Error on installation of new cartridge

I recently changed the 300 color print cartridge (original HP and still within its expiry date) on my F4280 printer, and I got an message saying there is a problem with the cartridge. I tried the old one again and that is OK, but each time I try the new cartrdge I get the same error message. I can't remember where I bought the cartridge from so I can't take it back to the retailer. The HP website has lots of "contact us links but it is impossible to find an address to send the cartridge back to HP for a replacement.

Hello there @jim-donnelly
Welcome to the forums
I read your post about the cartridge issue you're having and I am hoping to help.
I would first suggest trying to troubleshoot through the issue by following this guide: 'Print Cartridge Problem', 'Incompatible Cartridge', 'Incorrectly Installed Cartridge', or 'Print Ca...
If the steps do not seem to help, give us a call and you can let the technical support representative know that you have tried the troubleshooting steps from document c01897897.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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