Error printing on Photosmart 7510

I have a problem with printing on my HP Photosmart 7510 on Windows
I have tried to solve this using HP Print and Scan Doctor, where the first testprint is not working. The internal test print, which is the next option the tools suggests, is working fine.
If I am printing from word or any other external program, just get the error during printing message.
I have tried removing the printer and reinstalling the HP software, but still having same issues.
Anyone have an idea of whats going on here?

Hello @Carsten76 , welcome to the forums
I read about the error during printing you are faced with, when printing from Microsoft Word, or external programs. I will do my best to help you!
I have some questions and some steps for you to try out, please get back to me with the results and answers.
What happens when you print from NotePad (Windows), do you see any errors?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer (Windows 7, Windows 8/8.1, etc)?
Have you tried uninstalling and reinstalling the printer software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Have you completed all of your Windows Updates, even the optional ones?
Use your Start menu to check for updates
Hope to hear from you, enjoy your day
R a i n b o w 7000I work on behalf of HP
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My printer will not print hp photosmart 7510

my printer won't print only blank pages come out

Hi rodah,
Welcome to the HP Support Forums. I understand that your Photosmart 7510 printer is only printing blank pages.
I have included the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages trouble shooting document for you to follow.
If you need any further assistance, please do not hesitate to post back.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cloud print with photosmart 7510

How do I connect my hp 7510 to cloud print

Hi @pdunlap
Welcome to the HP Support Forums. I see that you would like to learn how to setup your Photosmart 7510 printer to work with Google Cloud Print.
I am presuming that the printer is already connected to your wireless network and that you have setup the ePrint feature of the printer. Please follow the steps in the Using Google Cloud Print with your HP Printer document, following the steps in the section titled “HP ePrint-enabled printers”.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Print to PhotoSmart 7510 from a phone

I can send a picture from my phone to my regular email and then forward it to my PhotoSmart 7510's email and it will print, but if I send it directly to the printer's email from the phone it will not. Can anyone tell me what I'm doing wrong.
Thanks

The following support document might help answer some of your questions as well:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02983559&cc=us&dlc=en&lang=en&lc=en&product=507...=
If the email address you are using on your phone is not the same as your regular email address, you will want to ensure that it is added as an 'Allowed Sender' in ePrint Center.
I work for HP.

HP Photosmart 7510 "Could not get printer information from HP" NOT SOLVED

OK. So, I have searched all over the forums for a clear solution to this problem, and I have yet to see one that applies to my printer (HP Photosmart 7510). I have regestered the printer, selected 'everyone' in the allowed senders area, and am still receiving the same error message when trying to connect Google Cloud Print. Being able to print my google docs is EXTREMELY important... can anyone shed light on this?
If I have missed a post on my specific problem, I apologize for the double-posting.
Thanks

amp85,
The ePrint servers have been going through some heavy maintence here lately to upgrade the servers and it seems like it is causing issues with Google Cloud Print. I would keep trying and see if anything changes, it should resolve itself when the maintence has been completed. If you are still having issues after the next couple days, post back in here and let me know. Hopefully I'll have some more information about this issue by then if it has not yet been resolved.
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HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Photosmart 7510 scan not working

My Photosmart 7510 scanner is suddenly, and for no apparent reason, not working. Wireless printing works fine, just the scan feature is not working. I have gone through the process of uninstalling and reinstalling my printer at least 25 times, both from the CD it came with, and from the latest drivers offered by HP. Each time, the installation is unsuccessful. I've run printer diagnostics, the Print and Scan Doctor, and have tried using the install wizard for Windows to install the software, but I keep getting an error. I've gone through the steps offered by the "HP Installation Failure - Upgrade Failure" dialogs, but still am unable to fix the issue with the scanner. Everytime I try to open the scanner, it displays the error: "The HP Photosmart 7510 series was not found. Everytime I check the software, it shows that I am missing the full feature drivers. Everytime I try to install the full feature software, it returns an error saying that certain software can't be uninstalled. I found documentation to follow for when you get that error, but that troubleshooting didn't solve the problem. When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer. However, I'm unable to open the scanner propeties to enable this feature, since, as mentioned before, when I try to open the scanner, it can't be found, and when trying to install it on my computer, it can't be installed. Help.. I'm now officially going around in circles.
I'm running WIndows 7, 64bit.
Thanks in advance for any help you can give!

arlyon wrote:
.... When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer....
Hi,
Please try the following steps:
(a) Double click printer icon on desktop,
(b) Click Manage Scan to computer,
(c) Enable it and tick the box enable it with Windows
(d) Click Ok (or Apply).
Regards.
BH
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Photosmart 7510 scan error

Hello,
i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
Can anyone give me a hint on how to repair it? Thanks in advance. Luk

Hi @Luk7475,
Welcome to the HP Forums!
I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
For further assistance, I will need to know the following:
If you are using Genuine HP Ink cartridges, or Refills.
If any of the cartridges are low or empty.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
Hope these guides will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Register for Efax on Photosmart 7510 - error message: registration unsuccessful

I am trying to register on my Photosmart printer for efax. Error message: "Registration was unsuccessful. Check that you are connected to the internet, then try again." I have verified that Web Services are enabled and ePrint services are enabled. Wireless netwrk is connected and I can print remotely from my IPAD and laptop. Please help.

