Error message: Display driver incompatible

After installing the trial version of Premiere Elements 9.0,
I get the message "Display driver incompatible. Please update. I have a Vaio laptop purchased 10 months ago. I have the latest update of the NVidia G210 driver (187.83). I teach Premeire Elements and I need a solution to this problem ASAP.

Vijay,
Sorry I was not able to get back to you faster - I had a little
"homework" to do and I needed some time to do it.
-Yes, I was able to locate BadDriver(s).txt file (my search would not find
BadDrivers but did find BadDriver!
I reinstalled PPE 7 on my Sony VPC and it works fine! I guess I do have
an incompatibility with PPE 9. I am calling Sony tomorrow for their ideas
on this problem but I will get the same run around and "reformat" solution
which I have already done once for the previous driver problem. They even
replaced the graphics card but that didn't stop the crashes with the previous
driver.
Thanks for the interest and I hope we get a solution. My trial has only 3
days left and I don't think I will get one by that time.
Joan
In a message dated 10/17/2010 11:07:06 P.M. US Mountain Standard Tim,
[email protected] writes:
jzittle,
Few queries,
Were you able to locate BadDrivers.txt file?
if yes, did you try to relaunch the PRE9 app after deleteing
BadDrivers.txt file?
if yes, Was BadDrivers.txt file created at the same location (from where
you deleted it before) again?
if yes, Could you see the details of your driver in BadDrivers.txt file?
if yes, then it seems the driver installed on your system is not
compatible with PRE9. It could be a problem in display driver.You should share your
Graphics Card and Driver information here so that Adobe can look at the
problem and work with driver vendor to solve this specific issue.
Also,
If you have different configurations for other machines, you may try PRE9
on those machines as this issue seems specific to a graphcis card and its
driver.
-Vijay

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