Error shown when try to open a report in 11.1.1.5.0 environment

Hi experts
The version of the environment is 11.1.1.5.0
Customer is encountering 　the following issue,
when he use weblogic user to login and try to open a publisher report, he will get the following error message.
and the URL is http://128.1.100.90:9704/analytics/saw.dll?bipublisherEntry&Action=open&itemType=.xdo&bipPath=%2F........
====
oracle.xdo.XDOException: oracle.xdo.XDOException: oracle.xdo.XDOException: Could not get data source connection for: Oracle BI EE
and when he click new data model, click dataset, click new dataset-select sql query click query builder
he will get the following error and the URL is http://128.1.100.90:9704/xmlpserver/gb/mainWrap.jsp?sql region=ds_sql_query_newDS&ds=Oracle BI EE&fixedSch=false
====
java.io.IOException: Cluster Error: No active server node found.
Could anyone give me some advice on how to investigate the issue
Looking forward for your reply
shuangfei

Hi experts
Any suggestion on this issue.
Could you give me some advice on how to investigate the issue.
Regards

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