Error: Unable to contact ZENworks WebService
Hey Guys,
Anyone seen this one, and if you have, have you found a resolution?
We're using ENGL ZToolkit for workstation imaging, and every so often (maybe a couple times a day) we'll see an error when the workstation attempts to register.
The error in the trace console on the workstation(s) is always the same:
[10-Mar-11 07:58:50] [Zsoaplib] [Debug] Error: Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<html><head><title>Apache Tomcat/5.5.23 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.23</h3></body></html>
[10-Mar-11 07:59:00] [Zsoaplib] [Debug] Error: Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<html><head><title>Apache Tomcat/5.5.23 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.23</h3></body></html>
[10-Mar-11 07:59:10] [Zsoaplib] [Debug] Error: Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<html><head><title>Apache Tomcat/5.5.23 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.23</h3></body></html>
[10-Mar-11 07:59:20] [Zsoaplib] [Debug] Error: Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<html><head><title>Apache Tomcat/5.5.23 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.23</h3></body></html>
[10-Mar-11 07:59:30] [Zsoaplib] [Debug] Error: Client found response content type of 'text/html;charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<html><head><title>Apache Tomcat/5.5.23 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.23</h3></body></html>
[10-Mar-11 07:59:41] [Zmainrun-Phase2] [Debug] returned 0 (exit code: 1)
[10-Mar-11 07:59:41] [Zmainrun-Phase2] Error: Unable to contact ZENworks WebService.
Typically if I reboot the workstation, it will register successfully.
Ideas?
zmd-messages.log from the workstation contains the following:
[DEBUG] [03/10/2011 07:58:53.873] [1324] [ZenworksWindowsService] [23] [] [ActionManager] [] [ No work to do found.] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [SessionManager] [] [GetSession called with SessionID: 999] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [SessionManager] [] [GetSession called with SessionID: 999] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [SessionManager] [] [GetSession called with SessionID: 999] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [ReportAnalyzeModule] [] [CollectionPointEnabled config value: False] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [ReportAnalyzeModule] [] [CollectionPointEnabled config value: False] [] []
[DEBUG] [03/10/2011 08:01:18.534] [1324] [ZenworksWindowsService] [15] [] [ReportAnalyzeModule] [] [IsCollectionPoint returning: False] [] []
[DEBUG] [03/10/2011 08:01:18.892] [1324] [ZenworksWindowsService] [17] [] [SessionManager] [] [GetSession called with SessionID: 999] [] []
[DEBUG] [03/10/2011 08:01:18.892] [1324] [ZenworksWindowsService] [17] [] [SessionManager] [] [GetSession called with SessionID: 999] [] []
[DEBUG] [03/10/2011 08:01:18.924] [1324] [ZenworksWindowsService] [18] [] [ExtMsgProc] [] [ProcessMessages - wakeup] [] []
[DEBUG] [03/10/2011 07:58:15.476] [900] [LogonUI] [1] [] [RemotingUtility] [] [(900)RmtUtil.Activate. No client channel...] [] []
[DEBUG] [03/10/2011 07:58:15.000] [1324] [ZenworksWindowsService] [1452] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:15.476] [900] [LogonUI] [1] [] [RemotingUtility] [] [(900)RmtUtil.Activate. New clientServerPath: IPC://e163cdf4-fdd2-433d-8f0d-3c38134fe3b1/] [] []
[DEBUG] [03/10/2011 07:58:15.000] [1324] [ZenworksWindowsService] [1452] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:15.492] [900] [LogonUI] [1] [] [RemotingUtility] [] [(900)RmtUtil.Activate. Registered server channel] [] []
