Error When Attempting to Update My Billing Information

Hello,
I need to update my billing information, but have not been able to gain access to the Adobe Store to do-so. I have been trying since late last week, but am met with this error everytime:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call (800) 585-0774 (U.S./Canada).
I have put off calling in hopes this error gets remedied, but am beginning to lose hope. When I live currently provides me with very little in the way of phone reception; as a matter of fact, I rarely have reception any place I go nearby. That is the reason I've yet to call and, quite frankly, don't want to have to.
Please advise.
Thanks for your time.

Dear Ken,
I got same error. I even tried your recommandation.
I am using a MAC with OS X 10.8.3, Safari and Chrome browsers. I am from Romania.
Let me tell you what I tried so far:
1. Using Safari or Chrome I tried several times to reactivate my subscription by editing billing informations and using same debit card details.
2. I tried from adobe.com and from creative.adobe.com. On the second one an error said: There is an error on our end. Please try again later. I tried several times without succes.
3. I spoke with an agent of yours. No solutions found. They all sent me two phone numbers to some resellers from my country that instead of helping me in any way they tried to sell me a new subscription. That is not OK.
Therefore in the last three days I tried and tried but the same error appears over and over again:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148.
I do not even know where to call. I tried calling as a US number. It says it is not in service.
Here is what appears on my account when trying to reactivate it and renew the billing details from creative.adobe.com:
And after I tried:
Now the money are on my bank account. I am stuck and cannot work for the last three days. And yet I have no solution to renew it or to renew the billing informations.
I would really appreciate if you could help me.
Kind regards,
Andrea

Similar Messages

HT1918 When trying to update my billing information; it keeps telling me the security code I'm entering is invalid. I know it's correct. What's the problem?

When trying to update my billing information to my new MasterCard, the system keeps telling me the security code I'm entering is invalid. I know it's correct. Why is it doing this?

check your purchase history, see if there has been a problem with a previous purchase, if so, you might have to temporarilyuse another gift card or use itunes gift cards

"Access Denied" error when attempting to update HP w2207h monitor drivers

CPU Product Name and Number: HP Pavillion a6700y
Monitor: HP w2207h
Operating system: Windows Vista 64-bit. SP2
Error Message: I receive an "Access Denied" error screen when attempting to update drivers for my HP w2207h monitor. HP solution of deleting monitor(s) from Device Driver and reloading did not work. Patch file called DRVFix download can not be opened by WINZIP. I have tried reloading from the original w2207h monitor disk but receive the same error. Attempting to download from Windows Update results in the same error. Any suggestions? ;
Recent Changes: Installed new hard drive to replace an "imminent failure" drive; used system recovery disks and am now reloading all software. All works week except fro this driver issue with the monitor. All Microsoft and Windows security and hotfix updates have been installed. System is wireless.

Hi,
I solved the issue of Access Denied by installing the driver (inf file) manually.
Go to Device Manager and locate the Monitor
Right mouse click and select update driver software
Browse my computer
Select let me pick from a list
Select have Disk
Browse to C:\swsetup\monitors\HP_2159_2.0\files\
Select HP_2159.inf
Click to install from disk
Next
You might even be able to just navigate directly to the HP folder, locate the .inf file, right mouse click on it and select install.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

34BEC24-E596-4e99-A191-52C6199 Error when attempting to update iTunes

This is the error code I get when trying to update iTunes on a Win 8.1 64 bit PC. Also unable to uninstall iTunes.Doesn't matter if download directly or select update.

So right now, when you search programs in the start menu, nothing from Apple is left?
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\
C:\Program Files\iTunes\
C:\Program Files\iPod\
(type these into the windows search box)

"undefined" error when attempting to update Creative Cloud desktop app

I'm trying to update apps for a user on a Windows 7 64-bit machine. If i run the app under my admin account, the "apps" tab shows that all products are up to date, however, when I run the CC desktop app as the user, I am getting an "undefined" error under the apps tab. This is extremely annoying and inconvenient. I've tried logging out and back in to the CC desktop app, which did not help. I've restarted the PC several times. I've also re-installed the CC app to no avail. Also, due to the frequency of app updates, and the inability of users to update the apps themselves, this is a huge waste of time as I have to manually log in to each PC on our network with CC to update from an admin account. Does anyone know of a way to get around this? Any help would be greatly appreciated.

As far as I know, an Admin account is required... but since I don't work for Adobe, you'll need to proceed below
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Error when attempting to update DPS folio in Content Viewer

Long story short, out of nowhere I can't update a folio in my iPad Content Viewer app.
I get the error message:
Error During Download
Please try your download again later.
This never happened before, everything has been going smooth until now. Please see screenshots below.
Any ideas, Adobe?

