QOSMIO X500-12D - webcam, bluetooth and fingerprint disconnection issues

Hello,
I still got no solution for this problem. I already did a clean install of Win 7 x64 but still no luck. The devices still keeping disconnecting and I have to reboot to resolve. (this is bad since I normaly using a bluetooth keyboard)
Further this Problem seems not only to occour if system goes 'idle' since my bluetooth keyboard was disconnected during typing. (whatever 'idle' means).
Sometimes I was able to recover at least the Bluetooth connection by turn it off and on again within the Toshiba Bluetooth Stack, sometimes with the HW switch (which also deactivates the WLAN) and sometimes only a reboot helped.
It seems that all three devices (Bluetooth, Webcam, Fingerprintsensor) are connected to the same integrated USB root hub within the system.
After my last test, everything was working before I left the system during a nightly copy operation of a 'few' gig, I come back after ~4 hours and all devices were disconnected (HW not installed) --> I checked in the device manager (see [http://support.microsoft.com/kb/241257] to show devices which are not connected and in the computermanagement right click device manager -> View -> Show hidden devices) all 3 devices shown as 'not connected'.
I already opened a case at support and they told me to update the bios. (when I opened the call the tests were done with the latest bios available)
Nevertheless, I also had a small talk with the support and they told me to restore the system from the recovery DVD's and check if the problem persists after the restore of the 'certified' image (drivers and so on). If it still persists they will do a HW repair. (change mainboard or whatever)
*AGAIN... is there still NO solution out there? I have searched the web and found many people with the same issues. (X500 owners and others)*
_What did i tried:_
- different hotfixes as described at [http://aps2.toshiba-tro.de/kb0/TSB0402UQ0001R01.htm] and [http://aps2.toshiba-tro.de/kb0/FAQ0402UC0001R01.htm] ([http://support.microsoft.com/kb/978258])
- right now I am using [http://support.microsoft.com/kb/981214] since the build numbers of the files are higher than in the hotfix mentioned above and therefor this hotfix should also resolve the problem described in [http://support.microsoft.com/kb/978258]. (and I am using an USB audio device)
- I also tried to disable different things of the power management (e.g. disabled usb selective suspending)
Modell QOSMIO X500-12D
Partnumber PQX33E-030009GR
BS-Version Microsoft Windows 7 Ultimate 6.1.7600 x64
BIOS-Version V2.60
CPU Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
RAM 4096MB RAM {color:#ff0000}(<- Toshiba Tools reports wrong RAM size, 6GB installed)
{color}HD Size 499,685,253,120 [Byte] 465.368 [GB]
Video NVIDIA GeForce GTS 360M Version=8.17.12.5896
Screen Resolution 1920 x 1080

HI,
It seems that I have found a solution for this problem.
If you have read my first post exactly you should have read that i already disabled the selective USB suspend.
I have connected 2 external USB hubs which are powered by an AC/DC adapter. On this USB hubs I have connected varios USB devices...7.1 USB Headset, external HDD's, PDA, Card Reader, PKI device, USB Sticks, etc.
Nevertheless, I also disabled the the Powermanagement settings on all devices which were involved and where it is possible.
To do this goto the device manager --> right click --> View --> show devices by connection.
Now locate your bluetooth, webcam and fingerprint device. (be carefull names might be different because of different drivers!)
Should be under ACPI x64-based PC --> PCI-Bus --> Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller --> {color:#ff0000}*USB-Root-Hub*{color} --> {color:#ff0000}*Generic USB Hub*{color} -->
There you should find all integrated devices which are troublemaker:
* {color:#ff0000}*AuthenTec Inc. AES2550*{color}
* Bluetooth USB Controller-7 from TOSHIBA
* USB-Webcam
Now double click every device in this 'chain' and locate the powermanagement TAB. (Please note that NOT all devices in this chain do have a powermanagement tab and cannot be configured....that's ok)
On the power management tab uncheck 'Allow the computer to turn off this device to save power' and click OK.
I have done this for all devices which are {color:#ff0000}*marked red in the chain above*{color}. (_I also deactivated the USB selective suspend in the used powermanagement plan!)_
It seems to work now....until now no more bluetooth problem or devices which were gone. It might be that it is enough to disable the Power saving settings only on one or two devices, but right now i had no time to test.
Please also keep in mind that I am using the latest Intel Chipset driver, latest Toshiba drivers and installed the Microsoft hotfixes described in my first post in this thread!
It would be very nice if some people can try and post here if it works!
Regards

