Error Uploading Files - One or more files could not be uploaded

Hi, I used Adobe SendNow without any problems for years. Since the migration to Adobe Acrobat, I don't think I have once managed to successfully send any files. Each time I get the message: Error Uploading Files - One or more files could not be uploaded. Please try again. If someone could help that would be great or else I will need to subscribe to alternative file sharing service that actually uploads files. I previously filed a Case Request looking for assistance, and within 2 seconds I received an automated response: "With this response, we believe your issue is resolved and have therefore closed your case 0186251803" !!!

Hi,
Those sizes (and numbers and numbers of files) shouldn't present any problem, but obviously something is amiss.
If you wouldn't mind trying to upload via the Files tab, and then sending from there, that would help us to diagnose. To upload your files, simply sign in and click on the Files tab. You might want to make a folder to hold the files you are going to send. To do this, click on the folder with the + sign. Then open that folder and click on the cloud with the arrow.
(The other way to upload files is to simply drag and drop them.) If you have trouble uploading many files at once (you shouldn't!), try one at a time. Again, I am interested to know what method, if any, works for you.
Now that you have your files uploaded (at least, I hope you've been able to do it successfully!), click on the Send tab and follow the instructions for selecting Acrobat.com Files instead of My Computer.
You should now see the folder you just created. Open it up, and select the files you want to send.
If you have any trouble with this method, give a holler. Though since it's getting late here on the east coast, I might not be able to respond until the morning.

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16796, 0000, "one or more properties could not be imported from the database"
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<removed_by_moderator>
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Edited by: Julius Bussche on Jul 27, 2008 6:08 PM

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Error Uploading Files - One or more files could not be uploaded

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