 2, im not sure, maybe the systems down or something, if someone has connected to the music store in the last 12 hrs plz speak up.

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
Anybody have any answers?

You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

Error message 502 when trying to access music store

When we try and access music store to use the itunes music card, it will not access the store and displays an error message 502?

See my thread here:
http://discussions.apple.com/thread.jspa?threadID=291593&tstart=0
Looks like the store is down for purchases.

'500 Internal Server Error' when trying to connect to Music Store

Does ANYBODY at Apple CARE that I've been writing posts for 2 WEEKS trying to get an answer to the reason why I can't connect to the Music Store? This is absurd!
Since upgrading to iTunes 6.0.3 (and now 6.0.5), I get a 'Music Store termporarily unavailable' message. I have the same PC, OS, and ISP that I've used to buy hundreds of dollars worth of your music - but since upgrading - I'm dead in the water. Norton is set to PERMIT i-tunes - but I get the same problem with Norton turned OFF.
When trying to connect to the Music Store via the following URL: phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront
as suggested in other posts, I get a "Error 500 Internal Server Error" - which according to my ISP and Microsoft is on APPLE'S Server - not my end.
HELP HELP HELP!!!!
Dell Windows XP Pro
Dell Windows XP Pro

Check whether your DBControl or ASControl service is still running or crashed. EM is not able to connect to the Management Server.
For instance in Windows, you may see that the Servise is not started. Then check for error logs in $ORACLE_HOME/sysman/logs for any related error messages in the log files

Error - Could not complete the music store request, the store may be busy .

I get the error "Could not complete the music store request, the store may be busy, check your internet connection or try again later." I have uninstalled and reinstalled,Tried on and off with the firewall, tossed the prefs, tried older and latest versions. It used to work but it hasn't worked in the last few days.
Windows XP Pro

I found the problem to the iTunes Music Store connectivity. When iTunes version 6 is installed, it places a configuration / preferences file in the following location:
"C:\Documents and Settings\<user>\Application Data\Apple Computer\iTunes\iTunes.pref"
This file contains several very large keys:
Preferences:129= (41,826 characters in length)
Music Store= (1,722 Characters in length)
Somewhere in these keys is stored are references to userid's, connections or other TCP/IP / internet connectivity objects that are being used when iTunes is installed. By deleting this file, these old setting appear to be cleared out.
In my case, one or more of the keys in this file appear to have been storing a property from my old dial-up ISP connection that was no longer valid for my new, Comcast cable modem connection.
Once I deleted this file, and re-started iTunes, it was as if I had never run the software before. I bypassed the option for searching for and importing .mp4's from My Music, and Itunes opened correctly, with full access to the music store. My library and playlists were intact and all is well.
Apple should re-write the protion of iTunes codes that stores anything pertaning to an internet connection that may change over time. Alternatively, iTunes should either A) Prompt for this information B) Enable user access to this parameter in a settings dialog C) Access this information dynamically at runtime.
Paul

Error in music store

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