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Qosmio X500-110 - Webcam failed to initialize

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So you have already reinstalled the webcam driver and still running preinstalled OS without any 3rd party applications and this error occurs?
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Qosmio X500 Folder migration utility and low disk space drice C

This may be a longish post as I try to explain my problem... please forgive.
I've had my X500 for just over three months now.
It took a little while before the folder migration utility woke up I didn't know it was there after I'd done a limited copy of folders across from my old Qosmio F20. After it had woken up and I'd been able to transfer folders/files across it cleared a lot of room from the 'tiny' - I feel, 60 Gb SSD C drive.
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I've recently installed some other programs and have endeavoured each time to do a custom install to the D drive to program files [x86] folder. However, drive C is now showing low disk space at 5.58 of 59.2 Gb.
Checking the folders copies??? I thought for the programs I installed I find lots of folders/files in those program folders so taking up a lot of space.
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Should I manually copy the data contained in the folders [not just a 'name' ... ie; AVID... folder but possibly also in the drive C Program files [x86] folder] to the same named folders on drive D?
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When the utility first activated [by itself] I thought "Great... transfer of all my old data to the X500 will be easy" but it doesn't seem to be the case. I was expecting that any new programs installed would be automatically copied to drive D. I'm getting somewhat paranoid about the low disk space on drive C.
Help would be appreciated.

Thanks for coming forward PauPau.
Firstly, when I got the x500 I had lots of documents etc., I wanted to transfer over so I used the Win7 Transfer program to make the back up/transfer images. In doing the transfer across [after the copies of] the X500 gave an error warning that the C: drive had insufficient space to do the full copies. At this time/stage I was not aware that the X500 had a folder migration utility. What ever made it 'wake up' and make itself known I have no idea but I used it when it did. My first problem was probably in using the Win7 file transfer - for getting files/folders across from the old computer to the x500!
I ended up doing a factory reset about three times before this utility made it self known. I found NOTHING in ant documentation about the X500 about this utility and how to make use of it when I bought the laptop. Not sure if you are aware of the make up of the X500 having 2 hard drives; a 'C:' drive of 65Gb SSD and a SATA 'D:' drive of 650GB. If you do then my apologies if that comes over in any 'bad' way. The D: drive is NOT a partition of 1 installed hard drive as your reply would seem to suggest you are thinking.
The migration folder utility, when used first time, copied/transfered folders across - even program folders such as Program files [x86] - and left 'similar' named folders on the C: drive. At that time I then thought that any future installs of programs would be put in the D: drive. Only when watching the first time for a new program install did I see it going to the C: Program and Program files [x86] folders instead of those in the D: drive. I then had to uninstall and do a custom install to direct to the D: drive. However... some data appears that it can NOT be directed from the install disk to the D: drive and still goes to the C: drive - HENCE the issue I am having with the small amount of remaining free space on the C: drive.
I accept what you say in reply to my question about the best way to free up space but, based on as explained above, should I have to do a re-install of any program I try to run after being moved to the same named corresponding folder on the separate D: drive [if that is what I have to do] I think the install disk will still do an automatic install of these to the C: drive as at that stage there seems no way of stopping it. Although given the option in a custom install to change the 'drive' to install to such as the D: some data is still going to C: and I'll be in the same predicament that I am now.
If that's the case then maybe this is something that TOSHIBA should be looking in to solving if they are going to produce laptops with two hard drives - - - even if one [the C: drive] is of the SSD make to speed thing up.
I DO appreciate your input. MAybe I didn't explain properly first time... and maybe I haven't this time - in which case I apologies.
Are there no other X500 users with the same issue?
Thanks. I may just have to give it a go and transfer these data files/folders manually to the D: and see what happens if no one here can guide as to stop any hair pulling frustrations if it goes wrong.