[DEBUG] [03/10/2011 07:58:15.492] [900] [LogonUI] [1] [] [RemotingUtility] [] [(900)Client channel sink created.] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:23.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:24.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:24.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:24.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:24.000] [1324] [ZenworksWindowsService] [2096] [] [ZenNative] [] [Cannot start user daemon: ZenQueryUserToken() failed with error 1008] [] []
[DEBUG] [03/10/2011 07:58:27.910] [3560] [ZenNotifyIcon] [7] [] [RemotingUtility] [] [(3560)RmtUtil.Activate. No client channel...] [] []
[DEBUG] [03/10/2011 07:58:27.000] [1324] [ZenworksWindowsService] [1452] [] [ZenNative] [] [Entering StartUserDaemon] [] []
[DEBUG] [03/10/2011 07:58:27.910] [3560] [ZenNotifyIcon] [7] [] [RemotingUtility] [] [(3560)RmtUtil.Activate. New clientServerPath: IPC://9c95c4cd-ef41-4332-96fc-b2dd702d095c/] [] []
[DEBUG] [03/10/2011 07:58:27.910] [3560] [ZenNotifyIcon] [7] [] [RemotingUtility] [] [(3560)RmtUtil.Activate. Registered server channel] [] []
[DEBUG] [03/10/2011 07:58:27.910] [3560] [ZenNotifyIcon] [7] [] [RemotingUtility] [] [(3560)Client channel sink created.] [] []
[DEBUG] [03/10/2011 07:58:28.080] [2604] [ZenUserDaemon] [1] [] [ZenUserDaemon] [] [Starting new user daemon instance] [] []
[DEBUG] [03/10/2011 07:58:28.000] [1324] [ZenworksWindowsService] [1452] [] [ZenNative] [] [Successfully started user daemon (Process Id 2604)] [] []
[DEBUG] [03/10/2011 07:58:28.080] [2604] [ZenUserDaemon] [1] [] [ZenUserDaemon] [] [This is the first user daemon instance. Continuing initialization.] [] []
[DEBUG] [03/10/2011 07:58:28.090] [2604] [ZenUserDaemon] [1] [] [ZenUserDaemon] [] [UserDaemon worker thread is starting up] [] []
[DEBUG] [03/10/2011 07:58:28.090] [2604] [ZenUserDaemon] [1] [] [RemotingUtility] [] [(2604)RmtUtil.Activate. No client channel...] [] []
[DEBUG] [03/10/2011 07:58:28.090] [2604] [ZenUserDaemon] [1] [] [RemotingUtility] [] [(2604)RmtUtil.Activate. New clientServerPath: IPC://d9bdb376-e4c1-4947-93a4-56b6024cd923/] [] []
[DEBUG] [03/10/2011 07:58:28.100] [2604] [ZenUserDaemon] [1] [] [RemotingUtility] [] [(2604)RmtUtil.Activate. Registered server channel] [] []
[DEBUG] [03/10/2011 07:58:28.100] [2604] [ZenUserDaemon] [1] [] [RemotingUtility] [] [(2604)Client channel sink created.] [] []
[DEBUG] [03/10/2011 07:58:28.140] [2604] [ZenUserDaemon] [1] [] [InitZMD] [] [Checking if user daemon is running took 50.0001 ms] [] []
[DEBUG] [03/10/2011 07:58:28.150] [2604] [ZenUserDaemon] [1] [] [ZMD] [] [SetupUserDaemonServer returning True after 0.004 seconds] [] []
[DEBUG] [03/10/2011 07:58:28.150] [2604] [ZenUserDaemon] [1] [] [InitZMD] [] [Loading modules for user daemon took 10 ms] [] []
[DEBUG] [03/10/2011 07:58:28.150] [2604] [ZenUserDaemon] [1] [] [ZenUserDaemon] [] [UserDaemon worker thread is initialized] [] []
[DEBUG] [03/10/2011 07:58:28.150] [2604] [ZenUserDaemon] [1] [] [ZenUserDaemon] [] [Starting message loop] [] []
[DEBUG] [03/10/2011 07:58:28.630] [2604] [ZenUserDaemon] [5] [] [SessionManager] [] [EnsureSession called with primary SessionID: 999] [] []
[DEBUG] [03/10/2011 07:58:28.630] [2604] [ZenUserDaemon] [5] [] [SessionManager] [] [AltSessionID was not set specified] [] []
[DEBUG] [03/10/2011 07:58:28.630] [2604] [ZenUserDaemon] [5] [] [SessionManager] [] [EnsureSession is creating a new session with primary SessionID: 999] [] []
[DEBUG] [03/10/2011 07:58:28.630] [2604] [ZenUserDaemon] [5] [] [SessionManager] []
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Please restart.
3) Re-install via USB
4) Try running the device toolbox now
5)If still having issues installing wireless, you may have to contact the router manufacture.
I hope this helps you out. Thanks for posting on the HP Forums.
I worked on behalf of HP. -
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