Hi @smj750
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7510 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

After a network interruption, my photosmart 7510 prints pages with a "d" on them.

After a network interruption, my Photosmart 7510 prints pages with a "d" on them. I have Windows 7. There is no error message on my computer. When I check "See What's Printing," nothing is shown.

Hi rosegirlmom,
Does this only happen when the router is reset?
Why is the router getting reset?
Have you tired using a different router to see if this stops the issue?
Restore Network Defaults:
On the printer control panel, touch the Wireless icon ( ).
Touch Settings .
Touch and then slide your finger up on the display to scroll to Restore Network Defaults .
Touch Restore Network Defaults .
Touch Yes to confirm your selection.
Restart the printer, and then connect it back to your network.
You may need to run the Update IP address icon located in the HP folder in All Programs to update the computers with the new IP address assigned to the printer.
Let me know what happens?
I am an HP employee.
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My HP Photosmart 7510 gives the error message: "No computer is connected." when I try to scan.

The Photosmart 7510 prints without any problem. However, when I try to scan, the error message: "No computer is connected." is displayed. My operating system is Windows 7 Professional, on an Hp desktop computer

Hi there jonathan46900;
Hope you are doing well;
try this article
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02963481&cc=us&dlc=en&lc=en&product=5070121&tmp...
This should help you fix this issue, please let me the outcome I will do my best to help you,
RobertoR
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HP Photosmart 7510 - Unable to Find Printer

I am installing the HP Photosmart 7510. The wireless connection is good with a strong signal. Router is a Cisco Wireless-G. I am running Windows XP. I have rebooted with the firewall disabled, but continue to get the error message "Unable to find the printer" after entering the IP address displayed on the network status page of the printer screen. I have also tried using the SSID but it cannot find it with that either. The Help screen and troubleshooting with the online manual have been no help. Does anyone know how to fix this? Thank you.
This question was solved.
View Solution.

Thanks so much for all your efforts, Brent. The diagnostic tool wasn't able to locate the printer.... which we already knew was the problem (lol).... but it didn't offer a solution.
However.... I have success! I am going to blame the fact that it's late and I'm tired because it fleetingly occurred to me to unplug the router and printer and reboot a while ago but I didn't do so. I finally did it, just now, out of frustration. Well... the printer is now up and running. I feel like a bit of an idiot but at least I can go to bed now. Thanks again!

Photosmart 7510. Unable to find printer

I am trying to set up a photosmart 7510 All in one. I am on Windows Vista 32 bit. My wireless network test results are fine. Everything says PASS and my signal quality is EXCELLENT. My Network Configuration Page says status is READY and my Active Connection type is WIRELESS. I am able to print from my phone using Eprint. I am able to open the printer apps on the printer so I know I have an internet connection. When I try to print from the computer I get an error message that says UNABLE TO FIND PRINTER. i have disabled my firewall, uninstalled my anti virus protection just to see if that helps. I changed from IE9 to IE8 but still doesn't work. The last 2 days I have about 6 1/2 hours on the phone with HP and an engineer will be calling me on Monday. It's driving me nuts. Any help would be greatly appreciated.

On this page look at the Print Diagnostic utility, and maybe the Network Diagnostic utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02554863&cc=us&dlc=en&lc=en&product=5070121&tmp...
If you haven't already, that is.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Printing invitations on HP photosmart 7510

I have invitations to print on my HP photosmart 7510 but there is no option for custom paper size or anywhere I can select the card stock size 5.25 x 7.75. When I load the paper in the main tray and print it gives me an error message that the paper size is a mismatch and if I keep pressing ok it will print but not in the center.
I have spent so many hours researching this with no solution. Help would be so appreciated. Many thanks!

Generally speaking newer drivers have stream-lined paper options, however you ususally can go back to an alternate driver which gives you thos options back. Check this link and see if it resolves your issues :
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/How-to-Assign-Alterna...
-Spencer

HP Photosmart 7510 series printer (Printer not found)

My HP Photosmart 7510 printer was operating normal. Then when I tried to scan to the computer I got the following "The HP Photosmart series was not found." Then I received the following "The device you are trying to access has generated an error; Please ensure that the device has been properly confiqured." All of the other functions of my printer are working normally. It prints from the computer, it FAXs correctly (both transmitting and receiving) and copies. I have not made a changes to the system. What must I do to get the scanning function back?

Hello there! Welcome to the forums @trebor-340-ste ,
I saw your post about the scanning issue you are facing with your Photosmart 7510 and would like to try and help out! I thank you for letting me know you can copy and print!
Could you please respond with which OS you are running and I will research this for you.
In the meantime, please try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly. If you are connected wireless on ethernet, also unplug your router for a minute before starting up the printer and computer.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Error printing on Photosmart 7510

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