What would make the webcam,usb and fingerprint reader quit working?

On DV7 6c95dx

Hi jeffriespc,
Thank you for your inquiry, I will be glad to assist you!
I understand that the USB ports,Webcam and Fingerprint reader have stopped working. Have you tried running The HP Support Assistant to look for updated drivers and help resolve issues. Do you have all your Windows updates done?
You can check for hardware failures by running diagnostics. Testing for Hardware Failures (Windows 7, Vista).
If this has not resolved your issue, you can do either a restore back to a known good date or a recovery.
Using Microsoft System Restore (Windows 7)
Performing an HP System Recovery (Windows 7)
If you decide to do the recovery, you will get a prompt to backup your personal files. if you have not done one, I suggest you do it now to prevent data loss. Here is a document to assist you with restoring them.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I have a 20" Aluminium iMac with the bluetooth keyboard and mouse. Recently i've started to have some issues where the keyboard keeps disconnecting & reconnecting, also the mouse going slow and jerky. They have been working perfectly fine for the past year but only recently started to play up. I have gone into bluetooth prefs and deleted them and re-connected, this seemed to be a temporary fix but after a while it started again, although not as bad as before. I usually leave my Mac on all the time and just put it in sleep mode, the issue now seems to be waking it from sleep as well. I have tried restarts and re pairing as i said before but nothing seems to be solving the issue. Any ideas or fixes would be appreciated.
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I downloaded free benchmark program Ozone3D - FurMark, and I did test, extreme test last for 5 mins, 107C and my Qosmio shuts down !!!
Guys 100C in desktop while in dual display mode, and 107C probably in some games where it shuts down and on this benchmark, and remember I do have cooling pad with 2 140 mm vents it is summer, but it is around 24-25C in room, even over night it is colder it is 3 am, window opened (around 20C in room) still overheats ..
What I noticed it takes around 10-30 seconds to hop from 55C idle to 90-100C load ...
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1. Idle temperature
2. Load temperature of GPU
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Hi,
I need help my X500 won't start now. I tried to start the NB as usual and suddenly the X500 wont boot or even power up.
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Frantisek

> {quote:title=FrankieCz wrote:}{quote}
> Hi,
> I need help my X500 won't start now. I tried to start the NB as usual and suddenly the X500 wont boot or even power up.
>
> If I press power button it doesnt make any sound, the power LED on button and the second power LED just bliks once and turns of, and keep blinking every 5 seconds.
>
> I tried to:
> * remove battery and power up with AC only
> * power with battery only
> * remove battery hold power button for 30 seconds and more athen power with AC only, battery only
>
> but it didn't helped.
>
> I checked the AC & Battery LEDs, but they are not flashing, they are just RED, so there is not proble in battery or AC.
>
> Any idea where could be the problem?
>
> Thanks for help
> Frantisek
hello FrankieCz
i have similar problem with my laptop
how do you solve it

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I would recommend using this document for your mouse: http://goo.gl/XDRRy
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Hello and welcome to the forums;
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When you next have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
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from the menu bar.
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Hi
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Hi,
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I know people with the same laptop and their adapter didn't make that sizzling noise, it looks like it was already defect from the begin.
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Thanks in advance.

> The first thing is that my power adapter stopped working for no reason,
> So i bought a new one, but it always made some noise when the laptop was fully charged.
I think this is AC adaptor fault maybe a broken cable or something like that I would recommend you to replace this get in contact with the dealer and ask for the new one.
> Then i have one dead pixel in the middle of my screen, no problem for me.
I found a info about such issues:
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+http://aps2.toshiba-tro.de/kb0/TSB9502LZ0000R02.htm
> Finally my screen is a bit loose from the laptop, when i close it, i can move it, it always seems like it's not on it's correct place, because when i close it normally it's not 100% horizontal...Also when i replace my screen, my speakers make crackling noises and my webcam stops working.
Maybe you should ask Toshiba notebook technicians for a check maybe some screws or the hinges are loose.
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Hello Khushii,
Welcome to the HP Forums!
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I worked on behalf of HP.

QOSMIO X500-12D - webcam, bluetooth and fingerprint disconnection issues

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