I remembered a workaround from a few years ago when a similar problem existed, so I thought I'd give it a try –– First, I removed the folio from my iPad so I could start the download from scratch. Then, as soon as the first article starts to download I quickly go to "stack" view and then the viewer app will download a few articles. But then it pauses. But if I scroll back to a previous article with my finger (still in "stack" view) it will begin downloading a few pages again, then pauses again. As soon as I tap the screen and scroll back one article, it begins downloading again. At least with this method of "babying" it along I can hopefully meet my deadline. Hopefully the service will get fixed by the time I have to share the folio for review by the editorial and advertising teams.

Error when attempting to update Adobe CS5 Master Collection via Adobe Application Manager

I have a copy of Adobe CS5 Master Collection running on OS X Yosemite.
For the last few weeks, anytime that I'm prompted to update CS5, I allow it but it fails. See the first screenshot below for details. The second screenshot is the error log file.
Any help would be appreciated. Thanks in advance!

Bumping this to hopefully get some exposure and replies. Still getting this error, and not able to update. Any ideas?

Unable to update by billing information and credit card info

Hello,
I urgently need to download a business application and I had not been able to change my credit card type to be use in my apple iphone. I does not have the credit card that I had been using in my previous iphones and I want to change it but the message that the iphone is indicating that the info does not match my bank records.
Please let me know, what I can do to solve the problem asap.
Regards,
Sheyssa

Hello Sheyssa,
Thank you for the details of the issue you are experiencing when trying to update your billing information associated with your Apple ID. Many times this is caused by a formatting error:
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
I recommend following the steps below:
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Thank you for using Apple Support Communities.
Best,
Sheila M.

Errors thrown attempting to update "perl-moose" AUR

I get pages and pages of errors when attempting to update "perl-moose" from the AUR. I have checked the PKGBUILD and I have all the correct dependencies and version for this build and my system is otherwise up-to-date.
A small portion of the errors I get are listed here:
https://gist.github.com/4715392
Any help greatly appreciated.

I get pages and pages of errors when attempting to update "perl-moose" from the AUR. I have checked the PKGBUILD and I have all the correct dependencies and version for this build and my system is otherwise up-to-date.
A small portion of the errors I get are listed here:
https://gist.github.com/4715392
Any help greatly appreciated.

FRM-40501 Error When Attempting To Change Check Box Value

I am getting a FRM-40501 error when attempting to update/change a check box value. There are a few factors in my form setup that could be the problem, I will list them below:
My initial problem was that my INSERT statement would not trigger to fire (based on an IF statement) when my check box value was not initially set to the value of 'Y', even though the initial value was set to 'Y' in the property palette (value when checked was set to 'Y' and value when unchecked was set to 'N'). So, to remedy this I placed a specific literal select of 'Y' and aliased it back to the name of my check box name in the data block query, like: SELECT 'Y' CB_SELECT_SCHOOL FROM user_schools. Then I changed the check box to a database item (value to Yes when it was No before my "SQL select cheat" in the data block query). This made the initial value 'Y' and satisfied my IF statement before my INSERT statement in my trigger. However, now I can not update the check box item.
Does anyone know a better way to satisfy the initial value of my check box to 'Y', even though in the initial value parameter for my checkbox is set to 'Y' and forms is not really setting the initial value (when the check box is not set to a database item)?
Thanks in advance.
Kyle

I have fixed my issue.
I have reverted the check box to not be a database item, removed the "SQL cheat" of selecting 'Y' aliasing my checkbox name in the datablock SQL, and changed the initial value of 'N' in the check box property palette. This will force a change by the user making the check box value of 'Y', satifying my insert when-button-pressed trigger to fire and update the selected row.

Unable to update my billing information

I have attempted to update my billing information 3 times and it is not allowing me to.

You'll have to update your billing information. This article explains how: http://support.apple.com/kb/ht1918.

Getting an error when trying to update payment information on iTunes

Getting an error when trying to update payment information on iTunes

If you would like help from these user forums then saying what the error message was would be useful.

I updated my billing information, but I still can't access Photo Shop. It gives me the message to contact Manager Subscription over and over again, when I click on the Try Again sign. How can I proceed?

I updated my billing information, but it won't take the new credit card. AND every time I go back to Photo Shop to do my work it gives me the message to go to Subscription Manager over and over again, when I click on the Try Again sign. How can I proceed past it and do my work?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

HT2693 Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

It might be because the billing address you provided doesn't exactly match your bank records. It has to match your statement exactly. See http://support.apple.com/kb/TS1646.

I installed Acrobat X Pro on a Windows 7 Laptop. I get error 1602 when attempting to update the product. Does anyone have any suggestions to fix it?

I installed Acrobat X Pro on a Windows 7 laptop and get error code 1602 when attempting to update it. I have tried the Repair Acrobat installation function in the help menu.

Hey fdciii,
Please try renaming the ARM folder at this location:
C:\ProgramData\Adobe\ARM
Now try updating Acrobat from the Help menu.
You can also try installing updates from the following link:
http://www.adobe.com/downloads/updates.html
Regards,
Anubha

Error When Attempting to Update My Billing Information

Similar Messages

Maybe you are looking for