Error message appears when trying to log onto itunes:

itunes could not connect to the itunes store.  The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

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    Hey SDGardella,
    Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
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    http://support.apple.com/kb/TS3297
    "Error 499"
    This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
    Thanks,
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    Hey SDGardella,
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    Thanks,
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