Error updating user's Organization

Hi,
We have an issue changing a user's organization via the OIM Administration console. For some problem organisations, when a user is attempted to be moved to one of the problem organisations, a dialog box error on admin the console is displayed:
"An error occurred. The corresponding error code is IAM-0080001".
Checking the logs, the actual error stackdump starts with:
<Oct 3, 2012 9:50:44 AM EST> <Warning> <org.eclipse.persistence.session.oim> <BEA-000000> <
Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.1.3.v20110304-r9073): org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: java.sql.SQLIntegrityConstraintViolationException: ORA-02291: integrity constraint (IAMTEST_OIM.FK_ORC_ORD) violated - parent key n
ot found
ORA-06512: at "IAMTEST_OIM.OIM_USER_MGMT", line 858
ORA-06512: at line 1
Error Code: 2291
Call: BEGIN OIM_USER_MGMT.BulkUserModify(p_intUserKey=>?, p_arUSRList=>?, p_arColumnlist=>?, p_arColumnValue=>?, p_arMLSColLocaleValue=>?, p_intReturnC
ode_out=>?, p_strErrMessage_out=>?); END;
bind => [1, oracle.sql.ARRAY@199c54c1, oracle.sql.ARRAY@199c6768, oracle.sql.ARRAY@199c489c, oracle.sql.ARRAY@199c6167, => p_intReturnCode_out,
=> p_strErrMessage_out]
Query: DataReadQuery()
at org.eclipse.persistence.exceptions.DatabaseException.sqlException(DatabaseException.java:324)
at org.eclipse.persistence.internal.databaseaccess.DatabaseAccessor.executeDirectNoSelect(DatabaseAccessor.java:797)
at org.eclipse.persistence.internal.databaseaccess.DatabasePlatform.executeStoredProcedure(DatabasePlatform.java:1991)
at org.eclipse.persistence.internal.databaseaccess.DatabaseAccessor.basicExecuteCall(DatabaseAccessor.java:593)
at org.eclipse.persistence.internal.databaseaccess.DatabaseAccessor.executeCall(DatabaseAccessor.java:526)
at org.eclipse.persistence.sessions.server.ServerSession.executeCall(ServerSession.java:529)
at org.eclipse.persistence.internal.queries.DatasourceCallQueryMechanism.executeCall(DatasourceCallQueryMechanism.java:206)
at org.eclipse.persistence.internal.queries.DatasourceCallQueryMechanism.executeCall(DatasourceCallQueryMechanism.java:192)
at org.eclipse.persistence.internal.queries.DatasourceCallQueryMechanism.executeSelectCall(DatasourceCallQueryMechanism.java:263)
at org.eclipse.persistence.internal.queries.DatasourceCallQueryMechanism.executeSelect(DatasourceCallQueryMechanism.java:245)
at org.eclipse.persistence.queries.DataReadQuery.executeNonCursor(DataReadQuery.java:192)
at org.eclipse.persistence.queries.DataReadQuery.executeDatabaseQuery(DataReadQuery.java:148)
at org.eclipse.persistence.queries.DatabaseQuery.execute(DatabaseQuery.java:740)
at org.eclipse.persistence.queries.DataReadQuery.execute(DataReadQuery.java:134)
at org.eclipse.persistence.internal.sessions.AbstractSession.internalExecuteQuery(AbstractSession.java:2392)
at org.eclipse.persistence.internal.sessions.AbstractSession.executeQuery(AbstractSession.java:1291)
at org.eclipse.persistence.internal.sessions.AbstractSession.executeQuery(AbstractSession.java:1273)
at org.eclipse.persistence.internal.sessions.AbstractSession.executeQuery(AbstractSession.java:1233)
at org.eclipse.persistence.internal.sessions.AbstractSession.executeSelectingCall(AbstractSession.java:1397)
at oracle.iam.oimdataproviders.impl.OIMUserDataProvider.modifyProcedureCall(OIMUserDataProvider.java:721)
at oracle.iam.oimdataproviders.impl.OIMUserDataProvider.modify(OIMUserDataProvider.java:578)
at oracle.iam.platform.entitymgr.impl.EntityManagerImpl.modifyEntity(EntityManagerImpl.java:388)
at oracle.iam.platform.kernel.impl.EntityDefaultActionHandler.execute(EntityDefaultActionHandler.java:41)
at oracle.iam.platform.kernel.impl.DefaultActionHandler.execute(DefaultActionHandler.java:41)
at oracle.iam.identity.usermgmt.impl.handlers.modify.ModifyUserActionHandler.execute(ModifyUserActionHandler.java:108)
at oracle.iam.identity.usermgmt.impl.handlers.modify.ModifyUserActionHandler.execute(ModifyUserActionHandler.java:56)
at sun.reflect.GeneratedMethodAccessor685.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.iam.platform.kernel.impl.EventHandlerDynamicProxy.invoke(EventHandlerDynamicProxy.java:30)
The error doesn't occur if a user is created in the problem organisation, but when the user is moved out of the problem organisation and then attempted to be moved back into the same problem organisation, the same error occurs.
We are using OIM 11g Release 1 (11.1.1.5.0)
I haven't found any references to this error in my searching so any suggestions about how we can recover/fix it are appreciated. As mentioned, only some organisations have this problem, but i cannot find any differences between these problem organisations and the other normal organisations.
Thanks.
Edited by: user10929505 on 02-Oct-2012 23:50

Thanks Duncan
OK. We have the same number of entries in both tables (ACT and ORG) however if I run this query
select a.act_key, o.act_key, o.ord_key from ORD o, ACT a
where a.ACT_KEY=o.act_key order by a.act_key asc
Orgs with no issue have the same value for all three columns. The problematic org units mostly have a different ORD_KEY value.
e.g.
Good: 165 165 165
Bad: 166 166 221
However after a certain date different values doesn't indicate a broken Org. Don't know what caused this.
How to fix it? I assume that manually updating the ORD_KEY in the ORD table is a bad idea. Do we just delete the broken Organizations in the OIM console and recreate them?
Edited by: user10929505 on 4/10/2012 00:53

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    at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
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    at com.thortech.xl.schedule.jms.reconOffline.ProcessOfflineReconMessages.finishReconciliationEvent(Unknown Source)
    at com.thortech.xl.schedule.jms.reconOffline.ProcessOfflineReconMessages.execute(Unknown Source)
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    at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:327)
    at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4547)
    at weblogic.jms.client.JMSSession.execute(JMSSession.java:4233)
    at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3709)
    at weblogic.jms.client.JMSSession.access$000(JMSSession.java:114)
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    at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:516)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

    Search on metalink for the following error to see lots of documents related to this error and the specific solution.
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